I'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingwe aregoingthrough thesame thingI will behappy toassistwith..Iunderstandthat feelingYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneIapologizeI see thatyou did notreceive yourID Cardsorryaboutthatthat's alot to gothroughYou'rehavingsurgery ,that's scaryI know youneed yourEB card , it'sreallyimportantI hear you'reupsetregardinghow your lastcall endedOh no that isawful , Can youtell me a littlemore about itplease ?Thank you verymuch forbringing this tomy attention , sothat I can helpyou with thisWe hadthe sameexperienceI can'tbelieve youwentthrough thatWe aresorry youare goingthrough thatI knowthefeelingI amsorry tohear thatWe arethinkingabout yourfamilyOh you weretalking tosomeone else?You just camethrough my lineLong hold? sorryMondaysare busyI know it'sfrustratingwhen...I can'timagehow youfeelI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingwe aregoingthrough thesame thingI will behappy toassistwith..Iunderstandthat feelingYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneIapologizeI see thatyou did notreceive yourID Cardsorryaboutthatthat's alot to gothroughYou'rehavingsurgery ,that's scaryI know youneed yourEB card , it'sreallyimportantI hear you'reupsetregardinghow your lastcall endedOh no that isawful , Can youtell me a littlemore about itplease ?Thank you verymuch forbringing this tomy attention , sothat I can helpyou with thisWe hadthe sameexperienceI can'tbelieve youwentthrough thatWe aresorry youare goingthrough thatI knowthefeelingI amsorry tohear thatWe arethinkingabout yourfamilyOh you weretalking tosomeone else?You just camethrough my lineLong hold? sorryMondaysare busyI know it'sfrustratingwhen...I can'timagehow youfeel

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
G
4
N
5
I
6
O
7
B
8
B
9
I
10
G
11
I
12
O
13
G
14
O
15
G
16
B
17
N
18
I
19
O
20
G
21
N
22
I
23
B
24
B
  1. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  2. O-we are going through the same thing
  3. G-I will be happy to assist with..
  4. N-I understand that feeling
  5. I-You're upset because your doctors office will hasn't answered the phone
  6. O-I apologize
  7. B-I see that you did not receive your ID Card
  8. B-sorry about that
  9. I-that's a lot to go through
  10. G-You're having surgery , that's scary
  11. I-I know you need your EB card , it's really important
  12. O-I hear you're upset regarding how your last call ended
  13. G-Oh no that is awful , Can you tell me a little more about it please ?
  14. O-Thank you very much for bringing this to my attention , so that I can help you with this
  15. G-We had the same experience
  16. B-I can't believe you went through that
  17. N-We are sorry you are going through that
  18. I-I know the feeling
  19. O-I am sorry to hear that
  20. G-We are thinking about your family
  21. N-Oh you were talking to someone else? You just came through my line
  22. I-Long hold ? sorry Mondays are busy
  23. B-I know it's frustrating when...
  24. B-I can't image how you feel