Complimenteda watch whenplacing a linkorderKept theconversationgoing by askingcustomer tosubscribe ouremails/catologUsedcustomer'sname morethan threetimes during thecallPlaced anonline anofferedcomplimentaryovernightshippingSenthandwrittennote to aCustomerPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailFree!Completeda "RCEPerfect"Call/email.Completed15 Zendeskemails by theend of dayCompleted100 Kanasby the endof the dayAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberModified hotkeyto personalizeemail bymentioningwatch/deviceand issueEmailedRCE call oremail to yourcoordiantor.Askedcustomer if theyhad furtherquestions andinvited to callbackKept theconversationgoing by askingcustomer toadd us onsocial mediaCompleted50 Kanasby half ofyour shift(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Placed a sendsale or providedstore contactinformation whichhad productavailableKept theconversationgoing by askingcustomer toadd us onsocial mediaAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Set up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianCompletedcall within a6 minutesAHTAsked customerall probingquestions beforesetting up for acomplimentaryrepairOffered toemailrepairform.First WorkHourcompleted(10CPH)Complimenteda watch whenplacing a linkorderKept theconversationgoing by askingcustomer tosubscribe ouremails/catologUsedcustomer'sname morethan threetimes during thecallPlaced anonline anofferedcomplimentaryovernightshippingSenthandwrittennote to aCustomerPersonalized callwith customer'sname or Modifiedhotkey topersonalize emailFree!Completeda "RCEPerfect"Call/email.Completed15 Zendeskemails by theend of dayCompleted100 Kanasby the endof the dayAssisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberModified hotkeyto personalizeemail bymentioningwatch/deviceand issueEmailedRCE call oremail to yourcoordiantor.Askedcustomer if theyhad furtherquestions andinvited to callbackKept theconversationgoing by askingcustomer toadd us onsocial mediaCompleted50 Kanasby half ofyour shift(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Placed a sendsale or providedstore contactinformation whichhad productavailableKept theconversationgoing by askingcustomer toadd us onsocial mediaAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Set up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianCompletedcall within a6 minutesAHTAsked customerall probingquestions beforesetting up for acomplimentaryrepairOffered toemailrepairform.First WorkHourcompleted(10CPH)

Wearables Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complimented a watch when placing a link order
  2. Kept the conversation going by asking customer to subscribe our emails/catolog
  3. Used customer's name more than three times during the call
  4. Placed an online an offered complimentary overnight shipping
  5. Sent handwritten note to a Customer
  6. Personalized call with customer's name or Modified hotkey to personalize email
  7. Free!
  8. Completed a "RCE Perfect" Call/email.
  9. Completed 15 Zendesk emails by the end of day
  10. Completed 100 Kanas by the end of the day
  11. Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
  12. Modified hotkey to personalize email by mentioning watch/device and issue
  13. Emailed RCE call or email to your coordiantor.
  14. Asked customer if they had further questions and invited to call back
  15. Kept the conversation going by asking customer to add us on social media
  16. Completed 50 Kanas by half of your shift
  17. (Phone) Offered to place an order for a customer (Email) advised to call in to place an order.
  18. Placed a send sale or provided store contact information which had product available
  19. Kept the conversation going by asking customer to add us on social media
  20. Avoid dead air by making small talk or called escalated customer after 3 email replies.
  21. Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
  22. Completed call within a 6 minutes AHT
  23. Asked customer all probing questions before setting up for a complimentary repair
  24. Offered to email repair form.
  25. First Work Hour completed (10CPH)