This bingo card has a free space and 29 words: Used Member's name in call 2x, Red Flag, Asked Code word, Talked to a member named James, Susan, John or Mary, Balance Inquiry, MTA Question, Explained a banking term to avoid using jargon, CPI Call, Softened a "No" and found a way to say "Yes", Listened to Member feedback and offered a solution or product, Limit Increase, Fraud Alert, Updated the Contact Verification in Hydra, Payoff Quote, Personalized the call with a member (I love tacos too or happy Birthday!), Title Question, Acknowledged the member's appreciation with My Pleasure or Your Welcome, Transfer to another department, Need Override, Asked, "And what else can I help you with today?", OLB Registration or Password reset, Escalated Call, Thank the member for calling., CD Question, Ordered Checks, Showed a member a self service option (ex. card manager), ACI Payment, Member Complimented you and Hot Card.
CU Call Center Bingo | VMA BINGO | Shadowing Bingo 2 | CCU Contact Center Bingo | Loan Officer Marketing Bingo
Share this URL with your players:
For more control of your online game, create a clone of this card first.
Learn how to conduct a bingo game.
With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
