"Can youjust sendsomeone?"User won'tacceptworkaround/solution as aviable fix.Epic callin non-EpicqueueRestartingcomputerfixesissueUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isusing/onlyhas accessto a Phoneor TabletUser isn'tactually infront ofdevice whenthey call.Loud/AnnoyingBackgroundAudioIssue wascausedbecausesomeone didn'tdo their job.RudeCaller/BadAttitudeUser isdrivingCarelinkuser with anissue wecan't helpUser doesn'tknow what appthey're using /normally use todo somethingTicketsent/bouncedback to ISDwhen it is notan ISD issue.Should'vebeen anHRcall/ticket."I'm notgood withcomputerslol."User Doesn'tKnow/Can'tFind DeviceNameUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User has toleave in themiddle ofresolution.Hardwarecall in non-hardwarequeueUser provideswronginformationwhen askedfor access IDIAM could'velooked thisup/did this,and SailPointcan'tUser wants usto put in a ticketinstead ofputting in theirown ticket.User is using apersonal devicethat iscomplicating/causing theissue."Can youjust sendsomeone?"User won'tacceptworkaround/solution as aviable fix.Epic callin non-EpicqueueRestartingcomputerfixesissueUsercan't/inaccuratelydescribes theirissue and/oromits critical infoUser isusing/onlyhas accessto a Phoneor TabletUser isn'tactually infront ofdevice whenthey call.Loud/AnnoyingBackgroundAudioIssue wascausedbecausesomeone didn'tdo their job.RudeCaller/BadAttitudeUser isdrivingCarelinkuser with anissue wecan't helpUser doesn'tknow what appthey're using /normally use todo somethingTicketsent/bouncedback to ISDwhen it is notan ISD issue.Should'vebeen anHRcall/ticket."I'm notgood withcomputerslol."User Doesn'tKnow/Can'tFind DeviceNameUser insiststicket shouldbe elevatedwhen it doesn'tneed to be.User has toleave in themiddle ofresolution.Hardwarecall in non-hardwarequeueUser provideswronginformationwhen askedfor access IDIAM could'velooked thisup/did this,and SailPointcan'tUser wants usto put in a ticketinstead ofputting in theirown ticket.User is using apersonal devicethat iscomplicating/causing theissue.

UNC ISD Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can you just send someone?"
  2. User won't accept workaround/ solution as a viable fix.
  3. Epic call in non-Epic queue
  4. Restarting computer fixes issue
  5. User can't/inaccurately describes their issue and/or omits critical info
  6. User is using/only has access to a Phone or Tablet
  7. User isn't actually in front of device when they call.
  8. Loud/Annoying Background Audio
  9. Issue was caused because someone didn't do their job.
  10. Rude Caller/Bad Attitude
  11. User is driving
  12. Carelink user with an issue we can't help
  13. User doesn't know what app they're using / normally use to do something
  14. Ticket sent/bounced back to ISD when it is not an ISD issue.
  15. Should've been an HR call/ticket.
  16. "I'm not good with computers lol."
  17. User Doesn't Know/Can't Find Device Name
  18. User insists ticket should be elevated when it doesn't need to be.
  19. User has to leave in the middle of resolution.
  20. Hardware call in non-hardware queue
  21. User provides wrong information when asked for access ID
  22. IAM could've looked this up/did this, and SailPoint can't
  23. User wants us to put in a ticket instead of putting in their own ticket.
  24. User is using a personal device that is complicating/ causing the issue.