Maintainyour holdtimesAttach aKnowledgearticleCreate amanualcaseFlag aKnowledgearticleUse anFCRTemplateRockyourgreeting!Refer aclient toProductFeedbackVerify theclient'scallbacknumberUseSwarmShow clienttheSuccessCommunityRead thePHIdisclosureCreate acaseattachmentNon-usercallResolvea caseTransfer acall toanotherlearninglevelCreate aKnowledgearticleTakeownershipof a caseRecommendthe LearningPortalAsk aclient for acasenumberUseO-helpRoute acase to anoperationalteamChatterCustomerCareQualityDeadAir CallFinish acall withNo ACW!Maintainyour holdtimesAttach aKnowledgearticleCreate amanualcaseFlag aKnowledgearticleUse anFCRTemplateRockyourgreeting!Refer aclient toProductFeedbackVerify theclient'scallbacknumberUseSwarmShow clienttheSuccessCommunityRead thePHIdisclosureCreate acaseattachmentNon-usercallResolvea caseTransfer acall toanotherlearninglevelCreate aKnowledgearticleTakeownershipof a caseRecommendthe LearningPortalAsk aclient for acasenumberUseO-helpRoute acase to anoperationalteamChatterCustomerCareQualityDeadAir CallFinish acall withNo ACW!

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain your hold times
  2. Attach a Knowledge article
  3. Create a manual case
  4. Flag a Knowledge article
  5. Use an FCR Template
  6. Rock your greeting!
  7. Refer a client to Product Feedback
  8. Verify the client's callback number
  9. Use Swarm
  10. Show client the Success Community
  11. Read the PHI disclosure
  12. Create a case attachment
  13. Non-user call
  14. Resolve a case
  15. Transfer a call to another learning level
  16. Create a Knowledge article
  17. Take ownership of a case
  18. Recommend the Learning Portal
  19. Ask a client for a case number
  20. Use O-help
  21. Route a case to an operational team
  22. Chatter Customer Care Quality
  23. Dead Air Call
  24. Finish a call with No ACW!