(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
Email Escalation about a Case
First Call Resolution
You get the same caller on the same day
5 Self Submit tickets completed in one day
User says they submitted a request but not showing up in ServiceNow
Get a ticket for application we don't support
Resolved 10 tickets
User asks when they can get a new laptop
Global Protect Issues
Customer Reopens case after it was resolved
Customer Reopens incident after it was resolved
AD Password Reset
Agent took 15+ inbound calls in 1 day
Update on Case
Caller who retired but came back as a contractor
Teams Add-in missing in Outlook
Standup is over 15 mins
LAPS Needed
Customer has to end the call because they have another appointment
Suspend BitLocker for update
Standup is under 5 mins
Restarting the user's computer fixes the issue
Use 1Password to uninstall Global Protect
User has external monitor issues
Escalate a MFA reset for IT personnel
Microsoft Teams issues
Any Adobe Install
User is not sure if the email is suspicious
Entering Credentials incorrectly
User has keyboard or mouse issues
Chrome not loading webpages
Customer is not technical
Free
5 Tasks are completed in one day
Complete a Fetch SCTASK for a user who called in
New Computer Setup
Email Escalation about an Incident
Update on REQ/RITM
Office Wireless Certificate issue
Korey DID start the Good Morning Post
Close out 3+ tickets after 3 strikes in a day
Users account is disabled
Fetch agent's computer forces a restart
Map a network drive
Wanting Permanent Local Admin Access
rForce Password Reset
Self Submit Queue is empty
Password Sync issue (computer using old password to sign in)
10 Self Submit Tickets completed in one day
Escalate an Incident
Issue caused by not being connected to Global Protect/Andersen network
Wrong Number
PDFs not opening in Adobe
P1 Case
Get an AutoPilot user
User is using a computer that is not assigned to them
Ask HR transfer
Someone asks you to view their Screen
Outlook Profile Rebuild
Need File
Restore
User restarts computer before you can provide instruction thus ending call
MFA Reset
LAPS did not give a password in Azure
Customer uses the word "glitching"
Escalate a Case
Outlook issues
Caller is driving and can't troubleshoot
Customer says that "they have a laptop they have not returned yet"
