Usercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isdrivingIssue wascausedbecausesomeone didn'tdo their job.Hardwarecall in non-hardwarequeueUser is using apersonal devicethat iscomplicating/causing theissue."Can youjust sendsomeone?"Loud/AnnoyingBackgroundAudioEpic callin non-EpicqueueTicketsent/bouncedback to ISDwhen it is notan ISD issue."I'm notgood withcomputerslol."User has toleave in themiddle ofresolution.User won'tacceptworkaround/solution as aviable fix.RestartingcomputerfixesissueUser wants usto put in a ticketinstead ofputting in theirown ticket.User isusing/onlyhas accessto a Phoneor TabletUser isn'tactually infront ofdevice whenthey call.Should'vebeen anHRcall/ticket.User Doesn'tKnow/Can'tFind DeviceNameUser provideswronginformationwhen askedfor access IDUser doesn'tknow what appthey're using /normally use todo somethingUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.RudeCaller/BadAttitudeCarelinkuser with anissue wecan't helpIAM could'velooked thisup/did this,and SailPointcan'tUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isdrivingIssue wascausedbecausesomeone didn'tdo their job.Hardwarecall in non-hardwarequeueUser is using apersonal devicethat iscomplicating/causing theissue."Can youjust sendsomeone?"Loud/AnnoyingBackgroundAudioEpic callin non-EpicqueueTicketsent/bouncedback to ISDwhen it is notan ISD issue."I'm notgood withcomputerslol."User has toleave in themiddle ofresolution.User won'tacceptworkaround/solution as aviable fix.RestartingcomputerfixesissueUser wants usto put in a ticketinstead ofputting in theirown ticket.User isusing/onlyhas accessto a Phoneor TabletUser isn'tactually infront ofdevice whenthey call.Should'vebeen anHRcall/ticket.User Doesn'tKnow/Can'tFind DeviceNameUser provideswronginformationwhen askedfor access IDUser doesn'tknow what appthey're using /normally use todo somethingUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.RudeCaller/BadAttitudeCarelinkuser with anissue wecan't helpIAM could'velooked thisup/did this,and SailPointcan't

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User can't/inaccurately describes their issue and/or omits critical info
  2. User is driving
  3. Issue was caused because someone didn't do their job.
  4. Hardware call in non-hardware queue
  5. User is using a personal device that is complicating/ causing the issue.
  6. "Can you just send someone?"
  7. Loud/Annoying Background Audio
  8. Epic call in non-Epic queue
  9. Ticket sent/bounced back to ISD when it is not an ISD issue.
  10. "I'm not good with computers lol."
  11. User has to leave in the middle of resolution.
  12. User won't accept workaround/ solution as a viable fix.
  13. Restarting computer fixes issue
  14. User wants us to put in a ticket instead of putting in their own ticket.
  15. User is using/only has access to a Phone or Tablet
  16. User isn't actually in front of device when they call.
  17. Should've been an HR call/ticket.
  18. User Doesn't Know/Can't Find Device Name
  19. User provides wrong information when asked for access ID
  20. User doesn't know what app they're using / normally use to do something
  21. User insists ticket should be elevated when it doesn't need to be.
  22. Rude Caller/Bad Attitude
  23. Carelink user with an issue we can't help
  24. IAM could've looked this up/did this, and SailPoint can't