Rockyourgreeting!Recommendthe LearningPortalRoute acase to anoperationalteamRead thePHIdisclosureCreate amanualcaseTakeownershipof a caseUseSwarmNon-usercallCreate acaseattachmentVerify theclient'scallbacknumberAttach aKnowledgearticleUseO-helpDeadAir CallMaintainyour holdtimesFinish acall withNo ACW!Use anFCRTemplateTransfer acall toanotherlearninglevelResolvea caseCreate aKnowledgearticleShow clienttheSuccessCommunityChatterCustomerCareQualityAsk aclient for acasenumberRefer aclient toProductFeedbackFlag aKnowledgearticleRockyourgreeting!Recommendthe LearningPortalRoute acase to anoperationalteamRead thePHIdisclosureCreate amanualcaseTakeownershipof a caseUseSwarmNon-usercallCreate acaseattachmentVerify theclient'scallbacknumberAttach aKnowledgearticleUseO-helpDeadAir CallMaintainyour holdtimesFinish acall withNo ACW!Use anFCRTemplateTransfer acall toanotherlearninglevelResolvea caseCreate aKnowledgearticleShow clienttheSuccessCommunityChatterCustomerCareQualityAsk aclient for acasenumberRefer aclient toProductFeedbackFlag aKnowledgearticle

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Rock your greeting!
  2. Recommend the Learning Portal
  3. Route a case to an operational team
  4. Read the PHI disclosure
  5. Create a manual case
  6. Take ownership of a case
  7. Use Swarm
  8. Non-user call
  9. Create a case attachment
  10. Verify the client's callback number
  11. Attach a Knowledge article
  12. Use O-help
  13. Dead Air Call
  14. Maintain your hold times
  15. Finish a call with No ACW!
  16. Use an FCR Template
  17. Transfer a call to another learning level
  18. Resolve a case
  19. Create a Knowledge article
  20. Show client the Success Community
  21. Chatter Customer Care Quality
  22. Ask a client for a case number
  23. Refer a client to Product Feedback
  24. Flag a Knowledge article