I amsorry tohear thatIapologizeLong hold? sorryMondaysare busyOh no that isawful , Can youtell me a littlemore about itplease ?I know youneed yourEB card , it'sreallyimportantthat's alot to gothroughI know it'sfrustratingwhen...Oh you weretalking tosomeone else?You just camethrough my lineI see thatyou did notreceive yourID CardI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI will behappy toassistwith..we aregoingthrough thesame thingWe aresorry youare goingthrough thatYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisIunderstandthat feelingI knowthefeelingYou'rehavingsurgery ,that's scaryI can'tbelieve youwentthrough thatsorryaboutthatI hear you'reupsetregardinghow your lastcall endedWe arethinkingabout yourfamilyWe hadthe sameexperienceI can'timagehow youfeelI amsorry tohear thatIapologizeLong hold? sorryMondaysare busyOh no that isawful , Can youtell me a littlemore about itplease ?I know youneed yourEB card , it'sreallyimportantthat's alot to gothroughI know it'sfrustratingwhen...Oh you weretalking tosomeone else?You just camethrough my lineI see thatyou did notreceive yourID CardI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI will behappy toassistwith..we aregoingthrough thesame thingWe aresorry youare goingthrough thatYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisIunderstandthat feelingI knowthefeelingYou'rehavingsurgery ,that's scaryI can'tbelieve youwentthrough thatsorryaboutthatI hear you'reupsetregardinghow your lastcall endedWe arethinkingabout yourfamilyWe hadthe sameexperienceI can'timagehow youfeel

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
G
5
I
6
I
7
B
8
N
9
B
10
N
11
G
12
O
13
N
14
I
15
O
16
N
17
I
18
G
19
B
20
B
21
O
22
G
23
G
24
B
  1. O-I am sorry to hear that
  2. O-I apologize
  3. I-Long hold ? sorry Mondays are busy
  4. G-Oh no that is awful , Can you tell me a little more about it please ?
  5. I-I know you need your EB card , it's really important
  6. I-that's a lot to go through
  7. B-I know it's frustrating when...
  8. N-Oh you were talking to someone else? You just came through my line
  9. B-I see that you did not receive your ID Card
  10. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  11. G-I will be happy to assist with..
  12. O-we are going through the same thing
  13. N-We are sorry you are going through that
  14. I-You're upset because your doctors office will hasn't answered the phone
  15. O-Thank you very much for bringing this to my attention , so that I can help you with this
  16. N-I understand that feeling
  17. I-I know the feeling
  18. G-You're having surgery , that's scary
  19. B-I can't believe you went through that
  20. B-sorry about that
  21. O-I hear you're upset regarding how your last call ended
  22. G-We are thinking about your family
  23. G-We had the same experience
  24. B-I can't image how you feel