ChatterCustomerCareQualityCreate aKnowledgearticleUseO-helpNon-usercallUseSwarmUse anFCRTemplateTransfer acall toanotherlearninglevelCreate amanualcaseResolvea caseRead thePHIdisclosureFlag aKnowledgearticleMaintainyour holdtimesVerify theclient'scallbacknumberRoute acase to anoperationalteamRockyourgreeting!Create acaseattachmentShow clienttheSuccessCommunityAttach aKnowledgearticleRecommendthe LearningPortalAsk aclient for acasenumberTakeownershipof a caseDeadAir CallRefer aclient toProductFeedbackFinish acall withNo ACW!ChatterCustomerCareQualityCreate aKnowledgearticleUseO-helpNon-usercallUseSwarmUse anFCRTemplateTransfer acall toanotherlearninglevelCreate amanualcaseResolvea caseRead thePHIdisclosureFlag aKnowledgearticleMaintainyour holdtimesVerify theclient'scallbacknumberRoute acase to anoperationalteamRockyourgreeting!Create acaseattachmentShow clienttheSuccessCommunityAttach aKnowledgearticleRecommendthe LearningPortalAsk aclient for acasenumberTakeownershipof a caseDeadAir CallRefer aclient toProductFeedbackFinish acall withNo ACW!

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Chatter Customer Care Quality
  2. Create a Knowledge article
  3. Use O-help
  4. Non-user call
  5. Use Swarm
  6. Use an FCR Template
  7. Transfer a call to another learning level
  8. Create a manual case
  9. Resolve a case
  10. Read the PHI disclosure
  11. Flag a Knowledge article
  12. Maintain your hold times
  13. Verify the client's callback number
  14. Route a case to an operational team
  15. Rock your greeting!
  16. Create a case attachment
  17. Show client the Success Community
  18. Attach a Knowledge article
  19. Recommend the Learning Portal
  20. Ask a client for a case number
  21. Take ownership of a case
  22. Dead Air Call
  23. Refer a client to Product Feedback
  24. Finish a call with No ACW!