EffectivelyControlInteractionDiscovery,ListeningandProbingCustomerExperienceFailAcknowledgetheCustomerAppropriateGreetingCustomerSolutionsHoldProtocolsCallTransfersIf applicable,was the verbalcustomercomplainthandledappropriately?Assistedthe Callerby beingConfidentExceptionalSuper Star- CustomerExperienceTone andProfessionalismDocumentedaccount clearlyand accuratelywith allinteractionTookOwnershipof CallProperlyhandledbanking orcredit cardinformationAdhered toState/Federalguidelines andAlly PolicyrequirementsCell phoneproceduresfollowedDelivered Clearand ArticulateCommunicationMisrepresentedor omittedmaterial facts tomislead othersProhibitedcommunicationProperIdentificationVerificationofCustomerIdentityAllrequireddisclosuresprovided?AppropriateClosingEffectivelyControlInteractionDiscovery,ListeningandProbingCustomerExperienceFailAcknowledgetheCustomerAppropriateGreetingCustomerSolutionsHoldProtocolsCallTransfersIf applicable,was the verbalcustomercomplainthandledappropriately?Assistedthe Callerby beingConfidentExceptionalSuper Star- CustomerExperienceTone andProfessionalismDocumentedaccount clearlyand accuratelywith allinteractionTookOwnershipof CallProperlyhandledbanking orcredit cardinformationAdhered toState/Federalguidelines andAlly PolicyrequirementsCell phoneproceduresfollowedDelivered Clearand ArticulateCommunicationMisrepresentedor omittedmaterial facts tomislead othersProhibitedcommunicationProperIdentificationVerificationofCustomerIdentityAllrequireddisclosuresprovided?AppropriateClosing

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Effectively Control Interaction
  2. Discovery, Listening and Probing
  3. Customer Experience Fail
  4. Acknowledge the Customer
  5. Appropriate Greeting
  6. Customer Solutions
  7. Hold Protocols
  8. Call Transfers
  9. If applicable, was the verbal customer complaint handled appropriately?
  10. Assisted the Caller by being Confident
  11. Exceptional Super Star - Customer Experience
  12. Tone and Professionalism
  13. Documented account clearly and accurately with all interaction
  14. Took Ownership of Call
  15. Properly handled banking or credit card information
  16. Adhered to State/Federal guidelines and Ally Policy requirements
  17. Cell phone procedures followed
  18. Delivered Clear and Articulate Communication
  19. Misrepresented or omitted material facts to mislead others
  20. Prohibited communication
  21. Proper Identification
  22. Verification of Customer Identity
  23. All required disclosures provided?
  24. Appropriate Closing