NeedOverrideAskedCodewordFraudAlertSoftened a"No" andfound a wayto say "Yes"RedFlagTitleQuestionMemberComplimentedyouACIPaymentAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeHotCardMTAQuestionUpdatedthe ContactVerificationin HydraLimitIncreaseCDQuestionExplained abanking termto avoidusing jargonAsked, "Andwhat elsecan I helpyou withtoday?"PayoffQuoteTalked to amembernamed James,Susan, John orMaryBalanceInquiryEscalatedCallListened toMemberfeedback andoffered asolution orproductOLBRegistrationor PasswordresetUsedMember'sname incall 2xCPICallOrderedChecksPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Transfer toanotherdepartmentThank thememberfor calling.Showed amember a selfservice option(ex. cardmanager)NeedOverrideAskedCodewordFraudAlertSoftened a"No" andfound a wayto say "Yes"RedFlagTitleQuestionMemberComplimentedyouACIPaymentAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeHotCardMTAQuestionUpdatedthe ContactVerificationin HydraLimitIncreaseCDQuestionExplained abanking termto avoidusing jargonAsked, "Andwhat elsecan I helpyou withtoday?"PayoffQuoteTalked to amembernamed James,Susan, John orMaryBalanceInquiryEscalatedCallListened toMemberfeedback andoffered asolution orproductOLBRegistrationor PasswordresetUsedMember'sname incall 2xCPICallOrderedChecksPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Transfer toanotherdepartmentThank thememberfor calling.Showed amember a selfservice option(ex. cardmanager)

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Need Override
  2. Asked Code word
  3. Fraud Alert
  4. Softened a "No" and found a way to say "Yes"
  5. Red Flag
  6. Title Question
  7. Member Complimented you
  8. ACI Payment
  9. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  10. Hot Card
  11. MTA Question
  12. Updated the Contact Verification in Hydra
  13. Limit Increase
  14. CD Question
  15. Explained a banking term to avoid using jargon
  16. Asked, "And what else can I help you with today?"
  17. Payoff Quote
  18. Talked to a member named James, Susan, John or Mary
  19. Balance Inquiry
  20. Escalated Call
  21. Listened to Member feedback and offered a solution or product
  22. OLB Registration or Password reset
  23. Used Member's name in call 2x
  24. CPI Call
  25. Ordered Checks
  26. Personalized the call with a member (I love tacos too or happy Birthday!)
  27. Transfer to another department
  28. Thank the member for calling.
  29. Showed a member a self service option (ex. card manager)