(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone's pet joins a Teams Meeting
User has something spill on their laptop
Customer says that "they have a laptop they have not returned yet"
Update on Case
User says that they have never connected to a VPN
User has keyboard or mouse issues
Password Sync issue (computer using old password to sign in)
Someone Leaves Standup early saying "they have another meeting to get/go to"
User is not sure if the email is suspicious
You hear a pet on a Call
Self Submit Queue is empty
Standup is under 5 mins
Office Wireless Certificate issue
BitLocker Recovery Key
New Computer Setup
P1 Incident
Outlook issues
x509 error
5 Tasks are completed in one day
Circle App Setup
Someone says "they haven't had their morning coffee"
PDFs not opening in Adobe
User forgot their password
Update on REQ/RITM
VIP Called in
User asks is if it is okay to put on speaker phone
Update on Incident
Task Queue is empty
You get the same caller on the same day
Escalate a Incident
Any Adobe Install
Konica Service Call
Korey Did not start the Good Morning Post
10 Self Submit Tickets completed in one day
Attend 2+ Meeting in a day
MFA Reset
Outlook Profile Rebuild
Free
LAPs Needed
Close out 3+ tickets after 3 strikes in a day
LAPs did not give a password
User asks when they can get a new laptop
Agent took 15+ inbound calls in 1 day
5 Self Submit tickets completed in one day
Virus Call (pop up about virus or something similar where a scan is needed)
First Call Resolution
10 Tasks are completed in one day
TeamViewer or LogMeIn doesn't work
Need File
Restore
MES Java install
Customer Reopens case after it was resolved
Restarting the users computer fixes the issue
Free
User has external monitor issues
Get a AutoPilot user
Customer uses the word "glitching"
Customer has to end the call because they have another appointment
User restarts computer before you can provide instruction thus ending call
Free
Wanting Permanent Local Admin Access
AD
Account Unlock
AD Password Reset
Map a network drive
User says they submitted a request but not showing up in SNow
rForce Password Reset
Cisco VPN is mentioned by the user on the call
Expired AD Password
Add Printer to computer
Expired Five9 Password
Escalate a Case
Free
Free
Suspend BitLocker for update
Someone asks you to view their Screen
Wrong Number
Users account is disabled
Customer figured it out before you could assist
Customer Reopens incident after it was resolved
Standup is over 15 mins
Software Center forces Fetch Agent to restart their computer
Teams Add-in missing in Outlook
Global Protect Issues
User is using a computer that is not assigned to them
