(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Completed 50 Kanas by half of your shift
Free!
Completed 15 Zendesk emails by the end of day
Used customer's name more than three times during the call
Sent handwritten note to a Customer
First Work Hour completed
(10CPH)
Asked customer all probing questions before setting up for a complimentary repair
Completed call within a 6 minutes AHT
Completed 100 Kanas by the end of the day
Placed a send sale or provided store contact information which had product available
Personalized call with customer's name or Modified hotkey to personalize email
Offered to email repair form.
Completed a "RCE Perfect" Call/email.
Kept the conversation going by asking customer to add us on social media
Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
Asked customer if they had further questions and invited to call back
Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
Emailed RCE call or email to your coordiantor.
Kept the conversation going by asking customer to add us on social media
Complimented a watch when placing a link order
Modified hotkey to personalize email by mentioning watch/device and issue
Kept the conversation going by asking customer to subscribe our emails/catolog
(Phone) Offered to place an order for a customer
(Email) advised to call in to place an order.
Avoid dead air by making small talk or called escalated customer after 3 email replies.
Placed an online an offered complimentary overnight shipping
