Offered a personalized solution Remembered a returning customer’s name Made a customer smile Maintained patience during a long call Greeted someone warmly today Learned something new about a customer Followed up with a customer Suggested an upsell successfully Explained a complex issue clearly Used active listening techniques Received positive feedback from a customer Free! Showed empathy in a tough situation Solved a problem on first contact Went above and beyond for a customer Turned a negative into a positive Thanked a customer for their patience Assisted a frustrated customer calmly Offered a personalized solution Remembered a returning customer’s name Made a customer smile Maintained patience during a long call Greeted someone warmly today Learned something new about a customer Followed up with a customer Suggested an upsell successfully Explained a complex issue clearly Used active listening techniques Received positive feedback from a customer Free! Showed empathy in a tough situation Solved a problem on first contact Went above and beyond for a customer Turned a negative into a positive Thanked a customer for their patience Assisted a frustrated customer calmly
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Offered a personalized solution
I-Remembered a returning customer’s name
B-Made a customer smile
I-Maintained patience during a long call
B-Greeted someone warmly today
G-Learned something new about a customer
I-Followed up with a customer
G-Suggested an upsell successfully
I-Explained a complex issue clearly
B-Used active listening techniques
N-Received positive feedback from a customer
N-Free!
G-Showed empathy in a tough situation
N-Solved a problem on first contact
B-Went above and beyond for a customer
N-Turned a negative into a positive
I-Thanked a customer for their patience
B-Assisted a frustrated customer calmly