(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Teams Add-in missing in Outlook
10 Self Submit Tickets completed in one day
Task Queue is empty
Issue caused by not being connected to Global Protect/Andersen network
Someone asks you to view their Screen
User is not sure if the email is suspicious
Any Adobe Install
Get a ticket for application we don't support
Customer says that "they have a laptop they have not returned yet"
You hear a pet on a Call
Customer Reopens incident after it was resolved
Escalate a MFA reset for IT personnel
LAPS did not give a password in Azure
Users account is disabled
Password Sync issue (computer using old password to sign in)
Caller who retired but came back as a contractor
Add Printer to computer
5 Self Submit tickets completed in one day
Microsoft Teams issues
Ask HR transfer
Use 1Password to uninstall Global Protect
Outlook Profile Rebuild
Get an AutoPilot user
User restarts computer before you can provide instruction thus ending call
PDFs not opening in Adobe
Close out 3+ tickets after 3 strikes in a day
Update on REQ/RITM
Outlook issues
First Call Resolution
Korey DID start the Good Morning Post
Fetch agent's computer forces a restart
Map a network drive
Wrong Number
Expired AD Password
MFA Reset
Chrome not loading webpages
Entering Credentials incorrectly
Update on Incident
Free
10 Tasks are completed in one day
P1 Incident
User is using a computer that is not assigned to them
P1 Case
User asks when they can get a new laptop
Headset issue
AD Password Reset
Global Protect Issues
Caller is driving and can't troubleshoot
Restarting the user's computer fixes the issue
Customer has to end the call because they have another appointment
Email Escalation about a Case
Update on Case
User forgot their password
Complete a Fetch SCTASK for a user who called in
Agent took 15+ inbound calls in 1 day
Customer is not technical
Customer uses the word "glitching"
Self Submit Queue is empty
Customer Reopens case after it was resolved
Korey DID NOT start the Good Morning Post
Resolved 10 tickets
Resolved 15 tickets
5 Tasks are completed in one day
Standup is under 5 mins
Wanting Permanent Local Admin Access
Suspend BitLocker for update
Office Wireless Certificate issue
Free
Free
Need File
Restore
Escalate a Case
New Computer Setup
User has external monitor issues
Email Escalation about an Incident
AD
Account Unlock
LAPS Needed
Escalate an Incident
Attend 2+ Meeting in a day
TeamViewer or LogMeIn doesn't work
User has keyboard or mouse issues
Someone's pet joins a Teams Meeting
You get the same caller on the same day
Get a Leave of Absence caller
Konica Service Call
Standup is over 15 mins
rForce Password Reset
User says they submitted a request but not showing up in ServiceNow
