(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer Reopens case after it was resolved
VIP Called in
Wanting Permanent Local Admin Access
User restarts computer before you can provide instruction thus ending call
Someone Leaves Standup early saying "they have another meeting to get/go to"
Office Wireless Certificate issue
Someone's pet joins a Teams Meeting
Konica Service Call
P1 Incident
AD
Account Unlock
PDFs not opening in Adobe
LAPs did not give a password
Outlook issues
Any Adobe Install
Expired AD Password
Customer says that "they have a laptop they have not returned yet"
Circle App Setup
Add Printer to computer
Password Sync issue (computer using old password to sign in)
Cisco VPN is mentioned by the user on the call
New Computer Setup
BitLocker Recovery Key
rForce Password Reset
LAPs Needed
You get the same caller on the same day
Expired Five9 Password
Customer figured it out before you could assist
Suspend BitLocker for update
5 Tasks are completed in one day
Virus Call (pop up about virus or something similar where a scan is needed)
Escalate a Incident
User asks when they can get a new laptop
User asks is if it is okay to put on speaker phone
TeamViewer or LogMeIn doesn't work
OneDrive files are not being synced/backed up
Get a Leave of Absence caller
User has external monitor issues
Get a AutoPilot user
Map a network drive
Standup is under 5 mins
MFA Reset
Close out 3+ tickets after 3 strikes in a day
Software Center forces Fetch Agent to restart their computer
Customer Reopens incident after it was resolved
You hear a pet on a Call
x509 error
Users account is disabled
MES Java install
10 Tasks are completed in one day
Someone says "they haven't had their morning coffee"
User says they submitted a request but not showing up in SNow
Update on Incident
User forgot their password
User has something spill on their laptop
Global Protect Issues
Free
Free
Customer uses the word "glitching"
Free
Someone asks you to view their Screen
Task Queue is empty
Outlook Profile Rebuild
Free
5 Self Submit tickets completed in one day
Microsoft Teams issues
Standup is over 15 mins
Update on REQ/RITM
Customer says the are not "Tech Savy"
Free
Teams Add-in missing in Outlook
User is not sure if the email is suspicious
User is using a computer that is not assigned to them
Restarting the users computer fixes the issue
Agent took 15+ inbound calls in 1 day
Attend 2+ Meeting in a day
First Call Resolution
Customer has to end the call because they have another appointment
