You're upsetbecause yourdoctors officewill hasn'tanswered thephoneLong hold? sorryMondaysare busyI see thatyou did notreceive yourID Cardwe aregoingthrough thesame thingThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisI know it'sfrustratingwhen...that's alot to gothroughI can'timagehow youfeelI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingIapologizeIunderstandthat feelingOh no that isawful , Can youtell me a littlemore about itplease ?I can'tbelieve youwentthrough thatI amsorry tohear thatOh you weretalking tosomeone else?You just camethrough my lineYou'rehavingsurgery ,that's scaryI will behappy toassistwith..We arethinkingabout yourfamilyI knowthefeelingWe hadthe sameexperienceI hear you'reupsetregardinghow your lastcall endedI know youneed yourEB card , it'sreallyimportantsorryaboutthatWe aresorry youare goingthrough thatYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneLong hold? sorryMondaysare busyI see thatyou did notreceive yourID Cardwe aregoingthrough thesame thingThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisI know it'sfrustratingwhen...that's alot to gothroughI can'timagehow youfeelI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingIapologizeIunderstandthat feelingOh no that isawful , Can youtell me a littlemore about itplease ?I can'tbelieve youwentthrough thatI amsorry tohear thatOh you weretalking tosomeone else?You just camethrough my lineYou'rehavingsurgery ,that's scaryI will behappy toassistwith..We arethinkingabout yourfamilyI knowthefeelingWe hadthe sameexperienceI hear you'reupsetregardinghow your lastcall endedI know youneed yourEB card , it'sreallyimportantsorryaboutthatWe aresorry youare goingthrough that

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
O
5
O
6
B
7
I
8
B
9
N
10
O
11
N
12
G
13
B
14
O
15
N
16
G
17
G
18
G
19
I
20
G
21
O
22
I
23
B
24
N
  1. I-You're upset because your doctors office will hasn't answered the phone
  2. I-Long hold ? sorry Mondays are busy
  3. B-I see that you did not receive your ID Card
  4. O-we are going through the same thing
  5. O-Thank you very much for bringing this to my attention , so that I can help you with this
  6. B-I know it's frustrating when...
  7. I-that's a lot to go through
  8. B-I can't image how you feel
  9. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  10. O-I apologize
  11. N-I understand that feeling
  12. G-Oh no that is awful , Can you tell me a little more about it please ?
  13. B-I can't believe you went through that
  14. O-I am sorry to hear that
  15. N-Oh you were talking to someone else? You just came through my line
  16. G-You're having surgery , that's scary
  17. G-I will be happy to assist with..
  18. G-We are thinking about your family
  19. I-I know the feeling
  20. G-We had the same experience
  21. O-I hear you're upset regarding how your last call ended
  22. I-I know you need your EB card , it's really important
  23. B-sorry about that
  24. N-We are sorry you are going through that