(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked customer all probing questions before setting up for a complimentary repair
Sent handwritten note to a Fossil Customer
Completed a "RCE Perfect" Call/email.
Offered to email repair form.
Kept the conversation going by asking customer to add us on social media
Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
Third work hour completed: 10 CPH
Placed a send sale or provided store contact information which had product available
Kept the conversation going by asking customer to subscribe our emails/catolog
Kept the conversation going by asking customer to add us on social media
Completed call within a 5:00-5:15 AHT
Completed a "RCE Perfect" Call/email.
Avoid dead air by making small talk or called escalated customer after 3 email replies.
Sent handwritten note to a Watchstation customer
Sent a handwritten note to a Fossil or Canada Customer
Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
Personalized call with customer's name or Modified hotkey to personalize email
Fifth work hour completed: 10 CPH
Personalized call with customer's name or Modified hotkey to personalize email
Sixth work hour completed: 10 CPH
(Phone) Offered to place an order for a customer
(Email) advised to call in to place an order.
Sent handwritten note to MSC customer
Asked customer if they had further questions and invited to call back
