"Can youjust sendsomeone?"Should'vebeen anHRcall/ticket.Hardwarecall in non-hardwarequeueUser insiststicket shouldbe elevatedwhen it doesn'tneed to be."I'm notgood withcomputerslol."Ticketsent/bouncedback to ISDwhen it is notan ISD issue.Usercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isn'tactually infront ofdevice whenthey call.RudeCaller/BadAttitudeUser wants usto put in a ticketinstead ofputting in theirown ticket.IAM could'velooked thisup/did this,and SailPointcan'tUser has toleave in themiddle ofresolution.RestartingcomputerfixesissueUser Doesn'tKnow/Can'tFind DeviceNameUser won'tacceptworkaround/solution as aviable fix.Issue wascausedbecausesomeone didn'tdo their job.Loud/AnnoyingBackgroundAudioUser isdrivingUser doesn'tknow what appthey're using /normally use todo somethingCarelinkuser with anissue wecan't helpUser provideswronginformationwhen askedfor access IDUser is using apersonal devicethat iscomplicating/causing theissue.User isusing/onlyhas accessto a Phoneor TabletEpic callin non-Epicqueue"Can youjust sendsomeone?"Should'vebeen anHRcall/ticket.Hardwarecall in non-hardwarequeueUser insiststicket shouldbe elevatedwhen it doesn'tneed to be."I'm notgood withcomputerslol."Ticketsent/bouncedback to ISDwhen it is notan ISD issue.Usercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isn'tactually infront ofdevice whenthey call.RudeCaller/BadAttitudeUser wants usto put in a ticketinstead ofputting in theirown ticket.IAM could'velooked thisup/did this,and SailPointcan'tUser has toleave in themiddle ofresolution.RestartingcomputerfixesissueUser Doesn'tKnow/Can'tFind DeviceNameUser won'tacceptworkaround/solution as aviable fix.Issue wascausedbecausesomeone didn'tdo their job.Loud/AnnoyingBackgroundAudioUser isdrivingUser doesn'tknow what appthey're using /normally use todo somethingCarelinkuser with anissue wecan't helpUser provideswronginformationwhen askedfor access IDUser is using apersonal devicethat iscomplicating/causing theissue.User isusing/onlyhas accessto a Phoneor TabletEpic callin non-Epicqueue

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can you just send someone?"
  2. Should've been an HR call/ticket.
  3. Hardware call in non-hardware queue
  4. User insists ticket should be elevated when it doesn't need to be.
  5. "I'm not good with computers lol."
  6. Ticket sent/bounced back to ISD when it is not an ISD issue.
  7. User can't/inaccurately describes their issue and/or omits critical info
  8. User isn't actually in front of device when they call.
  9. Rude Caller/Bad Attitude
  10. User wants us to put in a ticket instead of putting in their own ticket.
  11. IAM could've looked this up/did this, and SailPoint can't
  12. User has to leave in the middle of resolution.
  13. Restarting computer fixes issue
  14. User Doesn't Know/Can't Find Device Name
  15. User won't accept workaround/ solution as a viable fix.
  16. Issue was caused because someone didn't do their job.
  17. Loud/Annoying Background Audio
  18. User is driving
  19. User doesn't know what app they're using / normally use to do something
  20. Carelink user with an issue we can't help
  21. User provides wrong information when asked for access ID
  22. User is using a personal device that is complicating/ causing the issue.
  23. User is using/only has access to a Phone or Tablet
  24. Epic call in non-Epic queue