This bingo card has a free space and 24 words: Should've been an HR call/ticket., User Doesn't Know/Can't Find Device Name, User wants us to put in a ticket instead of putting in their own ticket., User is using/only has access to a Phone or Tablet, Hardware call in non-hardware queue, Epic call in non-Epic queue, Issue was caused because someone didn't do their job., User insists ticket should be elevated when it doesn't need to be., "I'm not good with computers lol.", User is driving, User can't/inaccurately describes their issue and/or omits critical info, User is using a personal device that is complicating/ causing the issue., User doesn't know what app they're using / normally use to do something, "Can you just send someone?", IAM could've looked this up/did this, and SailPoint can't, Restarting computer fixes issue, Loud/Annoying Background Audio, User has to leave in the middle of resolution., User isn't actually in front of device when they call., User provides wrong information when asked for access ID, Ticket sent/bounced back to ISD when it is not an ISD issue., Carelink user with an issue we can't help, User won't accept workaround/ solution as a viable fix. and Rude Caller/Bad Attitude.
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