CPICallUpdatedthe ContactVerificationin HydraShowed amember a selfservice option(ex. cardmanager)NeedOverrideFraudAlertListened toMemberfeedback andoffered asolution orproductBalanceInquiryCDQuestionTalked to amembernamed James,Susan, John orMaryLimitIncreaseSoftened a"No" andfound a wayto say "Yes"PayoffQuoteRedFlagTransfer toanotherdepartmentMemberComplimentedyouAsked, "Andwhat elsecan I helpyou withtoday?"Explained abanking termto avoidusing jargonHotCardThank thememberfor calling.TitleQuestionEscalatedCallACIPaymentOLBRegistrationor PasswordresetAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeOrderedChecksMTAQuestionUsedMember'sname incall 2xAskedCodewordPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)CPICallUpdatedthe ContactVerificationin HydraShowed amember a selfservice option(ex. cardmanager)NeedOverrideFraudAlertListened toMemberfeedback andoffered asolution orproductBalanceInquiryCDQuestionTalked to amembernamed James,Susan, John orMaryLimitIncreaseSoftened a"No" andfound a wayto say "Yes"PayoffQuoteRedFlagTransfer toanotherdepartmentMemberComplimentedyouAsked, "Andwhat elsecan I helpyou withtoday?"Explained abanking termto avoidusing jargonHotCardThank thememberfor calling.TitleQuestionEscalatedCallACIPaymentOLBRegistrationor PasswordresetAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeOrderedChecksMTAQuestionUsedMember'sname incall 2xAskedCodewordPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CPI Call
  2. Updated the Contact Verification in Hydra
  3. Showed a member a self service option (ex. card manager)
  4. Need Override
  5. Fraud Alert
  6. Listened to Member feedback and offered a solution or product
  7. Balance Inquiry
  8. CD Question
  9. Talked to a member named James, Susan, John or Mary
  10. Limit Increase
  11. Softened a "No" and found a way to say "Yes"
  12. Payoff Quote
  13. Red Flag
  14. Transfer to another department
  15. Member Complimented you
  16. Asked, "And what else can I help you with today?"
  17. Explained a banking term to avoid using jargon
  18. Hot Card
  19. Thank the member for calling.
  20. Title Question
  21. Escalated Call
  22. ACI Payment
  23. OLB Registration or Password reset
  24. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  25. Ordered Checks
  26. MTA Question
  27. Used Member's name in call 2x
  28. Asked Code word
  29. Personalized the call with a member (I love tacos too or happy Birthday!)