You'rehavingsurgery ,that's scaryI will behappy toassistwith..We aresorry youare goingthrough thatWe arethinkingabout yourfamilyOh no that isawful , Can youtell me a littlemore about itplease ?I know it'sfrustratingwhen...I'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingsorryaboutthatI amsorry tohear thatI know youneed yourEB card , it'sreallyimportantI can'tbelieve youwentthrough thatwe aregoingthrough thesame thingYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneWe hadthe sameexperienceThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisOh you weretalking tosomeone else?You just camethrough my lineIapologizeI hear you'reupsetregardinghow your lastcall endedIunderstandthat feelingI knowthefeelingLong hold? sorryMondaysare busyI can'timagehow youfeelthat's alot to gothroughI see thatyou did notreceive yourID CardYou'rehavingsurgery ,that's scaryI will behappy toassistwith..We aresorry youare goingthrough thatWe arethinkingabout yourfamilyOh no that isawful , Can youtell me a littlemore about itplease ?I know it'sfrustratingwhen...I'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingsorryaboutthatI amsorry tohear thatI know youneed yourEB card , it'sreallyimportantI can'tbelieve youwentthrough thatwe aregoingthrough thesame thingYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneWe hadthe sameexperienceThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisOh you weretalking tosomeone else?You just camethrough my lineIapologizeI hear you'reupsetregardinghow your lastcall endedIunderstandthat feelingI knowthefeelingLong hold? sorryMondaysare busyI can'timagehow youfeelthat's alot to gothroughI see thatyou did notreceive yourID Card

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
N
4
G
5
G
6
B
7
N
8
B
9
O
10
I
11
B
12
O
13
I
14
G
15
O
16
N
17
O
18
O
19
N
20
I
21
I
22
B
23
I
24
B
  1. G-You're having surgery , that's scary
  2. G-I will be happy to assist with..
  3. N-We are sorry you are going through that
  4. G-We are thinking about your family
  5. G-Oh no that is awful , Can you tell me a little more about it please ?
  6. B-I know it's frustrating when...
  7. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  8. B-sorry about that
  9. O-I am sorry to hear that
  10. I-I know you need your EB card , it's really important
  11. B-I can't believe you went through that
  12. O-we are going through the same thing
  13. I-You're upset because your doctors office will hasn't answered the phone
  14. G-We had the same experience
  15. O-Thank you very much for bringing this to my attention , so that I can help you with this
  16. N-Oh you were talking to someone else? You just came through my line
  17. O-I apologize
  18. O-I hear you're upset regarding how your last call ended
  19. N-I understand that feeling
  20. I-I know the feeling
  21. I-Long hold ? sorry Mondays are busy
  22. B-I can't image how you feel
  23. I-that's a lot to go through
  24. B-I see that you did not receive your ID Card