Long hold? sorryMondaysare busyI hear you'reupsetregardinghow your lastcall endedI knowthefeelingIapologizeI can'tbelieve youwentthrough thatthat's alot to gothroughI know youneed yourEB card , it'sreallyimportantwe aregoingthrough thesame thingThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisI see thatyou did notreceive yourID CardI amsorry tohear thatsorryaboutthatWe arethinkingabout yourfamilyWe aresorry youare goingthrough thatYou'rehavingsurgery ,that's scaryOh you weretalking tosomeone else?You just camethrough my lineYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneOh no that isawful , Can youtell me a littlemore about itplease ?Iunderstandthat feelingI know it'sfrustratingwhen...I'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI will behappy toassistwith..I can'timagehow youfeelWe hadthe sameexperienceLong hold? sorryMondaysare busyI hear you'reupsetregardinghow your lastcall endedI knowthefeelingIapologizeI can'tbelieve youwentthrough thatthat's alot to gothroughI know youneed yourEB card , it'sreallyimportantwe aregoingthrough thesame thingThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisI see thatyou did notreceive yourID CardI amsorry tohear thatsorryaboutthatWe arethinkingabout yourfamilyWe aresorry youare goingthrough thatYou'rehavingsurgery ,that's scaryOh you weretalking tosomeone else?You just camethrough my lineYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneOh no that isawful , Can youtell me a littlemore about itplease ?Iunderstandthat feelingI know it'sfrustratingwhen...I'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI will behappy toassistwith..I can'timagehow youfeelWe hadthe sameexperience

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
O
5
B
6
I
7
I
8
O
9
O
10
B
11
O
12
B
13
G
14
N
15
G
16
N
17
I
18
G
19
N
20
B
21
N
22
G
23
B
24
G
  1. I-Long hold ? sorry Mondays are busy
  2. O-I hear you're upset regarding how your last call ended
  3. I-I know the feeling
  4. O-I apologize
  5. B-I can't believe you went through that
  6. I-that's a lot to go through
  7. I-I know you need your EB card , it's really important
  8. O-we are going through the same thing
  9. O-Thank you very much for bringing this to my attention , so that I can help you with this
  10. B-I see that you did not receive your ID Card
  11. O-I am sorry to hear that
  12. B-sorry about that
  13. G-We are thinking about your family
  14. N-We are sorry you are going through that
  15. G-You're having surgery , that's scary
  16. N-Oh you were talking to someone else? You just came through my line
  17. I-You're upset because your doctors office will hasn't answered the phone
  18. G-Oh no that is awful , Can you tell me a little more about it please ?
  19. N-I understand that feeling
  20. B-I know it's frustrating when...
  21. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  22. G-I will be happy to assist with..
  23. B-I can't image how you feel
  24. G-We had the same experience