Fifth workhourcompleted:10 CPHAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberSixth workhourcompleted:10 CPH(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Kept theconversationgoing by askingcustomer toadd us onsocial mediaOffered toemailrepairform.Kept theconversationgoing by askingcustomer toadd us onsocial mediaPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Askedcustomer if theyhad furtherquestions andinvited to callbackSenthandwrittennote to MSCcustomerCompleteda "RCEPerfect"Call/email.Third workhourcompleted:10 CPHFirst WorkHourcompleted(10CPH)Completeda "RCEPerfect"Call/email.Placed a sendsale or providedstore contactinformation whichhad productavailableSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailSenthandwrittennote to aWatchstationcustomerKept theconversationgoing by askingcustomer tosubscribe ouremails/catologAsked customerall probingquestions beforesetting up for acomplimentaryrepairSent ahandwrittennote to a Fossilor CanadaCustomerSenthandwrittennote to aFossilCustomerCompletedcall withina 5:00-5:15 AHTFifth workhourcompleted:10 CPHAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberSixth workhourcompleted:10 CPH(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Kept theconversationgoing by askingcustomer toadd us onsocial mediaOffered toemailrepairform.Kept theconversationgoing by askingcustomer toadd us onsocial mediaPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Askedcustomer if theyhad furtherquestions andinvited to callbackSenthandwrittennote to MSCcustomerCompleteda "RCEPerfect"Call/email.Third workhourcompleted:10 CPHFirst WorkHourcompleted(10CPH)Completeda "RCEPerfect"Call/email.Placed a sendsale or providedstore contactinformation whichhad productavailableSet up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailSenthandwrittennote to aWatchstationcustomerKept theconversationgoing by askingcustomer tosubscribe ouremails/catologAsked customerall probingquestions beforesetting up for acomplimentaryrepairSent ahandwrittennote to a Fossilor CanadaCustomerSenthandwrittennote to aFossilCustomerCompletedcall withina 5:00-5:15 AHT

Team 2 Bingo ! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fifth work hour completed: 10 CPH
  2. Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
  3. Sixth work hour completed: 10 CPH
  4. (Phone) Offered to place an order for a customer (Email) advised to call in to place an order.
  5. Kept the conversation going by asking customer to add us on social media
  6. Offered to email repair form.
  7. Kept the conversation going by asking customer to add us on social media
  8. Personalized call with customer's name or Modified hotkey to personalize email
  9. Avoid dead air by making small talk or called escalated customer after 3 email replies.
  10. Asked customer if they had further questions and invited to call back
  11. Sent handwritten note to MSC customer
  12. Completed a "RCE Perfect" Call/email.
  13. Third work hour completed: 10 CPH
  14. First Work Hour completed (10CPH)
  15. Completed a "RCE Perfect" Call/email.
  16. Placed a send sale or provided store contact information which had product available
  17. Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
  18. Personalized call with customer's name or Modified hotkey to personalize email
  19. Sent handwritten note to a Watchstation customer
  20. Kept the conversation going by asking customer to subscribe our emails/catolog
  21. Asked customer all probing questions before setting up for a complimentary repair
  22. Sent a handwritten note to a Fossil or Canada Customer
  23. Sent handwritten note to a Fossil Customer
  24. Completed call within a 5:00-5:15 AHT