Took breakat correcttime/cameback on time Sent email toVA forauthorization Sentaccount forOCC Medreview NoEscalation Sentaccount tobillingfollow up Set uppaymentplan Sentrequestfor DPR Did notrefusea call Took apayment Updatedinsurance Sentaccountto posting Sentaccountfor PatientRelationsSent a Gifin yourteam chat Free!Sentrequestfor FAA ReceivedW/C infoand sentemail Took breakat correcttime/cameback on time Sent email toVA forauthorization Sentaccount forOCC Medreview NoEscalation Sentaccount tobillingfollow up Set uppaymentplan Sentrequestfor DPR Did notrefusea call Took apayment Updatedinsurance Sentaccountto posting Sentaccountfor PatientRelationsSent a Gifin yourteam chat Free!Sentrequestfor FAA ReceivedW/C infoand sentemail 

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took break at correct time/came back on time
  2. Sent email to VA for authorization
  3. Sent account for OCC Med review
  4. No Escalation
  5. Sent account to billing follow up
  6. Set up payment plan
  7. Sent request for DPR
  8. Did not refuse a call
  9. Took a payment
  10. Updated insurance
  11. Sent account to posting
  12. Sent account for Patient Relations
  13. Sent a Gif in your team chat
  14. Free!
  15. Sent request for FAA
  16. Received W/C info and sent email