(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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New Computer Setup
Users account is disabled
Close out 3+ tickets after 3 strikes in a day
Email Escalation about an Incident
Headset issue
Agent took 15+ inbound calls in 1 day
PDFs not opening in Adobe
User has external monitor issues
Microsoft Teams issues
Teams Add-in missing in Outlook
Fetch agent's computer forces a restart
Global Protect Issues
LAPS did not give a password in Azure
User has keyboard or mouse issues
Attend 2+ Meeting in a day
Need File
Restore
Outlook Profile Rebuild
Get a Leave of Absence caller
Get a ticket for application we don't support
Resolved 15 tickets
Free
Customer is not technical
5 Self Submit tickets completed in one day
Update on Case
Standup is under 5 mins
Map a network drive
Restarting the user's computer fixes the issue
Customer Reopens case after it was resolved
Any Adobe Install
Wanting Permanent Local Admin Access
User asks when they can get a new laptop
Office Wireless Certificate issue
Task Queue is empty
You hear a pet on a Call
You get the same caller on the same day
Ask HR transfer
10 Self Submit Tickets completed in one day
Password Sync issue (computer using old password to sign in)
Chrome not loading webpages
rForce Password Reset
Caller who retired but came back as a contractor
Free
Customer has to end the call because they have another appointment
10 Tasks are completed in one day
Update on REQ/RITM
5 Tasks are completed in one day
Wrong Number
Customer says that "they have a laptop they have not returned yet"
Issue caused by not being connected to Global Protect/Andersen network
User says they submitted a request but not showing up in ServiceNow
Get an AutoPilot user
Self Submit Queue is empty
AD
Account Unlock
First Call Resolution
Expired AD Password
Email Escalation about a Case
Add Printer to computer
Update on Incident
Someone's pet joins a Teams Meeting
Free
Escalate a Case
AD Password Reset
User is using a computer that is not assigned to them
P1 Case
Entering Credentials incorrectly
User forgot their password
P1 Incident
Complete a Fetch SCTASK for a user who called in
Resolved 10 tickets
Outlook issues
User restarts computer before you can provide instruction thus ending call
