I will behappy toassistwith..I can'timagehow youfeelsorryaboutthatLong hold? sorryMondaysare busyOh no that isawful , Can youtell me a littlemore about itplease ?You're upsetbecause yourdoctors officewill hasn'tanswered thephoneWe hadthe sameexperiencethat's alot to gothroughwe aregoingthrough thesame thingWe arethinkingabout yourfamilyI amsorry tohear thatI see thatyou did notreceive yourID CardWe aresorry youare goingthrough thatThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisYou'rehavingsurgery ,that's scaryI can'tbelieve youwentthrough thatI hear you'reupsetregardinghow your lastcall endedIapologizeOh you weretalking tosomeone else?You just camethrough my lineI know youneed yourEB card , it'sreallyimportantI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI know it'sfrustratingwhen...Iunderstandthat feelingI knowthefeelingI will behappy toassistwith..I can'timagehow youfeelsorryaboutthatLong hold? sorryMondaysare busyOh no that isawful , Can youtell me a littlemore about itplease ?You're upsetbecause yourdoctors officewill hasn'tanswered thephoneWe hadthe sameexperiencethat's alot to gothroughwe aregoingthrough thesame thingWe arethinkingabout yourfamilyI amsorry tohear thatI see thatyou did notreceive yourID CardWe aresorry youare goingthrough thatThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisYou'rehavingsurgery ,that's scaryI can'tbelieve youwentthrough thatI hear you'reupsetregardinghow your lastcall endedIapologizeOh you weretalking tosomeone else?You just camethrough my lineI know youneed yourEB card , it'sreallyimportantI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI know it'sfrustratingwhen...Iunderstandthat feelingI knowthefeeling

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
I
5
G
6
I
7
G
8
I
9
O
10
G
11
O
12
B
13
N
14
O
15
G
16
B
17
O
18
O
19
N
20
I
21
N
22
B
23
N
24
I
  1. G-I will be happy to assist with..
  2. B-I can't image how you feel
  3. B-sorry about that
  4. I-Long hold ? sorry Mondays are busy
  5. G-Oh no that is awful , Can you tell me a little more about it please ?
  6. I-You're upset because your doctors office will hasn't answered the phone
  7. G-We had the same experience
  8. I-that's a lot to go through
  9. O-we are going through the same thing
  10. G-We are thinking about your family
  11. O-I am sorry to hear that
  12. B-I see that you did not receive your ID Card
  13. N-We are sorry you are going through that
  14. O-Thank you very much for bringing this to my attention , so that I can help you with this
  15. G-You're having surgery , that's scary
  16. B-I can't believe you went through that
  17. O-I hear you're upset regarding how your last call ended
  18. O-I apologize
  19. N-Oh you were talking to someone else? You just came through my line
  20. I-I know you need your EB card , it's really important
  21. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  22. B-I know it's frustrating when...
  23. N-I understand that feeling
  24. I-I know the feeling