(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Took Ownership of Call
Proper Identification
Cell phone procedures followed
Hold Protocols
Prohibited communication
Customer Experience Fail
Verification of Customer Identity
Effectively Control Interaction
Misrepresented or omitted material facts to mislead others
Appropriate Closing
Adhered to State/Federal guidelines and Ally Policy requirements
Documented account clearly and accurately with all interaction
Acknowledge the Customer
Properly handled banking or credit card information
Exceptional Super Star - Customer Experience
Appropriate Greeting
Call Transfers
Delivered Clear and Articulate Communication
Discovery, Listening and Probing
Customer Solutions
Tone and Professionalism
Assisted the Caller by being Confident
If applicable, was the verbal customer complaint handled appropriately?
