DeadAir CallFlag aKnowledgearticleCreate amanualcaseUseO-helpAsk aclient for acasenumberChatterCustomerCareQualityUse anFCRTemplateAttach aKnowledgearticleVerify theclient'scallbacknumberUseSwarmTransfer acall toanotherlearninglevelRecommendthe LearningPortalMaintainyour holdtimesFinish acall withNo ACW!Show clienttheSuccessCommunityRockyourgreeting!Create aKnowledgearticleRoute acase to anoperationalteamRead thePHIdisclosureRefer aclient toProductFeedbackNon-usercallCreate acaseattachmentResolvea caseTakeownershipof a caseDeadAir CallFlag aKnowledgearticleCreate amanualcaseUseO-helpAsk aclient for acasenumberChatterCustomerCareQualityUse anFCRTemplateAttach aKnowledgearticleVerify theclient'scallbacknumberUseSwarmTransfer acall toanotherlearninglevelRecommendthe LearningPortalMaintainyour holdtimesFinish acall withNo ACW!Show clienttheSuccessCommunityRockyourgreeting!Create aKnowledgearticleRoute acase to anoperationalteamRead thePHIdisclosureRefer aclient toProductFeedbackNon-usercallCreate acaseattachmentResolvea caseTakeownershipof a case

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dead Air Call
  2. Flag a Knowledge article
  3. Create a manual case
  4. Use O-help
  5. Ask a client for a case number
  6. Chatter Customer Care Quality
  7. Use an FCR Template
  8. Attach a Knowledge article
  9. Verify the client's callback number
  10. Use Swarm
  11. Transfer a call to another learning level
  12. Recommend the Learning Portal
  13. Maintain your hold times
  14. Finish a call with No ACW!
  15. Show client the Success Community
  16. Rock your greeting!
  17. Create a Knowledge article
  18. Route a case to an operational team
  19. Read the PHI disclosure
  20. Refer a client to Product Feedback
  21. Non-user call
  22. Create a case attachment
  23. Resolve a case
  24. Take ownership of a case