Takeownershipof a caseCreate amanualcaseAttach aKnowledgearticleResolvea caseRockyourgreeting!Flag aKnowledgearticleUseSwarmShow clienttheSuccessCommunityRefer aclient toProductFeedbackRoute acase to anoperationalteamRecommendthe LearningPortalFinish acall withNo ACW!Maintainyour holdtimesRead thePHIdisclosureAsk aclient for acasenumberDeadAir CallCreate aKnowledgearticleVerify theclient'scallbacknumberTransfer acall toanotherlearninglevelChatterCustomerCareQualityNon-usercallUse anFCRTemplateCreate acaseattachmentUseO-helpTakeownershipof a caseCreate amanualcaseAttach aKnowledgearticleResolvea caseRockyourgreeting!Flag aKnowledgearticleUseSwarmShow clienttheSuccessCommunityRefer aclient toProductFeedbackRoute acase to anoperationalteamRecommendthe LearningPortalFinish acall withNo ACW!Maintainyour holdtimesRead thePHIdisclosureAsk aclient for acasenumberDeadAir CallCreate aKnowledgearticleVerify theclient'scallbacknumberTransfer acall toanotherlearninglevelChatterCustomerCareQualityNon-usercallUse anFCRTemplateCreate acaseattachmentUseO-help

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take ownership of a case
  2. Create a manual case
  3. Attach a Knowledge article
  4. Resolve a case
  5. Rock your greeting!
  6. Flag a Knowledge article
  7. Use Swarm
  8. Show client the Success Community
  9. Refer a client to Product Feedback
  10. Route a case to an operational team
  11. Recommend the Learning Portal
  12. Finish a call with No ACW!
  13. Maintain your hold times
  14. Read the PHI disclosure
  15. Ask a client for a case number
  16. Dead Air Call
  17. Create a Knowledge article
  18. Verify the client's callback number
  19. Transfer a call to another learning level
  20. Chatter Customer Care Quality
  21. Non-user call
  22. Use an FCR Template
  23. Create a case attachment
  24. Use O-help