(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer has to end the call because they have another appointment
Get a ticket for application we don't support
User forgot their password
Someone asks you to view their Screen
Escalate an Incident
Update on REQ/RITM
Fetch agent's computer forces a restart
Ask HR transfer
rForce Password Reset
User says they submitted a request but not showing up in ServiceNow
Get a Leave of Absence caller
Issue caused by not being connected to Global Protect/Andersen network
You hear a pet on a Call
Global Protect Issues
User restarts computer before you can provide instruction thus ending call
Task Queue is empty
Free
AD
Account Unlock
Close out 3+ tickets after 3 strikes in a day
Wanting Permanent Local Admin Access
Self Submit Queue is empty
Use 1Password to uninstall Global Protect
Free
Suspend BitLocker for update
Email Escalation about a Case
Email Escalation about an Incident
P1 Incident
Complete a Fetch SCTASK for a user who called in
Attend 2+ Meeting in a day
Caller is driving and can't troubleshoot
Korey DID start the Good Morning Post
Standup is over 15 mins
AD Password Reset
Update on Case
Outlook issues
Resolved 10 tickets
5 Self Submit tickets completed in one day
Chrome not loading webpages
You get the same caller on the same day
Map a network drive
Teams Add-in missing in Outlook
Expired AD Password
PDFs not opening in Adobe
Customer is not technical
Korey DID NOT start the Good Morning Post
User has keyboard or mouse issues
5 Tasks are completed in one day
Caller who retired but came back as a contractor
Customer uses the word "glitching"
TeamViewer or LogMeIn doesn't work
Restarting the user's computer fixes the issue
Escalate a Case
New Computer Setup
Outlook Profile Rebuild
Resolved 15 tickets
Office Wireless Certificate issue
Someone's pet joins a Teams Meeting
Agent took 15+ inbound calls in 1 day
Any Adobe Install
Users account is disabled
Customer Reopens incident after it was resolved
Headset issue
Password Sync issue (computer using old password to sign in)
Free
First Call Resolution
Escalate a MFA reset for IT personnel
P1 Case
Need File
Restore
User is not sure if the email is suspicious
10 Tasks are completed in one day
Microsoft Teams issues
User is using a computer that is not assigned to them
Customer says that "they have a laptop they have not returned yet"
