User isusing/onlyhas accessto a Phoneor Tablet"I'm notgood withcomputerslol."Issue wascausedbecausesomeone didn'tdo their job.User insiststicket shouldbe elevatedwhen it doesn'tneed to be.Ticketsent/bouncedback to ISDwhen it is notan ISD issue.User Doesn'tKnow/Can'tFind DeviceNameRudeCaller/BadAttitudeCarelinkuser with anissue wecan't helpUser isdrivingUser has toleave in themiddle ofresolution.User provideswronginformationwhen askedfor access IDLoud/AnnoyingBackgroundAudioUser isn'tactually infront ofdevice whenthey call.User doesn'tknow what appthey're using /normally use todo somethingRestartingcomputerfixesissueHardwarecall in non-hardwarequeueShould'vebeen anHRcall/ticket.Usercan't/inaccuratelydescribes theirissue and/oromits critical infoUser wants usto put in a ticketinstead ofputting in theirown ticket."Can youjust sendsomeone?"User won'tacceptworkaround/solution as aviable fix.User is using apersonal devicethat iscomplicating/causing theissue.IAM could'velooked thisup/did this,and SailPointcan'tEpic callin non-EpicqueueUser isusing/onlyhas accessto a Phoneor Tablet"I'm notgood withcomputerslol."Issue wascausedbecausesomeone didn'tdo their job.User insiststicket shouldbe elevatedwhen it doesn'tneed to be.Ticketsent/bouncedback to ISDwhen it is notan ISD issue.User Doesn'tKnow/Can'tFind DeviceNameRudeCaller/BadAttitudeCarelinkuser with anissue wecan't helpUser isdrivingUser has toleave in themiddle ofresolution.User provideswronginformationwhen askedfor access IDLoud/AnnoyingBackgroundAudioUser isn'tactually infront ofdevice whenthey call.User doesn'tknow what appthey're using /normally use todo somethingRestartingcomputerfixesissueHardwarecall in non-hardwarequeueShould'vebeen anHRcall/ticket.Usercan't/inaccuratelydescribes theirissue and/oromits critical infoUser wants usto put in a ticketinstead ofputting in theirown ticket."Can youjust sendsomeone?"User won'tacceptworkaround/solution as aviable fix.User is using apersonal devicethat iscomplicating/causing theissue.IAM could'velooked thisup/did this,and SailPointcan'tEpic callin non-Epicqueue

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User is using/only has access to a Phone or Tablet
  2. "I'm not good with computers lol."
  3. Issue was caused because someone didn't do their job.
  4. User insists ticket should be elevated when it doesn't need to be.
  5. Ticket sent/bounced back to ISD when it is not an ISD issue.
  6. User Doesn't Know/Can't Find Device Name
  7. Rude Caller/Bad Attitude
  8. Carelink user with an issue we can't help
  9. User is driving
  10. User has to leave in the middle of resolution.
  11. User provides wrong information when asked for access ID
  12. Loud/Annoying Background Audio
  13. User isn't actually in front of device when they call.
  14. User doesn't know what app they're using / normally use to do something
  15. Restarting computer fixes issue
  16. Hardware call in non-hardware queue
  17. Should've been an HR call/ticket.
  18. User can't/inaccurately describes their issue and/or omits critical info
  19. User wants us to put in a ticket instead of putting in their own ticket.
  20. "Can you just send someone?"
  21. User won't accept workaround/ solution as a viable fix.
  22. User is using a personal device that is complicating/ causing the issue.
  23. IAM could've looked this up/did this, and SailPoint can't
  24. Epic call in non-Epic queue