(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fetch agent's computer forces a restart
New Computer Setup
AD
Account Unlock
Get a Leave of Absence caller
Outlook Profile Rebuild
Issue caused by not being connected to Global Protect/Andersen network
Someone asks you to view their Screen
Korey DID start the Good Morning Post
Ask HR transfer
Suspend BitLocker for update
PDFs not opening in Adobe
Customer uses the word "glitching"
Wanting Permanent Local Admin Access
Wrong Number
Add Printer to computer
Free
Resolved 15 tickets
Office Wireless Certificate issue
Get a ticket for application we don't support
Password Sync issue (computer using old password to sign in)
Escalate an Incident
Standup is over 15 mins
Korey DID NOT start the Good Morning Post
Caller who retired but came back as a contractor
Customer is not technical
Standup is under 5 mins
Task Queue is empty
Get an AutoPilot user
Expired AD Password
Free
Customer has to end the call because they have another appointment
First Call Resolution
Agent took 15+ inbound calls in 1 day
Outlook issues
User has keyboard or mouse issues
LAPS Needed
P1 Incident
User is using a computer that is not assigned to them
Email Escalation about an Incident
LAPS did not give a password in Azure
User says they submitted a request but not showing up in ServiceNow
P1 Case
Self Submit Queue is empty
Complete a Fetch SCTASK for a user who called in
TeamViewer or LogMeIn doesn't work
5 Tasks are completed in one day
Headset issue
Free
Customer says that "they have a laptop they have not returned yet"
Someone's pet joins a Teams Meeting
User asks when they can get a new laptop
Any Adobe Install
Restarting the user's computer fixes the issue
User forgot their password
You get the same caller on the same day
User is not sure if the email is suspicious
Konica Service Call
User has external monitor issues
Customer Reopens case after it was resolved
Customer Reopens incident after it was resolved
MFA Reset
Users account is disabled
5 Self Submit tickets completed in one day
Caller is driving and can't troubleshoot
10 Tasks are completed in one day
User restarts computer before you can provide instruction thus ending call
