(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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IAM could've looked this up/did this, and SailPoint can't
User can't/inaccurately describes their issue and/or omits critical info
Carelink user with an issue we can't help
User wants us to put in a ticket instead of putting in their own ticket.
User is using/only has access to a Phone or Tablet
User is using a personal device that is complicating/ causing the issue.
Epic call in non-Epic queue
User doesn't know what app they're using / normally use to do something
"I'm not good with computers lol."
User isn't actually in front of device when they call.
User Doesn't Know/Can't Find Device Name
User provides wrong information when asked for access ID
Issue was caused because someone didn't do their job.
Ticket sent/bounced back to ISD when it is not an ISD issue.
Rude Caller/Bad Attitude
"Can you just send someone?"
User insists ticket should be elevated when it doesn't need to be.
Loud/Annoying Background Audio
User won't accept workaround/ solution as a viable fix.
