ExceedsDoesnotmeetsActivelistening(D2)Providedhours ofoperations(E1)EligibilityColdtransferHMOMonthlyPremium(B)Referredto thecaller byname (D3)Demographics(A2)Provided thegreetingwithin 10seconds(A1)Agreementto SOA(B1)Planpresentation(B4)PDPAvoidedthe use ofacronyms(D3)MeetsComplianceFollowscripting(D4)FollowedHIPAAguidelines(F1)EnrollmentUtilizedresources(C1)WarmtransferSet callagenda(A4)95%PPOReaddisclaimers(F1)CoachingMAPDCompletenotes forlead (B6)Usedcorrectdisposition(E2)LicensedagentConfirmedMedicareeligible(B2)DSNPAvoiddeadair (D4)Needsanalysis(B3)POAReadyto sellCoverageoutside ofUS (B4)Closed callappropriately(E1)Completeenrollmentaccurately(C2)Overcomeobjections(B5)103%PartiallymeetsChecked inwith callerwithin 90seconds(D1)ExceedsDoesnotmeetsActivelistening(D2)Providedhours ofoperations(E1)EligibilityColdtransferHMOMonthlyPremium(B)Referredto thecaller byname (D3)Demographics(A2)Provided thegreetingwithin 10seconds(A1)Agreementto SOA(B1)Planpresentation(B4)PDPAvoidedthe use ofacronyms(D3)MeetsComplianceFollowscripting(D4)FollowedHIPAAguidelines(F1)EnrollmentUtilizedresources(C1)WarmtransferSet callagenda(A4)95%PPOReaddisclaimers(F1)CoachingMAPDCompletenotes forlead (B6)Usedcorrectdisposition(E2)LicensedagentConfirmedMedicareeligible(B2)DSNPAvoiddeadair (D4)Needsanalysis(B3)POAReadyto sellCoverageoutside ofUS (B4)Closed callappropriately(E1)Completeenrollmentaccurately(C2)Overcomeobjections(B5)103%PartiallymeetsChecked inwith callerwithin 90seconds(D1)

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exceeds
  2. Does not meets
  3. Active listening (D2)
  4. Provided hours of operations (E1)
  5. Eligibility
  6. Cold transfer
  7. HMO
  8. Monthly Premium (B)
  9. Referred to the caller by name (D3)
  10. Demographics (A2)
  11. Provided the greeting within 10 seconds (A1)
  12. Agreement to SOA (B1)
  13. Plan presentation (B4)
  14. PDP
  15. Avoided the use of acronyms (D3)
  16. Meets
  17. Compliance
  18. Follow scripting (D4)
  19. Followed HIPAA guidelines (F1)
  20. Enrollment
  21. Utilized resources (C1)
  22. Warm transfer
  23. Set call agenda (A4)
  24. 95%
  25. PPO
  26. Read disclaimers (F1)
  27. Coaching
  28. MAPD
  29. Complete notes for lead (B6)
  30. Used correct disposition (E2)
  31. Licensed agent
  32. Confirmed Medicare eligible (B2)
  33. DSNP
  34. Avoid dead air (D4)
  35. Needs analysis (B3)
  36. POA
  37. Ready to sell
  38. Coverage outside of US (B4)
  39. Closed call appropriately (E1)
  40. Complete enrollment accurately (C2)
  41. Overcome objections (B5)
  42. 103%
  43. Partially meets
  44. Checked in with caller within 90 seconds (D1)