(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Appropriate Closing
Acknowledge the Customer
Documented account clearly and accurately with all interaction
Proper Identification
Verification of Customer Identity
Prohibited communication
Delivered Clear and Articulate Communication
Tone and Professionalism
Hold Protocols
Properly handled banking or credit card information
Discovery, Listening and Probing
If applicable, was the verbal customer complaint handled appropriately?
Customer Solutions
Cell phone procedures followed
Adhered to State/Federal guidelines and Ally Policy requirements
All required disclosures provided?
Call Transfers
Exceptional Super Star - Customer Experience
Appropriate Greeting
Customer Experience Fail
Assisted the Caller by being Confident
Misrepresented or omitted material facts to mislead others
