Explained abanking termto avoidusing jargonTalked to amembernamed James,Susan, John orMaryOLBRegistrationor PasswordresetACIPaymentThank thememberfor calling.OrderedChecksMemberComplimentedyouAsked, "Andwhat elsecan I helpyou withtoday?"CPICallAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeHotCardRedFlagCDQuestionMTAQuestionTransfer toanotherdepartmentUsedMember'sname incall 2xSoftened a"No" andfound a wayto say "Yes"LimitIncreaseNeedOverrideListened toMemberfeedback andoffered asolution orproductUpdatedthe ContactVerificationin HydraEscalatedCallTitleQuestionAskedCodewordPayoffQuotePersonalizedthe call with amember (I lovetacos too orhappyBirthday!)BalanceInquiryShowed amember a selfservice option(ex. cardmanager)FraudAlertExplained abanking termto avoidusing jargonTalked to amembernamed James,Susan, John orMaryOLBRegistrationor PasswordresetACIPaymentThank thememberfor calling.OrderedChecksMemberComplimentedyouAsked, "Andwhat elsecan I helpyou withtoday?"CPICallAcknowledgedthe member'sappreciationwith MyPleasure orYour WelcomeHotCardRedFlagCDQuestionMTAQuestionTransfer toanotherdepartmentUsedMember'sname incall 2xSoftened a"No" andfound a wayto say "Yes"LimitIncreaseNeedOverrideListened toMemberfeedback andoffered asolution orproductUpdatedthe ContactVerificationin HydraEscalatedCallTitleQuestionAskedCodewordPayoffQuotePersonalizedthe call with amember (I lovetacos too orhappyBirthday!)BalanceInquiryShowed amember a selfservice option(ex. cardmanager)FraudAlert

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained a banking term to avoid using jargon
  2. Talked to a member named James, Susan, John or Mary
  3. OLB Registration or Password reset
  4. ACI Payment
  5. Thank the member for calling.
  6. Ordered Checks
  7. Member Complimented you
  8. Asked, "And what else can I help you with today?"
  9. CPI Call
  10. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  11. Hot Card
  12. Red Flag
  13. CD Question
  14. MTA Question
  15. Transfer to another department
  16. Used Member's name in call 2x
  17. Softened a "No" and found a way to say "Yes"
  18. Limit Increase
  19. Need Override
  20. Listened to Member feedback and offered a solution or product
  21. Updated the Contact Verification in Hydra
  22. Escalated Call
  23. Title Question
  24. Asked Code word
  25. Payoff Quote
  26. Personalized the call with a member (I love tacos too or happy Birthday!)
  27. Balance Inquiry
  28. Showed a member a self service option (ex. card manager)
  29. Fraud Alert