Takeownershipof a caseFlag aKnowledgearticleFinish acall withNo ACW!ChatterCustomerCareQualityMaintainyour holdtimesShow clienttheSuccessCommunityRead thePHIdisclosureTransfer acall toanotherlearninglevelCreate aKnowledgearticleCreate amanualcaseUseO-helpRefer aclient toProductFeedbackRecommendthe LearningPortalCreate acaseattachmentAsk aclient for acasenumberAttach aKnowledgearticleRockyourgreeting!Resolvea caseRoute acase to anoperationalteamUse anFCRTemplateUseSwarmNon-usercallDeadAir CallVerify theclient'scallbacknumberTakeownershipof a caseFlag aKnowledgearticleFinish acall withNo ACW!ChatterCustomerCareQualityMaintainyour holdtimesShow clienttheSuccessCommunityRead thePHIdisclosureTransfer acall toanotherlearninglevelCreate aKnowledgearticleCreate amanualcaseUseO-helpRefer aclient toProductFeedbackRecommendthe LearningPortalCreate acaseattachmentAsk aclient for acasenumberAttach aKnowledgearticleRockyourgreeting!Resolvea caseRoute acase to anoperationalteamUse anFCRTemplateUseSwarmNon-usercallDeadAir CallVerify theclient'scallbacknumber

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take ownership of a case
  2. Flag a Knowledge article
  3. Finish a call with No ACW!
  4. Chatter Customer Care Quality
  5. Maintain your hold times
  6. Show client the Success Community
  7. Read the PHI disclosure
  8. Transfer a call to another learning level
  9. Create a Knowledge article
  10. Create a manual case
  11. Use O-help
  12. Refer a client to Product Feedback
  13. Recommend the Learning Portal
  14. Create a case attachment
  15. Ask a client for a case number
  16. Attach a Knowledge article
  17. Rock your greeting!
  18. Resolve a case
  19. Route a case to an operational team
  20. Use an FCR Template
  21. Use Swarm
  22. Non-user call
  23. Dead Air Call
  24. Verify the client's callback number