DiscoveryandlisteningVerificationAppropriateGreetingControlinteractionVerbalcomplainthandledproperidentificationAdhere tolaw/policyCallTransferAcknowledgeCustomerdelivercommunicationCustomerSolutionsMirepresentedfactscellphoneprocedureProhibitedCommunicationDisclosuresHandledbankinginformationSuperstarExperienceToneDocumentaccuratelyandcompletelyTookownershipConfidenceAppropriateclosingProfessionalismholdprotocolDiscoveryandlisteningVerificationAppropriateGreetingControlinteractionVerbalcomplainthandledproperidentificationAdhere tolaw/policyCallTransferAcknowledgeCustomerdelivercommunicationCustomerSolutionsMirepresentedfactscellphoneprocedureProhibitedCommunicationDisclosuresHandledbankinginformationSuperstarExperienceToneDocumentaccuratelyandcompletelyTookownershipConfidenceAppropriateclosingProfessionalismholdprotocol

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discovery and listening
  2. Verification
  3. Appropriate Greeting
  4. Control interaction
  5. Verbal complaint handled
  6. proper identification
  7. Adhere to law/policy
  8. Call Transfer
  9. Acknowledge Customer
  10. deliver communication
  11. Customer Solutions
  12. Mirepresented facts
  13. cellphone procedure
  14. Prohibited Communication
  15. Disclosures
  16. Handled banking information
  17. Superstar Experience
  18. Tone
  19. Document accurately and completely
  20. Took ownership
  21. Confidence
  22. Appropriate closing
  23. Professionalism
  24. hold protocol