User has toleave in themiddle ofresolution."I'm notgood withcomputerslol."User is using apersonal devicethat iscomplicating/causing theissue.User wants usto put in a ticketinstead ofputting in theirown ticket.User Doesn'tKnow/Can'tFind DeviceName"Can youjust sendsomeone?"Usercan't/inaccuratelydescribes theirissue and/oromits critical infoEpic callin non-EpicqueueRudeCaller/BadAttitudeRestartingcomputerfixesissueUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User provideswronginformationwhen askedfor access IDUser isdrivingUser isn'tactually infront ofdevice whenthey call.Ticketsent/bouncedback to ISDwhen it is notan ISD issue.Hardwarecall in non-hardwarequeueUser doesn'tknow what appthey're using /normally use todo somethingCarelinkuser with anissue wecan't helpLoud/AnnoyingBackgroundAudioUser isusing/onlyhas accessto a Phoneor TabletIAM could'velooked thisup/did this,and SailPointcan'tIssue wascausedbecausesomeone didn'tdo their job.User won'tacceptworkaround/solution as aviable fix.Should'vebeen anHRcall/ticket.User has toleave in themiddle ofresolution."I'm notgood withcomputerslol."User is using apersonal devicethat iscomplicating/causing theissue.User wants usto put in a ticketinstead ofputting in theirown ticket.User Doesn'tKnow/Can'tFind DeviceName"Can youjust sendsomeone?"Usercan't/inaccuratelydescribes theirissue and/oromits critical infoEpic callin non-EpicqueueRudeCaller/BadAttitudeRestartingcomputerfixesissueUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User provideswronginformationwhen askedfor access IDUser isdrivingUser isn'tactually infront ofdevice whenthey call.Ticketsent/bouncedback to ISDwhen it is notan ISD issue.Hardwarecall in non-hardwarequeueUser doesn'tknow what appthey're using /normally use todo somethingCarelinkuser with anissue wecan't helpLoud/AnnoyingBackgroundAudioUser isusing/onlyhas accessto a Phoneor TabletIAM could'velooked thisup/did this,and SailPointcan'tIssue wascausedbecausesomeone didn'tdo their job.User won'tacceptworkaround/solution as aviable fix.Should'vebeen anHRcall/ticket.

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User has to leave in the middle of resolution.
  2. "I'm not good with computers lol."
  3. User is using a personal device that is complicating/ causing the issue.
  4. User wants us to put in a ticket instead of putting in their own ticket.
  5. User Doesn't Know/Can't Find Device Name
  6. "Can you just send someone?"
  7. User can't/inaccurately describes their issue and/or omits critical info
  8. Epic call in non-Epic queue
  9. Rude Caller/Bad Attitude
  10. Restarting computer fixes issue
  11. User insists ticket should be elevated when it doesn't need to be.
  12. User provides wrong information when asked for access ID
  13. User is driving
  14. User isn't actually in front of device when they call.
  15. Ticket sent/bounced back to ISD when it is not an ISD issue.
  16. Hardware call in non-hardware queue
  17. User doesn't know what app they're using / normally use to do something
  18. Carelink user with an issue we can't help
  19. Loud/Annoying Background Audio
  20. User is using/only has access to a Phone or Tablet
  21. IAM could've looked this up/did this, and SailPoint can't
  22. Issue was caused because someone didn't do their job.
  23. User won't accept workaround/ solution as a viable fix.
  24. Should've been an HR call/ticket.