(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Two 100% quality audits in August
Update an address and read back to member to confirm
Updated decline RPH in CCD
Verified member had 14 day supply on hand
Offered an RPH
5 rx per phone hour or higher on any day
ACW% under 3% on any day
4 Rx per phone hour or more on any day
6 rx per phone hour or more on any day
Provide existing balance listed in cart screen before processing a payment
End the month with 92% or more for quality
Post 5 or more GIFs in chat a week
Attempt to convert all prescriptions on HD screen on any day
Free!
Authenticate 2 members on same call
Add 1 best practice for any line of business in our team chat
Your name in daily tops 3 out of 5 days for any metric
Offered Web Registration
Used smart tab to update CCD
Member authenticate' s on outbound call
Found a successful solution to a members objection to HD
Educate on plan design on any call
Use your quality checklist on all calls on any day
Member leaves a kudos for you!
Reverse authenticate on commercial call
Provide 90-90 day cost comparison between retail and HD
Had to consult with language line
Avoided soliciting prescriptions
Priced medication through DCDP
Use 0.00% personal for a week straight
Recapped card and exp date in cart when processing an order
Asked member the name of the retail pharmacy currently being used
End August with 10 or more outbound conversions
Read over quality guidelines again
Remained professional on a call with a rude Customer
