(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer Experience Fail
Prohibited communication
Adhered to State/Federal guidelines and Ally Policy requirements
All required disclosures provided?
Misrepresented or omitted material facts to mislead others
Discovery, Listening and Probing
Customer Solutions
Appropriate Closing
Effectively Control Interaction
Tone and Professionalism
Took Ownership of Call
Verification of Customer Identity
Cell phone procedures followed
Assisted the Caller by being Confident
Properly handled banking or credit card information
Hold Protocols
If applicable, was the verbal customer complaint handled appropriately?
Acknowledge the Customer
Documented account clearly and accurately with all interaction
