(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User provides wrong information when asked for access ID
Issue was caused because someone didn't do their job.
User is driving
Hardware call in non-hardware queue
User insists ticket should be elevated when it doesn't need to be.
User Doesn't Know/Can't Find Device Name
Restarting computer fixes issue
User wants us to put in a ticket instead of putting in their own ticket.
"Can you just send someone?"
User isn't actually in front of device when they call.
Should've been an HR call/ticket.
Carelink user with an issue we can't help
IAM could've looked this up/did this, and SailPoint can't
Epic call in non-Epic queue
User can't/inaccurately describes their issue and/or omits critical info
User has to leave in the middle of resolution.
"I'm not good with computers lol."
Rude Caller/Bad Attitude
Ticket sent/bounced back to ISD when it is not an ISD issue.
User is using/only has access to a Phone or Tablet
User is using a personal device that is complicating/ causing the issue.
User won't accept workaround/ solution as a viable fix.
User doesn't know what app they're using / normally use to do something