Take ownership of a case Verify the client's callback number Recommend the Learning Portal Rock your greeting! Refer a client to Product Feedback Use an FCR Template Finish a call with No ACW! Read the PHI disclosure Resolve a case Non- user call Ask a client for a case number Create a case attachment Show client the Success Community Route a case to an operational team Create a Knowledge article Use O-help Chatter Customer Care Quality Dead Air Call Use Swarm Attach a Knowledge article Transfer a call to another learning level Create a manual case Maintain your hold times Flag a Knowledge article Take ownership of a case Verify the client's callback number Recommend the Learning Portal Rock your greeting! Refer a client to Product Feedback Use an FCR Template Finish a call with No ACW! Read the PHI disclosure Resolve a case Non- user call Ask a client for a case number Create a case attachment Show client the Success Community Route a case to an operational team Create a Knowledge article Use O-help Chatter Customer Care Quality Dead Air Call Use Swarm Attach a Knowledge article Transfer a call to another learning level Create a manual case Maintain your hold times Flag a Knowledge article
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Take ownership of a case
Verify the client's callback number
Recommend the Learning Portal
Rock your greeting!
Refer a client to Product Feedback
Use an FCR Template
Finish a call with No ACW!
Read the PHI disclosure
Resolve a case
Non-user call
Ask a client for a case number
Create a case attachment
Show client the Success Community
Route a case to an operational team
Create a Knowledge article
Use O-help
Chatter Customer Care Quality
Dead Air Call
Use Swarm
Attach a Knowledge article
Transfer a call to another learning level
Create a manual case
Maintain your hold times
Flag a Knowledge article