Use O-help Route a case to an operational team Create a Knowledge article Recommend the Learning Portal Non- user call Flag a Knowledge article Attach a Knowledge article Dead Air Call Finish a call with No ACW! Read the PHI disclosure Rock your greeting! Verify the client's callback number Take ownership of a case Maintain your hold times Refer a client to Product Feedback Ask a client for a case number Show client the Success Community Create a manual case Create a case attachment Use an FCR Template Resolve a case Use Swarm Chatter Customer Care Quality Transfer a call to another learning level Use O-help Route a case to an operational team Create a Knowledge article Recommend the Learning Portal Non- user call Flag a Knowledge article Attach a Knowledge article Dead Air Call Finish a call with No ACW! Read the PHI disclosure Rock your greeting! Verify the client's callback number Take ownership of a case Maintain your hold times Refer a client to Product Feedback Ask a client for a case number Show client the Success Community Create a manual case Create a case attachment Use an FCR Template Resolve a case Use Swarm Chatter Customer Care Quality Transfer a call to another learning level
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Use O-help
Route a case to an operational team
Create a Knowledge article
Recommend the Learning Portal
Non-user call
Flag a Knowledge article
Attach a Knowledge article
Dead Air Call
Finish a call with No ACW!
Read the PHI disclosure
Rock your greeting!
Verify the client's callback number
Take ownership of a case
Maintain your hold times
Refer a client to Product Feedback
Ask a client for a case number
Show client the Success Community
Create a manual case
Create a case attachment
Use an FCR Template
Resolve a case
Use Swarm
Chatter Customer Care Quality
Transfer a call to another learning level