Oh you weretalking tosomeone else?You just camethrough my lineThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisthat's alot to gothroughIapologizesorryaboutthatI can'timagehow youfeelI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingWe aresorry youare goingthrough thatI know it'sfrustratingwhen...Oh no that isawful , Can youtell me a littlemore about itplease ?we aregoingthrough thesame thingI amsorry tohear thatI know youneed yourEB card , it'sreallyimportantI see thatyou did notreceive yourID CardYou'rehavingsurgery ,that's scaryWe arethinkingabout yourfamilyYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneIunderstandthat feelingI will behappy toassistwith..We hadthe sameexperienceI hear you'reupsetregardinghow your lastcall endedI knowthefeelingI can'tbelieve youwentthrough thatLong hold? sorryMondaysare busyOh you weretalking tosomeone else?You just camethrough my lineThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisthat's alot to gothroughIapologizesorryaboutthatI can'timagehow youfeelI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingWe aresorry youare goingthrough thatI know it'sfrustratingwhen...Oh no that isawful , Can youtell me a littlemore about itplease ?we aregoingthrough thesame thingI amsorry tohear thatI know youneed yourEB card , it'sreallyimportantI see thatyou did notreceive yourID CardYou'rehavingsurgery ,that's scaryWe arethinkingabout yourfamilyYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneIunderstandthat feelingI will behappy toassistwith..We hadthe sameexperienceI hear you'reupsetregardinghow your lastcall endedI knowthefeelingI can'tbelieve youwentthrough thatLong hold? sorryMondaysare busy

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
O
5
B
6
B
7
N
8
N
9
B
10
G
11
O
12
O
13
I
14
B
15
G
16
G
17
I
18
N
19
G
20
G
21
O
22
I
23
B
24
I
  1. N-Oh you were talking to someone else? You just came through my line
  2. O-Thank you very much for bringing this to my attention , so that I can help you with this
  3. I-that's a lot to go through
  4. O-I apologize
  5. B-sorry about that
  6. B-I can't image how you feel
  7. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  8. N-We are sorry you are going through that
  9. B-I know it's frustrating when...
  10. G-Oh no that is awful , Can you tell me a little more about it please ?
  11. O-we are going through the same thing
  12. O-I am sorry to hear that
  13. I-I know you need your EB card , it's really important
  14. B-I see that you did not receive your ID Card
  15. G-You're having surgery , that's scary
  16. G-We are thinking about your family
  17. I-You're upset because your doctors office will hasn't answered the phone
  18. N-I understand that feeling
  19. G-I will be happy to assist with..
  20. G-We had the same experience
  21. O-I hear you're upset regarding how your last call ended
  22. I-I know the feeling
  23. B-I can't believe you went through that
  24. I-Long hold ? sorry Mondays are busy