(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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(Phone) Offered to place an order for a customer
(Email) advised to call in to place an order.
Personalized call with customer's name or Modified hotkey to personalize email
Completed 100 Kanas by the end of the day
Completed call within a 6 minutes AHT
Used customer's name more than three times during the call
Completed 50 Kanas by half of your shift
Placed a send sale or provided store contact information which had product available
Emailed RCE call or email to your coordiantor.
Modified hotkey to personalize email by mentioning watch/device and issue
Avoid dead air by making small talk or called escalated customer after 3 email replies.
Placed an online an offered complimentary overnight shipping
Complimented a watch when placing a link order
Asked customer if they had further questions and invited to call back
Kept the conversation going by asking customer to add us on social media
Kept the conversation going by asking customer to add us on social media
Completed 15 Zendesk emails by the end of day
Kept the conversation going by asking customer to subscribe our emails/catolog
Free!
First Work Hour completed
(10CPH)
Offered to email repair form.
Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
Completed a "RCE Perfect" Call/email.
Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
Sent handwritten note to a Customer
Asked customer all probing questions before setting up for a complimentary repair
