(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update an address and read back to member to confirm
Authenticate 2 members on same call
3.9 goal or higher on any day
Provided expected greeting
Use your quality checklist on all calls on any day
Remained professional on a call with a rude Customer
Priced medication through DCDP
Updated decline RPH in CCD
32 or more Total Rx on any day
Member leaves a kudos for you!
Recapped card and exp date in cart when processing an order
Avoided soliciting prescriptions
Convert 6 outbound conversions in one day
Educated on Auto refill
Attempt to convert all prescriptions on HD screen on any day
Resolved edialer with processed home delivery conversion
Reverse authenticate on commercial call
Had to consult with language line
Offered Web Registration
Use 0.00% personal for a week straight
Asked member the name of the retail pharmacy currently being used
ACW% under 3% on any day
Educate on plan design on any call
Found a solution to a members objection to HD
Copy and Paste AGN
Convert 5 scripts on any call
Provide existing balance listed in cart screen before processing a payment
Member authenticate' s on outbound call
Used smart tab to update CCD
Your name in daily tops 3 out of 5 days for any metric
Offered an RPH
Free!
Transferred to CS
Verified member had 14 day supply on hand
Provide 90-90 day cost comparison between retail and HD
