(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer Experience Fail
Discovery, Listening and Probing
If applicable, was the verbal customer complaint handled appropriately?
Delivered Clear and Articulate Communication
Took Ownership of Call
Exceptional Super Star - Customer Experience
Effectively Control Interaction
Hold Protocols
Cell phone procedures followed
Assisted the Caller by being Confident
Appropriate Greeting
Acknowledge the Customer
Customer Solutions
All required disclosures provided?
Verification of Customer Identity
Appropriate Closing
Tone and Professionalism
Prohibited communication
Proper Identification
Properly handled banking or credit card information
Documented account clearly and accurately with all interaction
Adhered to State/Federal guidelines and Ally Policy requirements
Call Transfers
Misrepresented or omitted material facts to mislead others