Verbal complaint handled Tone Document accurately and completely Control interaction Discovery and listening Adhere to law/policy Took ownership Appropriate closing Superstar Experience proper identification Professionalism deliver communication Disclosures Customer Solutions Appropriate Greeting Prohibited Communication Acknowledge Customer Mirepresented facts hold protocol Confidence Verification Handled banking information cellphone procedure Call Transfer Verbal complaint handled Tone Document accurately and completely Control interaction Discovery and listening Adhere to law/policy Took ownership Appropriate closing Superstar Experience proper identification Professionalism deliver communication Disclosures Customer Solutions Appropriate Greeting Prohibited Communication Acknowledge Customer Mirepresented facts hold protocol Confidence Verification Handled banking information cellphone procedure Call Transfer
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Verbal complaint handled
Tone
Document accurately and completely
Control interaction
Discovery and listening
Adhere to law/policy
Took ownership
Appropriate closing
Superstar Experience
proper identification
Professionalism
deliver communication
Disclosures
Customer Solutions
Appropriate Greeting
Prohibited Communication
Acknowledge Customer
Mirepresented facts
hold protocol
Confidence
Verification
Handled banking information
cellphone procedure
Call Transfer