Deescalating Upset Customer (account #) Completed all tasks (list date) Made a customer laugh (call recording or interaction ID) Mention Customer Referral Credit (account # and/or interaction ID) Do something nice for a fellow employee Tag On (account #) Perfectly Optimized Route (date and FE) Be the Solution (description of situation and/or account #) Perfect attendance for the week Fantastic welcome call (account #) 25+ alerts (list date) Referring someone to apply at Moxie/sign up with Moxie (candidate/customer name) Set proper expectations (account #/call recording) No hold time on a call (recording/interaction ID) Compliment on your board Timely and accurate audit completed Saved a customer (account #) 85%+ Observation Score No Scheduling Errors for 1 day (list date) Boarded an error 100% ring attempts (list date) Compliment on someone else's board Awesome Customer Interaction (account #) Detailed appt notes (account #) Deescalating Upset Customer (account #) Completed all tasks (list date) Made a customer laugh (call recording or interaction ID) Mention Customer Referral Credit (account # and/or interaction ID) Do something nice for a fellow employee Tag On (account #) Perfectly Optimized Route (date and FE) Be the Solution (description of situation and/or account #) Perfect attendance for the week Fantastic welcome call (account #) 25+ alerts (list date) Referring someone to apply at Moxie/sign up with Moxie (candidate/customer name) Set proper expectations (account #/call recording) No hold time on a call (recording/interaction ID) Compliment on your board Timely and accurate audit completed Saved a customer (account #) 85%+ Observation Score No Scheduling Errors for 1 day (list date) Boarded an error 100% ring attempts (list date) Compliment on someone else's board Awesome Customer Interaction (account #) Detailed appt notes (account #)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Deescalating Upset Customer (account #)
Completed all tasks (list date)
Made a customer laugh (call recording or interaction ID)
Mention Customer Referral Credit (account # and/or interaction ID)
Do something nice for a fellow employee
Tag On (account #)
Perfectly Optimized Route (date and FE)
Be the Solution (description of situation and/or account #)
Perfect attendance for the week
Fantastic welcome call (account #)
25+ alerts (list date)
Referring someone to apply at Moxie/sign up with Moxie (candidate/customer name)
Set proper expectations (account #/call recording)
No hold time on a call (recording/interaction ID)
Compliment on your board
Timely and accurate audit completed
Saved a customer (account #)
85%+ Observation Score
No Scheduling Errors for 1 day (list date)
Boarded an error
100% ring attempts (list date)
Compliment on someone else's board
Awesome Customer Interaction (account #)
Detailed appt notes (account #)