(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Should've been an HR call/ticket.
Hardware call in non-hardware queue
User is driving
"Can you just send someone?"
User wants us to put in a ticket instead of putting in their own ticket.
Ticket sent/bounced back to ISD when it is not an ISD issue.
Issue was caused because someone didn't do their job.
Epic call in non-Epic queue
User has to leave in the middle of resolution.
User doesn't know what app they're using / normally use to do something
Restarting computer fixes issue
User can't/inaccurately describes their issue and/or omits critical info
IAM could've looked this up/did this, and SailPoint can't
Carelink user with an issue we can't help
User is using/only has access to a Phone or Tablet
User Doesn't Know/Can't Find Device Name
User insists ticket should be elevated when it doesn't need to be.
User provides wrong information when asked for access ID
Loud/Annoying Background Audio
"I'm not good with computers lol."
User is using a personal device that is complicating/ causing the issue.
User isn't actually in front of device when they call.
User won't accept workaround/ solution as a viable fix.
