RedFlagCPICallAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeExplained abanking termto avoidusing jargonTalked to amembernamed James,Susan, John orMaryLimitIncreaseFraudAlertSoftened a"No" andfound a wayto say "Yes"Thank thememberfor calling.Asked, "Andwhat elsecan I helpyou withtoday?"AskedCodewordHotCardPayoffQuoteTitleQuestionPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)CDQuestionBalanceInquiryMTAQuestionOrderedChecksACIPaymentNeedOverrideOLBRegistrationor PasswordresetListened toMemberfeedback andoffered asolution orproductUsedMember'sname incall 2xShowed amember a selfservice option(ex. cardmanager)Updatedthe ContactVerificationin HydraMemberComplimentedyouTransfer toanotherdepartmentEscalatedCallRedFlagCPICallAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeExplained abanking termto avoidusing jargonTalked to amembernamed James,Susan, John orMaryLimitIncreaseFraudAlertSoftened a"No" andfound a wayto say "Yes"Thank thememberfor calling.Asked, "Andwhat elsecan I helpyou withtoday?"AskedCodewordHotCardPayoffQuoteTitleQuestionPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)CDQuestionBalanceInquiryMTAQuestionOrderedChecksACIPaymentNeedOverrideOLBRegistrationor PasswordresetListened toMemberfeedback andoffered asolution orproductUsedMember'sname incall 2xShowed amember a selfservice option(ex. cardmanager)Updatedthe ContactVerificationin HydraMemberComplimentedyouTransfer toanotherdepartmentEscalatedCall

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Red Flag
  2. CPI Call
  3. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  4. Explained a banking term to avoid using jargon
  5. Talked to a member named James, Susan, John or Mary
  6. Limit Increase
  7. Fraud Alert
  8. Softened a "No" and found a way to say "Yes"
  9. Thank the member for calling.
  10. Asked, "And what else can I help you with today?"
  11. Asked Code word
  12. Hot Card
  13. Payoff Quote
  14. Title Question
  15. Personalized the call with a member (I love tacos too or happy Birthday!)
  16. CD Question
  17. Balance Inquiry
  18. MTA Question
  19. Ordered Checks
  20. ACI Payment
  21. Need Override
  22. OLB Registration or Password reset
  23. Listened to Member feedback and offered a solution or product
  24. Used Member's name in call 2x
  25. Showed a member a self service option (ex. card manager)
  26. Updated the Contact Verification in Hydra
  27. Member Complimented you
  28. Transfer to another department
  29. Escalated Call