I can'tbelieve youwentthrough thatWe hadthe sameexperienceIapologizeI hear you'reupsetregardinghow your lastcall endedI amsorry tohear thatI can'timagehow youfeelWe aresorry youare goingthrough thatI know it'sfrustratingwhen...sorryaboutthatthat's alot to gothroughwe aregoingthrough thesame thingI see thatyou did notreceive yourID CardI will behappy toassistwith..We arethinkingabout yourfamilyI know youneed yourEB card , it'sreallyimportantYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingOh you weretalking tosomeone else?You just camethrough my lineI knowthefeelingThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisLong hold? sorryMondaysare busyIunderstandthat feelingOh no that isawful , Can youtell me a littlemore about itplease ?You'rehavingsurgery ,that's scaryI can'tbelieve youwentthrough thatWe hadthe sameexperienceIapologizeI hear you'reupsetregardinghow your lastcall endedI amsorry tohear thatI can'timagehow youfeelWe aresorry youare goingthrough thatI know it'sfrustratingwhen...sorryaboutthatthat's alot to gothroughwe aregoingthrough thesame thingI see thatyou did notreceive yourID CardI will behappy toassistwith..We arethinkingabout yourfamilyI know youneed yourEB card , it'sreallyimportantYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingOh you weretalking tosomeone else?You just camethrough my lineI knowthefeelingThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisLong hold? sorryMondaysare busyIunderstandthat feelingOh no that isawful , Can youtell me a littlemore about itplease ?You'rehavingsurgery ,that's scary

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
O
5
O
6
B
7
N
8
B
9
B
10
I
11
O
12
B
13
G
14
G
15
I
16
I
17
N
18
N
19
I
20
O
21
I
22
N
23
G
24
G
  1. B-I can't believe you went through that
  2. G-We had the same experience
  3. O-I apologize
  4. O-I hear you're upset regarding how your last call ended
  5. O-I am sorry to hear that
  6. B-I can't image how you feel
  7. N-We are sorry you are going through that
  8. B-I know it's frustrating when...
  9. B-sorry about that
  10. I-that's a lot to go through
  11. O-we are going through the same thing
  12. B-I see that you did not receive your ID Card
  13. G-I will be happy to assist with..
  14. G-We are thinking about your family
  15. I-I know you need your EB card , it's really important
  16. I-You're upset because your doctors office will hasn't answered the phone
  17. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  18. N-Oh you were talking to someone else? You just came through my line
  19. I-I know the feeling
  20. O-Thank you very much for bringing this to my attention , so that I can help you with this
  21. I-Long hold ? sorry Mondays are busy
  22. N-I understand that feeling
  23. G-Oh no that is awful , Can you tell me a little more about it please ?
  24. G-You're having surgery , that's scary