User is using apersonal devicethat iscomplicating/causing theissue.Carelinkuser with anissue wecan't helpUser has toleave in themiddle ofresolution.User isn'tactually infront ofdevice whenthey call.Epic callin non-EpicqueueIssue wascausedbecausesomeone didn'tdo their job.Ticketsent/bouncedback to ISDwhen it is notan ISD issue.Should'vebeen anHRcall/ticket.User doesn'tknow what appthey're using /normally use todo something"Can youjust sendsomeone?"Usercan't/inaccuratelydescribes theirissue and/oromits critical infoUser Doesn'tKnow/Can'tFind DeviceName"I'm notgood withcomputerslol."User isdrivingLoud/AnnoyingBackgroundAudioUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User wants usto put in a ticketinstead ofputting in theirown ticket.IAM could'velooked thisup/did this,and SailPointcan'tUser won'tacceptworkaround/solution as aviable fix.RestartingcomputerfixesissueUser provideswronginformationwhen askedfor access IDHardwarecall in non-hardwarequeueUser isusing/onlyhas accessto a Phoneor TabletRudeCaller/BadAttitudeUser is using apersonal devicethat iscomplicating/causing theissue.Carelinkuser with anissue wecan't helpUser has toleave in themiddle ofresolution.User isn'tactually infront ofdevice whenthey call.Epic callin non-EpicqueueIssue wascausedbecausesomeone didn'tdo their job.Ticketsent/bouncedback to ISDwhen it is notan ISD issue.Should'vebeen anHRcall/ticket.User doesn'tknow what appthey're using /normally use todo something"Can youjust sendsomeone?"Usercan't/inaccuratelydescribes theirissue and/oromits critical infoUser Doesn'tKnow/Can'tFind DeviceName"I'm notgood withcomputerslol."User isdrivingLoud/AnnoyingBackgroundAudioUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User wants usto put in a ticketinstead ofputting in theirown ticket.IAM could'velooked thisup/did this,and SailPointcan'tUser won'tacceptworkaround/solution as aviable fix.RestartingcomputerfixesissueUser provideswronginformationwhen askedfor access IDHardwarecall in non-hardwarequeueUser isusing/onlyhas accessto a Phoneor TabletRudeCaller/BadAttitude

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User is using a personal device that is complicating/ causing the issue.
  2. Carelink user with an issue we can't help
  3. User has to leave in the middle of resolution.
  4. User isn't actually in front of device when they call.
  5. Epic call in non-Epic queue
  6. Issue was caused because someone didn't do their job.
  7. Ticket sent/bounced back to ISD when it is not an ISD issue.
  8. Should've been an HR call/ticket.
  9. User doesn't know what app they're using / normally use to do something
  10. "Can you just send someone?"
  11. User can't/inaccurately describes their issue and/or omits critical info
  12. User Doesn't Know/Can't Find Device Name
  13. "I'm not good with computers lol."
  14. User is driving
  15. Loud/Annoying Background Audio
  16. User insists ticket should be elevated when it doesn't need to be.
  17. User wants us to put in a ticket instead of putting in their own ticket.
  18. IAM could've looked this up/did this, and SailPoint can't
  19. User won't accept workaround/ solution as a viable fix.
  20. Restarting computer fixes issue
  21. User provides wrong information when asked for access ID
  22. Hardware call in non-hardware queue
  23. User is using/only has access to a Phone or Tablet
  24. Rude Caller/Bad Attitude