User isdrivingUser has toleave in themiddle ofresolution.User provideswronginformationwhen askedfor access IDUser doesn'tknow what appthey're using /normally use todo somethingUser won'tacceptworkaround/solution as aviable fix.User insiststicket shouldbe elevatedwhen it doesn'tneed to be.User Doesn'tKnow/Can'tFind DeviceName"Can youjust sendsomeone?"Should'vebeen anHRcall/ticket.IAM could'velooked thisup/did this,and SailPointcan'tUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser is using apersonal devicethat iscomplicating/causing theissue.User isusing/onlyhas accessto a Phoneor TabletRudeCaller/BadAttitudeIssue wascausedbecausesomeone didn'tdo their job.Hardwarecall in non-hardwarequeueRestartingcomputerfixesissueUser isn'tactually infront ofdevice whenthey call.Epic callin non-EpicqueueCarelinkuser with anissue wecan't helpLoud/AnnoyingBackgroundAudioTicketsent/bouncedback to ISDwhen it is notan ISD issue."I'm notgood withcomputerslol."User wants usto put in a ticketinstead ofputting in theirown ticket.User isdrivingUser has toleave in themiddle ofresolution.User provideswronginformationwhen askedfor access IDUser doesn'tknow what appthey're using /normally use todo somethingUser won'tacceptworkaround/solution as aviable fix.User insiststicket shouldbe elevatedwhen it doesn'tneed to be.User Doesn'tKnow/Can'tFind DeviceName"Can youjust sendsomeone?"Should'vebeen anHRcall/ticket.IAM could'velooked thisup/did this,and SailPointcan'tUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser is using apersonal devicethat iscomplicating/causing theissue.User isusing/onlyhas accessto a Phoneor TabletRudeCaller/BadAttitudeIssue wascausedbecausesomeone didn'tdo their job.Hardwarecall in non-hardwarequeueRestartingcomputerfixesissueUser isn'tactually infront ofdevice whenthey call.Epic callin non-EpicqueueCarelinkuser with anissue wecan't helpLoud/AnnoyingBackgroundAudioTicketsent/bouncedback to ISDwhen it is notan ISD issue."I'm notgood withcomputerslol."User wants usto put in a ticketinstead ofputting in theirown ticket.

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User is driving
  2. User has to leave in the middle of resolution.
  3. User provides wrong information when asked for access ID
  4. User doesn't know what app they're using / normally use to do something
  5. User won't accept workaround/ solution as a viable fix.
  6. User insists ticket should be elevated when it doesn't need to be.
  7. User Doesn't Know/Can't Find Device Name
  8. "Can you just send someone?"
  9. Should've been an HR call/ticket.
  10. IAM could've looked this up/did this, and SailPoint can't
  11. User can't/inaccurately describes their issue and/or omits critical info
  12. User is using a personal device that is complicating/ causing the issue.
  13. User is using/only has access to a Phone or Tablet
  14. Rude Caller/Bad Attitude
  15. Issue was caused because someone didn't do their job.
  16. Hardware call in non-hardware queue
  17. Restarting computer fixes issue
  18. User isn't actually in front of device when they call.
  19. Epic call in non-Epic queue
  20. Carelink user with an issue we can't help
  21. Loud/Annoying Background Audio
  22. Ticket sent/bounced back to ISD when it is not an ISD issue.
  23. "I'm not good with computers lol."
  24. User wants us to put in a ticket instead of putting in their own ticket.