(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update an address and read back to member to confirm
Resolved edialer with processed home delivery conversion
Provided expected greeting
Found a solution to a members objection to HD
Member leaves a kudos for you!
3.9 goal or higher on any day
Transferred to CS
Educate on plan design on any call
Use 0.00% personal for a week straight
Educated on Auto refill
Provide 90-90 day cost comparison between retail and HD
4 Rx per phone hour or more on any day
Convert 6 outbound conversions in one day
Offered Web Registration
Recapped card and exp date in cart when processing an order
Free!
Member authenticate' s on outbound call
32 or more Total Rx on any day
Priced medication through DCDP
Used smart tab to update CCD
Asked member the name of the retail pharmacy currently being used
Updated decline RPH in CCD
Use your quality checklist on all calls on any day
ACW% under 3% on any day
Reverse authenticate on commercial call
Verified member had 14 day supply on hand
Your name in daily tops 3 out of 5 days for any metric
Convert 5 scripts on any call
Copy and Paste AGN
Authenticate 2 members on same call
Had to consult with language line
Attempt to convert all prescriptions on HD screen on any day
Avoided soliciting prescriptions
Remained professional on a call with a rude Customer
Offered an RPH
Provide existing balance listed in cart screen before processing a payment
