Create amanualcaseCreate acaseattachmentRead thePHIdisclosureUseO-helpAsk aclient for acasenumberCreate aKnowledgearticleVerify theclient'scallbacknumberRecommendthe LearningPortalUse anFCRTemplateUseSwarmTakeownershipof a caseRefer aclient toProductFeedbackShow clienttheSuccessCommunityTransfer acall toanotherlearninglevelMaintainyour holdtimesAttach aKnowledgearticleNon-usercallRockyourgreeting!DeadAir CallRoute acase to anoperationalteamFinish acall withNo ACW!Flag aKnowledgearticleChatterCustomerCareQualityResolvea caseCreate amanualcaseCreate acaseattachmentRead thePHIdisclosureUseO-helpAsk aclient for acasenumberCreate aKnowledgearticleVerify theclient'scallbacknumberRecommendthe LearningPortalUse anFCRTemplateUseSwarmTakeownershipof a caseRefer aclient toProductFeedbackShow clienttheSuccessCommunityTransfer acall toanotherlearninglevelMaintainyour holdtimesAttach aKnowledgearticleNon-usercallRockyourgreeting!DeadAir CallRoute acase to anoperationalteamFinish acall withNo ACW!Flag aKnowledgearticleChatterCustomerCareQualityResolvea case

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a manual case
  2. Create a case attachment
  3. Read the PHI disclosure
  4. Use O-help
  5. Ask a client for a case number
  6. Create a Knowledge article
  7. Verify the client's callback number
  8. Recommend the Learning Portal
  9. Use an FCR Template
  10. Use Swarm
  11. Take ownership of a case
  12. Refer a client to Product Feedback
  13. Show client the Success Community
  14. Transfer a call to another learning level
  15. Maintain your hold times
  16. Attach a Knowledge article
  17. Non-user call
  18. Rock your greeting!
  19. Dead Air Call
  20. Route a case to an operational team
  21. Finish a call with No ACW!
  22. Flag a Knowledge article
  23. Chatter Customer Care Quality
  24. Resolve a case