BalanceInquiryOLBRegistrationor PasswordresetACIPaymentThank thememberfor calling.Softened a"No" andfound a wayto say "Yes"CPICallFraudAlertUsedMember'sname incall 2xMTAQuestionMemberComplimentedyouPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Listened toMemberfeedback andoffered asolution orproductTalked to amembernamed James,Susan, John orMaryRedFlagCDQuestionPayoffQuoteAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeNeedOverrideLimitIncreaseExplained abanking termto avoidusing jargonOrderedChecksAskedCodewordUpdatedthe ContactVerificationin HydraAsked, "Andwhat elsecan I helpyou withtoday?"TitleQuestionTransfer toanotherdepartmentHotCardEscalatedCallShowed amember a selfservice option(ex. cardmanager)BalanceInquiryOLBRegistrationor PasswordresetACIPaymentThank thememberfor calling.Softened a"No" andfound a wayto say "Yes"CPICallFraudAlertUsedMember'sname incall 2xMTAQuestionMemberComplimentedyouPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Listened toMemberfeedback andoffered asolution orproductTalked to amembernamed James,Susan, John orMaryRedFlagCDQuestionPayoffQuoteAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeNeedOverrideLimitIncreaseExplained abanking termto avoidusing jargonOrderedChecksAskedCodewordUpdatedthe ContactVerificationin HydraAsked, "Andwhat elsecan I helpyou withtoday?"TitleQuestionTransfer toanotherdepartmentHotCardEscalatedCallShowed amember a selfservice option(ex. cardmanager)

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Balance Inquiry
  2. OLB Registration or Password reset
  3. ACI Payment
  4. Thank the member for calling.
  5. Softened a "No" and found a way to say "Yes"
  6. CPI Call
  7. Fraud Alert
  8. Used Member's name in call 2x
  9. MTA Question
  10. Member Complimented you
  11. Personalized the call with a member (I love tacos too or happy Birthday!)
  12. Listened to Member feedback and offered a solution or product
  13. Talked to a member named James, Susan, John or Mary
  14. Red Flag
  15. CD Question
  16. Payoff Quote
  17. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  18. Need Override
  19. Limit Increase
  20. Explained a banking term to avoid using jargon
  21. Ordered Checks
  22. Asked Code word
  23. Updated the Contact Verification in Hydra
  24. Asked, "And what else can I help you with today?"
  25. Title Question
  26. Transfer to another department
  27. Hot Card
  28. Escalated Call
  29. Showed a member a self service option (ex. card manager)