(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Avoided soliciting prescriptions
Used smart tab to update CCD
Provide 90-90 day cost comparison between retail and HD
Use your quality checklist on all calls on any day
Update an address and read back to member to confirm
Offered Web Registration
Authenticate 2 members on same call
Member authenticate' s on outbound call
Read over quality guidelines again
Remained professional on a call with a rude Customer
Found a successful solution to a members objection to HD
Verified member had 14 day supply on hand
Recapped card and exp date in cart when processing an order
End the month with 92% or more for quality
Offered an RPH
Asked member the name of the retail pharmacy currently being used
Post 5 or more GIFs in chat a week
Member leaves a kudos for you!
32 or more Total Rx on any day
Provide existing balance listed in cart screen before processing a payment
Reverse authenticate on commercial call
Two 100% quality audits in August
6 rx per phone hour or more on any day
4 Rx per phone hour or more on any day
Priced medication through DCDP
Your name in daily tops 3 out of 5 days for any metric
Educate on plan design on any call
Use 0.00% personal for a week straight
Add 1 best practice for any line of business in our team chat
End August with 10 or more outbound conversions
5 rx per phone hour or higher on any day
ACW% under 3% on any day
Had to consult with language line
Free!
Updated decline RPH in CCD
Attempt to convert all prescriptions on HD screen on any day
