(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Misrepresented or omitted material facts to mislead others
Proper Identification
If applicable, was the verbal customer complaint handled appropriately?
Hold Protocols
Documented account clearly and accurately with all interaction
Discovery, Listening and Probing
Effectively Control Interaction
Customer Experience Fail
Cell phone procedures followed
All required disclosures provided?
Properly handled banking or credit card information
Verification of Customer Identity
Prohibited communication
Call Transfers
Delivered Clear and Articulate Communication
Appropriate Closing
Exceptional Super Star - Customer Experience
Took Ownership of Call
Customer Solutions
Acknowledge the Customer
Assisted the Caller by being Confident
Appropriate Greeting
Adhered to State/Federal guidelines and Ally Policy requirements
