Senthandwrittennote to aWatchstationcustomerCompleteda "RCEPerfect"Call/email.Personalized callwith customer'sname or Modifiedhotkey topersonalize emailSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianFifth workhourcompleted:10 CPHThird workhourcompleted:10 CPHKept theconversationgoing by askingcustomer toadd us onsocial mediaAsked customerall probingquestions beforesetting up for acomplimentaryrepairAskedcustomer if theyhad furtherquestions andinvited to callbackAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Sixth workhourcompleted:10 CPHSent ahandwrittennote to a Fossilor CanadaCustomerSenthandwrittennote to aFossilCustomerPlaced a sendsale or providedstore contactinformation whichhad productavailableKept theconversationgoing by askingcustomer tosubscribe ouremails/catolog(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.First WorkHourcompleted(10CPH)Senthandwrittennote to MSCcustomerAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberCompleteda "RCEPerfect"Call/email.Completedcall withina 5:00-5:15 AHTOffered toemailrepairform.Kept theconversationgoing by askingcustomer toadd us onsocial mediaPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailSenthandwrittennote to aWatchstationcustomerCompleteda "RCEPerfect"Call/email.Personalized callwith customer'sname or Modifiedhotkey topersonalize emailSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianFifth workhourcompleted:10 CPHThird workhourcompleted:10 CPHKept theconversationgoing by askingcustomer toadd us onsocial mediaAsked customerall probingquestions beforesetting up for acomplimentaryrepairAskedcustomer if theyhad furtherquestions andinvited to callbackAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Sixth workhourcompleted:10 CPHSent ahandwrittennote to a Fossilor CanadaCustomerSenthandwrittennote to aFossilCustomerPlaced a sendsale or providedstore contactinformation whichhad productavailableKept theconversationgoing by askingcustomer tosubscribe ouremails/catolog(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.First WorkHourcompleted(10CPH)Senthandwrittennote to MSCcustomerAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberCompleteda "RCEPerfect"Call/email.Completedcall withina 5:00-5:15 AHTOffered toemailrepairform.Kept theconversationgoing by askingcustomer toadd us onsocial mediaPersonalized callwith customer'sname or Modifiedhotkey topersonalize email

Team 2 Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent handwritten note to a Watchstation customer
  2. Completed a "RCE Perfect" Call/email.
  3. Personalized call with customer's name or Modified hotkey to personalize email
  4. Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
  5. Fifth work hour completed: 10 CPH
  6. Third work hour completed: 10 CPH
  7. Kept the conversation going by asking customer to add us on social media
  8. Asked customer all probing questions before setting up for a complimentary repair
  9. Asked customer if they had further questions and invited to call back
  10. Avoid dead air by making small talk or called escalated customer after 3 email replies.
  11. Sixth work hour completed: 10 CPH
  12. Sent a handwritten note to a Fossil or Canada Customer
  13. Sent handwritten note to a Fossil Customer
  14. Placed a send sale or provided store contact information which had product available
  15. Kept the conversation going by asking customer to subscribe our emails/catolog
  16. (Phone) Offered to place an order for a customer (Email) advised to call in to place an order.
  17. First Work Hour completed (10CPH)
  18. Sent handwritten note to MSC customer
  19. Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
  20. Completed a "RCE Perfect" Call/email.
  21. Completed call within a 5:00-5:15 AHT
  22. Offered to email repair form.
  23. Kept the conversation going by asking customer to add us on social media
  24. Personalized call with customer's name or Modified hotkey to personalize email