Create amanualcaseCreate aKnowledgearticleRoute acase to anoperationalteamTakeownershipof a caseUse anFCRTemplateMaintainyour holdtimesVerify theclient'scallbacknumberFlag aKnowledgearticleRockyourgreeting!Read thePHIdisclosureAttach aKnowledgearticleDeadAir CallTransfer acall toanotherlearninglevelUseSwarmFinish acall withNo ACW!ChatterCustomerCareQualityRefer aclient toProductFeedbackResolvea caseAsk aclient for acasenumberCreate acaseattachmentNon-usercallRecommendthe LearningPortalShow clienttheSuccessCommunityUseO-helpCreate amanualcaseCreate aKnowledgearticleRoute acase to anoperationalteamTakeownershipof a caseUse anFCRTemplateMaintainyour holdtimesVerify theclient'scallbacknumberFlag aKnowledgearticleRockyourgreeting!Read thePHIdisclosureAttach aKnowledgearticleDeadAir CallTransfer acall toanotherlearninglevelUseSwarmFinish acall withNo ACW!ChatterCustomerCareQualityRefer aclient toProductFeedbackResolvea caseAsk aclient for acasenumberCreate acaseattachmentNon-usercallRecommendthe LearningPortalShow clienttheSuccessCommunityUseO-help

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create a manual case
  2. Create a Knowledge article
  3. Route a case to an operational team
  4. Take ownership of a case
  5. Use an FCR Template
  6. Maintain your hold times
  7. Verify the client's callback number
  8. Flag a Knowledge article
  9. Rock your greeting!
  10. Read the PHI disclosure
  11. Attach a Knowledge article
  12. Dead Air Call
  13. Transfer a call to another learning level
  14. Use Swarm
  15. Finish a call with No ACW!
  16. Chatter Customer Care Quality
  17. Refer a client to Product Feedback
  18. Resolve a case
  19. Ask a client for a case number
  20. Create a case attachment
  21. Non-user call
  22. Recommend the Learning Portal
  23. Show client the Success Community
  24. Use O-help