(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get a Leave of Absence caller
User is not sure if the email is suspicious
Konica Service Call
Restarting the user's computer fixes the issue
Caller who retired but came back as a contractor
User is using a computer that is not assigned to them
P1 Case
Free
User restarts computer before you can provide instruction thus ending call
Someone asks you to view their Screen
User has keyboard or mouse issues
Get a ticket for application we don't support
Complete a Fetch SCTASK for a user who called in
Microsoft Teams issues
5 Tasks are completed in one day
Wanting Permanent Local Admin Access
Caller is driving and can't troubleshoot
10 Self Submit Tickets completed in one day
Customer is not technical
Chrome not loading webpages
rForce Password Reset
Map a network drive
Fetch agent's computer forces a restart
Customer uses the word "glitching"
Standup is under 5 mins
Email Escalation about an Incident
Free
Update on Incident
Password Sync issue (computer using old password to sign in)
Resolved 15 tickets
Issue caused by not being connected to Global Protect/Andersen network
AD
Account Unlock
Use 1Password to uninstall Global Protect
P1 Incident
First Call Resolution
TeamViewer or LogMeIn doesn't work
Ask HR transfer
5 Self Submit tickets completed in one day
Headset issue
Standup is over 15 mins
Wrong Number
LAPS did not give a password in Azure
Customer Reopens incident after it was resolved
Teams Add-in missing in Outlook
Expired AD Password
Outlook issues
Entering Credentials incorrectly
Korey DID NOT start the Good Morning Post
Escalate a MFA reset for IT personnel
Resolved 10 tickets
User says they submitted a request but not showing up in ServiceNow
Add Printer to computer
Customer says that "they have a laptop they have not returned yet"
Task Queue is empty
Escalate an Incident
Get an AutoPilot user
Email Escalation about a Case
AD Password Reset
New Computer Setup
Close out 3+ tickets after 3 strikes in a day
Self Submit Queue is empty
PDFs not opening in Adobe
Need File
Restore
User has external monitor issues
Attend 2+ Meeting in a day
Escalate a Case
User asks when they can get a new laptop
Free
Suspend BitLocker for update
Users account is disabled
Someone's pet joins a Teams Meeting
You get the same caller on the same day
Update on REQ/RITM
You hear a pet on a Call
Customer Reopens case after it was resolved
Global Protect Issues
Agent took 15+ inbound calls in 1 day
MFA Reset
Customer has to end the call because they have another appointment
