EffectivelyControlInteractionExceptionalSuper Star- CustomerExperienceTookOwnershipof CallCustomerSolutionsProperlyhandledbanking orcredit cardinformationHoldProtocolsDocumentedaccount clearlyand accuratelywith allinteractionAssistedthe Callerby beingConfidentMisrepresentedor omittedmaterial facts tomislead othersAcknowledgetheCustomerTone andProfessionalismCallTransfersCell phoneproceduresfollowedVerificationofCustomerIdentityIf applicable,was the verbalcustomercomplainthandledappropriately?Allrequireddisclosuresprovided?Discovery,ListeningandProbingProhibitedcommunicationProperIdentificationCustomerExperienceFailAdhered toState/Federalguidelines andAlly PolicyrequirementsAppropriateGreetingDelivered Clearand ArticulateCommunicationAppropriateClosingEffectivelyControlInteractionExceptionalSuper Star- CustomerExperienceTookOwnershipof CallCustomerSolutionsProperlyhandledbanking orcredit cardinformationHoldProtocolsDocumentedaccount clearlyand accuratelywith allinteractionAssistedthe Callerby beingConfidentMisrepresentedor omittedmaterial facts tomislead othersAcknowledgetheCustomerTone andProfessionalismCallTransfersCell phoneproceduresfollowedVerificationofCustomerIdentityIf applicable,was the verbalcustomercomplainthandledappropriately?Allrequireddisclosuresprovided?Discovery,ListeningandProbingProhibitedcommunicationProperIdentificationCustomerExperienceFailAdhered toState/Federalguidelines andAlly PolicyrequirementsAppropriateGreetingDelivered Clearand ArticulateCommunicationAppropriateClosing

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Effectively Control Interaction
  2. Exceptional Super Star - Customer Experience
  3. Took Ownership of Call
  4. Customer Solutions
  5. Properly handled banking or credit card information
  6. Hold Protocols
  7. Documented account clearly and accurately with all interaction
  8. Assisted the Caller by being Confident
  9. Misrepresented or omitted material facts to mislead others
  10. Acknowledge the Customer
  11. Tone and Professionalism
  12. Call Transfers
  13. Cell phone procedures followed
  14. Verification of Customer Identity
  15. If applicable, was the verbal customer complaint handled appropriately?
  16. All required disclosures provided?
  17. Discovery, Listening and Probing
  18. Prohibited communication
  19. Proper Identification
  20. Customer Experience Fail
  21. Adhered to State/Federal guidelines and Ally Policy requirements
  22. Appropriate Greeting
  23. Delivered Clear and Articulate Communication
  24. Appropriate Closing