RedFlagSoftened a"No" andfound a wayto say "Yes"TitleQuestionCDQuestionTalked to amembernamed James,Susan, John orMaryThank thememberfor calling.MemberComplimentedyouBalanceInquiryListened toMemberfeedback andoffered asolution orproductMTAQuestionAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeLimitIncreaseShowed amember a selfservice option(ex. cardmanager)NeedOverrideUpdatedthe ContactVerificationin HydraEscalatedCallOLBRegistrationor PasswordresetTransfer toanotherdepartmentPayoffQuoteExplained abanking termto avoidusing jargonAskedCodewordCPICallHotCardOrderedChecksACIPaymentAsked, "Andwhat elsecan I helpyou withtoday?"FraudAlertPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)UsedMember'sname incall 2xRedFlagSoftened a"No" andfound a wayto say "Yes"TitleQuestionCDQuestionTalked to amembernamed James,Susan, John orMaryThank thememberfor calling.MemberComplimentedyouBalanceInquiryListened toMemberfeedback andoffered asolution orproductMTAQuestionAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeLimitIncreaseShowed amember a selfservice option(ex. cardmanager)NeedOverrideUpdatedthe ContactVerificationin HydraEscalatedCallOLBRegistrationor PasswordresetTransfer toanotherdepartmentPayoffQuoteExplained abanking termto avoidusing jargonAskedCodewordCPICallHotCardOrderedChecksACIPaymentAsked, "Andwhat elsecan I helpyou withtoday?"FraudAlertPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)UsedMember'sname incall 2x

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Red Flag
  2. Softened a "No" and found a way to say "Yes"
  3. Title Question
  4. CD Question
  5. Talked to a member named James, Susan, John or Mary
  6. Thank the member for calling.
  7. Member Complimented you
  8. Balance Inquiry
  9. Listened to Member feedback and offered a solution or product
  10. MTA Question
  11. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  12. Limit Increase
  13. Showed a member a self service option (ex. card manager)
  14. Need Override
  15. Updated the Contact Verification in Hydra
  16. Escalated Call
  17. OLB Registration or Password reset
  18. Transfer to another department
  19. Payoff Quote
  20. Explained a banking term to avoid using jargon
  21. Asked Code word
  22. CPI Call
  23. Hot Card
  24. Ordered Checks
  25. ACI Payment
  26. Asked, "And what else can I help you with today?"
  27. Fraud Alert
  28. Personalized the call with a member (I love tacos too or happy Birthday!)
  29. Used Member's name in call 2x