User isdrivingLoud/AnnoyingBackgroundAudioUser won'tacceptworkaround/solution as aviable fix.User is using apersonal devicethat iscomplicating/causing theissue.Hardwarecall in non-hardwarequeueUser isn'tactually infront ofdevice whenthey call.RudeCaller/BadAttitudeTicketsent/bouncedback to ISDwhen it is notan ISD issue.Epic callin non-EpicqueueShould'vebeen anHRcall/ticket.IAM could'velooked thisup/did this,and SailPointcan'tUser provideswronginformationwhen askedfor access ID"I'm notgood withcomputerslol."User has toleave in themiddle ofresolution.User doesn'tknow what appthey're using /normally use todo somethingUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isusing/onlyhas accessto a Phoneor TabletUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.Carelinkuser with anissue wecan't helpUser wants usto put in a ticketinstead ofputting in theirown ticket.RestartingcomputerfixesissueUser Doesn'tKnow/Can'tFind DeviceName"Can youjust sendsomeone?"Issue wascausedbecausesomeone didn'tdo their job.User isdrivingLoud/AnnoyingBackgroundAudioUser won'tacceptworkaround/solution as aviable fix.User is using apersonal devicethat iscomplicating/causing theissue.Hardwarecall in non-hardwarequeueUser isn'tactually infront ofdevice whenthey call.RudeCaller/BadAttitudeTicketsent/bouncedback to ISDwhen it is notan ISD issue.Epic callin non-EpicqueueShould'vebeen anHRcall/ticket.IAM could'velooked thisup/did this,and SailPointcan'tUser provideswronginformationwhen askedfor access ID"I'm notgood withcomputerslol."User has toleave in themiddle ofresolution.User doesn'tknow what appthey're using /normally use todo somethingUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isusing/onlyhas accessto a Phoneor TabletUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.Carelinkuser with anissue wecan't helpUser wants usto put in a ticketinstead ofputting in theirown ticket.RestartingcomputerfixesissueUser Doesn'tKnow/Can'tFind DeviceName"Can youjust sendsomeone?"Issue wascausedbecausesomeone didn'tdo their job.

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User is driving
  2. Loud/Annoying Background Audio
  3. User won't accept workaround/ solution as a viable fix.
  4. User is using a personal device that is complicating/ causing the issue.
  5. Hardware call in non-hardware queue
  6. User isn't actually in front of device when they call.
  7. Rude Caller/Bad Attitude
  8. Ticket sent/bounced back to ISD when it is not an ISD issue.
  9. Epic call in non-Epic queue
  10. Should've been an HR call/ticket.
  11. IAM could've looked this up/did this, and SailPoint can't
  12. User provides wrong information when asked for access ID
  13. "I'm not good with computers lol."
  14. User has to leave in the middle of resolution.
  15. User doesn't know what app they're using / normally use to do something
  16. User can't/inaccurately describes their issue and/or omits critical info
  17. User is using/only has access to a Phone or Tablet
  18. User insists ticket should be elevated when it doesn't need to be.
  19. Carelink user with an issue we can't help
  20. User wants us to put in a ticket instead of putting in their own ticket.
  21. Restarting computer fixes issue
  22. User Doesn't Know/Can't Find Device Name
  23. "Can you just send someone?"
  24. Issue was caused because someone didn't do their job.