ComplianceFollowscripting(D4)Activelistening(D2)Needsanalysis(B3)MonthlyPremium(B)103%95%Referredto thecaller byname (D3)Set callagenda(A4)Avoiddeadair (D4)MAPDPOACoverageoutside ofUS (B4)DSNPDoesnotmeetsExceedsCompleteenrollmentaccurately(C2)FollowedHIPAAguidelines(F1)Avoidedthe use ofacronyms(D3)Demographics(A2)LicensedagentColdtransferReadyto sellCoachingPDPCompletenotes forlead (B6)Readdisclaimers(F1)Checked inwith callerwithin 90seconds(D1)EnrollmentUtilizedresources(C1)ConfirmedMedicareeligible(B2)Overcomeobjections(B5)EligibilityPPOPlanpresentation(B4)Usedcorrectdisposition(E2)Closed callappropriately(E1)MeetsProvidedhours ofoperations(E1)Provided thegreetingwithin 10seconds(A1)PartiallymeetsHMOAgreementto SOA(B1)WarmtransferComplianceFollowscripting(D4)Activelistening(D2)Needsanalysis(B3)MonthlyPremium(B)103%95%Referredto thecaller byname (D3)Set callagenda(A4)Avoiddeadair (D4)MAPDPOACoverageoutside ofUS (B4)DSNPDoesnotmeetsExceedsCompleteenrollmentaccurately(C2)FollowedHIPAAguidelines(F1)Avoidedthe use ofacronyms(D3)Demographics(A2)LicensedagentColdtransferReadyto sellCoachingPDPCompletenotes forlead (B6)Readdisclaimers(F1)Checked inwith callerwithin 90seconds(D1)EnrollmentUtilizedresources(C1)ConfirmedMedicareeligible(B2)Overcomeobjections(B5)EligibilityPPOPlanpresentation(B4)Usedcorrectdisposition(E2)Closed callappropriately(E1)MeetsProvidedhours ofoperations(E1)Provided thegreetingwithin 10seconds(A1)PartiallymeetsHMOAgreementto SOA(B1)Warmtransfer

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliance
  2. Follow scripting (D4)
  3. Active listening (D2)
  4. Needs analysis (B3)
  5. Monthly Premium (B)
  6. 103%
  7. 95%
  8. Referred to the caller by name (D3)
  9. Set call agenda (A4)
  10. Avoid dead air (D4)
  11. MAPD
  12. POA
  13. Coverage outside of US (B4)
  14. DSNP
  15. Does not meets
  16. Exceeds
  17. Complete enrollment accurately (C2)
  18. Followed HIPAA guidelines (F1)
  19. Avoided the use of acronyms (D3)
  20. Demographics (A2)
  21. Licensed agent
  22. Cold transfer
  23. Ready to sell
  24. Coaching
  25. PDP
  26. Complete notes for lead (B6)
  27. Read disclaimers (F1)
  28. Checked in with caller within 90 seconds (D1)
  29. Enrollment
  30. Utilized resources (C1)
  31. Confirmed Medicare eligible (B2)
  32. Overcome objections (B5)
  33. Eligibility
  34. PPO
  35. Plan presentation (B4)
  36. Used correct disposition (E2)
  37. Closed call appropriately (E1)
  38. Meets
  39. Provided hours of operations (E1)
  40. Provided the greeting within 10 seconds (A1)
  41. Partially meets
  42. HMO
  43. Agreement to SOA (B1)
  44. Warm transfer