(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Emailed RCE call or email to your coordiantor.
Personalized call with customer's name or Modified hotkey to personalize email
Assisted in placing online order. Advised we can't cancel or change once placed & checked in cyber
Complimented a watch when placing a link order
Avoid dead air by making small talk or called escalated customer after 3 email replies.
Completed call within a 6 minutes AHT
Set up a customer for LSJ warranty & advised it would be upon evaluation from a technician
Completed 15 Zendesk emails by the end of day
Asked customer if they had further questions and invited to call back
Offered to email repair form.
First Work Hour completed
(10CPH)
Placed an online an offered complimentary overnight shipping
Placed a send sale or provided store contact information which had product available
Completed a "RCE Perfect" Call/email.
(Phone) Offered to place an order for a customer
(Email) advised to call in to place an order.
Completed 100 Kanas by the end of the day
Kept the conversation going by asking customer to add us on social media
Kept the conversation going by asking customer to add us on social media
Modified hotkey to personalize email by mentioning watch/device and issue
Used customer's name more than three times during the call
Completed 50 Kanas by half of your shift
Sent handwritten note to a Customer
Free!
Asked customer all probing questions before setting up for a complimentary repair
Kept the conversation going by asking customer to subscribe our emails/catolog
