ComplianceMeetsPartiallymeetsChecked inwith callerwithin 90seconds(D1)EligibilityCompletenotes forlead (B6)Followscripting(D4)Providedhours ofoperations(E1)CoachingUsedcorrectdisposition(E2)LicensedagentSet callagenda(A4)Planpresentation(B4)ColdtransferAgreementto SOA(B1)PPOCompleteenrollmentaccurately(C2)Readdisclaimers(F1)WarmtransferProvided thegreetingwithin 10seconds(A1)Needsanalysis(B3)Activelistening(D2)Referredto thecaller byname (D3)Overcomeobjections(B5)DSNPDoesnotmeetsEnrollmentHMODemographics(A2)Avoiddeadair (D4)MonthlyPremium(B)MAPDReadyto sell103%Coverageoutside ofUS (B4)Avoidedthe use ofacronyms(D3)FollowedHIPAAguidelines(F1)Closed callappropriately(E1)ConfirmedMedicareeligible(B2)ExceedsPOAUtilizedresources(C1)PDP95%ComplianceMeetsPartiallymeetsChecked inwith callerwithin 90seconds(D1)EligibilityCompletenotes forlead (B6)Followscripting(D4)Providedhours ofoperations(E1)CoachingUsedcorrectdisposition(E2)LicensedagentSet callagenda(A4)Planpresentation(B4)ColdtransferAgreementto SOA(B1)PPOCompleteenrollmentaccurately(C2)Readdisclaimers(F1)WarmtransferProvided thegreetingwithin 10seconds(A1)Needsanalysis(B3)Activelistening(D2)Referredto thecaller byname (D3)Overcomeobjections(B5)DSNPDoesnotmeetsEnrollmentHMODemographics(A2)Avoiddeadair (D4)MonthlyPremium(B)MAPDReadyto sell103%Coverageoutside ofUS (B4)Avoidedthe use ofacronyms(D3)FollowedHIPAAguidelines(F1)Closed callappropriately(E1)ConfirmedMedicareeligible(B2)ExceedsPOAUtilizedresources(C1)PDP95%

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliance
  2. Meets
  3. Partially meets
  4. Checked in with caller within 90 seconds (D1)
  5. Eligibility
  6. Complete notes for lead (B6)
  7. Follow scripting (D4)
  8. Provided hours of operations (E1)
  9. Coaching
  10. Used correct disposition (E2)
  11. Licensed agent
  12. Set call agenda (A4)
  13. Plan presentation (B4)
  14. Cold transfer
  15. Agreement to SOA (B1)
  16. PPO
  17. Complete enrollment accurately (C2)
  18. Read disclaimers (F1)
  19. Warm transfer
  20. Provided the greeting within 10 seconds (A1)
  21. Needs analysis (B3)
  22. Active listening (D2)
  23. Referred to the caller by name (D3)
  24. Overcome objections (B5)
  25. DSNP
  26. Does not meets
  27. Enrollment
  28. HMO
  29. Demographics (A2)
  30. Avoid dead air (D4)
  31. Monthly Premium (B)
  32. MAPD
  33. Ready to sell
  34. 103%
  35. Coverage outside of US (B4)
  36. Avoided the use of acronyms (D3)
  37. Followed HIPAA guidelines (F1)
  38. Closed call appropriately (E1)
  39. Confirmed Medicare eligible (B2)
  40. Exceeds
  41. POA
  42. Utilized resources (C1)
  43. PDP
  44. 95%