RedFlagPayoffQuoteExplained abanking termto avoidusing jargonAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeTransfer toanotherdepartmentThank thememberfor calling.Asked, "Andwhat elsecan I helpyou withtoday?"BalanceInquiryCPICallListened toMemberfeedback andoffered asolution orproductHotCardAskedCodewordLimitIncreaseFraudAlertOrderedChecksEscalatedCallTalked to amembernamed James,Susan, John orMaryMemberComplimentedyouShowed amember a selfservice option(ex. cardmanager)CDQuestionUsedMember'sname incall 2xPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Softened a"No" andfound a wayto say "Yes"Updatedthe ContactVerificationin HydraACIPaymentTitleQuestionOLBRegistrationor PasswordresetNeedOverrideMTAQuestionRedFlagPayoffQuoteExplained abanking termto avoidusing jargonAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeTransfer toanotherdepartmentThank thememberfor calling.Asked, "Andwhat elsecan I helpyou withtoday?"BalanceInquiryCPICallListened toMemberfeedback andoffered asolution orproductHotCardAskedCodewordLimitIncreaseFraudAlertOrderedChecksEscalatedCallTalked to amembernamed James,Susan, John orMaryMemberComplimentedyouShowed amember a selfservice option(ex. cardmanager)CDQuestionUsedMember'sname incall 2xPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Softened a"No" andfound a wayto say "Yes"Updatedthe ContactVerificationin HydraACIPaymentTitleQuestionOLBRegistrationor PasswordresetNeedOverrideMTAQuestion

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Red Flag
  2. Payoff Quote
  3. Explained a banking term to avoid using jargon
  4. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  5. Transfer to another department
  6. Thank the member for calling.
  7. Asked, "And what else can I help you with today?"
  8. Balance Inquiry
  9. CPI Call
  10. Listened to Member feedback and offered a solution or product
  11. Hot Card
  12. Asked Code word
  13. Limit Increase
  14. Fraud Alert
  15. Ordered Checks
  16. Escalated Call
  17. Talked to a member named James, Susan, John or Mary
  18. Member Complimented you
  19. Showed a member a self service option (ex. card manager)
  20. CD Question
  21. Used Member's name in call 2x
  22. Personalized the call with a member (I love tacos too or happy Birthday!)
  23. Softened a "No" and found a way to say "Yes"
  24. Updated the Contact Verification in Hydra
  25. ACI Payment
  26. Title Question
  27. OLB Registration or Password reset
  28. Need Override
  29. MTA Question