Refer a client to Product Feedback Resolve a case Recommend the Learning Portal Non- user call Chatter Customer Care Quality Flag a Knowledge article Transfer a call to another learning level Finish a call with No ACW! Rock your greeting! Use O-help Attach a Knowledge article Maintain your hold times Create a manual case Use Swarm Use an FCR Template Dead Air Call Create a Knowledge article Route a case to an operational team Take ownership of a case Read the PHI disclosure Show client the Success Community Verify the client's callback number Ask a client for a case number Create a case attachment Refer a client to Product Feedback Resolve a case Recommend the Learning Portal Non- user call Chatter Customer Care Quality Flag a Knowledge article Transfer a call to another learning level Finish a call with No ACW! Rock your greeting! Use O-help Attach a Knowledge article Maintain your hold times Create a manual case Use Swarm Use an FCR Template Dead Air Call Create a Knowledge article Route a case to an operational team Take ownership of a case Read the PHI disclosure Show client the Success Community Verify the client's callback number Ask a client for a case number Create a case attachment
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Refer a client to Product Feedback
Resolve a case
Recommend the Learning Portal
Non-user call
Chatter Customer Care Quality
Flag a Knowledge article
Transfer a call to another learning level
Finish a call with No ACW!
Rock your greeting!
Use O-help
Attach a Knowledge article
Maintain your hold times
Create a manual case
Use Swarm
Use an FCR Template
Dead Air Call
Create a Knowledge article
Route a case to an operational team
Take ownership of a case
Read the PHI disclosure
Show client the Success Community
Verify the client's callback number
Ask a client for a case number
Create a case attachment