Third workhourcompleted:10 CPHSixth workhourcompleted:10 CPHPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailSenthandwrittennote to aWatchstationcustomerOffered toemailrepairform.Fifth workhourcompleted:10 CPHSenthandwrittennote to aFossilCustomerFirst WorkHourcompleted(10CPH)Kept theconversationgoing by askingcustomer toadd us onsocial mediaAskedcustomer if theyhad furtherquestions andinvited to callbackAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberKept theconversationgoing by askingcustomer toadd us onsocial media(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Senthandwrittennote to MSCcustomerKept theconversationgoing by askingcustomer tosubscribe ouremails/catologSent ahandwrittennote to a Fossilor CanadaCustomerSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianCompleteda "RCEPerfect"Call/email.Personalized callwith customer'sname or Modifiedhotkey topersonalize emailAsked customerall probingquestions beforesetting up for acomplimentaryrepairAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Placed a sendsale or providedstore contactinformation whichhad productavailableCompleteda "RCEPerfect"Call/email.Completedcall withina 5:00-5:15 AHTThird workhourcompleted:10 CPHSixth workhourcompleted:10 CPHPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailSenthandwrittennote to aWatchstationcustomerOffered toemailrepairform.Fifth workhourcompleted:10 CPHSenthandwrittennote to aFossilCustomerFirst WorkHourcompleted(10CPH)Kept theconversationgoing by askingcustomer toadd us onsocial mediaAskedcustomer if theyhad furtherquestions andinvited to callbackAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberKept theconversationgoing by askingcustomer toadd us onsocial media(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Senthandwrittennote to MSCcustomerKept theconversationgoing by askingcustomer tosubscribe ouremails/catologSent ahandwrittennote to a Fossilor CanadaCustomerSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianCompleteda "RCEPerfect"Call/email.Personalized callwith customer'sname or Modifiedhotkey topersonalize emailAsked customerall probingquestions beforesetting up for acomplimentaryrepairAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Placed a sendsale or providedstore contactinformation whichhad productavailableCompleteda "RCEPerfect"Call/email.Completedcall withina 5:00-5:15 AHT

Team 2 Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Third work hour completed: 10 CPH
  2. Sixth work hour completed: 10 CPH
  3. Personalized call with customer's name or Modified hotkey to personalize email
  4. Sent handwritten note to a Watchstation customer
  5. Offered to email repair form.
  6. Fifth work hour completed: 10 CPH
  7. Sent handwritten note to a Fossil Customer
  8. First Work Hour completed (10CPH)
  9. Kept the conversation going by asking customer to add us on social media
  10. Asked customer if they had further questions and invited to call back
  11. Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
  12. Kept the conversation going by asking customer to add us on social media
  13. (Phone) Offered to place an order for a customer (Email) advised to call in to place an order.
  14. Sent handwritten note to MSC customer
  15. Kept the conversation going by asking customer to subscribe our emails/catolog
  16. Sent a handwritten note to a Fossil or Canada Customer
  17. Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
  18. Completed a "RCE Perfect" Call/email.
  19. Personalized call with customer's name or Modified hotkey to personalize email
  20. Asked customer all probing questions before setting up for a complimentary repair
  21. Avoid dead air by making small talk or called escalated customer after 3 email replies.
  22. Placed a send sale or provided store contact information which had product available
  23. Completed a "RCE Perfect" Call/email.
  24. Completed call within a 5:00-5:15 AHT