Takeownershipof a caseVerify theclient'scallbacknumberRecommendthe LearningPortalRockyourgreeting!Refer aclient toProductFeedbackUse anFCRTemplateFinish acall withNo ACW!Read thePHIdisclosureResolvea caseNon-usercallAsk aclient for acasenumberCreate acaseattachmentShow clienttheSuccessCommunityRoute acase to anoperationalteamCreate aKnowledgearticleUseO-helpChatterCustomerCareQualityDeadAir CallUseSwarmAttach aKnowledgearticleTransfer acall toanotherlearninglevelCreate amanualcaseMaintainyour holdtimesFlag aKnowledgearticleTakeownershipof a caseVerify theclient'scallbacknumberRecommendthe LearningPortalRockyourgreeting!Refer aclient toProductFeedbackUse anFCRTemplateFinish acall withNo ACW!Read thePHIdisclosureResolvea caseNon-usercallAsk aclient for acasenumberCreate acaseattachmentShow clienttheSuccessCommunityRoute acase to anoperationalteamCreate aKnowledgearticleUseO-helpChatterCustomerCareQualityDeadAir CallUseSwarmAttach aKnowledgearticleTransfer acall toanotherlearninglevelCreate amanualcaseMaintainyour holdtimesFlag aKnowledgearticle

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Take ownership of a case
  2. Verify the client's callback number
  3. Recommend the Learning Portal
  4. Rock your greeting!
  5. Refer a client to Product Feedback
  6. Use an FCR Template
  7. Finish a call with No ACW!
  8. Read the PHI disclosure
  9. Resolve a case
  10. Non-user call
  11. Ask a client for a case number
  12. Create a case attachment
  13. Show client the Success Community
  14. Route a case to an operational team
  15. Create a Knowledge article
  16. Use O-help
  17. Chatter Customer Care Quality
  18. Dead Air Call
  19. Use Swarm
  20. Attach a Knowledge article
  21. Transfer a call to another learning level
  22. Create a manual case
  23. Maintain your hold times
  24. Flag a Knowledge article