Read thePHIdisclosureDeadAir CallCreate aKnowledgearticleFinish acall withNo ACW!Use anFCRTemplateAsk aclient for acasenumberTakeownershipof a caseCreate acaseattachmentRecommendthe LearningPortalShow clienttheSuccessCommunityResolvea caseMaintainyour holdtimesTransfer acall toanotherlearninglevelAttach aKnowledgearticleVerify theclient'scallbacknumberRefer aclient toProductFeedbackNon-usercallCreate amanualcaseUseO-helpChatterCustomerCareQualityUseSwarmRoute acase to anoperationalteamRockyourgreeting!Flag aKnowledgearticleRead thePHIdisclosureDeadAir CallCreate aKnowledgearticleFinish acall withNo ACW!Use anFCRTemplateAsk aclient for acasenumberTakeownershipof a caseCreate acaseattachmentRecommendthe LearningPortalShow clienttheSuccessCommunityResolvea caseMaintainyour holdtimesTransfer acall toanotherlearninglevelAttach aKnowledgearticleVerify theclient'scallbacknumberRefer aclient toProductFeedbackNon-usercallCreate amanualcaseUseO-helpChatterCustomerCareQualityUseSwarmRoute acase to anoperationalteamRockyourgreeting!Flag aKnowledgearticle

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read the PHI disclosure
  2. Dead Air Call
  3. Create a Knowledge article
  4. Finish a call with No ACW!
  5. Use an FCR Template
  6. Ask a client for a case number
  7. Take ownership of a case
  8. Create a case attachment
  9. Recommend the Learning Portal
  10. Show client the Success Community
  11. Resolve a case
  12. Maintain your hold times
  13. Transfer a call to another learning level
  14. Attach a Knowledge article
  15. Verify the client's callback number
  16. Refer a client to Product Feedback
  17. Non-user call
  18. Create a manual case
  19. Use O-help
  20. Chatter Customer Care Quality
  21. Use Swarm
  22. Route a case to an operational team
  23. Rock your greeting!
  24. Flag a Knowledge article