we aregoingthrough thesame thingI can'tbelieve youwentthrough thatYou're upsetbecause yourdoctors officewill hasn'tanswered thephonethat's alot to gothroughLong hold? sorryMondaysare busyYou'rehavingsurgery ,that's scaryI know youneed yourEB card , it'sreallyimportantI will behappy toassistwith..IapologizeOh no that isawful , Can youtell me a littlemore about itplease ?I knowthefeelingIunderstandthat feelingI hear you'reupsetregardinghow your lastcall endedThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisOh you weretalking tosomeone else?You just camethrough my lineI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI amsorry tohear thatI know it'sfrustratingwhen...sorryaboutthatWe arethinkingabout yourfamilyI see thatyou did notreceive yourID CardWe hadthe sameexperienceWe aresorry youare goingthrough thatI can'timagehow youfeelwe aregoingthrough thesame thingI can'tbelieve youwentthrough thatYou're upsetbecause yourdoctors officewill hasn'tanswered thephonethat's alot to gothroughLong hold? sorryMondaysare busyYou'rehavingsurgery ,that's scaryI know youneed yourEB card , it'sreallyimportantI will behappy toassistwith..IapologizeOh no that isawful , Can youtell me a littlemore about itplease ?I knowthefeelingIunderstandthat feelingI hear you'reupsetregardinghow your lastcall endedThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisOh you weretalking tosomeone else?You just camethrough my lineI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI amsorry tohear thatI know it'sfrustratingwhen...sorryaboutthatWe arethinkingabout yourfamilyI see thatyou did notreceive yourID CardWe hadthe sameexperienceWe aresorry youare goingthrough thatI can'timagehow youfeel

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
I
5
I
6
G
7
I
8
G
9
O
10
G
11
I
12
N
13
O
14
O
15
N
16
N
17
O
18
B
19
B
20
G
21
B
22
G
23
N
24
B
  1. O-we are going through the same thing
  2. B-I can't believe you went through that
  3. I-You're upset because your doctors office will hasn't answered the phone
  4. I-that's a lot to go through
  5. I-Long hold ? sorry Mondays are busy
  6. G-You're having surgery , that's scary
  7. I-I know you need your EB card , it's really important
  8. G-I will be happy to assist with..
  9. O-I apologize
  10. G-Oh no that is awful , Can you tell me a little more about it please ?
  11. I-I know the feeling
  12. N-I understand that feeling
  13. O-I hear you're upset regarding how your last call ended
  14. O-Thank you very much for bringing this to my attention , so that I can help you with this
  15. N-Oh you were talking to someone else? You just came through my line
  16. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  17. O-I am sorry to hear that
  18. B-I know it's frustrating when...
  19. B-sorry about that
  20. G-We are thinking about your family
  21. B-I see that you did not receive your ID Card
  22. G-We had the same experience
  23. N-We are sorry you are going through that
  24. B-I can't image how you feel