Refer aclient toProductFeedbackResolvea caseRecommendthe LearningPortalNon-usercallChatterCustomerCareQualityFlag aKnowledgearticleTransfer acall toanotherlearninglevelFinish acall withNo ACW!Rockyourgreeting!UseO-helpAttach aKnowledgearticleMaintainyour holdtimesCreate amanualcaseUseSwarmUse anFCRTemplateDeadAir CallCreate aKnowledgearticleRoute acase to anoperationalteamTakeownershipof a caseRead thePHIdisclosureShow clienttheSuccessCommunityVerify theclient'scallbacknumberAsk aclient for acasenumberCreate acaseattachmentRefer aclient toProductFeedbackResolvea caseRecommendthe LearningPortalNon-usercallChatterCustomerCareQualityFlag aKnowledgearticleTransfer acall toanotherlearninglevelFinish acall withNo ACW!Rockyourgreeting!UseO-helpAttach aKnowledgearticleMaintainyour holdtimesCreate amanualcaseUseSwarmUse anFCRTemplateDeadAir CallCreate aKnowledgearticleRoute acase to anoperationalteamTakeownershipof a caseRead thePHIdisclosureShow clienttheSuccessCommunityVerify theclient'scallbacknumberAsk aclient for acasenumberCreate acaseattachment

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer a client to Product Feedback
  2. Resolve a case
  3. Recommend the Learning Portal
  4. Non-user call
  5. Chatter Customer Care Quality
  6. Flag a Knowledge article
  7. Transfer a call to another learning level
  8. Finish a call with No ACW!
  9. Rock your greeting!
  10. Use O-help
  11. Attach a Knowledge article
  12. Maintain your hold times
  13. Create a manual case
  14. Use Swarm
  15. Use an FCR Template
  16. Dead Air Call
  17. Create a Knowledge article
  18. Route a case to an operational team
  19. Take ownership of a case
  20. Read the PHI disclosure
  21. Show client the Success Community
  22. Verify the client's callback number
  23. Ask a client for a case number
  24. Create a case attachment