CPICallShowed amember a selfservice option(ex. cardmanager)NeedOverrideCDQuestionEscalatedCallPayoffQuoteThank thememberfor calling.FraudAlertAsked, "Andwhat elsecan I helpyou withtoday?"BalanceInquiryTitleQuestionUpdatedthe ContactVerificationin HydraAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeMTAQuestionSoftened a"No" andfound a wayto say "Yes"UsedMember'sname incall 2xListened toMemberfeedback andoffered asolution orproductPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Transfer toanotherdepartmentMemberComplimentedyouACIPaymentOrderedChecksLimitIncreaseAskedCodewordHotCardRedFlagExplained abanking termto avoidusing jargonTalked to amembernamed James,Susan, John orMaryOLBRegistrationor PasswordresetCPICallShowed amember a selfservice option(ex. cardmanager)NeedOverrideCDQuestionEscalatedCallPayoffQuoteThank thememberfor calling.FraudAlertAsked, "Andwhat elsecan I helpyou withtoday?"BalanceInquiryTitleQuestionUpdatedthe ContactVerificationin HydraAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeMTAQuestionSoftened a"No" andfound a wayto say "Yes"UsedMember'sname incall 2xListened toMemberfeedback andoffered asolution orproductPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Transfer toanotherdepartmentMemberComplimentedyouACIPaymentOrderedChecksLimitIncreaseAskedCodewordHotCardRedFlagExplained abanking termto avoidusing jargonTalked to amembernamed James,Susan, John orMaryOLBRegistrationor Passwordreset

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. CPI Call
  2. Showed a member a self service option (ex. card manager)
  3. Need Override
  4. CD Question
  5. Escalated Call
  6. Payoff Quote
  7. Thank the member for calling.
  8. Fraud Alert
  9. Asked, "And what else can I help you with today?"
  10. Balance Inquiry
  11. Title Question
  12. Updated the Contact Verification in Hydra
  13. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  14. MTA Question
  15. Softened a "No" and found a way to say "Yes"
  16. Used Member's name in call 2x
  17. Listened to Member feedback and offered a solution or product
  18. Personalized the call with a member (I love tacos too or happy Birthday!)
  19. Transfer to another department
  20. Member Complimented you
  21. ACI Payment
  22. Ordered Checks
  23. Limit Increase
  24. Asked Code word
  25. Hot Card
  26. Red Flag
  27. Explained a banking term to avoid using jargon
  28. Talked to a member named James, Susan, John or Mary
  29. OLB Registration or Password reset