RudeCaller/BadAttitudeLoud/AnnoyingBackgroundAudioUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isn'tactually infront ofdevice whenthey call.Should'vebeen anHRcall/ticket.User Doesn'tKnow/Can'tFind DeviceNameUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User provideswronginformationwhen askedfor access IDEpic callin non-EpicqueueCarelinkuser with anissue wecan't helpUser wants usto put in a ticketinstead ofputting in theirown ticket.Issue wascausedbecausesomeone didn'tdo their job.User has toleave in themiddle ofresolution.Hardwarecall in non-hardwarequeueRestartingcomputerfixesissue"I'm notgood withcomputerslol.""Can youjust sendsomeone?"User isusing/onlyhas accessto a Phoneor TabletIAM could'velooked thisup/did this,and SailPointcan'tUser isdrivingTicketsent/bouncedback to ISDwhen it is notan ISD issue.User doesn'tknow what appthey're using /normally use todo somethingUser is using apersonal devicethat iscomplicating/causing theissue.User won'tacceptworkaround/solution as aviable fix.RudeCaller/BadAttitudeLoud/AnnoyingBackgroundAudioUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isn'tactually infront ofdevice whenthey call.Should'vebeen anHRcall/ticket.User Doesn'tKnow/Can'tFind DeviceNameUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User provideswronginformationwhen askedfor access IDEpic callin non-EpicqueueCarelinkuser with anissue wecan't helpUser wants usto put in a ticketinstead ofputting in theirown ticket.Issue wascausedbecausesomeone didn'tdo their job.User has toleave in themiddle ofresolution.Hardwarecall in non-hardwarequeueRestartingcomputerfixesissue"I'm notgood withcomputerslol.""Can youjust sendsomeone?"User isusing/onlyhas accessto a Phoneor TabletIAM could'velooked thisup/did this,and SailPointcan'tUser isdrivingTicketsent/bouncedback to ISDwhen it is notan ISD issue.User doesn'tknow what appthey're using /normally use todo somethingUser is using apersonal devicethat iscomplicating/causing theissue.User won'tacceptworkaround/solution as aviable fix.

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rude Caller/Bad Attitude
  2. Loud/Annoying Background Audio
  3. User can't/inaccurately describes their issue and/or omits critical info
  4. User isn't actually in front of device when they call.
  5. Should've been an HR call/ticket.
  6. User Doesn't Know/Can't Find Device Name
  7. User insists ticket should be elevated when it doesn't need to be.
  8. User provides wrong information when asked for access ID
  9. Epic call in non-Epic queue
  10. Carelink user with an issue we can't help
  11. User wants us to put in a ticket instead of putting in their own ticket.
  12. Issue was caused because someone didn't do their job.
  13. User has to leave in the middle of resolution.
  14. Hardware call in non-hardware queue
  15. Restarting computer fixes issue
  16. "I'm not good with computers lol."
  17. "Can you just send someone?"
  18. User is using/only has access to a Phone or Tablet
  19. IAM could've looked this up/did this, and SailPoint can't
  20. User is driving
  21. Ticket sent/bounced back to ISD when it is not an ISD issue.
  22. User doesn't know what app they're using / normally use to do something
  23. User is using a personal device that is complicating/ causing the issue.
  24. User won't accept workaround/ solution as a viable fix.