Completeda "RCEPerfect"Call/email.Askedcustomer if theyhad furtherquestions andinvited to callbackKept theconversationgoing by askingcustomer toadd us onsocial mediaSenthandwrittennote to aFossilCustomerKept theconversationgoing by askingcustomer toadd us onsocial mediaPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailFirst WorkHourcompleted(10CPH)(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Set up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianCompleteda "RCEPerfect"Call/email.Assisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberThird workhourcompleted:10 CPHOffered toemailrepairform.Placed a sendsale or providedstore contactinformation whichhad productavailableSent ahandwrittennote to a Fossilor CanadaCustomerSenthandwrittennote to aWatchstationcustomerCompletedcall withina 5:00-5:15 AHTPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailAsked customerall probingquestions beforesetting up for acomplimentaryrepairSenthandwrittennote to MSCcustomerKept theconversationgoing by askingcustomer tosubscribe ouremails/catologAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Sixth workhourcompleted:10 CPHFifth workhourcompleted:10 CPHCompleteda "RCEPerfect"Call/email.Askedcustomer if theyhad furtherquestions andinvited to callbackKept theconversationgoing by askingcustomer toadd us onsocial mediaSenthandwrittennote to aFossilCustomerKept theconversationgoing by askingcustomer toadd us onsocial mediaPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailFirst WorkHourcompleted(10CPH)(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Set up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianCompleteda "RCEPerfect"Call/email.Assisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberThird workhourcompleted:10 CPHOffered toemailrepairform.Placed a sendsale or providedstore contactinformation whichhad productavailableSent ahandwrittennote to a Fossilor CanadaCustomerSenthandwrittennote to aWatchstationcustomerCompletedcall withina 5:00-5:15 AHTPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailAsked customerall probingquestions beforesetting up for acomplimentaryrepairSenthandwrittennote to MSCcustomerKept theconversationgoing by askingcustomer tosubscribe ouremails/catologAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Sixth workhourcompleted:10 CPHFifth workhourcompleted:10 CPH

Team 2 Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a "RCE Perfect" Call/email.
  2. Asked customer if they had further questions and invited to call back
  3. Kept the conversation going by asking customer to add us on social media
  4. Sent handwritten note to a Fossil Customer
  5. Kept the conversation going by asking customer to add us on social media
  6. Personalized call with customer's name or Modified hotkey to personalize email
  7. First Work Hour completed (10CPH)
  8. (Phone) Offered to place an order for a customer (Email) advised to call in to place an order.
  9. Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
  10. Completed a "RCE Perfect" Call/email.
  11. Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
  12. Third work hour completed: 10 CPH
  13. Offered to email repair form.
  14. Placed a send sale or provided store contact information which had product available
  15. Sent a handwritten note to a Fossil or Canada Customer
  16. Sent handwritten note to a Watchstation customer
  17. Completed call within a 5:00-5:15 AHT
  18. Personalized call with customer's name or Modified hotkey to personalize email
  19. Asked customer all probing questions before setting up for a complimentary repair
  20. Sent handwritten note to MSC customer
  21. Kept the conversation going by asking customer to subscribe our emails/catolog
  22. Avoid dead air by making small talk or called escalated customer after 3 email replies.
  23. Sixth work hour completed: 10 CPH
  24. Fifth work hour completed: 10 CPH