This bingo card has a free space and 24 words: Appropriate Greeting, Acknowledge the Customer, Discovery, Listening and Probing, Tone and Professionalism, Delivered Clear and Articulate Communication, Assisted the Caller by being Confident, Took Ownership of Call, Customer Solutions, Hold Protocols, Effectively Control Interaction, Call Transfers, Appropriate Closing, Proper Identification, Verification of Customer Identity, All required disclosures provided?, Cell phone procedures followed, Prohibited communication, Adhered to State/Federal guidelines and Ally Policy requirements, Misrepresented or omitted material facts to mislead others, If applicable, was the verbal customer complaint handled appropriately?, Documented account clearly and accurately with all interaction, Properly handled banking or credit card information, Exceptional Super Star - Customer Experience and Customer Experience Fail.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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