(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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When I am ready to receive a new interaction, I need to choose the ___________ status in the
softphone
When we receive Spam we need to _____________ the case.
B2B and B2C are type of ______
The status to select at the beginning and end of our shift to make sure we don’t receive any external interaction is
_____________
CVR stands for ____________
____________
____________
When handling an interaction, last step before getting a new one is to
____________
Emails, calls, dealer updates, etc are types of _______________
When we are in a call with a customer and a dealer at the same time is called _____________.
CRM stands for Customer __________ Management
_____ have priority over written interactions
If we find a very useful article we can save it as __________ using the star button
I can __________ a list view to keep it as the first shown view of that category.
All the detail information about processes are detailed in the Knowledge ____________
When we want to call to a colleague before transferring him/her a call, we do a ___________
transfer
