Sent email toVA forauthorization Sentrequestfor DPR Took apayment Sentaccount forOCC Medreview Sentaccount tobillingfollow up Took breakat correcttime/cameback on time NoEscalation Sentaccountto posting Updatedinsurance ReceivedW/C infoand sentemail Sent a Gifin yourteam chat Did notrefusea call Set uppaymentplan Free!Sentrequestfor FAA Sentaccountfor PatientRelationsSent email toVA forauthorization Sentrequestfor DPR Took apayment Sentaccount forOCC Medreview Sentaccount tobillingfollow up Took breakat correcttime/cameback on time NoEscalation Sentaccountto posting Updatedinsurance ReceivedW/C infoand sentemail Sent a Gifin yourteam chat Did notrefusea call Set uppaymentplan Free!Sentrequestfor FAA Sentaccountfor PatientRelations

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Sent email to VA for authorization
  2. Sent request for DPR
  3. Took a payment
  4. Sent account for OCC Med review
  5. Sent account to billing follow up
  6. Took break at correct time/came back on time
  7. No Escalation
  8. Sent account to posting
  9. Updated insurance
  10. Received W/C info and sent email
  11. Sent a Gif in your team chat
  12. Did not refuse a call
  13. Set up payment plan
  14. Free!
  15. Sent request for FAA
  16. Sent account for Patient Relations