Ticketsent/bouncedback to ISDwhen it is notan ISD issue.Loud/AnnoyingBackgroundAudioUser doesn'tknow what appthey're using /normally use todo somethingEpic callin non-EpicqueueRudeCaller/BadAttitudeUsercan't/inaccuratelydescribes theirissue and/oromits critical info"Can youjust sendsomeone?"User isdrivingIAM could'velooked thisup/did this,and SailPointcan'tUser isusing/onlyhas accessto a Phoneor TabletUser is using apersonal devicethat iscomplicating/causing theissue.User has toleave in themiddle ofresolution.User wants usto put in a ticketinstead ofputting in theirown ticket.User won'tacceptworkaround/solution as aviable fix.RestartingcomputerfixesissueHardwarecall in non-hardwarequeueUser Doesn'tKnow/Can'tFind DeviceNameUser isn'tactually infront ofdevice whenthey call.Issue wascausedbecausesomeone didn'tdo their job.User insiststicket shouldbe elevatedwhen it doesn'tneed to be."I'm notgood withcomputerslol."Carelinkuser with anissue wecan't helpShould'vebeen anHRcall/ticket.User provideswronginformationwhen askedfor access IDTicketsent/bouncedback to ISDwhen it is notan ISD issue.Loud/AnnoyingBackgroundAudioUser doesn'tknow what appthey're using /normally use todo somethingEpic callin non-EpicqueueRudeCaller/BadAttitudeUsercan't/inaccuratelydescribes theirissue and/oromits critical info"Can youjust sendsomeone?"User isdrivingIAM could'velooked thisup/did this,and SailPointcan'tUser isusing/onlyhas accessto a Phoneor TabletUser is using apersonal devicethat iscomplicating/causing theissue.User has toleave in themiddle ofresolution.User wants usto put in a ticketinstead ofputting in theirown ticket.User won'tacceptworkaround/solution as aviable fix.RestartingcomputerfixesissueHardwarecall in non-hardwarequeueUser Doesn'tKnow/Can'tFind DeviceNameUser isn'tactually infront ofdevice whenthey call.Issue wascausedbecausesomeone didn'tdo their job.User insiststicket shouldbe elevatedwhen it doesn'tneed to be."I'm notgood withcomputerslol."Carelinkuser with anissue wecan't helpShould'vebeen anHRcall/ticket.User provideswronginformationwhen askedfor access ID

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ticket sent/bounced back to ISD when it is not an ISD issue.
  2. Loud/Annoying Background Audio
  3. User doesn't know what app they're using / normally use to do something
  4. Epic call in non-Epic queue
  5. Rude Caller/Bad Attitude
  6. User can't/inaccurately describes their issue and/or omits critical info
  7. "Can you just send someone?"
  8. User is driving
  9. IAM could've looked this up/did this, and SailPoint can't
  10. User is using/only has access to a Phone or Tablet
  11. User is using a personal device that is complicating/ causing the issue.
  12. User has to leave in the middle of resolution.
  13. User wants us to put in a ticket instead of putting in their own ticket.
  14. User won't accept workaround/ solution as a viable fix.
  15. Restarting computer fixes issue
  16. Hardware call in non-hardware queue
  17. User Doesn't Know/Can't Find Device Name
  18. User isn't actually in front of device when they call.
  19. Issue was caused because someone didn't do their job.
  20. User insists ticket should be elevated when it doesn't need to be.
  21. "I'm not good with computers lol."
  22. Carelink user with an issue we can't help
  23. Should've been an HR call/ticket.
  24. User provides wrong information when asked for access ID