(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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End August with 10 or more outbound conversions
Educate on plan design on any call
Add 1 best practice for any line of business in our team chat
Read over quality guidelines again
5 rx per phone hour or higher on any day
Avoided soliciting prescriptions
Free!
Updated decline RPH in CCD
Attempt to convert all prescriptions on HD screen on any day
Two 100% quality audits in August
Used smart tab to update CCD
Member leaves a kudos for you!
Remained professional on a call with a rude Customer
Verified member had 14 day supply on hand
Your name in daily tops 3 out of 5 days for any metric
Recapped card and exp date in cart when processing an order
Offered Web Registration
Authenticate 2 members on same call
Post 5 or more GIFs in chat a week
6 rx per phone hour or more on any day
32 or more Total Rx on any day
Offered an RPH
Member authenticate' s on outbound call
Provide existing balance listed in cart screen before processing a payment
Update an address and read back to member to confirm
Reverse authenticate on commercial call
4 Rx per phone hour or more on any day
End the month with 92% or more for quality
Provide 90-90 day cost comparison between retail and HD
Had to consult with language line
Priced medication through DCDP
Use 0.00% personal for a week straight
ACW% under 3% on any day
Asked member the name of the retail pharmacy currently being used
Use your quality checklist on all calls on any day
Found a successful solution to a members objection to HD
