Create a manual case Create a Knowledge article Route a case to an operational team Take ownership of a case Use an FCR Template Maintain your hold times Verify the client's callback number Flag a Knowledge article Rock your greeting! Read the PHI disclosure Attach a Knowledge article Dead Air Call Transfer a call to another learning level Use Swarm Finish a call with No ACW! Chatter Customer Care Quality Refer a client to Product Feedback Resolve a case Ask a client for a case number Create a case attachment Non- user call Recommend the Learning Portal Show client the Success Community Use O-help Create a manual case Create a Knowledge article Route a case to an operational team Take ownership of a case Use an FCR Template Maintain your hold times Verify the client's callback number Flag a Knowledge article Rock your greeting! Read the PHI disclosure Attach a Knowledge article Dead Air Call Transfer a call to another learning level Use Swarm Finish a call with No ACW! Chatter Customer Care Quality Refer a client to Product Feedback Resolve a case Ask a client for a case number Create a case attachment Non- user call Recommend the Learning Portal Show client the Success Community Use O-help
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Create a manual case
Create a Knowledge article
Route a case to an operational team
Take ownership of a case
Use an FCR Template
Maintain your hold times
Verify the client's callback number
Flag a Knowledge article
Rock your greeting!
Read the PHI disclosure
Attach a Knowledge article
Dead Air Call
Transfer a call to another learning level
Use Swarm
Finish a call with No ACW!
Chatter Customer Care Quality
Refer a client to Product Feedback
Resolve a case
Ask a client for a case number
Create a case attachment
Non-user call
Recommend the Learning Portal
Show client the Success Community
Use O-help