Explained abanking termto avoidusing jargonMTAQuestionACIPaymentTitleQuestionThank thememberfor calling.CDQuestionOrderedChecksAsked, "Andwhat elsecan I helpyou withtoday?"NeedOverrideUpdatedthe ContactVerificationin HydraPayoffQuoteShowed amember a selfservice option(ex. cardmanager)Acknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeTalked to amembernamed James,Susan, John orMaryListened toMemberfeedback andoffered asolution orproductFraudAlertSoftened a"No" andfound a wayto say "Yes"LimitIncreaseCPICallTransfer toanotherdepartmentRedFlagBalanceInquiryOLBRegistrationor PasswordresetEscalatedCallPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)UsedMember'sname incall 2xMemberComplimentedyouAskedCodewordHotCardExplained abanking termto avoidusing jargonMTAQuestionACIPaymentTitleQuestionThank thememberfor calling.CDQuestionOrderedChecksAsked, "Andwhat elsecan I helpyou withtoday?"NeedOverrideUpdatedthe ContactVerificationin HydraPayoffQuoteShowed amember a selfservice option(ex. cardmanager)Acknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeTalked to amembernamed James,Susan, John orMaryListened toMemberfeedback andoffered asolution orproductFraudAlertSoftened a"No" andfound a wayto say "Yes"LimitIncreaseCPICallTransfer toanotherdepartmentRedFlagBalanceInquiryOLBRegistrationor PasswordresetEscalatedCallPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)UsedMember'sname incall 2xMemberComplimentedyouAskedCodewordHotCard

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained a banking term to avoid using jargon
  2. MTA Question
  3. ACI Payment
  4. Title Question
  5. Thank the member for calling.
  6. CD Question
  7. Ordered Checks
  8. Asked, "And what else can I help you with today?"
  9. Need Override
  10. Updated the Contact Verification in Hydra
  11. Payoff Quote
  12. Showed a member a self service option (ex. card manager)
  13. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  14. Talked to a member named James, Susan, John or Mary
  15. Listened to Member feedback and offered a solution or product
  16. Fraud Alert
  17. Softened a "No" and found a way to say "Yes"
  18. Limit Increase
  19. CPI Call
  20. Transfer to another department
  21. Red Flag
  22. Balance Inquiry
  23. OLB Registration or Password reset
  24. Escalated Call
  25. Personalized the call with a member (I love tacos too or happy Birthday!)
  26. Used Member's name in call 2x
  27. Member Complimented you
  28. Asked Code word
  29. Hot Card