(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Effectively Control Interaction
Discovery, Listening and Probing
Customer Experience Fail
Acknowledge the Customer
Appropriate Greeting
Customer Solutions
Hold Protocols
Call Transfers
If applicable, was the verbal customer complaint handled appropriately?
Assisted the Caller by being Confident
Exceptional Super Star - Customer Experience
Tone and Professionalism
Documented account clearly and accurately with all interaction
Took Ownership of Call
Properly handled banking or credit card information
Adhered to State/Federal guidelines and Ally Policy requirements
Cell phone procedures followed
Delivered Clear and Articulate Communication
Misrepresented or omitted material facts to mislead others