Transfer acall toanotherlearninglevelVerify theclient'scallbacknumberAttach aKnowledgearticleNon-usercallCreate aKnowledgearticleUseO-helpAsk aclient for acasenumberCreate acaseattachmentFlag aKnowledgearticleUseSwarmTakeownershipof a caseDeadAir CallUse anFCRTemplateChatterCustomerCareQualityFinish acall withNo ACW!Maintainyour holdtimesRead thePHIdisclosureResolvea caseCreate amanualcaseRoute acase to anoperationalteamRecommendthe LearningPortalRockyourgreeting!Show clienttheSuccessCommunityRefer aclient toProductFeedbackTransfer acall toanotherlearninglevelVerify theclient'scallbacknumberAttach aKnowledgearticleNon-usercallCreate aKnowledgearticleUseO-helpAsk aclient for acasenumberCreate acaseattachmentFlag aKnowledgearticleUseSwarmTakeownershipof a caseDeadAir CallUse anFCRTemplateChatterCustomerCareQualityFinish acall withNo ACW!Maintainyour holdtimesRead thePHIdisclosureResolvea caseCreate amanualcaseRoute acase to anoperationalteamRecommendthe LearningPortalRockyourgreeting!Show clienttheSuccessCommunityRefer aclient toProductFeedback

CSC Calling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer a call to another learning level
  2. Verify the client's callback number
  3. Attach a Knowledge article
  4. Non-user call
  5. Create a Knowledge article
  6. Use O-help
  7. Ask a client for a case number
  8. Create a case attachment
  9. Flag a Knowledge article
  10. Use Swarm
  11. Take ownership of a case
  12. Dead Air Call
  13. Use an FCR Template
  14. Chatter Customer Care Quality
  15. Finish a call with No ACW!
  16. Maintain your hold times
  17. Read the PHI disclosure
  18. Resolve a case
  19. Create a manual case
  20. Route a case to an operational team
  21. Recommend the Learning Portal
  22. Rock your greeting!
  23. Show client the Success Community
  24. Refer a client to Product Feedback