PayoffQuoteTitleQuestionEscalatedCallOLBRegistrationor PasswordresetUpdatedthe ContactVerificationin HydraRedFlagUsedMember'sname incall 2xMemberComplimentedyouBalanceInquiryNeedOverrideThank thememberfor calling.ACIPaymentFraudAlertCDQuestionAskedCodewordShowed amember a selfservice option(ex. cardmanager)MTAQuestionAsked, "Andwhat elsecan I helpyou withtoday?"Acknowledgedthe member'sappreciationwith MyPleasure orYour WelcomePersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Explained abanking termto avoidusing jargonCPICallTransfer toanotherdepartmentHotCardSoftened a"No" andfound a wayto say "Yes"OrderedChecksLimitIncreaseListened toMemberfeedback andoffered asolution orproductTalked to amembernamed James,Susan, John orMaryPayoffQuoteTitleQuestionEscalatedCallOLBRegistrationor PasswordresetUpdatedthe ContactVerificationin HydraRedFlagUsedMember'sname incall 2xMemberComplimentedyouBalanceInquiryNeedOverrideThank thememberfor calling.ACIPaymentFraudAlertCDQuestionAskedCodewordShowed amember a selfservice option(ex. cardmanager)MTAQuestionAsked, "Andwhat elsecan I helpyou withtoday?"Acknowledgedthe member'sappreciationwith MyPleasure orYour WelcomePersonalizedthe call with amember (I lovetacos too orhappyBirthday!)Explained abanking termto avoidusing jargonCPICallTransfer toanotherdepartmentHotCardSoftened a"No" andfound a wayto say "Yes"OrderedChecksLimitIncreaseListened toMemberfeedback andoffered asolution orproductTalked to amembernamed James,Susan, John orMary

Contact Center Bingo - CU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Payoff Quote
  2. Title Question
  3. Escalated Call
  4. OLB Registration or Password reset
  5. Updated the Contact Verification in Hydra
  6. Red Flag
  7. Used Member's name in call 2x
  8. Member Complimented you
  9. Balance Inquiry
  10. Need Override
  11. Thank the member for calling.
  12. ACI Payment
  13. Fraud Alert
  14. CD Question
  15. Asked Code word
  16. Showed a member a self service option (ex. card manager)
  17. MTA Question
  18. Asked, "And what else can I help you with today?"
  19. Acknowledged the member's appreciation with My Pleasure or Your Welcome
  20. Personalized the call with a member (I love tacos too or happy Birthday!)
  21. Explained a banking term to avoid using jargon
  22. CPI Call
  23. Transfer to another department
  24. Hot Card
  25. Softened a "No" and found a way to say "Yes"
  26. Ordered Checks
  27. Limit Increase
  28. Listened to Member feedback and offered a solution or product
  29. Talked to a member named James, Susan, John or Mary