Ask aclient for acasenumberNon-usercallVerify theclient'scallbacknumberResolvea caseUse anFCRTemplateRecommendthe LearningPortalMaintainyour holdtimesCreate aKnowledgearticleCreate amanualcaseFinish acall withNo ACW!Read thePHIdisclosureRefer aclient toProductFeedbackDeadAir CallRockyourgreeting!Flag aKnowledgearticleCreate acaseattachmentUseSwarmAttach aKnowledgearticleChatterCustomerCareQualityRoute acase to anoperationalteamTakeownershipof a caseTransfer acall toanotherlearninglevelUseO-helpShow clienttheSuccessCommunityAsk aclient for acasenumberNon-usercallVerify theclient'scallbacknumberResolvea caseUse anFCRTemplateRecommendthe LearningPortalMaintainyour holdtimesCreate aKnowledgearticleCreate amanualcaseFinish acall withNo ACW!Read thePHIdisclosureRefer aclient toProductFeedbackDeadAir CallRockyourgreeting!Flag aKnowledgearticleCreate acaseattachmentUseSwarmAttach aKnowledgearticleChatterCustomerCareQualityRoute acase to anoperationalteamTakeownershipof a caseTransfer acall toanotherlearninglevelUseO-helpShow clienttheSuccessCommunity

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a client for a case number
  2. Non-user call
  3. Verify the client's callback number
  4. Resolve a case
  5. Use an FCR Template
  6. Recommend the Learning Portal
  7. Maintain your hold times
  8. Create a Knowledge article
  9. Create a manual case
  10. Finish a call with No ACW!
  11. Read the PHI disclosure
  12. Refer a client to Product Feedback
  13. Dead Air Call
  14. Rock your greeting!
  15. Flag a Knowledge article
  16. Create a case attachment
  17. Use Swarm
  18. Attach a Knowledge article
  19. Chatter Customer Care Quality
  20. Route a case to an operational team
  21. Take ownership of a case
  22. Transfer a call to another learning level
  23. Use O-help
  24. Show client the Success Community