CallTransferDisclosuresControlinteractionAppropriateGreetingConfidencecellphoneprocedureHandledbankinginformationCustomerSolutionsAppropriateclosingproperidentificationMirepresentedfactsTookownershipSuperstarExperienceDocumentaccuratelyandcompletelyVerificationTonedelivercommunicationVerbalcomplainthandledholdprotocolProhibitedCommunicationProfessionalismAcknowledgeCustomerAdhere tolaw/policyDiscoveryandlisteningCallTransferDisclosuresControlinteractionAppropriateGreetingConfidencecellphoneprocedureHandledbankinginformationCustomerSolutionsAppropriateclosingproperidentificationMirepresentedfactsTookownershipSuperstarExperienceDocumentaccuratelyandcompletelyVerificationTonedelivercommunicationVerbalcomplainthandledholdprotocolProhibitedCommunicationProfessionalismAcknowledgeCustomerAdhere tolaw/policyDiscoveryandlistening

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Transfer
  2. Disclosures
  3. Control interaction
  4. Appropriate Greeting
  5. Confidence
  6. cellphone procedure
  7. Handled banking information
  8. Customer Solutions
  9. Appropriate closing
  10. proper identification
  11. Mirepresented facts
  12. Took ownership
  13. Superstar Experience
  14. Document accurately and completely
  15. Verification
  16. Tone
  17. deliver communication
  18. Verbal complaint handled
  19. hold protocol
  20. Prohibited Communication
  21. Professionalism
  22. Acknowledge Customer
  23. Adhere to law/policy
  24. Discovery and listening