Empathy or Sympathy ?

Empathy or Sympathy ? Bingo Card
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This bingo card has a free space and 24 words: I can't believe you went through that, I know the feeling, I'm sorry to hear that you had difficulty with .. I can understand how that would be upsetting, We are thinking about your family, we are going through the same thing, I see that you did not receive your ID Card, that's a lot to go through, We are sorry you are going through that, I will be happy to assist with.., I hear you're upset regarding how your last call ended, I can't image how you feel, I know you need your EB card , it's really important, We had the same experience, Thank you very much for bringing this to my attention , so that I can help you with this, I know it's frustrating when..., You're upset because your doctors office will hasn't answered the phone, Oh you were talking to someone else? You just came through my line, Oh no that is awful , Can you tell me a little more about it please ?, I am sorry to hear that, sorry about that, Long hold ? sorry Mondays are busy, I understand that feeling, You're having surgery , that's scary and I apologize.

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