AppropriateGreetingVerbalcomplainthandledDocumentaccuratelyandcompletelyCallTransferProhibitedCommunicationAdhere tolaw/policyProfessionalismCustomerSolutionsholdprotocolControlinteractionConfidenceAcknowledgeCustomerTookownershipToneVerificationDiscoveryandlisteningAppropriateclosingproperidentificationdelivercommunicationHandledbankinginformationMirepresentedfactsDisclosuresSuperstarExperiencecellphoneprocedureAppropriateGreetingVerbalcomplainthandledDocumentaccuratelyandcompletelyCallTransferProhibitedCommunicationAdhere tolaw/policyProfessionalismCustomerSolutionsholdprotocolControlinteractionConfidenceAcknowledgeCustomerTookownershipToneVerificationDiscoveryandlisteningAppropriateclosingproperidentificationdelivercommunicationHandledbankinginformationMirepresentedfactsDisclosuresSuperstarExperiencecellphoneprocedure

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appropriate Greeting
  2. Verbal complaint handled
  3. Document accurately and completely
  4. Call Transfer
  5. Prohibited Communication
  6. Adhere to law/policy
  7. Professionalism
  8. Customer Solutions
  9. hold protocol
  10. Control interaction
  11. Confidence
  12. Acknowledge Customer
  13. Took ownership
  14. Tone
  15. Verification
  16. Discovery and listening
  17. Appropriate closing
  18. proper identification
  19. deliver communication
  20. Handled banking information
  21. Mirepresented facts
  22. Disclosures
  23. Superstar Experience
  24. cellphone procedure