(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
TeamViewer or LogMeIn doesn't work
Self Submit Queue is empty
Update on Incident
You hear a pet on a Call
Escalate a Case
Customer Reopens case after it was resolved
Global Protect Issues
Get a Leave of Absence caller
User asks when they can get a new laptop
P1 Case
Need File
Restore
User is using a computer that is not assigned to them
Complete a Fetch SCTASK for a user who called in
User has external monitor issues
Update on Case
Expired AD Password
Close out 3+ tickets after 3 strikes in a day
Escalate a MFA reset for IT personnel
Teams Add-in missing in Outlook
Outlook issues
LAPS did not give a password in Azure
AD Password Reset
Office Wireless Certificate issue
Caller is driving and can't troubleshoot
Someone asks you to view their Screen
Korey DID start the Good Morning Post
Caller who retired but came back as a contractor
Any Adobe Install
Chrome not loading webpages
Get a ticket for application we don't support
User says they submitted a request but not showing up in ServiceNow
First Call Resolution
Restarting the user's computer fixes the issue
Escalate an Incident
Get an AutoPilot user
Konica Service Call
New Computer Setup
5 Tasks are completed in one day
Task Queue is empty
Customer uses the word "glitching"
Attend 2+ Meeting in a day
Headset issue
Someone's pet joins a Teams Meeting
5 Self Submit tickets completed in one day
10 Self Submit Tickets completed in one day
Users account is disabled
P1 Incident
Agent took 15+ inbound calls in 1 day
Resolved 10 tickets
Resolved 15 tickets
Update on REQ/RITM
Customer has to end the call because they have another appointment
Wrong Number
Outlook Profile Rebuild
Customer says that "they have a laptop they have not returned yet"
Customer Reopens incident after it was resolved
Add Printer to computer
Korey DID NOT start the Good Morning Post
User forgot their password
User is not sure if the email is suspicious
Wanting Permanent Local Admin Access
User restarts computer before you can provide instruction thus ending call
You get the same caller on the same day
Fetch agent's computer forces a restart
Password Sync issue (computer using old password to sign in)
Standup is under 5 mins
Microsoft Teams issues
Ask HR transfer
rForce Password Reset
Free
Map a network drive
AD
Account Unlock
PDFs not opening in Adobe
Standup is over 15 mins
Issue caused by not being connected to Global Protect/Andersen network
