UseO-helpRecommendthe LearningPortalShow clienttheSuccessCommunityUse anFCRTemplateRockyourgreeting!UseSwarmTakeownershipof a caseAttach aKnowledgearticleFlag aKnowledgearticleFinish acall withNo ACW!Create aKnowledgearticleRefer aclient toProductFeedbackMaintainyour holdtimesAsk aclient for acasenumberResolvea caseTransfer acall toanotherlearninglevelRead thePHIdisclosureChatterCustomerCareQualityNon-usercallVerify theclient'scallbacknumberDeadAir CallCreate amanualcaseRoute acase to anoperationalteamCreate acaseattachmentUseO-helpRecommendthe LearningPortalShow clienttheSuccessCommunityUse anFCRTemplateRockyourgreeting!UseSwarmTakeownershipof a caseAttach aKnowledgearticleFlag aKnowledgearticleFinish acall withNo ACW!Create aKnowledgearticleRefer aclient toProductFeedbackMaintainyour holdtimesAsk aclient for acasenumberResolvea caseTransfer acall toanotherlearninglevelRead thePHIdisclosureChatterCustomerCareQualityNon-usercallVerify theclient'scallbacknumberDeadAir CallCreate amanualcaseRoute acase to anoperationalteamCreate acaseattachment

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use O-help
  2. Recommend the Learning Portal
  3. Show client the Success Community
  4. Use an FCR Template
  5. Rock your greeting!
  6. Use Swarm
  7. Take ownership of a case
  8. Attach a Knowledge article
  9. Flag a Knowledge article
  10. Finish a call with No ACW!
  11. Create a Knowledge article
  12. Refer a client to Product Feedback
  13. Maintain your hold times
  14. Ask a client for a case number
  15. Resolve a case
  16. Transfer a call to another learning level
  17. Read the PHI disclosure
  18. Chatter Customer Care Quality
  19. Non-user call
  20. Verify the client's callback number
  21. Dead Air Call
  22. Create a manual case
  23. Route a case to an operational team
  24. Create a case attachment