Transfer acall toanotherlearninglevelShow clienttheSuccessCommunityCreate aKnowledgearticleCreate acaseattachmentRecommendthe LearningPortalRoute acase to anoperationalteamAttach aKnowledgearticleResolvea caseRockyourgreeting!Use anFCRTemplateDeadAir CallVerify theclient'scallbacknumberTakeownershipof a caseMaintainyour holdtimesRefer aclient toProductFeedbackUseSwarmUseO-helpChatterCustomerCareQualityRead thePHIdisclosureFlag aKnowledgearticleNon-usercallFinish acall withNo ACW!Ask aclient for acasenumberCreate amanualcaseTransfer acall toanotherlearninglevelShow clienttheSuccessCommunityCreate aKnowledgearticleCreate acaseattachmentRecommendthe LearningPortalRoute acase to anoperationalteamAttach aKnowledgearticleResolvea caseRockyourgreeting!Use anFCRTemplateDeadAir CallVerify theclient'scallbacknumberTakeownershipof a caseMaintainyour holdtimesRefer aclient toProductFeedbackUseSwarmUseO-helpChatterCustomerCareQualityRead thePHIdisclosureFlag aKnowledgearticleNon-usercallFinish acall withNo ACW!Ask aclient for acasenumberCreate amanualcase

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer a call to another learning level
  2. Show client the Success Community
  3. Create a Knowledge article
  4. Create a case attachment
  5. Recommend the Learning Portal
  6. Route a case to an operational team
  7. Attach a Knowledge article
  8. Resolve a case
  9. Rock your greeting!
  10. Use an FCR Template
  11. Dead Air Call
  12. Verify the client's callback number
  13. Take ownership of a case
  14. Maintain your hold times
  15. Refer a client to Product Feedback
  16. Use Swarm
  17. Use O-help
  18. Chatter Customer Care Quality
  19. Read the PHI disclosure
  20. Flag a Knowledge article
  21. Non-user call
  22. Finish a call with No ACW!
  23. Ask a client for a case number
  24. Create a manual case