Route a case to an operational team Recommend the Learning Portal Use O-help Create a manual case Finish a call with No ACW! Chatter Customer Care Quality Resolve a case Show client the Success Community Maintain your hold times Use an FCR Template Create a case attachment Refer a client to Product Feedback Ask a client for a case number Read the PHI disclosure Rock your greeting! Transfer a call to another learning level Verify the client's callback number Non- user call Dead Air Call Use Swarm Take ownership of a case Flag a Knowledge article Create a Knowledge article Attach a Knowledge article Route a case to an operational team Recommend the Learning Portal Use O-help Create a manual case Finish a call with No ACW! Chatter Customer Care Quality Resolve a case Show client the Success Community Maintain your hold times Use an FCR Template Create a case attachment Refer a client to Product Feedback Ask a client for a case number Read the PHI disclosure Rock your greeting! Transfer a call to another learning level Verify the client's callback number Non- user call Dead Air Call Use Swarm Take ownership of a case Flag a Knowledge article Create a Knowledge article Attach a Knowledge article
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Route a case to an operational team
Recommend the Learning Portal
Use O-help
Create a manual case
Finish a call with No ACW!
Chatter Customer Care Quality
Resolve a case
Show client the Success Community
Maintain your hold times
Use an FCR Template
Create a case attachment
Refer a client to Product Feedback
Ask a client for a case number
Read the PHI disclosure
Rock your greeting!
Transfer a call to another learning level
Verify the client's callback number
Non-user call
Dead Air Call
Use Swarm
Take ownership of a case
Flag a Knowledge article
Create a Knowledge article
Attach a Knowledge article