(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolved 10 tickets
Free
Escalate an Incident
Konica Service Call
AD Password Reset
Email Escalation about a Case
LAPS Needed
Someone asks you to view their Screen
Standup is over 15 mins
5 Tasks are completed in one day
5 Self Submit tickets completed in one day
User forgot their password
Office Wireless Certificate issue
Caller who retired but came back as a contractor
Customer Reopens case after it was resolved
Agent took 15+ inbound calls in 1 day
User has external monitor issues
Need File
Restore
Update on Case
Outlook issues
Outlook Profile Rebuild
Complete a Fetch SCTASK for a user who called in
Add Printer to computer
Caller is driving and can't troubleshoot
Expired AD Password
Teams Add-in missing in Outlook
Global Protect Issues
Any Adobe Install
MFA Reset
Chrome not loading webpages
User is not sure if the email is suspicious
Entering Credentials incorrectly
Fetch agent's computer forces a restart
Escalate a MFA reset for IT personnel
Customer Reopens incident after it was resolved
Attend 2+ Meeting in a day
Customer has to end the call because they have another appointment
Update on Incident
Restarting the user's computer fixes the issue
Users account is disabled
Get a Leave of Absence caller
Task Queue is empty
rForce Password Reset
Customer says that "they have a laptop they have not returned yet"
AD
Account Unlock
Korey DID start the Good Morning Post
Headset issue
Ask HR transfer
10 Tasks are completed in one day
Escalate a Case
User asks when they can get a new laptop
Free
You get the same caller on the same day
Get a ticket for application we don't support
Korey DID NOT start the Good Morning Post
Wrong Number
Resolved 15 tickets
Self Submit Queue is empty
TeamViewer or LogMeIn doesn't work
LAPS did not give a password in Azure
Issue caused by not being connected to Global Protect/Andersen network
Map a network drive
Microsoft Teams issues
User is using a computer that is not assigned to them
Free
10 Self Submit Tickets completed in one day
User says they submitted a request but not showing up in ServiceNow
Password Sync issue (computer using old password to sign in)
First Call Resolution
Update on REQ/RITM
Wanting Permanent Local Admin Access
P1 Incident
Email Escalation about an Incident
Customer is not technical
You hear a pet on a Call
Close out 3+ tickets after 3 strikes in a day
P1 Case
Get an AutoPilot user
Use 1Password to uninstall Global Protect
User has keyboard or mouse issues
Customer uses the word "glitching"
User restarts computer before you can provide instruction thus ending call
