Flag aKnowledgearticleCreate acaseattachmentTakeownershipof a caseRockyourgreeting!Finish acall withNo ACW!Refer aclient toProductFeedbackRecommendthe LearningPortalUse anFCRTemplateAttach aKnowledgearticleShow clienttheSuccessCommunityResolvea caseNon-usercallRoute acase to anoperationalteamTransfer acall toanotherlearninglevelRead thePHIdisclosureCreate amanualcaseCreate aKnowledgearticleChatterCustomerCareQualityVerify theclient'scallbacknumberMaintainyour holdtimesDeadAir CallUseSwarmUseO-helpAsk aclient for acasenumberFlag aKnowledgearticleCreate acaseattachmentTakeownershipof a caseRockyourgreeting!Finish acall withNo ACW!Refer aclient toProductFeedbackRecommendthe LearningPortalUse anFCRTemplateAttach aKnowledgearticleShow clienttheSuccessCommunityResolvea caseNon-usercallRoute acase to anoperationalteamTransfer acall toanotherlearninglevelRead thePHIdisclosureCreate amanualcaseCreate aKnowledgearticleChatterCustomerCareQualityVerify theclient'scallbacknumberMaintainyour holdtimesDeadAir CallUseSwarmUseO-helpAsk aclient for acasenumber

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Flag a Knowledge article
  2. Create a case attachment
  3. Take ownership of a case
  4. Rock your greeting!
  5. Finish a call with No ACW!
  6. Refer a client to Product Feedback
  7. Recommend the Learning Portal
  8. Use an FCR Template
  9. Attach a Knowledge article
  10. Show client the Success Community
  11. Resolve a case
  12. Non-user call
  13. Route a case to an operational team
  14. Transfer a call to another learning level
  15. Read the PHI disclosure
  16. Create a manual case
  17. Create a Knowledge article
  18. Chatter Customer Care Quality
  19. Verify the client's callback number
  20. Maintain your hold times
  21. Dead Air Call
  22. Use Swarm
  23. Use O-help
  24. Ask a client for a case number