Verify theclient'scallbacknumberCreate amanualcaseAttach aKnowledgearticleAsk aclient for acasenumberRefer aclient toProductFeedbackChatterCustomerCareQualityUseO-helpFlag aKnowledgearticleTakeownershipof a caseRecommendthe LearningPortalDeadAir CallNon-usercallCreate aKnowledgearticleTransfer acall toanotherlearninglevelRoute acase to anoperationalteamCreate acaseattachmentUse anFCRTemplateShow clienttheSuccessCommunityRead thePHIdisclosureMaintainyour holdtimesRockyourgreeting!Resolvea caseUseSwarmFinish acall withNo ACW!Verify theclient'scallbacknumberCreate amanualcaseAttach aKnowledgearticleAsk aclient for acasenumberRefer aclient toProductFeedbackChatterCustomerCareQualityUseO-helpFlag aKnowledgearticleTakeownershipof a caseRecommendthe LearningPortalDeadAir CallNon-usercallCreate aKnowledgearticleTransfer acall toanotherlearninglevelRoute acase to anoperationalteamCreate acaseattachmentUse anFCRTemplateShow clienttheSuccessCommunityRead thePHIdisclosureMaintainyour holdtimesRockyourgreeting!Resolvea caseUseSwarmFinish acall withNo ACW!

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Verify the client's callback number
  2. Create a manual case
  3. Attach a Knowledge article
  4. Ask a client for a case number
  5. Refer a client to Product Feedback
  6. Chatter Customer Care Quality
  7. Use O-help
  8. Flag a Knowledge article
  9. Take ownership of a case
  10. Recommend the Learning Portal
  11. Dead Air Call
  12. Non-user call
  13. Create a Knowledge article
  14. Transfer a call to another learning level
  15. Route a case to an operational team
  16. Create a case attachment
  17. Use an FCR Template
  18. Show client the Success Community
  19. Read the PHI disclosure
  20. Maintain your hold times
  21. Rock your greeting!
  22. Resolve a case
  23. Use Swarm
  24. Finish a call with No ACW!