You'rehavingsurgery ,that's scaryI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingOh you weretalking tosomeone else?You just camethrough my lineIunderstandthat feelingI can'timagehow youfeelYou're upsetbecause yourdoctors officewill hasn'tanswered thephonewe aregoingthrough thesame thingI can'tbelieve youwentthrough thatsorryaboutthatWe hadthe sameexperienceThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisI knowthefeelingthat's alot to gothroughI know youneed yourEB card , it'sreallyimportantI hear you'reupsetregardinghow your lastcall endedWe aresorry youare goingthrough thatI see thatyou did notreceive yourID CardWe arethinkingabout yourfamilyIapologizeI will behappy toassistwith..Oh no that isawful , Can youtell me a littlemore about itplease ?I know it'sfrustratingwhen...Long hold? sorryMondaysare busyI amsorry tohear thatYou'rehavingsurgery ,that's scaryI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingOh you weretalking tosomeone else?You just camethrough my lineIunderstandthat feelingI can'timagehow youfeelYou're upsetbecause yourdoctors officewill hasn'tanswered thephonewe aregoingthrough thesame thingI can'tbelieve youwentthrough thatsorryaboutthatWe hadthe sameexperienceThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisI knowthefeelingthat's alot to gothroughI know youneed yourEB card , it'sreallyimportantI hear you'reupsetregardinghow your lastcall endedWe aresorry youare goingthrough thatI see thatyou did notreceive yourID CardWe arethinkingabout yourfamilyIapologizeI will behappy toassistwith..Oh no that isawful , Can youtell me a littlemore about itplease ?I know it'sfrustratingwhen...Long hold? sorryMondaysare busyI amsorry tohear that

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
N
5
B
6
I
7
O
8
B
9
B
10
G
11
O
12
I
13
I
14
I
15
O
16
N
17
B
18
G
19
O
20
G
21
G
22
B
23
I
24
O
  1. G-You're having surgery , that's scary
  2. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  3. N-Oh you were talking to someone else? You just came through my line
  4. N-I understand that feeling
  5. B-I can't image how you feel
  6. I-You're upset because your doctors office will hasn't answered the phone
  7. O-we are going through the same thing
  8. B-I can't believe you went through that
  9. B-sorry about that
  10. G-We had the same experience
  11. O-Thank you very much for bringing this to my attention , so that I can help you with this
  12. I-I know the feeling
  13. I-that's a lot to go through
  14. I-I know you need your EB card , it's really important
  15. O-I hear you're upset regarding how your last call ended
  16. N-We are sorry you are going through that
  17. B-I see that you did not receive your ID Card
  18. G-We are thinking about your family
  19. O-I apologize
  20. G-I will be happy to assist with..
  21. G-Oh no that is awful , Can you tell me a little more about it please ?
  22. B-I know it's frustrating when...
  23. I-Long hold ? sorry Mondays are busy
  24. O-I am sorry to hear that