(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolved edialer with processed home delivery conversion
3.9 goal or higher on any day
Offered an RPH
Your name in daily tops 3 out of 5 days for any metric
Asked member the name of the retail pharmacy currently being used
Convert 6 outbound conversions in one day
Transferred to CS
Member leaves a kudos for you!
Had to consult with language line
Member authenticate' s on outbound call
Recapped card and exp date in cart when processing an order
Copy and Paste AGN
Avoided soliciting prescriptions
Convert 5 scripts on any call
Found a solution to a members objection to HD
Remained professional on a call with a rude Customer
Attempt to convert all prescriptions on HD screen on any day
32 or more Total Rx on any day
Educated on Auto refill
Educate on plan design on any call
Used smart tab to update CCD
Use your quality checklist on all calls on any day
4 Rx per phone hour or more on any day
Offered Web Registration
Use 0.00% personal for a week straight
Update an address and read back to member to confirm
Provided expected greeting
ACW% under 3% on any day
Reverse authenticate on commercial call
Authenticate 2 members on same call
Free!
Priced medication through DCDP
Provide 90-90 day cost comparison between retail and HD
Updated decline RPH in CCD
Verified member had 14 day supply on hand
Provide existing balance listed in cart screen before processing a payment
