ExceptionalSuper Star- CustomerExperienceEffectivelyControlInteractionDocumentedaccount clearlyand accuratelywith allinteractionProperIdentificationAppropriateClosingAdhered toState/Federalguidelines andAlly PolicyrequirementsHoldProtocolsIf applicable,was the verbalcustomercomplainthandledappropriately?Discovery,ListeningandProbingTone andProfessionalismProperlyhandledbanking orcredit cardinformationAssistedthe Callerby beingConfidentCell phoneproceduresfollowedMisrepresentedor omittedmaterial facts tomislead othersAppropriateGreetingAllrequireddisclosuresprovided?CustomerSolutionsAcknowledgetheCustomerVerificationofCustomerIdentityCallTransfersCustomerExperienceFailProhibitedcommunicationDelivered Clearand ArticulateCommunicationTookOwnershipof CallExceptionalSuper Star- CustomerExperienceEffectivelyControlInteractionDocumentedaccount clearlyand accuratelywith allinteractionProperIdentificationAppropriateClosingAdhered toState/Federalguidelines andAlly PolicyrequirementsHoldProtocolsIf applicable,was the verbalcustomercomplainthandledappropriately?Discovery,ListeningandProbingTone andProfessionalismProperlyhandledbanking orcredit cardinformationAssistedthe Callerby beingConfidentCell phoneproceduresfollowedMisrepresentedor omittedmaterial facts tomislead othersAppropriateGreetingAllrequireddisclosuresprovided?CustomerSolutionsAcknowledgetheCustomerVerificationofCustomerIdentityCallTransfersCustomerExperienceFailProhibitedcommunicationDelivered Clearand ArticulateCommunicationTookOwnershipof Call

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exceptional Super Star - Customer Experience
  2. Effectively Control Interaction
  3. Documented account clearly and accurately with all interaction
  4. Proper Identification
  5. Appropriate Closing
  6. Adhered to State/Federal guidelines and Ally Policy requirements
  7. Hold Protocols
  8. If applicable, was the verbal customer complaint handled appropriately?
  9. Discovery, Listening and Probing
  10. Tone and Professionalism
  11. Properly handled banking or credit card information
  12. Assisted the Caller by being Confident
  13. Cell phone procedures followed
  14. Misrepresented or omitted material facts to mislead others
  15. Appropriate Greeting
  16. All required disclosures provided?
  17. Customer Solutions
  18. Acknowledge the Customer
  19. Verification of Customer Identity
  20. Call Transfers
  21. Customer Experience Fail
  22. Prohibited communication
  23. Delivered Clear and Articulate Communication
  24. Took Ownership of Call