(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Korey DID NOT start the Good Morning Post
AD Password Reset
Map a network drive
User is using a computer that is not assigned to them
Outlook issues
10 Self Submit Tickets completed in one day
Entering Credentials incorrectly
Escalate a Case
Wanting Permanent Local Admin Access
Ask HR transfer
Someone's pet joins a Teams Meeting
Wrong Number
Free
User forgot their password
Agent took 15+ inbound calls in 1 day
User asks when they can get a new laptop
Get an AutoPilot user
rForce Password Reset
User is not sure if the email is suspicious
P1 Case
User says they submitted a request but not showing up in ServiceNow
Outlook Profile Rebuild
Customer is not technical
Use 1Password to uninstall Global Protect
Chrome not loading webpages
User has external monitor issues
Escalate a MFA reset for IT personnel
Update on REQ/RITM
Free
5 Tasks are completed in one day
Standup is over 15 mins
First Call Resolution
MFA Reset
Resolved 15 tickets
Task Queue is empty
TeamViewer or LogMeIn doesn't work
Self Submit Queue is empty
Password Sync issue (computer using old password to sign in)
Microsoft Teams issues
Resolved 10 tickets
Users account is disabled
Konica Service Call
Get a ticket for application we don't support
You get the same caller on the same day
Any Adobe Install
5 Self Submit tickets completed in one day
New Computer Setup
Fetch agent's computer forces a restart
Attend 2+ Meeting in a day
Update on Incident
Email Escalation about a Case
Headset issue
Update on Case
Caller who retired but came back as a contractor
You hear a pet on a Call
Someone asks you to view their Screen
Escalate an Incident
Suspend BitLocker for update
PDFs not opening in Adobe
Caller is driving and can't troubleshoot
Restarting the user's computer fixes the issue
Standup is under 5 mins
Customer Reopens incident after it was resolved
Global Protect Issues
Customer uses the word "glitching"
Korey DID start the Good Morning Post
Need File
Restore
Email Escalation about an Incident
10 Tasks are completed in one day
Close out 3+ tickets after 3 strikes in a day
User has keyboard or mouse issues
Expired AD Password
Office Wireless Certificate issue
P1 Incident
Customer says that "they have a laptop they have not returned yet"
User restarts computer before you can provide instruction thus ending call
Add Printer to computer
AD
Account Unlock
Get a Leave of Absence caller
Free
Customer has to end the call because they have another appointment
Complete a Fetch SCTASK for a user who called in
Customer Reopens case after it was resolved
Issue caused by not being connected to Global Protect/Andersen network
