(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sixth work hour completed: 10 CPH
Asked customer all probing questions before setting up for a complimentary repair
Asked customer if they had further questions and invited to call back
Sent handwritten note to a Watchstation customer
Placed a send sale or provided store contact information which had product available
Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
First Work Hour completed
(10CPH)
Completed call within a 5:00-5:15 AHT
Avoid dead air by making small talk or called escalated customer after 3 email replies.
Sent handwritten note to MSC customer
Offered to email repair form.
Personalized call with customer's name or Modified hotkey to personalize email
Completed a "RCE Perfect" Call/email.
Fifth work hour completed: 10 CPH
Personalized call with customer's name or Modified hotkey to personalize email
(Phone) Offered to place an order for a customer
(Email) advised to call in to place an order.
Third work hour completed: 10 CPH
Kept the conversation going by asking customer to add us on social media
Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
Completed a "RCE Perfect" Call/email.
Sent a handwritten note to a Fossil or Canada Customer
Kept the conversation going by asking customer to subscribe our emails/catolog
Kept the conversation going by asking customer to add us on social media
