Memberleaves akudos foryou!32 ormore TotalRx on anydayVerifiedmember had14 daysupply onhandPricedmedicationthroughDCDPPost 5 ormore GIFsin chat aweekACW%under 3%on anydayYour name indaily tops 3out of 5 daysfor anymetricEducateon plandesign onany callEnd themonth with92% or morefor qualityRemainedprofessionalon a call witha rudeCustomerEnd Augustwith 10 ormoreoutboundconversionsRead overqualityguidelinesagainProvide 90-90 day costcomparisonbetweenretail and HD6 rx perphone houror more onany dayAvoidedsolicitingprescriptionsAttempt toconvert allprescriptionson HD screenon any dayUse yourqualitychecklist onall calls onany dayUpdate anaddress andread back tomember toconfirmUse 0.00%personalfor a weekstraightFound asuccessfulsolution to amembersobjection to HDUsedsmart tabto updateCCDFree!Authenticate2 memberson same call4 Rx perphone houror more onany dayOfferedWebRegistrationTwo 100%qualityaudits inAugust5 rx perphone houror higheron any dayAdd 1 bestpractice forany line ofbusiness inour team chatRecapped cardand exp date incart whenprocessing anorderUpdateddeclineRPH inCCDAsked memberthe name of theretail pharmacycurrently beingusedOfferedanRPHProvide existingbalance listedin cart screenbeforeprocessing apaymentReverseauthenticateoncommercialcallHad toconsult withlanguagelineMemberauthenticate's onoutboundcallMemberleaves akudos foryou!32 ormore TotalRx on anydayVerifiedmember had14 daysupply onhandPricedmedicationthroughDCDPPost 5 ormore GIFsin chat aweekACW%under 3%on anydayYour name indaily tops 3out of 5 daysfor anymetricEducateon plandesign onany callEnd themonth with92% or morefor qualityRemainedprofessionalon a call witha rudeCustomerEnd Augustwith 10 ormoreoutboundconversionsRead overqualityguidelinesagainProvide 90-90 day costcomparisonbetweenretail and HD6 rx perphone houror more onany dayAvoidedsolicitingprescriptionsAttempt toconvert allprescriptionson HD screenon any dayUse yourqualitychecklist onall calls onany dayUpdate anaddress andread back tomember toconfirmUse 0.00%personalfor a weekstraightFound asuccessfulsolution to amembersobjection to HDUsedsmart tabto updateCCDFree!Authenticate2 memberson same call4 Rx perphone houror more onany dayOfferedWebRegistrationTwo 100%qualityaudits inAugust5 rx perphone houror higheron any dayAdd 1 bestpractice forany line ofbusiness inour team chatRecapped cardand exp date incart whenprocessing anorderUpdateddeclineRPH inCCDAsked memberthe name of theretail pharmacycurrently beingusedOfferedanRPHProvide existingbalance listedin cart screenbeforeprocessing apaymentReverseauthenticateoncommercialcallHad toconsult withlanguagelineMemberauthenticate's onoutboundcall

August Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. Member leaves a kudos for you!
  2. 32 or more Total Rx on any day
  3. Verified member had 14 day supply on hand
  4. Priced medication through DCDP
  5. Post 5 or more GIFs in chat a week
  6. ACW% under 3% on any day
  7. Your name in daily tops 3 out of 5 days for any metric
  8. Educate on plan design on any call
  9. End the month with 92% or more for quality
  10. Remained professional on a call with a rude Customer
  11. End August with 10 or more outbound conversions
  12. Read over quality guidelines again
  13. Provide 90-90 day cost comparison between retail and HD
  14. 6 rx per phone hour or more on any day
  15. Avoided soliciting prescriptions
  16. Attempt to convert all prescriptions on HD screen on any day
  17. Use your quality checklist on all calls on any day
  18. Update an address and read back to member to confirm
  19. Use 0.00% personal for a week straight
  20. Found a successful solution to a members objection to HD
  21. Used smart tab to update CCD
  22. Free!
  23. Authenticate 2 members on same call
  24. 4 Rx per phone hour or more on any day
  25. Offered Web Registration
  26. Two 100% quality audits in August
  27. 5 rx per phone hour or higher on any day
  28. Add 1 best practice for any line of business in our team chat
  29. Recapped card and exp date in cart when processing an order
  30. Updated decline RPH in CCD
  31. Asked member the name of the retail pharmacy currently being used
  32. Offered an RPH
  33. Provide existing balance listed in cart screen before processing a payment
  34. Reverse authenticate on commercial call
  35. Had to consult with language line
  36. Member authenticate' s on outbound call