ConfidenceProfessionalismSuperstarExperienceControlinteractionAppropriateclosingholdprotocolToneAppropriateGreetingCallTransferAcknowledgeCustomerDiscoveryandlisteningTookownershipMirepresentedfactsCustomerSolutionsDocumentaccuratelyandcompletelyDisclosuresVerbalcomplainthandledProhibitedCommunicationdelivercommunicationVerificationHandledbankinginformationproperidentificationAdhere tolaw/policycellphoneprocedureConfidenceProfessionalismSuperstarExperienceControlinteractionAppropriateclosingholdprotocolToneAppropriateGreetingCallTransferAcknowledgeCustomerDiscoveryandlisteningTookownershipMirepresentedfactsCustomerSolutionsDocumentaccuratelyandcompletelyDisclosuresVerbalcomplainthandledProhibitedCommunicationdelivercommunicationVerificationHandledbankinginformationproperidentificationAdhere tolaw/policycellphoneprocedure

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confidence
  2. Professionalism
  3. Superstar Experience
  4. Control interaction
  5. Appropriate closing
  6. hold protocol
  7. Tone
  8. Appropriate Greeting
  9. Call Transfer
  10. Acknowledge Customer
  11. Discovery and listening
  12. Took ownership
  13. Mirepresented facts
  14. Customer Solutions
  15. Document accurately and completely
  16. Disclosures
  17. Verbal complaint handled
  18. Prohibited Communication
  19. deliver communication
  20. Verification
  21. Handled banking information
  22. proper identification
  23. Adhere to law/policy
  24. cellphone procedure