(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer Reopens case after it was resolved
Update on Case
Add Printer to computer
Issue caused by not being connected to Global Protect/Andersen network
Close out 3+ tickets after 3 strikes in a day
Ask HR transfer
Email Escalation about a Case
P1 Incident
Escalate a MFA reset for IT personnel
User forgot their password
User says they submitted a request but not showing up in ServiceNow
LAPS Needed
rForce Password Reset
Update on Incident
MFA Reset
Outlook issues
Korey DID start the Good Morning Post
Customer says that "they have a laptop they have not returned yet"
Task Queue is empty
Global Protect Issues
5 Tasks are completed in one day
User is not sure if the email is suspicious
Headset issue
Email Escalation about an Incident
Any Adobe Install
Users account is disabled
User restarts computer before you can provide instruction thus ending call
First Call Resolution
Customer uses the word "glitching"
10 Tasks are completed in one day
Korey DID NOT start the Good Morning Post
Customer has to end the call because they have another appointment
AD Password Reset
Resolved 10 tickets
Get a ticket for application we don't support
Chrome not loading webpages
Update on REQ/RITM
Teams Add-in missing in Outlook
Escalate an Incident
Customer Reopens incident after it was resolved
Password Sync issue (computer using old password to sign in)
Escalate a Case
Map a network drive
AD
Account Unlock
Expired AD Password
PDFs not opening in Adobe
Complete a Fetch SCTASK for a user who called in
P1 Case
Standup is under 5 mins
Self Submit Queue is empty
User has keyboard or mouse issues
You hear a pet on a Call
Agent took 15+ inbound calls in 1 day
Wanting Permanent Local Admin Access
Standup is over 15 mins
Customer is not technical
Fetch agent's computer forces a restart
Get an AutoPilot user
Microsoft Teams issues
Entering Credentials incorrectly
Free
User has external monitor issues
10 Self Submit Tickets completed in one day
Caller who retired but came back as a contractor
Someone asks you to view their Screen
Suspend BitLocker for update
Free
Konica Service Call
Attend 2+ Meeting in a day
Office Wireless Certificate issue
User is using a computer that is not assigned to them
