Agreementto SOA(B1)Planpresentation(B4)EligibilityCompletenotes forlead (B6)Referredto thecaller byname (D3)Readyto sellPDPActivelistening(D2)Avoidedthe use ofacronyms(D3)Utilizedresources(C1)Readdisclaimers(F1)MonthlyPremium(B)Checked inwith callerwithin 90seconds(D1)ExceedsClosed callappropriately(E1)MeetsColdtransferDemographics(A2)WarmtransferProvidedhours ofoperations(E1)Coverageoutside ofUS (B4)PartiallymeetsCoachingOvercomeobjections(B5)Usedcorrectdisposition(E2)FollowedHIPAAguidelines(F1)Completeenrollmentaccurately(C2)DoesnotmeetsComplianceDSNPPPOMAPDProvided thegreetingwithin 10seconds(A1)Set callagenda(A4)EnrollmentPOAHMOFollowscripting(D4)95%ConfirmedMedicareeligible(B2)103%Needsanalysis(B3)LicensedagentAvoiddeadair (D4)Agreementto SOA(B1)Planpresentation(B4)EligibilityCompletenotes forlead (B6)Referredto thecaller byname (D3)Readyto sellPDPActivelistening(D2)Avoidedthe use ofacronyms(D3)Utilizedresources(C1)Readdisclaimers(F1)MonthlyPremium(B)Checked inwith callerwithin 90seconds(D1)ExceedsClosed callappropriately(E1)MeetsColdtransferDemographics(A2)WarmtransferProvidedhours ofoperations(E1)Coverageoutside ofUS (B4)PartiallymeetsCoachingOvercomeobjections(B5)Usedcorrectdisposition(E2)FollowedHIPAAguidelines(F1)Completeenrollmentaccurately(C2)DoesnotmeetsComplianceDSNPPPOMAPDProvided thegreetingwithin 10seconds(A1)Set callagenda(A4)EnrollmentPOAHMOFollowscripting(D4)95%ConfirmedMedicareeligible(B2)103%Needsanalysis(B3)LicensedagentAvoiddeadair (D4)

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agreement to SOA (B1)
  2. Plan presentation (B4)
  3. Eligibility
  4. Complete notes for lead (B6)
  5. Referred to the caller by name (D3)
  6. Ready to sell
  7. PDP
  8. Active listening (D2)
  9. Avoided the use of acronyms (D3)
  10. Utilized resources (C1)
  11. Read disclaimers (F1)
  12. Monthly Premium (B)
  13. Checked in with caller within 90 seconds (D1)
  14. Exceeds
  15. Closed call appropriately (E1)
  16. Meets
  17. Cold transfer
  18. Demographics (A2)
  19. Warm transfer
  20. Provided hours of operations (E1)
  21. Coverage outside of US (B4)
  22. Partially meets
  23. Coaching
  24. Overcome objections (B5)
  25. Used correct disposition (E2)
  26. Followed HIPAA guidelines (F1)
  27. Complete enrollment accurately (C2)
  28. Does not meets
  29. Compliance
  30. DSNP
  31. PPO
  32. MAPD
  33. Provided the greeting within 10 seconds (A1)
  34. Set call agenda (A4)
  35. Enrollment
  36. POA
  37. HMO
  38. Follow scripting (D4)
  39. 95%
  40. Confirmed Medicare eligible (B2)
  41. 103%
  42. Needs analysis (B3)
  43. Licensed agent
  44. Avoid dead air (D4)