Assistedthe Callerby beingConfidentCallTransfersAdhered toState/Federalguidelines andAlly PolicyrequirementsCell phoneproceduresfollowedProperIdentificationAppropriateGreetingEffectivelyControlInteractionVerificationofCustomerIdentityHoldProtocolsProhibitedcommunicationCustomerExperienceFailMisrepresentedor omittedmaterial facts tomislead othersAppropriateClosingIf applicable,was the verbalcustomercomplainthandledappropriately?Properlyhandledbanking orcredit cardinformationTone andProfessionalismAllrequireddisclosuresprovided?Documentedaccount clearlyand accuratelywith allinteractionTookOwnershipof CallExceptionalSuper Star- CustomerExperienceDiscovery,ListeningandProbingAcknowledgetheCustomerCustomerSolutionsDelivered Clearand ArticulateCommunicationAssistedthe Callerby beingConfidentCallTransfersAdhered toState/Federalguidelines andAlly PolicyrequirementsCell phoneproceduresfollowedProperIdentificationAppropriateGreetingEffectivelyControlInteractionVerificationofCustomerIdentityHoldProtocolsProhibitedcommunicationCustomerExperienceFailMisrepresentedor omittedmaterial facts tomislead othersAppropriateClosingIf applicable,was the verbalcustomercomplainthandledappropriately?Properlyhandledbanking orcredit cardinformationTone andProfessionalismAllrequireddisclosuresprovided?Documentedaccount clearlyand accuratelywith allinteractionTookOwnershipof CallExceptionalSuper Star- CustomerExperienceDiscovery,ListeningandProbingAcknowledgetheCustomerCustomerSolutionsDelivered Clearand ArticulateCommunication

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted the Caller by being Confident
  2. Call Transfers
  3. Adhered to State/Federal guidelines and Ally Policy requirements
  4. Cell phone procedures followed
  5. Proper Identification
  6. Appropriate Greeting
  7. Effectively Control Interaction
  8. Verification of Customer Identity
  9. Hold Protocols
  10. Prohibited communication
  11. Customer Experience Fail
  12. Misrepresented or omitted material facts to mislead others
  13. Appropriate Closing
  14. If applicable, was the verbal customer complaint handled appropriately?
  15. Properly handled banking or credit card information
  16. Tone and Professionalism
  17. All required disclosures provided?
  18. Documented account clearly and accurately with all interaction
  19. Took Ownership of Call
  20. Exceptional Super Star - Customer Experience
  21. Discovery, Listening and Probing
  22. Acknowledge the Customer
  23. Customer Solutions
  24. Delivered Clear and Articulate Communication