(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Completed 100 Kanas by the end of the day
Sent handwritten note to a Customer
Free!
First Work Hour completed
(10CPH)
Used customer's name more than three times during the call
Modified hotkey to personalize email by mentioning watch/device and issue
Kept the conversation going by asking customer to add us on social media
Placed an online an offered complimentary overnight shipping
Completed call within a 6 minutes AHT
Kept the conversation going by asking customer to subscribe our emails/catolog
Completed a "RCE Perfect" Call/email.
Avoid dead air by making small talk or called escalated customer after 3 email replies.
Complimented a watch when placing a link order
(Phone) Offered to place an order for a customer
(Email) advised to call in to place an order.
Offered to email repair form.
Asked customer all probing questions before setting up for a complimentary repair
Asked customer if they had further questions and invited to call back
Placed a send sale or provided store contact information which had product available
Kept the conversation going by asking customer to add us on social media
Emailed RCE call or email to your coordiantor.
Personalized call with customer's name or Modified hotkey to personalize email
Completed 15 Zendesk emails by the end of day
Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
Completed 50 Kanas by half of your shift
Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
