UseO-helpRoute acase to anoperationalteamCreate aKnowledgearticleRecommendthe LearningPortalNon-usercallFlag aKnowledgearticleAttach aKnowledgearticleDeadAir CallFinish acall withNo ACW!Read thePHIdisclosureRockyourgreeting!Verify theclient'scallbacknumberTakeownershipof a caseMaintainyour holdtimesRefer aclient toProductFeedbackAsk aclient for acasenumberShow clienttheSuccessCommunityCreate amanualcaseCreate acaseattachmentUse anFCRTemplateResolvea caseUseSwarmChatterCustomerCareQualityTransfer acall toanotherlearninglevelUseO-helpRoute acase to anoperationalteamCreate aKnowledgearticleRecommendthe LearningPortalNon-usercallFlag aKnowledgearticleAttach aKnowledgearticleDeadAir CallFinish acall withNo ACW!Read thePHIdisclosureRockyourgreeting!Verify theclient'scallbacknumberTakeownershipof a caseMaintainyour holdtimesRefer aclient toProductFeedbackAsk aclient for acasenumberShow clienttheSuccessCommunityCreate amanualcaseCreate acaseattachmentUse anFCRTemplateResolvea caseUseSwarmChatterCustomerCareQualityTransfer acall toanotherlearninglevel

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use O-help
  2. Route a case to an operational team
  3. Create a Knowledge article
  4. Recommend the Learning Portal
  5. Non-user call
  6. Flag a Knowledge article
  7. Attach a Knowledge article
  8. Dead Air Call
  9. Finish a call with No ACW!
  10. Read the PHI disclosure
  11. Rock your greeting!
  12. Verify the client's callback number
  13. Take ownership of a case
  14. Maintain your hold times
  15. Refer a client to Product Feedback
  16. Ask a client for a case number
  17. Show client the Success Community
  18. Create a manual case
  19. Create a case attachment
  20. Use an FCR Template
  21. Resolve a case
  22. Use Swarm
  23. Chatter Customer Care Quality
  24. Transfer a call to another learning level