(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Discovery, Listening and Probing
Exceptional Super Star - Customer Experience
Misrepresented or omitted material facts to mislead others
Acknowledge the Customer
All required disclosures provided?
Cell phone procedures followed
Prohibited communication
Delivered Clear and Articulate Communication
Documented account clearly and accurately with all interaction
Call Transfers
Properly handled banking or credit card information
Hold Protocols
Customer Solutions
Took Ownership of Call
Tone and Professionalism
Appropriate Closing
Adhered to State/Federal guidelines and Ally Policy requirements
Customer Experience Fail
If applicable, was the verbal customer complaint handled appropriately?
