LimitIncreaseMemberComplimentedyouExplained abanking termto avoidusing jargonBalanceInquiryAskedCodewordEscalatedCallRedFlagMTAQuestionPayoffQuoteACIPaymentCPICallUpdatedthe ContactVerificationin HydraShowed amember a selfservice option(ex. cardmanager)Listened toMemberfeedback andoffered asolution orproductAsked, "Andwhat elsecan I helpyou withtoday?"NeedOverrideAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeUsedMember'sname incall 2xPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)OLBRegistrationor PasswordresetTitleQuestionOrderedChecksSoftened a"No" andfound a wayto say "Yes"Thank thememberfor calling.Talked to amembernamed James,Susan, John orMaryHotCardTransfer toanotherdepartmentFraudAlertCDQuestionLimitIncreaseMemberComplimentedyouExplained abanking termto avoidusing jargonBalanceInquiryAskedCodewordEscalatedCallRedFlagMTAQuestionPayoffQuoteACIPaymentCPICallUpdatedthe ContactVerificationin HydraShowed amember a selfservice option(ex. cardmanager)Listened toMemberfeedback andoffered asolution orproductAsked, "Andwhat elsecan I helpyou withtoday?"NeedOverrideAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeUsedMember'sname incall 2xPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)OLBRegistrationor PasswordresetTitleQuestionOrderedChecksSoftened a"No" andfound a wayto say "Yes"Thank thememberfor calling.Talked to amembernamed James,Susan, John orMaryHotCardTransfer toanotherdepartmentFraudAlertCDQuestion

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Limit Increase
  2. Member Complimented you
  3. Explained a banking term to avoid using jargon
  4. Balance Inquiry
  5. Asked Code word
  6. Escalated Call
  7. Red Flag
  8. MTA Question
  9. Payoff Quote
  10. ACI Payment
  11. CPI Call
  12. Updated the Contact Verification in Hydra
  13. Showed a member a self service option (ex. card manager)
  14. Listened to Member feedback and offered a solution or product
  15. Asked, "And what else can I help you with today?"
  16. Need Override
  17. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  18. Used Member's name in call 2x
  19. Personalized the call with a member (I love tacos too or happy Birthday!)
  20. OLB Registration or Password reset
  21. Title Question
  22. Ordered Checks
  23. Softened a "No" and found a way to say "Yes"
  24. Thank the member for calling.
  25. Talked to a member named James, Susan, John or Mary
  26. Hot Card
  27. Transfer to another department
  28. Fraud Alert
  29. CD Question