(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User is using/only has access to a Phone or Tablet
User isn't actually in front of device when they call.
"Can you just send someone?"
Loud/Annoying Background Audio
"I'm not good with computers lol."
User is using a personal device that is complicating/ causing the issue.
User wants us to put in a ticket instead of putting in their own ticket.
Rude Caller/Bad Attitude
User provides wrong information when asked for access ID
Hardware call in non-hardware queue
User is driving
User can't/inaccurately describes their issue and/or omits critical info
User Doesn't Know/Can't Find Device Name
User has to leave in the middle of resolution.
User won't accept workaround/ solution as a viable fix.
IAM could've looked this up/did this, and SailPoint can't
User insists ticket should be elevated when it doesn't need to be.
Carelink user with an issue we can't help
Restarting computer fixes issue
Issue was caused because someone didn't do their job.
Ticket sent/bounced back to ISD when it is not an ISD issue.
Should've been an HR call/ticket.
User doesn't know what app they're using / normally use to do something
