EligibilityProvidedhours ofoperations(E1)Utilizedresources(C1)Completeenrollmentaccurately(C2)EnrollmentHMOMonthlyPremium(B)PartiallymeetsFollowscripting(D4)DSNPExceedsConfirmedMedicareeligible(B2)ColdtransferMAPD95%Agreementto SOA(B1)Coverageoutside ofUS (B4)Checked inwith callerwithin 90seconds(D1)PPOProvided thegreetingwithin 10seconds(A1)Planpresentation(B4)Readyto sellFollowedHIPAAguidelines(F1)Needsanalysis(B3)PDPAvoiddeadair (D4)Completenotes forlead (B6)Referredto thecaller byname (D3)Overcomeobjections(B5)Usedcorrectdisposition(E2)Demographics(A2)MeetsPOA103%Readdisclaimers(F1)Avoidedthe use ofacronyms(D3)Closed callappropriately(E1)LicensedagentComplianceWarmtransferSet callagenda(A4)DoesnotmeetsActivelistening(D2)CoachingEligibilityProvidedhours ofoperations(E1)Utilizedresources(C1)Completeenrollmentaccurately(C2)EnrollmentHMOMonthlyPremium(B)PartiallymeetsFollowscripting(D4)DSNPExceedsConfirmedMedicareeligible(B2)ColdtransferMAPD95%Agreementto SOA(B1)Coverageoutside ofUS (B4)Checked inwith callerwithin 90seconds(D1)PPOProvided thegreetingwithin 10seconds(A1)Planpresentation(B4)Readyto sellFollowedHIPAAguidelines(F1)Needsanalysis(B3)PDPAvoiddeadair (D4)Completenotes forlead (B6)Referredto thecaller byname (D3)Overcomeobjections(B5)Usedcorrectdisposition(E2)Demographics(A2)MeetsPOA103%Readdisclaimers(F1)Avoidedthe use ofacronyms(D3)Closed callappropriately(E1)LicensedagentComplianceWarmtransferSet callagenda(A4)DoesnotmeetsActivelistening(D2)Coaching

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Eligibility
  2. Provided hours of operations (E1)
  3. Utilized resources (C1)
  4. Complete enrollment accurately (C2)
  5. Enrollment
  6. HMO
  7. Monthly Premium (B)
  8. Partially meets
  9. Follow scripting (D4)
  10. DSNP
  11. Exceeds
  12. Confirmed Medicare eligible (B2)
  13. Cold transfer
  14. MAPD
  15. 95%
  16. Agreement to SOA (B1)
  17. Coverage outside of US (B4)
  18. Checked in with caller within 90 seconds (D1)
  19. PPO
  20. Provided the greeting within 10 seconds (A1)
  21. Plan presentation (B4)
  22. Ready to sell
  23. Followed HIPAA guidelines (F1)
  24. Needs analysis (B3)
  25. PDP
  26. Avoid dead air (D4)
  27. Complete notes for lead (B6)
  28. Referred to the caller by name (D3)
  29. Overcome objections (B5)
  30. Used correct disposition (E2)
  31. Demographics (A2)
  32. Meets
  33. POA
  34. 103%
  35. Read disclaimers (F1)
  36. Avoided the use of acronyms (D3)
  37. Closed call appropriately (E1)
  38. Licensed agent
  39. Compliance
  40. Warm transfer
  41. Set call agenda (A4)
  42. Does not meets
  43. Active listening (D2)
  44. Coaching