I can'tbelieve youwentthrough thatIapologizeI see thatyou did notreceive yourID CardI knowthefeelingI can'timagehow youfeelthat's alot to gothroughYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneOh you weretalking tosomeone else?You just camethrough my lineI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI amsorry tohear thatWe arethinkingabout yourfamilyOh no that isawful , Can youtell me a littlemore about itplease ?Iunderstandthat feelingI hear you'reupsetregardinghow your lastcall endedWe hadthe sameexperiencewe aregoingthrough thesame thingI know it'sfrustratingwhen...I know youneed yourEB card , it'sreallyimportantI will behappy toassistwith..Long hold? sorryMondaysare busyThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisYou'rehavingsurgery ,that's scaryWe aresorry youare goingthrough thatsorryaboutthatI can'tbelieve youwentthrough thatIapologizeI see thatyou did notreceive yourID CardI knowthefeelingI can'timagehow youfeelthat's alot to gothroughYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneOh you weretalking tosomeone else?You just camethrough my lineI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingI amsorry tohear thatWe arethinkingabout yourfamilyOh no that isawful , Can youtell me a littlemore about itplease ?Iunderstandthat feelingI hear you'reupsetregardinghow your lastcall endedWe hadthe sameexperiencewe aregoingthrough thesame thingI know it'sfrustratingwhen...I know youneed yourEB card , it'sreallyimportantI will behappy toassistwith..Long hold? sorryMondaysare busyThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisYou'rehavingsurgery ,that's scaryWe aresorry youare goingthrough thatsorryaboutthat

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
B
4
I
5
B
6
I
7
I
8
N
9
N
10
O
11
G
12
G
13
N
14
O
15
G
16
O
17
B
18
I
19
G
20
I
21
O
22
G
23
N
24
B
  1. B-I can't believe you went through that
  2. O-I apologize
  3. B-I see that you did not receive your ID Card
  4. I-I know the feeling
  5. B-I can't image how you feel
  6. I-that's a lot to go through
  7. I-You're upset because your doctors office will hasn't answered the phone
  8. N-Oh you were talking to someone else? You just came through my line
  9. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  10. O-I am sorry to hear that
  11. G-We are thinking about your family
  12. G-Oh no that is awful , Can you tell me a little more about it please ?
  13. N-I understand that feeling
  14. O-I hear you're upset regarding how your last call ended
  15. G-We had the same experience
  16. O-we are going through the same thing
  17. B-I know it's frustrating when...
  18. I-I know you need your EB card , it's really important
  19. G-I will be happy to assist with..
  20. I-Long hold ? sorry Mondays are busy
  21. O-Thank you very much for bringing this to my attention , so that I can help you with this
  22. G-You're having surgery , that's scary
  23. N-We are sorry you are going through that
  24. B-sorry about that