(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User restarts computer before you can provide instruction thus ending call
10 Tasks are completed in one day
New Computer Setup
Konica Service Call
Free
TeamViewer or LogMeIn doesn't work
Customer uses the word "glitching"
Agent took 15+ inbound calls in 1 day
Add Printer to computer
Close out 3+ tickets after 3 strikes in a day
Someone Leaves Standup early saying "they have another meeting to get/go to"
Free
User has external monitor issues
rForce Password Reset
Someone says "they haven't had their morning coffee"
User has keyboard or mouse issues
You get the same caller on the same day
Someone asks you to view their Screen
Free
User says they submitted a request but not showing up in SNow
User asks is if it is okay to put on speaker phone
Customer figured it out before you could assist
Update on REQ/RITM
Customer says that "they have a laptop they have not returned yet"
Free
P1 Incident
Free
Virus Call (pop up about virus or something similar where a scan is needed)
Update on Incident
Software Center forces Fetch Agent to restart their computer
Get a AutoPilot user
VIP Called in
Escalate a Case
Need File
Restore
Customer Reopens case after it was resolved
Teams Add-in missing in Outlook
Customer Reopens incident after it was resolved
Password Sync issue (computer using old password to sign in)
MES Java install
PDFs not opening in Adobe
You hear a pet on a Call
AD Password Reset
Task Queue is empty
Wanting Permanent Local Admin Access
User asks when they can get a new laptop
Standup is over 15 mins
Office Wireless Certificate issue
10 Self Submit Tickets completed in one day
User forgot their password
Global Protect Issues
MFA Reset
Wrong Number
Outlook Profile Rebuild
Outlook issues
Expired Five9 Password
Korey Did not start the Good Morning Post
Suspend BitLocker for update
Someone's pet joins a Teams Meeting
LAPs did not give a password
Attend 2+ Meeting in a day
Microsoft Teams issues
Self Submit Queue is empty
Map a network drive
Any Adobe Install
P1 Case
Cisco VPN is mentioned by the user on the call
x509 error
Circle App Setup
Expired AD Password
User is using a computer that is not assigned to them
5 Tasks are completed in one day
User says that they have never connected to a VPN
Update on Case
AD
Account Unlock
Escalate a Incident
5 Self Submit tickets completed in one day
Customer says the are not "Tech Savy"
BitLocker Recovery Key
User is not sure if the email is suspicious
LAPs Needed
OneDrive files are not being synced/backed up
Standup is under 5 mins
Restarting the users computer fixes the issue
Users account is disabled
Free
Customer has to end the call because they have another appointment
