OrderedChecksLimitIncreaseHotCardAsked, "Andwhat elsecan I helpyou withtoday?"BalanceInquiryTransfer toanotherdepartmentUpdatedthe ContactVerificationin HydraMemberComplimentedyouEscalatedCallOLBRegistrationor PasswordresetListened toMemberfeedback andoffered asolution orproductThank thememberfor calling.PayoffQuoteRedFlagPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Acknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeShowed amember a selfservice option(ex. cardmanager)CDQuestionAskedCodewordSoftened a"No" andfound a wayto say "Yes"TitleQuestionNeedOverrideCPICallTalked to amembernamed James,Susan, John orMaryFraudAlertUsedMember'sname incall 2xACIPaymentMTAQuestionExplained abanking termto avoidusing jargonOrderedChecksLimitIncreaseHotCardAsked, "Andwhat elsecan I helpyou withtoday?"BalanceInquiryTransfer toanotherdepartmentUpdatedthe ContactVerificationin HydraMemberComplimentedyouEscalatedCallOLBRegistrationor PasswordresetListened toMemberfeedback andoffered asolution orproductThank thememberfor calling.PayoffQuoteRedFlagPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Acknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeShowed amember a selfservice option(ex. cardmanager)CDQuestionAskedCodewordSoftened a"No" andfound a wayto say "Yes"TitleQuestionNeedOverrideCPICallTalked to amembernamed James,Susan, John orMaryFraudAlertUsedMember'sname incall 2xACIPaymentMTAQuestionExplained abanking termto avoidusing jargon

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ordered Checks
  2. Limit Increase
  3. Hot Card
  4. Asked, "And what else can I help you with today?"
  5. Balance Inquiry
  6. Transfer to another department
  7. Updated the Contact Verification in Hydra
  8. Member Complimented you
  9. Escalated Call
  10. OLB Registration or Password reset
  11. Listened to Member feedback and offered a solution or product
  12. Thank the member for calling.
  13. Payoff Quote
  14. Red Flag
  15. Personalized the call with a member (I love tacos too or happy Birthday!)
  16. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  17. Showed a member a self service option (ex. card manager)
  18. CD Question
  19. Asked Code word
  20. Softened a "No" and found a way to say "Yes"
  21. Title Question
  22. Need Override
  23. CPI Call
  24. Talked to a member named James, Susan, John or Mary
  25. Fraud Alert
  26. Used Member's name in call 2x
  27. ACI Payment
  28. MTA Question
  29. Explained a banking term to avoid using jargon