Iunderstandthat feelingThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisWe aresorry youare goingthrough thatI amsorry tohear thatI see thatyou did notreceive yourID CardOh no that isawful , Can youtell me a littlemore about itplease ?I'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingWe arethinkingabout yourfamilyI can'tbelieve youwentthrough thatI hear you'reupsetregardinghow your lastcall endedIapologizewe aregoingthrough thesame thingI can'timagehow youfeelLong hold? sorryMondaysare busyOh you weretalking tosomeone else?You just camethrough my lineWe hadthe sameexperienceI will behappy toassistwith..You're upsetbecause yourdoctors officewill hasn'tanswered thephoneI know youneed yourEB card , it'sreallyimportantI knowthefeelingYou'rehavingsurgery ,that's scarythat's alot to gothroughsorryaboutthatI know it'sfrustratingwhen...Iunderstandthat feelingThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisWe aresorry youare goingthrough thatI amsorry tohear thatI see thatyou did notreceive yourID CardOh no that isawful , Can youtell me a littlemore about itplease ?I'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingWe arethinkingabout yourfamilyI can'tbelieve youwentthrough thatI hear you'reupsetregardinghow your lastcall endedIapologizewe aregoingthrough thesame thingI can'timagehow youfeelLong hold? sorryMondaysare busyOh you weretalking tosomeone else?You just camethrough my lineWe hadthe sameexperienceI will behappy toassistwith..You're upsetbecause yourdoctors officewill hasn'tanswered thephoneI know youneed yourEB card , it'sreallyimportantI knowthefeelingYou'rehavingsurgery ,that's scarythat's alot to gothroughsorryaboutthatI know it'sfrustratingwhen...

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
O
5
B
6
G
7
N
8
G
9
B
10
O
11
O
12
O
13
B
14
I
15
N
16
G
17
G
18
I
19
I
20
I
21
G
22
I
23
B
24
B
  1. N-I understand that feeling
  2. O-Thank you very much for bringing this to my attention , so that I can help you with this
  3. N-We are sorry you are going through that
  4. O-I am sorry to hear that
  5. B-I see that you did not receive your ID Card
  6. G-Oh no that is awful , Can you tell me a little more about it please ?
  7. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  8. G-We are thinking about your family
  9. B-I can't believe you went through that
  10. O-I hear you're upset regarding how your last call ended
  11. O-I apologize
  12. O-we are going through the same thing
  13. B-I can't image how you feel
  14. I-Long hold ? sorry Mondays are busy
  15. N-Oh you were talking to someone else? You just came through my line
  16. G-We had the same experience
  17. G-I will be happy to assist with..
  18. I-You're upset because your doctors office will hasn't answered the phone
  19. I-I know you need your EB card , it's really important
  20. I-I know the feeling
  21. G-You're having surgery , that's scary
  22. I-that's a lot to go through
  23. B-sorry about that
  24. B-I know it's frustrating when...