FraudAlertAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeCPICallAsked, "Andwhat elsecan I helpyou withtoday?"BalanceInquiryTalked to amembernamed James,Susan, John orMaryPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)CDQuestionMTAQuestionTransfer toanotherdepartmentTitleQuestionListened toMemberfeedback andoffered asolution orproductOrderedChecksACIPaymentShowed amember a selfservice option(ex. cardmanager)LimitIncreaseThank thememberfor calling.Softened a"No" andfound a wayto say "Yes"HotCardEscalatedCallOLBRegistrationor PasswordresetUpdatedthe ContactVerificationin HydraMemberComplimentedyouExplained abanking termto avoidusing jargonAskedCodewordPayoffQuoteNeedOverrideUsedMember'sname incall 2xRedFlagFraudAlertAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeCPICallAsked, "Andwhat elsecan I helpyou withtoday?"BalanceInquiryTalked to amembernamed James,Susan, John orMaryPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)CDQuestionMTAQuestionTransfer toanotherdepartmentTitleQuestionListened toMemberfeedback andoffered asolution orproductOrderedChecksACIPaymentShowed amember a selfservice option(ex. cardmanager)LimitIncreaseThank thememberfor calling.Softened a"No" andfound a wayto say "Yes"HotCardEscalatedCallOLBRegistrationor PasswordresetUpdatedthe ContactVerificationin HydraMemberComplimentedyouExplained abanking termto avoidusing jargonAskedCodewordPayoffQuoteNeedOverrideUsedMember'sname incall 2xRedFlag

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fraud Alert
  2. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  3. CPI Call
  4. Asked, "And what else can I help you with today?"
  5. Balance Inquiry
  6. Talked to a member named James, Susan, John or Mary
  7. Personalized the call with a member (I love tacos too or happy Birthday!)
  8. CD Question
  9. MTA Question
  10. Transfer to another department
  11. Title Question
  12. Listened to Member feedback and offered a solution or product
  13. Ordered Checks
  14. ACI Payment
  15. Showed a member a self service option (ex. card manager)
  16. Limit Increase
  17. Thank the member for calling.
  18. Softened a "No" and found a way to say "Yes"
  19. Hot Card
  20. Escalated Call
  21. OLB Registration or Password reset
  22. Updated the Contact Verification in Hydra
  23. Member Complimented you
  24. Explained a banking term to avoid using jargon
  25. Asked Code word
  26. Payoff Quote
  27. Need Override
  28. Used Member's name in call 2x
  29. Red Flag