User has toleave in themiddle ofresolution.Issue wascausedbecausesomeone didn'tdo their job.User Doesn'tKnow/Can'tFind DeviceNameRudeCaller/BadAttitudeUser isusing/onlyhas accessto a Phoneor TabletUser wants usto put in a ticketinstead ofputting in theirown ticket.Loud/AnnoyingBackgroundAudioUser won'tacceptworkaround/solution as aviable fix.User doesn'tknow what appthey're using /normally use todo somethingShould'vebeen anHRcall/ticket.User insiststicket shouldbe elevatedwhen it doesn'tneed to be."I'm notgood withcomputerslol."User isdrivingEpic callin non-EpicqueueTicketsent/bouncedback to ISDwhen it is notan ISD issue.Hardwarecall in non-hardwarequeue"Can youjust sendsomeone?"IAM could'velooked thisup/did this,and SailPointcan'tUser is using apersonal devicethat iscomplicating/causing theissue.User isn'tactually infront ofdevice whenthey call.User provideswronginformationwhen askedfor access IDRestartingcomputerfixesissueUsercan't/inaccuratelydescribes theirissue and/oromits critical infoCarelinkuser with anissue wecan't helpUser has toleave in themiddle ofresolution.Issue wascausedbecausesomeone didn'tdo their job.User Doesn'tKnow/Can'tFind DeviceNameRudeCaller/BadAttitudeUser isusing/onlyhas accessto a Phoneor TabletUser wants usto put in a ticketinstead ofputting in theirown ticket.Loud/AnnoyingBackgroundAudioUser won'tacceptworkaround/solution as aviable fix.User doesn'tknow what appthey're using /normally use todo somethingShould'vebeen anHRcall/ticket.User insiststicket shouldbe elevatedwhen it doesn'tneed to be."I'm notgood withcomputerslol."User isdrivingEpic callin non-EpicqueueTicketsent/bouncedback to ISDwhen it is notan ISD issue.Hardwarecall in non-hardwarequeue"Can youjust sendsomeone?"IAM could'velooked thisup/did this,and SailPointcan'tUser is using apersonal devicethat iscomplicating/causing theissue.User isn'tactually infront ofdevice whenthey call.User provideswronginformationwhen askedfor access IDRestartingcomputerfixesissueUsercan't/inaccuratelydescribes theirissue and/oromits critical infoCarelinkuser with anissue wecan't help

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User has to leave in the middle of resolution.
  2. Issue was caused because someone didn't do their job.
  3. User Doesn't Know/Can't Find Device Name
  4. Rude Caller/Bad Attitude
  5. User is using/only has access to a Phone or Tablet
  6. User wants us to put in a ticket instead of putting in their own ticket.
  7. Loud/Annoying Background Audio
  8. User won't accept workaround/ solution as a viable fix.
  9. User doesn't know what app they're using / normally use to do something
  10. Should've been an HR call/ticket.
  11. User insists ticket should be elevated when it doesn't need to be.
  12. "I'm not good with computers lol."
  13. User is driving
  14. Epic call in non-Epic queue
  15. Ticket sent/bounced back to ISD when it is not an ISD issue.
  16. Hardware call in non-hardware queue
  17. "Can you just send someone?"
  18. IAM could've looked this up/did this, and SailPoint can't
  19. User is using a personal device that is complicating/ causing the issue.
  20. User isn't actually in front of device when they call.
  21. User provides wrong information when asked for access ID
  22. Restarting computer fixes issue
  23. User can't/inaccurately describes their issue and/or omits critical info
  24. Carelink user with an issue we can't help