Usercan't/inaccuratelydescribes theirissue and/oromits critical infoShould'vebeen anHRcall/ticket.User isdrivingLoud/AnnoyingBackgroundAudioCarelinkuser with anissue wecan't helpUser has toleave in themiddle ofresolution."I'm notgood withcomputerslol."Ticketsent/bouncedback to ISDwhen it is notan ISD issue.Epic callin non-EpicqueueUser Doesn'tKnow/Can'tFind DeviceName"Can youjust sendsomeone?"User won'tacceptworkaround/solution as aviable fix.RudeCaller/BadAttitudeUser wants usto put in a ticketinstead ofputting in theirown ticket.User isusing/onlyhas accessto a Phoneor TabletUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.IAM could'velooked thisup/did this,and SailPointcan'tUser isn'tactually infront ofdevice whenthey call.User is using apersonal devicethat iscomplicating/causing theissue.Issue wascausedbecausesomeone didn'tdo their job.RestartingcomputerfixesissueHardwarecall in non-hardwarequeueUser doesn'tknow what appthey're using /normally use todo somethingUser provideswronginformationwhen askedfor access IDUsercan't/inaccuratelydescribes theirissue and/oromits critical infoShould'vebeen anHRcall/ticket.User isdrivingLoud/AnnoyingBackgroundAudioCarelinkuser with anissue wecan't helpUser has toleave in themiddle ofresolution."I'm notgood withcomputerslol."Ticketsent/bouncedback to ISDwhen it is notan ISD issue.Epic callin non-EpicqueueUser Doesn'tKnow/Can'tFind DeviceName"Can youjust sendsomeone?"User won'tacceptworkaround/solution as aviable fix.RudeCaller/BadAttitudeUser wants usto put in a ticketinstead ofputting in theirown ticket.User isusing/onlyhas accessto a Phoneor TabletUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.IAM could'velooked thisup/did this,and SailPointcan'tUser isn'tactually infront ofdevice whenthey call.User is using apersonal devicethat iscomplicating/causing theissue.Issue wascausedbecausesomeone didn'tdo their job.RestartingcomputerfixesissueHardwarecall in non-hardwarequeueUser doesn'tknow what appthey're using /normally use todo somethingUser provideswronginformationwhen askedfor access ID

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User can't/inaccurately describes their issue and/or omits critical info
  2. Should've been an HR call/ticket.
  3. User is driving
  4. Loud/Annoying Background Audio
  5. Carelink user with an issue we can't help
  6. User has to leave in the middle of resolution.
  7. "I'm not good with computers lol."
  8. Ticket sent/bounced back to ISD when it is not an ISD issue.
  9. Epic call in non-Epic queue
  10. User Doesn't Know/Can't Find Device Name
  11. "Can you just send someone?"
  12. User won't accept workaround/ solution as a viable fix.
  13. Rude Caller/Bad Attitude
  14. User wants us to put in a ticket instead of putting in their own ticket.
  15. User is using/only has access to a Phone or Tablet
  16. User insists ticket should be elevated when it doesn't need to be.
  17. IAM could've looked this up/did this, and SailPoint can't
  18. User isn't actually in front of device when they call.
  19. User is using a personal device that is complicating/ causing the issue.
  20. Issue was caused because someone didn't do their job.
  21. Restarting computer fixes issue
  22. Hardware call in non-hardware queue
  23. User doesn't know what app they're using / normally use to do something
  24. User provides wrong information when asked for access ID