(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User forgot their password
Add Printer to computer
Restarting the user's computer fixes the issue
Escalate a Case
New Computer Setup
Email Escalation about a Case
Attend 2+ Meeting in a day
AD Password Reset
Escalate a MFA reset for IT personnel
Caller who retired but came back as a contractor
You get the same caller on the same day
You hear a pet on a Call
Fetch agent's computer forces a restart
User is not sure if the email is suspicious
Customer Reopens case after it was resolved
Chrome not loading webpages
Update on Incident
MFA Reset
Password Sync issue (computer using old password to sign in)
Outlook issues
Get a Leave of Absence caller
User says they submitted a request but not showing up in ServiceNow
Escalate an Incident
Get a ticket for application we don't support
User asks when they can get a new laptop
5 Self Submit tickets completed in one day
Self Submit Queue is empty
User restarts computer before you can provide instruction thus ending call
Customer uses the word "glitching"
10 Tasks are completed in one day
Someone asks you to view their Screen
Users account is disabled
Use 1Password to uninstall Global Protect
Customer says that "they have a laptop they have not returned yet"
Free
Free
Teams Add-in missing in Outlook
Wrong Number
User is using a computer that is not assigned to them
Ask HR transfer
First Call Resolution
Need File
Restore
Resolved 10 tickets
Office Wireless Certificate issue
P1 Case
Korey DID start the Good Morning Post
TeamViewer or LogMeIn doesn't work
Close out 3+ tickets after 3 strikes in a day
5 Tasks are completed in one day
Update on Case
Complete a Fetch SCTASK for a user who called in
Someone's pet joins a Teams Meeting
Any Adobe Install
Headset issue
Entering Credentials incorrectly
Map a network drive
Issue caused by not being connected to Global Protect/Andersen network
P1 Incident
Get an AutoPilot user
User has keyboard or mouse issues
Global Protect Issues
Standup is under 5 mins
Caller is driving and can't troubleshoot
LAPS did not give a password in Azure
LAPS Needed
Wanting Permanent Local Admin Access
Suspend BitLocker for update
Expired AD Password
User has external monitor issues
Agent took 15+ inbound calls in 1 day
Customer Reopens incident after it was resolved
PDFs not opening in Adobe
Customer has to end the call because they have another appointment
