Attach aKnowledgearticleUseSwarmTransfer acall toanotherlearninglevelVerify theclient'scallbacknumberFlag aKnowledgearticleRockyourgreeting!UseO-helpTakeownershipof a caseRecommendthe LearningPortalFinish acall withNo ACW!Create acaseattachmentRoute acase to anoperationalteamDeadAir CallRead thePHIdisclosureResolvea caseAsk aclient for acasenumberCreate aKnowledgearticleUse anFCRTemplateChatterCustomerCareQualityShow clienttheSuccessCommunityMaintainyour holdtimesNon-usercallRefer aclient toProductFeedbackCreate amanualcaseAttach aKnowledgearticleUseSwarmTransfer acall toanotherlearninglevelVerify theclient'scallbacknumberFlag aKnowledgearticleRockyourgreeting!UseO-helpTakeownershipof a caseRecommendthe LearningPortalFinish acall withNo ACW!Create acaseattachmentRoute acase to anoperationalteamDeadAir CallRead thePHIdisclosureResolvea caseAsk aclient for acasenumberCreate aKnowledgearticleUse anFCRTemplateChatterCustomerCareQualityShow clienttheSuccessCommunityMaintainyour holdtimesNon-usercallRefer aclient toProductFeedbackCreate amanualcase

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attach a Knowledge article
  2. Use Swarm
  3. Transfer a call to another learning level
  4. Verify the client's callback number
  5. Flag a Knowledge article
  6. Rock your greeting!
  7. Use O-help
  8. Take ownership of a case
  9. Recommend the Learning Portal
  10. Finish a call with No ACW!
  11. Create a case attachment
  12. Route a case to an operational team
  13. Dead Air Call
  14. Read the PHI disclosure
  15. Resolve a case
  16. Ask a client for a case number
  17. Create a Knowledge article
  18. Use an FCR Template
  19. Chatter Customer Care Quality
  20. Show client the Success Community
  21. Maintain your hold times
  22. Non-user call
  23. Refer a client to Product Feedback
  24. Create a manual case