(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User can't/inaccurately describes their issue and/or omits critical info
Restarting computer fixes issue
User Doesn't Know/Can't Find Device Name
Hardware call in non-hardware queue
Should've been an HR call/ticket.
User won't accept workaround/ solution as a viable fix.
User provides wrong information when asked for access ID
User is using/only has access to a Phone or Tablet
Loud/Annoying Background Audio
Epic call in non-Epic queue
"Can you just send someone?"
Issue was caused because someone didn't do their job.
User is using a personal device that is complicating/ causing the issue.
"I'm not good with computers lol."
User isn't actually in front of device when they call.
Ticket sent/bounced back to ISD when it is not an ISD issue.
User insists ticket should be elevated when it doesn't need to be.
User doesn't know what app they're using / normally use to do something
User is driving
User wants us to put in a ticket instead of putting in their own ticket.
IAM could've looked this up/did this, and SailPoint can't
