Updatedinsurance Did notrefusea call ReceivedW/C infoand sentemail Sentaccountfor PatientRelationsTook breakat correcttime/cameback on time Sentrequestfor DPR Set uppaymentplan Sent a Gifin yourteam chat Sentaccount tobillingfollow up Took apayment Sentaccountto posting Sent email toVA forauthorization Sentrequestfor FAA Free!NoEscalation Sentaccount forOCC Medreview Updatedinsurance Did notrefusea call ReceivedW/C infoand sentemail Sentaccountfor PatientRelationsTook breakat correcttime/cameback on time Sentrequestfor DPR Set uppaymentplan Sent a Gifin yourteam chat Sentaccount tobillingfollow up Took apayment Sentaccountto posting Sent email toVA forauthorization Sentrequestfor FAA Free!NoEscalation Sentaccount forOCC Medreview 

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated insurance
  2. Did not refuse a call
  3. Received W/C info and sent email
  4. Sent account for Patient Relations
  5. Took break at correct time/came back on time
  6. Sent request for DPR
  7. Set up payment plan
  8. Sent a Gif in your team chat
  9. Sent account to billing follow up
  10. Took a payment
  11. Sent account to posting
  12. Sent email to VA for authorization
  13. Sent request for FAA
  14. Free!
  15. No Escalation
  16. Sent account for OCC Med review