Completeda "RCEPerfect"Call/email.Fifth workhourcompleted:10 CPHCompleteda "RCEPerfect"Call/email.Askedcustomer if theyhad furtherquestions andinvited to callbackKept theconversationgoing by askingcustomer toadd us onsocial media(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.First WorkHourcompleted(10CPH)Personalized callwith customer'sname or Modifiedhotkey topersonalize emailSenthandwrittennote to aWatchstationcustomerSenthandwrittennote to MSCcustomerSixth workhourcompleted:10 CPHAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberPlaced a sendsale or providedstore contactinformation whichhad productavailableSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianKept theconversationgoing by askingcustomer tosubscribe ouremails/catologPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailCompletedcall withina 5:00-5:15 AHTSent ahandwrittennote to a Fossilor CanadaCustomerSenthandwrittennote to aFossilCustomerKept theconversationgoing by askingcustomer toadd us onsocial mediaAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Asked customerall probingquestions beforesetting up for acomplimentaryrepairThird workhourcompleted:10 CPHOffered toemailrepairform.Completeda "RCEPerfect"Call/email.Fifth workhourcompleted:10 CPHCompleteda "RCEPerfect"Call/email.Askedcustomer if theyhad furtherquestions andinvited to callbackKept theconversationgoing by askingcustomer toadd us onsocial media(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.First WorkHourcompleted(10CPH)Personalized callwith customer'sname or Modifiedhotkey topersonalize emailSenthandwrittennote to aWatchstationcustomerSenthandwrittennote to MSCcustomerSixth workhourcompleted:10 CPHAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberPlaced a sendsale or providedstore contactinformation whichhad productavailableSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianKept theconversationgoing by askingcustomer tosubscribe ouremails/catologPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailCompletedcall withina 5:00-5:15 AHTSent ahandwrittennote to a Fossilor CanadaCustomerSenthandwrittennote to aFossilCustomerKept theconversationgoing by askingcustomer toadd us onsocial mediaAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Asked customerall probingquestions beforesetting up for acomplimentaryrepairThird workhourcompleted:10 CPHOffered toemailrepairform.

Team 2 Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a "RCE Perfect" Call/email.
  2. Fifth work hour completed: 10 CPH
  3. Completed a "RCE Perfect" Call/email.
  4. Asked customer if they had further questions and invited to call back
  5. Kept the conversation going by asking customer to add us on social media
  6. (Phone) Offered to place an order for a customer (Email) advised to call in to place an order.
  7. First Work Hour completed (10CPH)
  8. Personalized call with customer's name or Modified hotkey to personalize email
  9. Sent handwritten note to a Watchstation customer
  10. Sent handwritten note to MSC customer
  11. Sixth work hour completed: 10 CPH
  12. Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
  13. Placed a send sale or provided store contact information which had product available
  14. Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
  15. Kept the conversation going by asking customer to subscribe our emails/catolog
  16. Personalized call with customer's name or Modified hotkey to personalize email
  17. Completed call within a 5:00-5:15 AHT
  18. Sent a handwritten note to a Fossil or Canada Customer
  19. Sent handwritten note to a Fossil Customer
  20. Kept the conversation going by asking customer to add us on social media
  21. Avoid dead air by making small talk or called escalated customer after 3 email replies.
  22. Asked customer all probing questions before setting up for a complimentary repair
  23. Third work hour completed: 10 CPH
  24. Offered to email repair form.