(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
When handling an interaction, last step before getting a new one is to do the ______________.
When we are in a call with a customer and a dealer at the same time is called _____________.
B2B and B2C are two types of ________________.
CRM stands for Customer __________ Management.
Emails, calls, dealer updates, etc are types of _______________.
When I am ready to receive a new interaction, I need to choose the ___________ status in the softphone.
When we receive Spam we need to _____________ the case.
__________ have priority over written interactions.
CVR stands for __________ Vehicle ___________.
When we want to call to a colleague before transferring him/her a call, we do a ___________ transfer.
I can __________ a list view to keep it as the first shown view of that category.
All the detailed information about processes are detailed in the Knowledge ____________.
If we find a very useful article we can save it as __________ using the star button.
The status to select at the beginning and at the end of our shift to make sure we don’t receive any external interaction is __________.
