(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used smart tab to update CCD
Offered an RPH
Member authenticate' s on outbound call
Post 5 or more GIFs in chat a week
Two 100% quality audits in August
Provide 90-90 day cost comparison between retail and HD
Free!
Verified member had 14 day supply on hand
Use 0.00% personal for a week straight
4 Rx per phone hour or more on any day
End the month with 92% or more for quality
32 or more Total Rx on any day
Reverse authenticate on commercial call
Remained professional on a call with a rude Customer
Use your quality checklist on all calls on any day
Attempt to convert all prescriptions on HD screen on any day
Member leaves a kudos for you!
Update an address and read back to member to confirm
6 rx per phone hour or more on any day
Add 1 best practice for any line of business in our team chat
Recapped card and exp date in cart when processing an order
Authenticate 2 members on same call
Educate on plan design on any call
Offered Web Registration
ACW% under 3% on any day
Had to consult with language line
Read over quality guidelines again
Updated decline RPH in CCD
Found a successful solution to a members objection to HD
Provide existing balance listed in cart screen before processing a payment
5 rx per phone hour or higher on any day
End August with 10 or more outbound conversions
Your name in daily tops 3 out of 5 days for any metric
Priced medication through DCDP
Avoided soliciting prescriptions
Asked member the name of the retail pharmacy currently being used
