Takeownershipof a caseUse anFCRTemplateRockyourgreeting!Maintainyour holdtimesTransfer acall toanotherlearninglevelChatterCustomerCareQualityCreate aKnowledgearticleCreate acaseattachmentFinish acall withNo ACW!Read thePHIdisclosureVerify theclient'scallbacknumberFlag aKnowledgearticleNon-usercallShow clienttheSuccessCommunityCreate amanualcaseAttach aKnowledgearticleUseSwarmUseO-helpResolvea caseRecommendthe LearningPortalRefer aclient toProductFeedbackRoute acase to anoperationalteamAsk aclient for acasenumberDeadAir CallTakeownershipof a caseUse anFCRTemplateRockyourgreeting!Maintainyour holdtimesTransfer acall toanotherlearninglevelChatterCustomerCareQualityCreate aKnowledgearticleCreate acaseattachmentFinish acall withNo ACW!Read thePHIdisclosureVerify theclient'scallbacknumberFlag aKnowledgearticleNon-usercallShow clienttheSuccessCommunityCreate amanualcaseAttach aKnowledgearticleUseSwarmUseO-helpResolvea caseRecommendthe LearningPortalRefer aclient toProductFeedbackRoute acase to anoperationalteamAsk aclient for acasenumberDeadAir Call

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take ownership of a case
  2. Use an FCR Template
  3. Rock your greeting!
  4. Maintain your hold times
  5. Transfer a call to another learning level
  6. Chatter Customer Care Quality
  7. Create a Knowledge article
  8. Create a case attachment
  9. Finish a call with No ACW!
  10. Read the PHI disclosure
  11. Verify the client's callback number
  12. Flag a Knowledge article
  13. Non-user call
  14. Show client the Success Community
  15. Create a manual case
  16. Attach a Knowledge article
  17. Use Swarm
  18. Use O-help
  19. Resolve a case
  20. Recommend the Learning Portal
  21. Refer a client to Product Feedback
  22. Route a case to an operational team
  23. Ask a client for a case number
  24. Dead Air Call