Misrepresentedor omittedmaterial facts tomislead othersAssistedthe Callerby beingConfidentProperIdentificationDelivered Clearand ArticulateCommunicationTone andProfessionalismCustomerExperienceFailAppropriateGreetingProhibitedcommunicationCell phoneproceduresfollowedCustomerSolutionsAppropriateClosingProperlyhandledbanking orcredit cardinformationIf applicable,was the verbalcustomercomplainthandledappropriately?EffectivelyControlInteractionDiscovery,ListeningandProbingDocumentedaccount clearlyand accuratelywith allinteractionAllrequireddisclosuresprovided?Adhered toState/Federalguidelines andAlly PolicyrequirementsVerificationofCustomerIdentityCallTransfersTookOwnershipof CallExceptionalSuper Star- CustomerExperienceAcknowledgetheCustomerHoldProtocolsMisrepresentedor omittedmaterial facts tomislead othersAssistedthe Callerby beingConfidentProperIdentificationDelivered Clearand ArticulateCommunicationTone andProfessionalismCustomerExperienceFailAppropriateGreetingProhibitedcommunicationCell phoneproceduresfollowedCustomerSolutionsAppropriateClosingProperlyhandledbanking orcredit cardinformationIf applicable,was the verbalcustomercomplainthandledappropriately?EffectivelyControlInteractionDiscovery,ListeningandProbingDocumentedaccount clearlyand accuratelywith allinteractionAllrequireddisclosuresprovided?Adhered toState/Federalguidelines andAlly PolicyrequirementsVerificationofCustomerIdentityCallTransfersTookOwnershipof CallExceptionalSuper Star- CustomerExperienceAcknowledgetheCustomerHoldProtocols

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Misrepresented or omitted material facts to mislead others
  2. Assisted the Caller by being Confident
  3. Proper Identification
  4. Delivered Clear and Articulate Communication
  5. Tone and Professionalism
  6. Customer Experience Fail
  7. Appropriate Greeting
  8. Prohibited communication
  9. Cell phone procedures followed
  10. Customer Solutions
  11. Appropriate Closing
  12. Properly handled banking or credit card information
  13. If applicable, was the verbal customer complaint handled appropriately?
  14. Effectively Control Interaction
  15. Discovery, Listening and Probing
  16. Documented account clearly and accurately with all interaction
  17. All required disclosures provided?
  18. Adhered to State/Federal guidelines and Ally Policy requirements
  19. Verification of Customer Identity
  20. Call Transfers
  21. Took Ownership of Call
  22. Exceptional Super Star - Customer Experience
  23. Acknowledge the Customer
  24. Hold Protocols