OrderedChecksUsedMember'sname incall 2xAskedCodewordNeedOverrideAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeExplained abanking termto avoidusing jargonTransfer toanotherdepartmentCPICallMemberComplimentedyouEscalatedCallTitleQuestionAsked, "Andwhat elsecan I helpyou withtoday?"CDQuestionBalanceInquiryPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)MTAQuestionUpdatedthe ContactVerificationin HydraOLBRegistrationor PasswordresetRedFlagShowed amember a selfservice option(ex. cardmanager)Listened toMemberfeedback andoffered asolution orproductLimitIncreaseHotCardPayoffQuoteSoftened a"No" andfound a wayto say "Yes"ACIPaymentFraudAlertTalked to amembernamed James,Susan, John orMaryThank thememberfor calling.OrderedChecksUsedMember'sname incall 2xAskedCodewordNeedOverrideAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeExplained abanking termto avoidusing jargonTransfer toanotherdepartmentCPICallMemberComplimentedyouEscalatedCallTitleQuestionAsked, "Andwhat elsecan I helpyou withtoday?"CDQuestionBalanceInquiryPersonalizedthe call with amember (I lovetacos too orhappyBirthday!)MTAQuestionUpdatedthe ContactVerificationin HydraOLBRegistrationor PasswordresetRedFlagShowed amember a selfservice option(ex. cardmanager)Listened toMemberfeedback andoffered asolution orproductLimitIncreaseHotCardPayoffQuoteSoftened a"No" andfound a wayto say "Yes"ACIPaymentFraudAlertTalked to amembernamed James,Susan, John orMaryThank thememberfor calling.

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Ordered Checks
  2. Used Member's name in call 2x
  3. Asked Code word
  4. Need Override
  5. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  6. Explained a banking term to avoid using jargon
  7. Transfer to another department
  8. CPI Call
  9. Member Complimented you
  10. Escalated Call
  11. Title Question
  12. Asked, "And what else can I help you with today?"
  13. CD Question
  14. Balance Inquiry
  15. Personalized the call with a member (I love tacos too or happy Birthday!)
  16. MTA Question
  17. Updated the Contact Verification in Hydra
  18. OLB Registration or Password reset
  19. Red Flag
  20. Showed a member a self service option (ex. card manager)
  21. Listened to Member feedback and offered a solution or product
  22. Limit Increase
  23. Hot Card
  24. Payoff Quote
  25. Softened a "No" and found a way to say "Yes"
  26. ACI Payment
  27. Fraud Alert
  28. Talked to a member named James, Susan, John or Mary
  29. Thank the member for calling.