This bingo card has 36 words: Member authenticate' s on outbound call, Authenticate 2 members on same call, Provide existing balance listed in cart screen before processing a payment, Your name in daily tops 3 out of 5 days for any metric, Transferred to CS, Reverse authenticate on commercial call, Resolved edialer with processed home delivery conversion, Used smart tab to update CCD, 32 or more Total Rx on any day, Provide 90-90 day cost comparison between retail and HD, Updated decline RPH in CCD, Update an address and read back to member to confirm, Asked member the name of the retail pharmacy currently being used, ACW% under 3% on any day, Copy and Paste AGN, Verified member had 14 day supply on hand, Found a solution to a members objection to HD, Use 0.00% personal for a week straight, Free!, Priced medication through DCDP, Offered an RPH, Convert 6 outbound conversions in one day, Recapped card and exp date in cart when processing an order, 4 Rx per phone hour or more on any day, Attempt to convert all prescriptions on HD screen on any day, Educated on Auto refill, 3.9 goal or higher on any day, Avoided soliciting prescriptions, Educate on plan design on any call, Offered Web Registration, Convert 5 scripts on any call, Provided expected greeting, Use your quality checklist on all calls on any day, Had to consult with language line, Remained professional on a call with a rude Customer and Member leaves a kudos for you!.
August Bingo! | QTC Bingo | KaTom | For the Love of Money | Customer Care Bingo
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