User provideswronginformationwhen askedfor access IDIssue wascausedbecausesomeone didn'tdo their job.User isdrivingHardwarecall in non-hardwarequeueUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User Doesn'tKnow/Can'tFind DeviceNameRestartingcomputerfixesissueUser wants usto put in a ticketinstead ofputting in theirown ticket."Can youjust sendsomeone?"User isn'tactually infront ofdevice whenthey call.Should'vebeen anHRcall/ticket.Carelinkuser with anissue wecan't helpIAM could'velooked thisup/did this,and SailPointcan'tEpic callin non-EpicqueueUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser has toleave in themiddle ofresolution."I'm notgood withcomputerslol."RudeCaller/BadAttitudeTicketsent/bouncedback to ISDwhen it is notan ISD issue.User isusing/onlyhas accessto a Phoneor TabletUser is using apersonal devicethat iscomplicating/causing theissue.User won'tacceptworkaround/solution as aviable fix.User doesn'tknow what appthey're using /normally use todo somethingLoud/AnnoyingBackgroundAudioUser provideswronginformationwhen askedfor access IDIssue wascausedbecausesomeone didn'tdo their job.User isdrivingHardwarecall in non-hardwarequeueUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User Doesn'tKnow/Can'tFind DeviceNameRestartingcomputerfixesissueUser wants usto put in a ticketinstead ofputting in theirown ticket."Can youjust sendsomeone?"User isn'tactually infront ofdevice whenthey call.Should'vebeen anHRcall/ticket.Carelinkuser with anissue wecan't helpIAM could'velooked thisup/did this,and SailPointcan'tEpic callin non-EpicqueueUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser has toleave in themiddle ofresolution."I'm notgood withcomputerslol."RudeCaller/BadAttitudeTicketsent/bouncedback to ISDwhen it is notan ISD issue.User isusing/onlyhas accessto a Phoneor TabletUser is using apersonal devicethat iscomplicating/causing theissue.User won'tacceptworkaround/solution as aviable fix.User doesn'tknow what appthey're using /normally use todo somethingLoud/AnnoyingBackgroundAudio

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User provides wrong information when asked for access ID
  2. Issue was caused because someone didn't do their job.
  3. User is driving
  4. Hardware call in non-hardware queue
  5. User insists ticket should be elevated when it doesn't need to be.
  6. User Doesn't Know/Can't Find Device Name
  7. Restarting computer fixes issue
  8. User wants us to put in a ticket instead of putting in their own ticket.
  9. "Can you just send someone?"
  10. User isn't actually in front of device when they call.
  11. Should've been an HR call/ticket.
  12. Carelink user with an issue we can't help
  13. IAM could've looked this up/did this, and SailPoint can't
  14. Epic call in non-Epic queue
  15. User can't/inaccurately describes their issue and/or omits critical info
  16. User has to leave in the middle of resolution.
  17. "I'm not good with computers lol."
  18. Rude Caller/Bad Attitude
  19. Ticket sent/bounced back to ISD when it is not an ISD issue.
  20. User is using/only has access to a Phone or Tablet
  21. User is using a personal device that is complicating/ causing the issue.
  22. User won't accept workaround/ solution as a viable fix.
  23. User doesn't know what app they're using / normally use to do something
  24. Loud/Annoying Background Audio