(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Issue caused by not being connected to Global Protect/Andersen network
Teams Add-in missing in Outlook
Global Protect Issues
Complete a Fetch SCTASK for a user who called in
Office Wireless Certificate issue
Customer has to end the call because they have another appointment
Someone asks you to view their Screen
User has keyboard or mouse issues
Map a network drive
Agent took 15+ inbound calls in 1 day
User has external monitor issues
Get an AutoPilot user
Attend 2+ Meeting in a day
Escalate a Case
Wanting Permanent Local Admin Access
Users account is disabled
Escalate an Incident
Ask HR transfer
User is not sure if the email is suspicious
LAPS did not give a password in Azure
Get a Leave of Absence caller
Microsoft Teams issues
Wrong Number
rForce Password Reset
TeamViewer or LogMeIn doesn't work
User asks when they can get a new laptop
User says they submitted a request but not showing up in ServiceNow
Get a ticket for application we don't support
Restarting the user's computer fixes the issue
Entering Credentials incorrectly
Update on REQ/RITM
Resolved 10 tickets
AD Password Reset
P1 Case
Standup is under 5 mins
Close out 3+ tickets after 3 strikes in a day
PDFs not opening in Adobe
New Computer Setup
Customer is not technical
First Call Resolution
Resolved 15 tickets
P1 Incident
Expired AD Password
AD
Account Unlock
Korey DID start the Good Morning Post
Caller is driving and can't troubleshoot
Add Printer to computer
Self Submit Queue is empty
Update on Incident
Suspend BitLocker for update
Caller who retired but came back as a contractor
Chrome not loading webpages
LAPS Needed
User forgot their password
Email Escalation about a Case
10 Tasks are completed in one day
Customer Reopens incident after it was resolved
Outlook issues
User restarts computer before you can provide instruction thus ending call
Headset issue
Someone's pet joins a Teams Meeting
Konica Service Call
Update on Case
You get the same caller on the same day
Any Adobe Install
5 Tasks are completed in one day
Korey DID NOT start the Good Morning Post
Escalate a MFA reset for IT personnel
User is using a computer that is not assigned to them
Password Sync issue (computer using old password to sign in)
MFA Reset
Email Escalation about an Incident
Fetch agent's computer forces a restart
Customer says that "they have a laptop they have not returned yet"
