Provide existingbalance listedin cart screenbeforeprocessing apaymentReverseauthenticateoncommercialcallOfferedanRPHACW%under 3%on anydayFree!Recapped cardand exp date incart whenprocessing anorderResolvededialer withprocessedhome deliveryconversionAvoidedsolicitingprescriptionsMemberleaves akudos foryou!OfferedWebRegistrationMemberauthenticate's onoutboundcallUse 0.00%personalfor a weekstraightEducatedon AutorefillAttempt toconvert allprescriptionson HD screenon any dayUpdate anaddress andread back tomember toconfirmProvidedexpectedgreetingUse yourqualitychecklist onall calls onany day3.9 goalor higheron anydayRemainedprofessionalon a call witha rudeCustomer4 Rx perphone houror more onany dayUsedsmart tabto updateCCDFound asolution to amembersobjection toHDProvide 90-90 day costcomparisonbetweenretail and HDVerifiedmember had14 daysupply onhandAsked memberthe name of theretail pharmacycurrently beingusedYour name indaily tops 3out of 5 daysfor anymetricTransferredto CSConvert 5scripts onany callAuthenticate2 memberson same callEducateon plandesign onany callPricedmedicationthroughDCDPConvert 6outboundconversionsin one dayCopy andPasteAGN32 ormore TotalRx on anydayUpdateddeclineRPH inCCDHad toconsult withlanguagelineProvide existingbalance listedin cart screenbeforeprocessing apaymentReverseauthenticateoncommercialcallOfferedanRPHACW%under 3%on anydayFree!Recapped cardand exp date incart whenprocessing anorderResolvededialer withprocessedhome deliveryconversionAvoidedsolicitingprescriptionsMemberleaves akudos foryou!OfferedWebRegistrationMemberauthenticate's onoutboundcallUse 0.00%personalfor a weekstraightEducatedon AutorefillAttempt toconvert allprescriptionson HD screenon any dayUpdate anaddress andread back tomember toconfirmProvidedexpectedgreetingUse yourqualitychecklist onall calls onany day3.9 goalor higheron anydayRemainedprofessionalon a call witha rudeCustomer4 Rx perphone houror more onany dayUsedsmart tabto updateCCDFound asolution to amembersobjection toHDProvide 90-90 day costcomparisonbetweenretail and HDVerifiedmember had14 daysupply onhandAsked memberthe name of theretail pharmacycurrently beingusedYour name indaily tops 3out of 5 daysfor anymetricTransferredto CSConvert 5scripts onany callAuthenticate2 memberson same callEducateon plandesign onany callPricedmedicationthroughDCDPConvert 6outboundconversionsin one dayCopy andPasteAGN32 ormore TotalRx on anydayUpdateddeclineRPH inCCDHad toconsult withlanguageline

August Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide existing balance listed in cart screen before processing a payment
  2. Reverse authenticate on commercial call
  3. Offered an RPH
  4. ACW% under 3% on any day
  5. Free!
  6. Recapped card and exp date in cart when processing an order
  7. Resolved edialer with processed home delivery conversion
  8. Avoided soliciting prescriptions
  9. Member leaves a kudos for you!
  10. Offered Web Registration
  11. Member authenticate' s on outbound call
  12. Use 0.00% personal for a week straight
  13. Educated on Auto refill
  14. Attempt to convert all prescriptions on HD screen on any day
  15. Update an address and read back to member to confirm
  16. Provided expected greeting
  17. Use your quality checklist on all calls on any day
  18. 3.9 goal or higher on any day
  19. Remained professional on a call with a rude Customer
  20. 4 Rx per phone hour or more on any day
  21. Used smart tab to update CCD
  22. Found a solution to a members objection to HD
  23. Provide 90-90 day cost comparison between retail and HD
  24. Verified member had 14 day supply on hand
  25. Asked member the name of the retail pharmacy currently being used
  26. Your name in daily tops 3 out of 5 days for any metric
  27. Transferred to CS
  28. Convert 5 scripts on any call
  29. Authenticate 2 members on same call
  30. Educate on plan design on any call
  31. Priced medication through DCDP
  32. Convert 6 outbound conversions in one day
  33. Copy and Paste AGN
  34. 32 or more Total Rx on any day
  35. Updated decline RPH in CCD
  36. Had to consult with language line