Avoidedthe use ofacronyms(D3)PDPCompletenotes forlead (B6)Set callagenda(A4)Utilizedresources(C1)Coverageoutside ofUS (B4)PPOPOAAgreementto SOA(B1)HMOConfirmedMedicareeligible(B2)Needsanalysis(B3)Avoiddeadair (D4)LicensedagentOvercomeobjections(B5)FollowedHIPAAguidelines(F1)ExceedsActivelistening(D2)DoesnotmeetsEligibilityFollowscripting(D4)95%CoachingCompleteenrollmentaccurately(C2)Readyto sellMeetsReaddisclaimers(F1)Referredto thecaller byname (D3)MonthlyPremium(B)Demographics(A2)Closed callappropriately(E1)MAPDProvided thegreetingwithin 10seconds(A1)103%DSNPProvidedhours ofoperations(E1)Usedcorrectdisposition(E2)WarmtransferChecked inwith callerwithin 90seconds(D1)PartiallymeetsComplianceEnrollmentPlanpresentation(B4)ColdtransferAvoidedthe use ofacronyms(D3)PDPCompletenotes forlead (B6)Set callagenda(A4)Utilizedresources(C1)Coverageoutside ofUS (B4)PPOPOAAgreementto SOA(B1)HMOConfirmedMedicareeligible(B2)Needsanalysis(B3)Avoiddeadair (D4)LicensedagentOvercomeobjections(B5)FollowedHIPAAguidelines(F1)ExceedsActivelistening(D2)DoesnotmeetsEligibilityFollowscripting(D4)95%CoachingCompleteenrollmentaccurately(C2)Readyto sellMeetsReaddisclaimers(F1)Referredto thecaller byname (D3)MonthlyPremium(B)Demographics(A2)Closed callappropriately(E1)MAPDProvided thegreetingwithin 10seconds(A1)103%DSNPProvidedhours ofoperations(E1)Usedcorrectdisposition(E2)WarmtransferChecked inwith callerwithin 90seconds(D1)PartiallymeetsComplianceEnrollmentPlanpresentation(B4)Coldtransfer

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoided the use of acronyms (D3)
  2. PDP
  3. Complete notes for lead (B6)
  4. Set call agenda (A4)
  5. Utilized resources (C1)
  6. Coverage outside of US (B4)
  7. PPO
  8. POA
  9. Agreement to SOA (B1)
  10. HMO
  11. Confirmed Medicare eligible (B2)
  12. Needs analysis (B3)
  13. Avoid dead air (D4)
  14. Licensed agent
  15. Overcome objections (B5)
  16. Followed HIPAA guidelines (F1)
  17. Exceeds
  18. Active listening (D2)
  19. Does not meets
  20. Eligibility
  21. Follow scripting (D4)
  22. 95%
  23. Coaching
  24. Complete enrollment accurately (C2)
  25. Ready to sell
  26. Meets
  27. Read disclaimers (F1)
  28. Referred to the caller by name (D3)
  29. Monthly Premium (B)
  30. Demographics (A2)
  31. Closed call appropriately (E1)
  32. MAPD
  33. Provided the greeting within 10 seconds (A1)
  34. 103%
  35. DSNP
  36. Provided hours of operations (E1)
  37. Used correct disposition (E2)
  38. Warm transfer
  39. Checked in with caller within 90 seconds (D1)
  40. Partially meets
  41. Compliance
  42. Enrollment
  43. Plan presentation (B4)
  44. Cold transfer