Route acase to anoperationalteamCreate acaseattachmentVerify theclient'scallbacknumberFlag aKnowledgearticleRefer aclient toProductFeedbackUse anFCRTemplateDeadAir CallTakeownershipof a caseUseSwarmRockyourgreeting!Recommendthe LearningPortalTransfer acall toanotherlearninglevelMaintainyour holdtimesResolvea caseFinish acall withNo ACW!UseO-helpShow clienttheSuccessCommunityRead thePHIdisclosureAttach aKnowledgearticleAsk aclient for acasenumberChatterCustomerCareQualityCreate aKnowledgearticleNon-usercallCreate amanualcaseRoute acase to anoperationalteamCreate acaseattachmentVerify theclient'scallbacknumberFlag aKnowledgearticleRefer aclient toProductFeedbackUse anFCRTemplateDeadAir CallTakeownershipof a caseUseSwarmRockyourgreeting!Recommendthe LearningPortalTransfer acall toanotherlearninglevelMaintainyour holdtimesResolvea caseFinish acall withNo ACW!UseO-helpShow clienttheSuccessCommunityRead thePHIdisclosureAttach aKnowledgearticleAsk aclient for acasenumberChatterCustomerCareQualityCreate aKnowledgearticleNon-usercallCreate amanualcase

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Route a case to an operational team
  2. Create a case attachment
  3. Verify the client's callback number
  4. Flag a Knowledge article
  5. Refer a client to Product Feedback
  6. Use an FCR Template
  7. Dead Air Call
  8. Take ownership of a case
  9. Use Swarm
  10. Rock your greeting!
  11. Recommend the Learning Portal
  12. Transfer a call to another learning level
  13. Maintain your hold times
  14. Resolve a case
  15. Finish a call with No ACW!
  16. Use O-help
  17. Show client the Success Community
  18. Read the PHI disclosure
  19. Attach a Knowledge article
  20. Ask a client for a case number
  21. Chatter Customer Care Quality
  22. Create a Knowledge article
  23. Non-user call
  24. Create a manual case