(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer uses the word "glitching"
LAPS did not give a password in Azure
Password Sync issue (computer using old password to sign in)
Headset issue
5 Tasks are completed in one day
AD Password Reset
Korey DID start the Good Morning Post
AD
Account Unlock
Free
Microsoft Teams issues
Chrome not loading webpages
Fetch agent's computer forces a restart
Customer is not technical
User says they submitted a request but not showing up in ServiceNow
Konica Service Call
PDFs not opening in Adobe
Self Submit Queue is empty
Update on Incident
Entering Credentials incorrectly
MFA Reset
Map a network drive
Korey DID NOT start the Good Morning Post
Complete a Fetch SCTASK for a user who called in
User is using a computer that is not assigned to them
Standup is under 5 mins
Update on Case
Get a Leave of Absence caller
Wrong Number
Caller is driving and can't troubleshoot
Ask HR transfer
Issue caused by not being connected to Global Protect/Andersen network
Email Escalation about a Case
Customer Reopens case after it was resolved
rForce Password Reset
Any Adobe Install
5 Self Submit tickets completed in one day
TeamViewer or LogMeIn doesn't work
Office Wireless Certificate issue
Customer Reopens incident after it was resolved
10 Tasks are completed in one day
Users account is disabled
Standup is over 15 mins
Escalate a Case
LAPS Needed
First Call Resolution
User is not sure if the email is suspicious
P1 Incident
Add Printer to computer
Use 1Password to uninstall Global Protect
Wanting Permanent Local Admin Access
Outlook issues
Escalate an Incident
Attend 2+ Meeting in a day
P1 Case
Close out 3+ tickets after 3 strikes in a day
10 Self Submit Tickets completed in one day
Expired AD Password
User has external monitor issues
Customer has to end the call because they have another appointment
Get a ticket for application we don't support
Email Escalation about an Incident
Escalate a MFA reset for IT personnel
You get the same caller on the same day
Free
New Computer Setup
User asks when they can get a new laptop
Get an AutoPilot user
User has keyboard or mouse issues
Customer says that "they have a laptop they have not returned yet"
Resolved 10 tickets
Teams Add-in missing in Outlook
User forgot their password
Restarting the user's computer fixes the issue
You hear a pet on a Call
Someone's pet joins a Teams Meeting
Agent took 15+ inbound calls in 1 day
Task Queue is empty
Someone asks you to view their Screen
Outlook Profile Rebuild
Update on REQ/RITM
Need File
Restore
User restarts computer before you can provide instruction thus ending call
