All the detailinformationabout processesare detailed inthe Knowledge____________CRM standsfor Customer__________ManagementWhen wereceive Spamwe need to_____________the case.I can__________ alist view to keepit as the firstshown view ofthat category.Emails, calls,dealer updates,etc are types of_______________B2B andB2C aretype of______CVR standsfor____________________________________The status to selectat the beginning andend of our shift tomake sure we don’treceive any externalinteraction is_____________When handlingan interaction,last step beforegetting a newone is to____________When we want tocall to a colleaguebefore transferringhim/her a call, wedo a ___________transferIf we find a veryuseful articlewe can save itas __________using the starbuttonWhen I am readyto receive a newinteraction, I needto choose the___________status in thesoftphoneWhen we are in acall with acustomer and adealer at the sametime is called_____________._____ havepriority overwritteninteractionsAll the detailinformationabout processesare detailed inthe Knowledge____________CRM standsfor Customer__________ManagementWhen wereceive Spamwe need to_____________the case.I can__________ alist view to keepit as the firstshown view ofthat category.Emails, calls,dealer updates,etc are types of_______________B2B andB2C aretype of______CVR standsfor____________________________________The status to selectat the beginning andend of our shift tomake sure we don’treceive any externalinteraction is_____________When handlingan interaction,last step beforegetting a newone is to____________When we want tocall to a colleaguebefore transferringhim/her a call, wedo a ___________transferIf we find a veryuseful articlewe can save itas __________using the starbuttonWhen I am readyto receive a newinteraction, I needto choose the___________status in thesoftphoneWhen we are in acall with acustomer and adealer at the sametime is called_____________._____ havepriority overwritteninteractions

SIRIUS Basics Recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All the detail information about processes are detailed in the Knowledge ____________
  2. CRM stands for Customer __________ Management
  3. When we receive Spam we need to _____________ the case.
  4. I can __________ a list view to keep it as the first shown view of that category.
  5. Emails, calls, dealer updates, etc are types of _______________
  6. B2B and B2C are type of ______
  7. CVR stands for ____________ ____________ ____________
  8. The status to select at the beginning and end of our shift to make sure we don’t receive any external interaction is _____________
  9. When handling an interaction, last step before getting a new one is to ____________
  10. When we want to call to a colleague before transferring him/her a call, we do a ___________ transfer
  11. If we find a very useful article we can save it as __________ using the star button
  12. When I am ready to receive a new interaction, I need to choose the ___________ status in the softphone
  13. When we are in a call with a customer and a dealer at the same time is called _____________.
  14. _____ have priority over written interactions