Free!Took breakat correcttime/cameback on time ReceivedW/C infoand sentemail NoEscalation Did notrefusea call Updatedinsurance Sentaccount forOCC Medreview Set uppaymentplan Sent email toVA forauthorization Sentaccountto posting Sentaccount tobillingfollow up Sentrequestfor DPR Sentaccountfor PatientRelationsSentrequestfor FAA Took apayment Sent a Gifin yourteam chat Free!Took breakat correcttime/cameback on time ReceivedW/C infoand sentemail NoEscalation Did notrefusea call Updatedinsurance Sentaccount forOCC Medreview Set uppaymentplan Sent email toVA forauthorization Sentaccountto posting Sentaccount tobillingfollow up Sentrequestfor DPR Sentaccountfor PatientRelationsSentrequestfor FAA Took apayment Sent a Gifin yourteam chat 

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Took break at correct time/came back on time
  3. Received W/C info and sent email
  4. No Escalation
  5. Did not refuse a call
  6. Updated insurance
  7. Sent account for OCC Med review
  8. Set up payment plan
  9. Sent email to VA for authorization
  10. Sent account to posting
  11. Sent account to billing follow up
  12. Sent request for DPR
  13. Sent account for Patient Relations
  14. Sent request for FAA
  15. Took a payment
  16. Sent a Gif in your team chat