Kept theconversationgoing by askingcustomer toadd us onsocial mediaPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailPlaced a sendsale or providedstore contactinformation whichhad productavailable(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Fifth workhourcompleted:10 CPHKept theconversationgoing by askingcustomer tosubscribe ouremails/catologCompleteda "RCEPerfect"Call/email.Offered toemailrepairform.Assisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberThird workhourcompleted:10 CPHPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianAsked customerall probingquestions beforesetting up for acomplimentaryrepairKept theconversationgoing by askingcustomer toadd us onsocial mediaSenthandwrittennote to MSCcustomerCompleteda "RCEPerfect"Call/email.Sent ahandwrittennote to a Fossilor CanadaCustomerAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Askedcustomer if theyhad furtherquestions andinvited to callbackSixth workhourcompleted:10 CPHFirst WorkHourcompleted(10CPH)Senthandwrittennote to aFossilCustomerCompletedcall withina 5:00-5:15 AHTSenthandwrittennote to aWatchstationcustomerKept theconversationgoing by askingcustomer toadd us onsocial mediaPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailPlaced a sendsale or providedstore contactinformation whichhad productavailable(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Fifth workhourcompleted:10 CPHKept theconversationgoing by askingcustomer tosubscribe ouremails/catologCompleteda "RCEPerfect"Call/email.Offered toemailrepairform.Assisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberThird workhourcompleted:10 CPHPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianAsked customerall probingquestions beforesetting up for acomplimentaryrepairKept theconversationgoing by askingcustomer toadd us onsocial mediaSenthandwrittennote to MSCcustomerCompleteda "RCEPerfect"Call/email.Sent ahandwrittennote to a Fossilor CanadaCustomerAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Askedcustomer if theyhad furtherquestions andinvited to callbackSixth workhourcompleted:10 CPHFirst WorkHourcompleted(10CPH)Senthandwrittennote to aFossilCustomerCompletedcall withina 5:00-5:15 AHTSenthandwrittennote to aWatchstationcustomer

Team 2 Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kept the conversation going by asking customer to add us on social media
  2. Personalized call with customer's name or Modified hotkey to personalize email
  3. Placed a send sale or provided store contact information which had product available
  4. (Phone) Offered to place an order for a customer (Email) advised to call in to place an order.
  5. Fifth work hour completed: 10 CPH
  6. Kept the conversation going by asking customer to subscribe our emails/catolog
  7. Completed a "RCE Perfect" Call/email.
  8. Offered to email repair form.
  9. Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
  10. Third work hour completed: 10 CPH
  11. Personalized call with customer's name or Modified hotkey to personalize email
  12. Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
  13. Asked customer all probing questions before setting up for a complimentary repair
  14. Kept the conversation going by asking customer to add us on social media
  15. Sent handwritten note to MSC customer
  16. Completed a "RCE Perfect" Call/email.
  17. Sent a handwritten note to a Fossil or Canada Customer
  18. Avoid dead air by making small talk or called escalated customer after 3 email replies.
  19. Asked customer if they had further questions and invited to call back
  20. Sixth work hour completed: 10 CPH
  21. First Work Hour completed (10CPH)
  22. Sent handwritten note to a Fossil Customer
  23. Completed call within a 5:00-5:15 AHT
  24. Sent handwritten note to a Watchstation customer