SuperstarExperiencecellphoneprocedureHandledbankinginformationdelivercommunicationAppropriateGreetingAdhere tolaw/policyholdprotocolToneDocumentaccuratelyandcompletelyConfidenceVerificationCallTransferDiscoveryandlisteningCustomerSolutionsDisclosuresProhibitedCommunicationMirepresentedfactsControlinteractionAcknowledgeCustomerproperidentificationAppropriateclosingProfessionalismVerbalcomplainthandledTookownershipSuperstarExperiencecellphoneprocedureHandledbankinginformationdelivercommunicationAppropriateGreetingAdhere tolaw/policyholdprotocolToneDocumentaccuratelyandcompletelyConfidenceVerificationCallTransferDiscoveryandlisteningCustomerSolutionsDisclosuresProhibitedCommunicationMirepresentedfactsControlinteractionAcknowledgeCustomerproperidentificationAppropriateclosingProfessionalismVerbalcomplainthandledTookownership

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Superstar Experience
  2. cellphone procedure
  3. Handled banking information
  4. deliver communication
  5. Appropriate Greeting
  6. Adhere to law/policy
  7. hold protocol
  8. Tone
  9. Document accurately and completely
  10. Confidence
  11. Verification
  12. Call Transfer
  13. Discovery and listening
  14. Customer Solutions
  15. Disclosures
  16. Prohibited Communication
  17. Mirepresented facts
  18. Control interaction
  19. Acknowledge Customer
  20. proper identification
  21. Appropriate closing
  22. Professionalism
  23. Verbal complaint handled
  24. Took ownership