Documentedaccount clearlyand accuratelywith allinteractionProperlyhandledbanking orcredit cardinformationDiscovery,ListeningandProbingCallTransfersExceptionalSuper Star- CustomerExperienceDelivered Clearand ArticulateCommunicationProperIdentificationTone andProfessionalismCell phoneproceduresfollowedVerificationofCustomerIdentityProhibitedcommunicationAllrequireddisclosuresprovided?CustomerSolutionsHoldProtocolsAppropriateClosingCustomerExperienceFailAdhered toState/Federalguidelines andAlly PolicyrequirementsAcknowledgetheCustomerAppropriateGreetingIf applicable,was the verbalcustomercomplainthandledappropriately?EffectivelyControlInteractionTookOwnershipof CallAssistedthe Callerby beingConfidentMisrepresentedor omittedmaterial facts tomislead othersDocumentedaccount clearlyand accuratelywith allinteractionProperlyhandledbanking orcredit cardinformationDiscovery,ListeningandProbingCallTransfersExceptionalSuper Star- CustomerExperienceDelivered Clearand ArticulateCommunicationProperIdentificationTone andProfessionalismCell phoneproceduresfollowedVerificationofCustomerIdentityProhibitedcommunicationAllrequireddisclosuresprovided?CustomerSolutionsHoldProtocolsAppropriateClosingCustomerExperienceFailAdhered toState/Federalguidelines andAlly PolicyrequirementsAcknowledgetheCustomerAppropriateGreetingIf applicable,was the verbalcustomercomplainthandledappropriately?EffectivelyControlInteractionTookOwnershipof CallAssistedthe Callerby beingConfidentMisrepresentedor omittedmaterial facts tomislead others

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Documented account clearly and accurately with all interaction
  2. Properly handled banking or credit card information
  3. Discovery, Listening and Probing
  4. Call Transfers
  5. Exceptional Super Star - Customer Experience
  6. Delivered Clear and Articulate Communication
  7. Proper Identification
  8. Tone and Professionalism
  9. Cell phone procedures followed
  10. Verification of Customer Identity
  11. Prohibited communication
  12. All required disclosures provided?
  13. Customer Solutions
  14. Hold Protocols
  15. Appropriate Closing
  16. Customer Experience Fail
  17. Adhered to State/Federal guidelines and Ally Policy requirements
  18. Acknowledge the Customer
  19. Appropriate Greeting
  20. If applicable, was the verbal customer complaint handled appropriately?
  21. Effectively Control Interaction
  22. Took Ownership of Call
  23. Assisted the Caller by being Confident
  24. Misrepresented or omitted material facts to mislead others