(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Personalized callwith customer'sname or Modifiedhotkey topersonalize emailCompleted100 Kanasby the endof the dayCompletedcall within a6 minutesAHTUsedcustomer'sname morethan threetimes during thecallCompleted50 Kanasby half ofyour shiftPlaced a sendsale or providedstore contactinformation whichhad productavailableEmailedRCE call oremail to yourcoordiantor.Modified hotkeyto personalizeemail bymentioningwatch/deviceand issueAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Placed anonline anofferedcomplimentaryovernightshippingComplimenteda watch whenplacing a linkorderAskedcustomer if theyhad furtherquestions andinvited to callbackKept theconversationgoing by askingcustomer toadd us onsocial mediaKept theconversationgoing by askingcustomer toadd us onsocial mediaCompleted15 Zendeskemails by theend of dayKept theconversationgoing by askingcustomer tosubscribe ouremails/catologFree!First WorkHourcompleted(10CPH)Offered toemailrepairform.Set up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianCompleteda "RCEPerfect"Call/email.Assisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberSenthandwrittennote to aCustomerAsked customerall probingquestions beforesetting up for acomplimentaryrepair(Phone) Offered toplace an order fora customer(Email) advised tocall in to place anorder.Personalized callwith customer'sname or Modifiedhotkey topersonalize emailCompleted100 Kanasby the endof the dayCompletedcall within a6 minutesAHTUsedcustomer'sname morethan threetimes during thecallCompleted50 Kanasby half ofyour shiftPlaced a sendsale or providedstore contactinformation whichhad productavailableEmailedRCE call oremail to yourcoordiantor.Modified hotkeyto personalizeemail bymentioningwatch/deviceand issueAvoid dead air bymaking small talkor calledescalatedcustomer after 3email replies.Placed anonline anofferedcomplimentaryovernightshippingComplimenteda watch whenplacing a linkorderAskedcustomer if theyhad furtherquestions andinvited to callbackKept theconversationgoing by askingcustomer toadd us onsocial mediaKept theconversationgoing by askingcustomer toadd us onsocial mediaCompleted15 Zendeskemails by theend of dayKept theconversationgoing by askingcustomer tosubscribe ouremails/catologFree!First WorkHourcompleted(10CPH)Offered toemailrepairform.Set up a customerfor LSJ warranty &advised it wouldbe uponevaluation from atechnicianCompleteda "RCEPerfect"Call/email.Assisted in placingonline order.Advised we can'tcancel or changeonce placed &checked in cyberSenthandwrittennote to aCustomerAsked customerall probingquestions beforesetting up for acomplimentaryrepair

Wearables Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. (Phone) Offered to place an order for a customer (Email) advised to call in to place an order.
  2. Personalized call with customer's name or Modified hotkey to personalize email
  3. Completed 100 Kanas by the end of the day
  4. Completed call within a 6 minutes AHT
  5. Used customer's name more than three times during the call
  6. Completed 50 Kanas by half of your shift
  7. Placed a send sale or provided store contact information which had product available
  8. Emailed RCE call or email to your coordiantor.
  9. Modified hotkey to personalize email by mentioning watch/device and issue
  10. Avoid dead air by making small talk or called escalated customer after 3 email replies.
  11. Placed an online an offered complimentary overnight shipping
  12. Complimented a watch when placing a link order
  13. Asked customer if they had further questions and invited to call back
  14. Kept the conversation going by asking customer to add us on social media
  15. Kept the conversation going by asking customer to add us on social media
  16. Completed 15 Zendesk emails by the end of day
  17. Kept the conversation going by asking customer to subscribe our emails/catolog
  18. Free!
  19. First Work Hour completed (10CPH)
  20. Offered to email repair form.
  21. Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
  22. Completed a "RCE Perfect" Call/email.
  23. Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
  24. Sent handwritten note to a Customer
  25. Asked customer all probing questions before setting up for a complimentary repair