I know youneed yourEB card , it'sreallyimportantOh you weretalking tosomeone else?You just camethrough my linethat's alot to gothroughThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisIunderstandthat feelingI amsorry tohear thatsorryaboutthatWe hadthe sameexperienceIapologizeI can'timagehow youfeelOh no that isawful , Can youtell me a littlemore about itplease ?I can'tbelieve youwentthrough thatLong hold? sorryMondaysare busyI knowthefeelingYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneWe arethinkingabout yourfamilywe aregoingthrough thesame thingWe aresorry youare goingthrough thatYou'rehavingsurgery ,that's scaryI hear you'reupsetregardinghow your lastcall endedI will behappy toassistwith..I see thatyou did notreceive yourID CardI know it'sfrustratingwhen...I'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI know youneed yourEB card , it'sreallyimportantOh you weretalking tosomeone else?You just camethrough my linethat's alot to gothroughThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisIunderstandthat feelingI amsorry tohear thatsorryaboutthatWe hadthe sameexperienceIapologizeI can'timagehow youfeelOh no that isawful , Can youtell me a littlemore about itplease ?I can'tbelieve youwentthrough thatLong hold? sorryMondaysare busyI knowthefeelingYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneWe arethinkingabout yourfamilywe aregoingthrough thesame thingWe aresorry youare goingthrough thatYou'rehavingsurgery ,that's scaryI hear you'reupsetregardinghow your lastcall endedI will behappy toassistwith..I see thatyou did notreceive yourID CardI know it'sfrustratingwhen...I'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsetting

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
I
4
O
5
N
6
O
7
B
8
G
9
O
10
B
11
G
12
B
13
I
14
I
15
I
16
G
17
O
18
N
19
G
20
O
21
G
22
B
23
B
24
N
  1. I-I know you need your EB card , it's really important
  2. N-Oh you were talking to someone else? You just came through my line
  3. I-that's a lot to go through
  4. O-Thank you very much for bringing this to my attention , so that I can help you with this
  5. N-I understand that feeling
  6. O-I am sorry to hear that
  7. B-sorry about that
  8. G-We had the same experience
  9. O-I apologize
  10. B-I can't image how you feel
  11. G-Oh no that is awful , Can you tell me a little more about it please ?
  12. B-I can't believe you went through that
  13. I-Long hold ? sorry Mondays are busy
  14. I-I know the feeling
  15. I-You're upset because your doctors office will hasn't answered the phone
  16. G-We are thinking about your family
  17. O-we are going through the same thing
  18. N-We are sorry you are going through that
  19. G-You're having surgery , that's scary
  20. O-I hear you're upset regarding how your last call ended
  21. G-I will be happy to assist with..
  22. B-I see that you did not receive your ID Card
  23. B-I know it's frustrating when...
  24. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting