Route acase to anoperationalteamRecommendthe LearningPortalUseO-helpCreate amanualcaseFinish acall withNo ACW!ChatterCustomerCareQualityResolvea caseShow clienttheSuccessCommunityMaintainyour holdtimesUse anFCRTemplateCreate acaseattachmentRefer aclient toProductFeedbackAsk aclient for acasenumberRead thePHIdisclosureRockyourgreeting!Transfer acall toanotherlearninglevelVerify theclient'scallbacknumberNon-usercallDeadAir CallUseSwarmTakeownershipof a caseFlag aKnowledgearticleCreate aKnowledgearticleAttach aKnowledgearticleRoute acase to anoperationalteamRecommendthe LearningPortalUseO-helpCreate amanualcaseFinish acall withNo ACW!ChatterCustomerCareQualityResolvea caseShow clienttheSuccessCommunityMaintainyour holdtimesUse anFCRTemplateCreate acaseattachmentRefer aclient toProductFeedbackAsk aclient for acasenumberRead thePHIdisclosureRockyourgreeting!Transfer acall toanotherlearninglevelVerify theclient'scallbacknumberNon-usercallDeadAir CallUseSwarmTakeownershipof a caseFlag aKnowledgearticleCreate aKnowledgearticleAttach aKnowledgearticle

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Route a case to an operational team
  2. Recommend the Learning Portal
  3. Use O-help
  4. Create a manual case
  5. Finish a call with No ACW!
  6. Chatter Customer Care Quality
  7. Resolve a case
  8. Show client the Success Community
  9. Maintain your hold times
  10. Use an FCR Template
  11. Create a case attachment
  12. Refer a client to Product Feedback
  13. Ask a client for a case number
  14. Read the PHI disclosure
  15. Rock your greeting!
  16. Transfer a call to another learning level
  17. Verify the client's callback number
  18. Non-user call
  19. Dead Air Call
  20. Use Swarm
  21. Take ownership of a case
  22. Flag a Knowledge article
  23. Create a Knowledge article
  24. Attach a Knowledge article