(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Mbr's tv is playing loudly in the background
Mbr doesn't believe you're part of UHC/scam
Mbr jumps into long winded information before you can verify them
Wrong number
Mbr is not available
Mbr states they don't give out PHI over the phone
You got your own member!
Music for voicemail
Super sweet inbound caller
Mbr greets you with immediate "Goodbye"
Mbr puts you on speaker phone to talk with everyone in the house
Request callback
Inbound mbr states "You called me."
Does HRA even though they already did it
A caller that needs transferred to MS
Mbr talks more to pets than you
Mbr says they've already spoken to someone this week
Another person in the room shouts the answers for the mbr
DNC
Mbr has to call you back to confirm you are who you say
Completes HRA, SDOH, HC scheduling, and full PW updates
Declines HRA because they think they already did it
Member states he/she is not available
Mbr answers with "What do you want?"
Hang up before you even say hello
First successful call, you assign yourself to the care team