Hardwarecall in non-hardwarequeueUser isn'tactually infront ofdevice whenthey call.User isusing/onlyhas accessto a Phoneor TabletTicketsent/bouncedback to ISDwhen it is notan ISD issue."Can youjust sendsomeone?"User wants usto put in a ticketinstead ofputting in theirown ticket.User doesn'tknow what appthey're using /normally use todo somethingUser isdrivingUsercan't/inaccuratelydescribes theirissue and/oromits critical infoIssue wascausedbecausesomeone didn'tdo their job.RudeCaller/BadAttitudeRestartingcomputerfixesissue"I'm notgood withcomputerslol."Loud/AnnoyingBackgroundAudioUser won'tacceptworkaround/solution as aviable fix.User insiststicket shouldbe elevatedwhen it doesn'tneed to be.Carelinkuser with anissue wecan't helpEpic callin non-EpicqueueUser Doesn'tKnow/Can'tFind DeviceNameUser has toleave in themiddle ofresolution.User is using apersonal devicethat iscomplicating/causing theissue.User provideswronginformationwhen askedfor access IDIAM could'velooked thisup/did this,and SailPointcan'tShould'vebeen anHRcall/ticket.Hardwarecall in non-hardwarequeueUser isn'tactually infront ofdevice whenthey call.User isusing/onlyhas accessto a Phoneor TabletTicketsent/bouncedback to ISDwhen it is notan ISD issue."Can youjust sendsomeone?"User wants usto put in a ticketinstead ofputting in theirown ticket.User doesn'tknow what appthey're using /normally use todo somethingUser isdrivingUsercan't/inaccuratelydescribes theirissue and/oromits critical infoIssue wascausedbecausesomeone didn'tdo their job.RudeCaller/BadAttitudeRestartingcomputerfixesissue"I'm notgood withcomputerslol."Loud/AnnoyingBackgroundAudioUser won'tacceptworkaround/solution as aviable fix.User insiststicket shouldbe elevatedwhen it doesn'tneed to be.Carelinkuser with anissue wecan't helpEpic callin non-EpicqueueUser Doesn'tKnow/Can'tFind DeviceNameUser has toleave in themiddle ofresolution.User is using apersonal devicethat iscomplicating/causing theissue.User provideswronginformationwhen askedfor access IDIAM could'velooked thisup/did this,and SailPointcan'tShould'vebeen anHRcall/ticket.

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hardware call in non-hardware queue
  2. User isn't actually in front of device when they call.
  3. User is using/only has access to a Phone or Tablet
  4. Ticket sent/bounced back to ISD when it is not an ISD issue.
  5. "Can you just send someone?"
  6. User wants us to put in a ticket instead of putting in their own ticket.
  7. User doesn't know what app they're using / normally use to do something
  8. User is driving
  9. User can't/inaccurately describes their issue and/or omits critical info
  10. Issue was caused because someone didn't do their job.
  11. Rude Caller/Bad Attitude
  12. Restarting computer fixes issue
  13. "I'm not good with computers lol."
  14. Loud/Annoying Background Audio
  15. User won't accept workaround/ solution as a viable fix.
  16. User insists ticket should be elevated when it doesn't need to be.
  17. Carelink user with an issue we can't help
  18. Epic call in non-Epic queue
  19. User Doesn't Know/Can't Find Device Name
  20. User has to leave in the middle of resolution.
  21. User is using a personal device that is complicating/ causing the issue.
  22. User provides wrong information when asked for access ID
  23. IAM could've looked this up/did this, and SailPoint can't
  24. Should've been an HR call/ticket.