OLBRegistrationor PasswordresetUsedMember'sname incall 2xOrderedChecksRedFlagThank thememberfor calling.Updatedthe ContactVerificationin HydraHotCardCDQuestionShowed amember a selfservice option(ex. cardmanager)CPICallExplained abanking termto avoidusing jargonListened toMemberfeedback andoffered asolution orproductMTAQuestionSoftened a"No" andfound a wayto say "Yes"NeedOverrideTitleQuestionBalanceInquiryTransfer toanotherdepartmentPayoffQuoteAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeMemberComplimentedyouTalked to amembernamed James,Susan, John orMaryLimitIncreasePersonalizedthe call with amember (I lovetacos too orhappyBirthday!)AskedCodewordACIPaymentFraudAlertEscalatedCallAsked, "Andwhat elsecan I helpyou withtoday?"OLBRegistrationor PasswordresetUsedMember'sname incall 2xOrderedChecksRedFlagThank thememberfor calling.Updatedthe ContactVerificationin HydraHotCardCDQuestionShowed amember a selfservice option(ex. cardmanager)CPICallExplained abanking termto avoidusing jargonListened toMemberfeedback andoffered asolution orproductMTAQuestionSoftened a"No" andfound a wayto say "Yes"NeedOverrideTitleQuestionBalanceInquiryTransfer toanotherdepartmentPayoffQuoteAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeMemberComplimentedyouTalked to amembernamed James,Susan, John orMaryLimitIncreasePersonalizedthe call with amember (I lovetacos too orhappyBirthday!)AskedCodewordACIPaymentFraudAlertEscalatedCallAsked, "Andwhat elsecan I helpyou withtoday?"

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OLB Registration or Password reset
  2. Used Member's name in call 2x
  3. Ordered Checks
  4. Red Flag
  5. Thank the member for calling.
  6. Updated the Contact Verification in Hydra
  7. Hot Card
  8. CD Question
  9. Showed a member a self service option (ex. card manager)
  10. CPI Call
  11. Explained a banking term to avoid using jargon
  12. Listened to Member feedback and offered a solution or product
  13. MTA Question
  14. Softened a "No" and found a way to say "Yes"
  15. Need Override
  16. Title Question
  17. Balance Inquiry
  18. Transfer to another department
  19. Payoff Quote
  20. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  21. Member Complimented you
  22. Talked to a member named James, Susan, John or Mary
  23. Limit Increase
  24. Personalized the call with a member (I love tacos too or happy Birthday!)
  25. Asked Code word
  26. ACI Payment
  27. Fraud Alert
  28. Escalated Call
  29. Asked, "And what else can I help you with today?"