Acknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeNeedOverridePayoffQuoteSoftened a"No" andfound a wayto say "Yes"UsedMember'sname incall 2xOLBRegistrationor PasswordresetAsked, "Andwhat elsecan I helpyou withtoday?"MTAQuestionTitleQuestionEscalatedCallCDQuestionACIPaymentOrderedChecksFraudAlertCPICallPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)LimitIncreaseListened toMemberfeedback andoffered asolution orproductHotCardExplained abanking termto avoidusing jargonAskedCodewordShowed amember a selfservice option(ex. cardmanager)RedFlagTalked to amembernamed James,Susan, John orMaryMemberComplimentedyouUpdatedthe ContactVerificationin HydraThank thememberfor calling.BalanceInquiryTransfer toanotherdepartmentAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeNeedOverridePayoffQuoteSoftened a"No" andfound a wayto say "Yes"UsedMember'sname incall 2xOLBRegistrationor PasswordresetAsked, "Andwhat elsecan I helpyou withtoday?"MTAQuestionTitleQuestionEscalatedCallCDQuestionACIPaymentOrderedChecksFraudAlertCPICallPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)LimitIncreaseListened toMemberfeedback andoffered asolution orproductHotCardExplained abanking termto avoidusing jargonAskedCodewordShowed amember a selfservice option(ex. cardmanager)RedFlagTalked to amembernamed James,Susan, John orMaryMemberComplimentedyouUpdatedthe ContactVerificationin HydraThank thememberfor calling.BalanceInquiryTransfer toanotherdepartment

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  2. Need Override
  3. Payoff Quote
  4. Softened a "No" and found a way to say "Yes"
  5. Used Member's name in call 2x
  6. OLB Registration or Password reset
  7. Asked, "And what else can I help you with today?"
  8. MTA Question
  9. Title Question
  10. Escalated Call
  11. CD Question
  12. ACI Payment
  13. Ordered Checks
  14. Fraud Alert
  15. CPI Call
  16. Personalized the call with a member (I love tacos too or happy Birthday!)
  17. Limit Increase
  18. Listened to Member feedback and offered a solution or product
  19. Hot Card
  20. Explained a banking term to avoid using jargon
  21. Asked Code word
  22. Showed a member a self service option (ex. card manager)
  23. Red Flag
  24. Talked to a member named James, Susan, John or Mary
  25. Member Complimented you
  26. Updated the Contact Verification in Hydra
  27. Thank the member for calling.
  28. Balance Inquiry
  29. Transfer to another department