Read thePHIdisclosureResolvea caseCreate amanualcaseFinish acall withNo ACW!UseSwarmNon-usercallCreate acaseattachmentRefer aclient toProductFeedbackAsk aclient for acasenumberUseO-helpTransfer acall toanotherlearninglevelFlag aKnowledgearticleRockyourgreeting!Use anFCRTemplateAttach aKnowledgearticleChatterCustomerCareQualityRecommendthe LearningPortalTakeownershipof a caseShow clienttheSuccessCommunityCreate aKnowledgearticleDeadAir CallRoute acase to anoperationalteamVerify theclient'scallbacknumberMaintainyour holdtimesRead thePHIdisclosureResolvea caseCreate amanualcaseFinish acall withNo ACW!UseSwarmNon-usercallCreate acaseattachmentRefer aclient toProductFeedbackAsk aclient for acasenumberUseO-helpTransfer acall toanotherlearninglevelFlag aKnowledgearticleRockyourgreeting!Use anFCRTemplateAttach aKnowledgearticleChatterCustomerCareQualityRecommendthe LearningPortalTakeownershipof a caseShow clienttheSuccessCommunityCreate aKnowledgearticleDeadAir CallRoute acase to anoperationalteamVerify theclient'scallbacknumberMaintainyour holdtimes

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read the PHI disclosure
  2. Resolve a case
  3. Create a manual case
  4. Finish a call with No ACW!
  5. Use Swarm
  6. Non-user call
  7. Create a case attachment
  8. Refer a client to Product Feedback
  9. Ask a client for a case number
  10. Use O-help
  11. Transfer a call to another learning level
  12. Flag a Knowledge article
  13. Rock your greeting!
  14. Use an FCR Template
  15. Attach a Knowledge article
  16. Chatter Customer Care Quality
  17. Recommend the Learning Portal
  18. Take ownership of a case
  19. Show client the Success Community
  20. Create a Knowledge article
  21. Dead Air Call
  22. Route a case to an operational team
  23. Verify the client's callback number
  24. Maintain your hold times