This bingo card has 36 words: Member authenticate' s on outbound call, Authenticate 2 members on same call, Provide existing balance listed in cart screen before processing a payment, Your name in daily tops 3 out of 5 days for any metric, 6 rx per phone hour or more on any day, Reverse authenticate on commercial call, Add 1 best practice for any line of business in our team chat, Used smart tab to update CCD, 32 or more Total Rx on any day, Provide 90-90 day cost comparison between retail and HD, Updated decline RPH in CCD, Update an address and read back to member to confirm, Asked member the name of the retail pharmacy currently being used, ACW% under 3% on any day, Two 100% quality audits in August, Verified member had 14 day supply on hand, Found a successful solution to a members objection to HD, Use 0.00% personal for a week straight, Free!, Priced medication through DCDP, Offered an RPH, End August with 10 or more outbound conversions, Recapped card and exp date in cart when processing an order, 4 Rx per phone hour or more on any day, Attempt to convert all prescriptions on HD screen on any day, Post 5 or more GIFs in chat a week, 5 rx per phone hour or higher on any day, Avoided soliciting prescriptions, Educate on plan design on any call, Offered Web Registration, Read over quality guidelines again, End the month with 92% or more for quality, Use your quality checklist on all calls on any day, Had to consult with language line, Remained professional on a call with a rude Customer and Member leaves a kudos for you!.
August Bingo! | Collection Bingo | Customer Care | For the Love of Money | Pharmacy Tech Bingo
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