Timely and accurate audit completed 100% ring attempts (list date) Boarded an error Set proper expectations (account #/call recording) Made a customer laugh (call recording or interaction ID) Compliment on your board Awesome Customer Interaction (account #) No hold time on a call (recording/interaction ID) Perfectly Optimized Route (date and FE) 85%+ Observation Score Deescalating Upset Customer (account #) Perfect attendance for the week Detailed appt notes (account #) Mention Customer Referral Credit (account # and/or interaction ID) Do something nice for a fellow employee 25+ alerts (list date) No Scheduling Errors for 1 day (list date) Be the Solution (description of situation and/or account #) Fantastic welcome call (account #) Referring someone to apply at Moxie/sign up with Moxie (candidate/customer name) Completed all tasks (list date) Saved a customer (account #) Compliment on someone else's board Tag On (account #) Timely and accurate audit completed 100% ring attempts (list date) Boarded an error Set proper expectations (account #/call recording) Made a customer laugh (call recording or interaction ID) Compliment on your board Awesome Customer Interaction (account #) No hold time on a call (recording/interaction ID) Perfectly Optimized Route (date and FE) 85%+ Observation Score Deescalating Upset Customer (account #) Perfect attendance for the week Detailed appt notes (account #) Mention Customer Referral Credit (account # and/or interaction ID) Do something nice for a fellow employee 25+ alerts (list date) No Scheduling Errors for 1 day (list date) Be the Solution (description of situation and/or account #) Fantastic welcome call (account #) Referring someone to apply at Moxie/sign up with Moxie (candidate/customer name) Completed all tasks (list date) Saved a customer (account #) Compliment on someone else's board Tag On (account #)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Timely and accurate audit completed
100% ring attempts (list date)
Boarded an error
Set proper expectations (account #/call recording)
Made a customer laugh (call recording or interaction ID)
Compliment on your board
Awesome Customer Interaction (account #)
No hold time on a call (recording/interaction ID)
Perfectly Optimized Route (date and FE)
85%+ Observation Score
Deescalating Upset Customer (account #)
Perfect attendance for the week
Detailed appt notes (account #)
Mention Customer Referral Credit (account # and/or interaction ID)
Do something nice for a fellow employee
25+ alerts (list date)
No Scheduling Errors for 1 day (list date)
Be the Solution (description of situation and/or account #)
Fantastic welcome call (account #)
Referring someone to apply at Moxie/sign up with Moxie (candidate/customer name)
Completed all tasks (list date)
Saved a customer (account #)
Compliment on someone else's board
Tag On (account #)