(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Documented account clearly and accurately with all interaction
Tone and Professionalism
Discovery, Listening and Probing
Took Ownership of Call
Appropriate Closing
Acknowledge the Customer
All required disclosures provided?
Call Transfers
Prohibited communication
Customer Experience Fail
Proper Identification
Appropriate Greeting
Adhered to State/Federal guidelines and Ally Policy requirements
Effectively Control Interaction
Misrepresented or omitted material facts to mislead others
Properly handled banking or credit card information
Cell phone procedures followed
Exceptional Super Star - Customer Experience
Delivered Clear and Articulate Communication
Customer Solutions
Hold Protocols
Verification of Customer Identity
If applicable, was the verbal customer complaint handled appropriately?
