(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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(Phone) Offered to place an order for a customer
(Email) advised to call in to place an order.
Sent handwritten note to MSC customer
Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
First Work Hour completed
(10CPH)
Sent a handwritten note to a Fossil or Canada Customer
Sent handwritten note to a Fossil Customer
Kept the conversation going by asking customer to add us on social media
Kept the conversation going by asking customer to add us on social media
Third work hour completed: 10 CPH
Completed a "RCE Perfect" Call/email.
Avoid dead air by making small talk or called escalated customer after 3 email replies.
Completed a "RCE Perfect" Call/email.
Offered to email repair form.
Asked customer all probing questions before setting up for a complimentary repair
Placed a send sale or provided store contact information which had product available
Fifth work hour completed: 10 CPH
Completed call within a 5:00-5:15 AHT
Personalized call with customer's name or Modified hotkey to personalize email
Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
Kept the conversation going by asking customer to subscribe our emails/catolog
Sent handwritten note to a Watchstation customer
Personalized call with customer's name or Modified hotkey to personalize email
Asked customer if they had further questions and invited to call back
