I hear you'reupsetregardinghow your lastcall endedOh you weretalking tosomeone else?You just camethrough my lineLong hold? sorryMondaysare busyI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingIunderstandthat feelingI will behappy toassistwith..I amsorry tohear thatsorryaboutthatI can'tbelieve youwentthrough thatwe aregoingthrough thesame thingI know it'sfrustratingwhen...You'rehavingsurgery ,that's scaryYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneI knowthefeelingI see thatyou did notreceive yourID CardWe arethinkingabout yourfamilyWe aresorry youare goingthrough thatIapologizeOh no that isawful , Can youtell me a littlemore about itplease ?I can'timagehow youfeelThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisWe hadthe sameexperienceI know youneed yourEB card , it'sreallyimportantthat's alot to gothroughI hear you'reupsetregardinghow your lastcall endedOh you weretalking tosomeone else?You just camethrough my lineLong hold? sorryMondaysare busyI'm sorry to hearthat you haddifficulty with .. Ican understandhow that wouldbe upsettingIunderstandthat feelingI will behappy toassistwith..I amsorry tohear thatsorryaboutthatI can'tbelieve youwentthrough thatwe aregoingthrough thesame thingI know it'sfrustratingwhen...You'rehavingsurgery ,that's scaryYou're upsetbecause yourdoctors officewill hasn'tanswered thephoneI knowthefeelingI see thatyou did notreceive yourID CardWe arethinkingabout yourfamilyWe aresorry youare goingthrough thatIapologizeOh no that isawful , Can youtell me a littlemore about itplease ?I can'timagehow youfeelThank you verymuch forbringing this tomy attention , sothat I can helpyou with thisWe hadthe sameexperienceI know youneed yourEB card , it'sreallyimportantthat's alot to gothrough

Empathy or Sympathy ? - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
N
5
N
6
G
7
O
8
B
9
B
10
O
11
B
12
G
13
I
14
I
15
B
16
G
17
N
18
O
19
G
20
B
21
O
22
G
23
I
24
I
  1. O-I hear you're upset regarding how your last call ended
  2. N-Oh you were talking to someone else? You just came through my line
  3. I-Long hold ? sorry Mondays are busy
  4. N-I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting
  5. N-I understand that feeling
  6. G-I will be happy to assist with..
  7. O-I am sorry to hear that
  8. B-sorry about that
  9. B-I can't believe you went through that
  10. O-we are going through the same thing
  11. B-I know it's frustrating when...
  12. G-You're having surgery , that's scary
  13. I-You're upset because your doctors office will hasn't answered the phone
  14. I-I know the feeling
  15. B-I see that you did not receive your ID Card
  16. G-We are thinking about your family
  17. N-We are sorry you are going through that
  18. O-I apologize
  19. G-Oh no that is awful , Can you tell me a little more about it please ?
  20. B-I can't image how you feel
  21. O-Thank you very much for bringing this to my attention , so that I can help you with this
  22. G-We had the same experience
  23. I-I know you need your EB card , it's really important
  24. I-that's a lot to go through