I can__________ alist view to keepit as the firstshown view ofthat category.When we want tocall to a colleaguebefore transferringhim/her a call, wedo a ___________transfer.When I am readyto receive a newinteraction, I needto choose the___________status in thesoftphone.B2B and B2C are twotypes of________________.All the detailedinformationabout processesare detailed inthe Knowledge____________.When handling aninteraction, laststep before gettinga new one is to dothe______________.The status to selectat the beginning andat the end of our shiftto make sure wedon’t receive anyexternal interaction is__________.When we are in acall with acustomer and adealer at the sametime is called_____________.__________have priorityover writteninteractions.Emails, calls, dealerupdates, etc aretypes of_______________.CRM standsfor Customer__________Management.If we find a veryuseful articlewe can save itas __________using the starbutton.CVR standsfor__________Vehicle___________.When wereceive Spamwe need to_____________the case.I can__________ alist view to keepit as the firstshown view ofthat category.When we want tocall to a colleaguebefore transferringhim/her a call, wedo a ___________transfer.When I am readyto receive a newinteraction, I needto choose the___________status in thesoftphone.B2B and B2C are twotypes of________________.All the detailedinformationabout processesare detailed inthe Knowledge____________.When handling aninteraction, laststep before gettinga new one is to dothe______________.The status to selectat the beginning andat the end of our shiftto make sure wedon’t receive anyexternal interaction is__________.When we are in acall with acustomer and adealer at the sametime is called_____________.__________have priorityover writteninteractions.Emails, calls, dealerupdates, etc aretypes of_______________.CRM standsfor Customer__________Management.If we find a veryuseful articlewe can save itas __________using the starbutton.CVR standsfor__________Vehicle___________.When wereceive Spamwe need to_____________the case.

SIRIUS Basics Day 1 Recap - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can __________ a list view to keep it as the first shown view of that category.
  2. When we want to call to a colleague before transferring him/her a call, we do a ___________ transfer.
  3. When I am ready to receive a new interaction, I need to choose the ___________ status in the softphone.
  4. B2B and B2C are two types of ________________.
  5. All the detailed information about processes are detailed in the Knowledge ____________.
  6. When handling an interaction, last step before getting a new one is to do the ______________.
  7. The status to select at the beginning and at the end of our shift to make sure we don’t receive any external interaction is __________.
  8. When we are in a call with a customer and a dealer at the same time is called _____________.
  9. __________ have priority over written interactions.
  10. Emails, calls, dealer updates, etc are types of _______________.
  11. CRM stands for Customer __________ Management.
  12. If we find a very useful article we can save it as __________ using the star button.
  13. CVR stands for __________ Vehicle ___________.
  14. When we receive Spam we need to _____________ the case.