NeedOverrideAskedCodewordOrderedChecksThank thememberfor calling.OLBRegistrationor PasswordresetSoftened a"No" andfound a wayto say "Yes"Acknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeMemberComplimentedyouACIPaymentCDQuestionBalanceInquiryListened toMemberfeedback andoffered asolution orproductLimitIncreaseCPICallUpdatedthe ContactVerificationin HydraRedFlagTransfer toanotherdepartmentTalked to amembernamed James,Susan, John orMaryEscalatedCallPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)UsedMember'sname incall 2xExplained abanking termto avoidusing jargonHotCardAsked, "Andwhat elsecan I helpyou withtoday?"MTAQuestionPayoffQuoteShowed amember a selfservice option(ex. cardmanager)FraudAlertTitleQuestionNeedOverrideAskedCodewordOrderedChecksThank thememberfor calling.OLBRegistrationor PasswordresetSoftened a"No" andfound a wayto say "Yes"Acknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeMemberComplimentedyouACIPaymentCDQuestionBalanceInquiryListened toMemberfeedback andoffered asolution orproductLimitIncreaseCPICallUpdatedthe ContactVerificationin HydraRedFlagTransfer toanotherdepartmentTalked to amembernamed James,Susan, John orMaryEscalatedCallPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)UsedMember'sname incall 2xExplained abanking termto avoidusing jargonHotCardAsked, "Andwhat elsecan I helpyou withtoday?"MTAQuestionPayoffQuoteShowed amember a selfservice option(ex. cardmanager)FraudAlertTitleQuestion

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Need Override
  2. Asked Code word
  3. Ordered Checks
  4. Thank the member for calling.
  5. OLB Registration or Password reset
  6. Softened a "No" and found a way to say "Yes"
  7. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  8. Member Complimented you
  9. ACI Payment
  10. CD Question
  11. Balance Inquiry
  12. Listened to Member feedback and offered a solution or product
  13. Limit Increase
  14. CPI Call
  15. Updated the Contact Verification in Hydra
  16. Red Flag
  17. Transfer to another department
  18. Talked to a member named James, Susan, John or Mary
  19. Escalated Call
  20. Personalized the call with a member (I love tacos too or happy Birthday!)
  21. Used Member's name in call 2x
  22. Explained a banking term to avoid using jargon
  23. Hot Card
  24. Asked, "And what else can I help you with today?"
  25. MTA Question
  26. Payoff Quote
  27. Showed a member a self service option (ex. card manager)
  28. Fraud Alert
  29. Title Question