(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Properly handled banking or credit card information
Call Transfers
Customer Experience Fail
Customer Solutions
Proper Identification
Misrepresented or omitted material facts to mislead others
Adhered to State/Federal guidelines and Ally Policy requirements
Exceptional Super Star - Customer Experience
Delivered Clear and Articulate Communication
Cell phone procedures followed
Acknowledge the Customer
Hold Protocols
Assisted the Caller by being Confident
Appropriate Greeting
Appropriate Closing
Tone and Professionalism
If applicable, was the verbal customer complaint handled appropriately?
All required disclosures provided?
Verification of Customer Identity
Effectively Control Interaction
Took Ownership of Call
Discovery, Listening and Probing
Documented account clearly and accurately with all interaction
