Compliment on your board 85%+ Observation Score Completed all tasks (list date) Deescalating Upset Customer (account #) No hold time on a call (recording/interaction ID) Set proper expectations (account #/call recording) Awesome Customer Interaction (account #) Be the Solution (description of situation and/or account #) Boarded an error Saved a customer (account #) Mention Customer Referral Credit (account # and/or interaction ID) 100% ring attempts (list date) Compliment on someone else's board Detailed appt notes (account #) 25+ alerts (list date) Perfectly Optimized Route (date and FE) Timely and accurate audit completed No Scheduling Errors for 1 day (list date) Made a customer laugh (call recording or interaction ID) Tag On (account #) Referring someone to apply at Moxie/sign up with Moxie (candidate/customer name) Do something nice for a fellow employee Perfect attendance for the week Fantastic welcome call (account #) Compliment on your board 85%+ Observation Score Completed all tasks (list date) Deescalating Upset Customer (account #) No hold time on a call (recording/interaction ID) Set proper expectations (account #/call recording) Awesome Customer Interaction (account #) Be the Solution (description of situation and/or account #) Boarded an error Saved a customer (account #) Mention Customer Referral Credit (account # and/or interaction ID) 100% ring attempts (list date) Compliment on someone else's board Detailed appt notes (account #) 25+ alerts (list date) Perfectly Optimized Route (date and FE) Timely and accurate audit completed No Scheduling Errors for 1 day (list date) Made a customer laugh (call recording or interaction ID) Tag On (account #) Referring someone to apply at Moxie/sign up with Moxie (candidate/customer name) Do something nice for a fellow employee Perfect attendance for the week Fantastic welcome call (account #)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Compliment on your board
85%+ Observation Score
Completed all tasks (list date)
Deescalating Upset Customer (account #)
No hold time on a call (recording/interaction ID)
Set proper expectations (account #/call recording)
Awesome Customer Interaction (account #)
Be the Solution (description of situation and/or account #)
Boarded an error
Saved a customer (account #)
Mention Customer Referral Credit (account # and/or interaction ID)
100% ring attempts (list date)
Compliment on someone else's board
Detailed appt notes (account #)
25+ alerts (list date)
Perfectly Optimized Route (date and FE)
Timely and accurate audit completed
No Scheduling Errors for 1 day (list date)
Made a customer laugh (call recording or interaction ID)
Tag On (account #)
Referring someone to apply at Moxie/sign up with Moxie (candidate/customer name)
Do something nice for a fellow employee
Perfect attendance for the week
Fantastic welcome call (account #)