Ask a client for a case number Non- user call Verify the client's callback number Resolve a case Use an FCR Template Recommend the Learning Portal Maintain your hold times Create a Knowledge article Create a manual case Finish a call with No ACW! Read the PHI disclosure Refer a client to Product Feedback Dead Air Call Rock your greeting! Flag a Knowledge article Create a case attachment Use Swarm Attach a Knowledge article Chatter Customer Care Quality Route a case to an operational team Take ownership of a case Transfer a call to another learning level Use O-help Show client the Success Community Ask a client for a case number Non- user call Verify the client's callback number Resolve a case Use an FCR Template Recommend the Learning Portal Maintain your hold times Create a Knowledge article Create a manual case Finish a call with No ACW! Read the PHI disclosure Refer a client to Product Feedback Dead Air Call Rock your greeting! Flag a Knowledge article Create a case attachment Use Swarm Attach a Knowledge article Chatter Customer Care Quality Route a case to an operational team Take ownership of a case Transfer a call to another learning level Use O-help Show client the Success Community
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ask a client for a case number
Non-user call
Verify the client's callback number
Resolve a case
Use an FCR Template
Recommend the Learning Portal
Maintain your hold times
Create a Knowledge article
Create a manual case
Finish a call with No ACW!
Read the PHI disclosure
Refer a client to Product Feedback
Dead Air Call
Rock your greeting!
Flag a Knowledge article
Create a case attachment
Use Swarm
Attach a Knowledge article
Chatter Customer Care Quality
Route a case to an operational team
Take ownership of a case
Transfer a call to another learning level
Use O-help
Show client the Success Community