Misrepresentedor omittedmaterial facts tomislead othersCustomerSolutionsAcknowledgetheCustomerDocumentedaccount clearlyand accuratelywith allinteractionProperIdentificationCallTransfersTookOwnershipof CallCell phoneproceduresfollowedDiscovery,ListeningandProbingExceptionalSuper Star- CustomerExperienceEffectivelyControlInteractionCustomerExperienceFailVerificationofCustomerIdentityAdhered toState/Federalguidelines andAlly PolicyrequirementsIf applicable,was the verbalcustomercomplainthandledappropriately?Properlyhandledbanking orcredit cardinformationProhibitedcommunicationAppropriateGreetingAllrequireddisclosuresprovided?HoldProtocolsTone andProfessionalismAppropriateClosingDelivered Clearand ArticulateCommunicationAssistedthe Callerby beingConfidentMisrepresentedor omittedmaterial facts tomislead othersCustomerSolutionsAcknowledgetheCustomerDocumentedaccount clearlyand accuratelywith allinteractionProperIdentificationCallTransfersTookOwnershipof CallCell phoneproceduresfollowedDiscovery,ListeningandProbingExceptionalSuper Star- CustomerExperienceEffectivelyControlInteractionCustomerExperienceFailVerificationofCustomerIdentityAdhered toState/Federalguidelines andAlly PolicyrequirementsIf applicable,was the verbalcustomercomplainthandledappropriately?Properlyhandledbanking orcredit cardinformationProhibitedcommunicationAppropriateGreetingAllrequireddisclosuresprovided?HoldProtocolsTone andProfessionalismAppropriateClosingDelivered Clearand ArticulateCommunicationAssistedthe Callerby beingConfident

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Misrepresented or omitted material facts to mislead others
  2. Customer Solutions
  3. Acknowledge the Customer
  4. Documented account clearly and accurately with all interaction
  5. Proper Identification
  6. Call Transfers
  7. Took Ownership of Call
  8. Cell phone procedures followed
  9. Discovery, Listening and Probing
  10. Exceptional Super Star - Customer Experience
  11. Effectively Control Interaction
  12. Customer Experience Fail
  13. Verification of Customer Identity
  14. Adhered to State/Federal guidelines and Ally Policy requirements
  15. If applicable, was the verbal customer complaint handled appropriately?
  16. Properly handled banking or credit card information
  17. Prohibited communication
  18. Appropriate Greeting
  19. All required disclosures provided?
  20. Hold Protocols
  21. Tone and Professionalism
  22. Appropriate Closing
  23. Delivered Clear and Articulate Communication
  24. Assisted the Caller by being Confident