SuperstarExperienceControlinteractionTookownershipProfessionalismHandledbankinginformationProhibitedCommunicationDocumentaccuratelyandcompletelyAppropriateclosingAcknowledgeCustomerConfidenceVerificationVerbalcomplainthandledAdhere tolaw/policyAppropriateGreetingCallTransfercellphoneproceduredelivercommunicationDisclosuresCustomerSolutionsDiscoveryandlisteningMirepresentedfactsproperidentificationholdprotocolToneSuperstarExperienceControlinteractionTookownershipProfessionalismHandledbankinginformationProhibitedCommunicationDocumentaccuratelyandcompletelyAppropriateclosingAcknowledgeCustomerConfidenceVerificationVerbalcomplainthandledAdhere tolaw/policyAppropriateGreetingCallTransfercellphoneproceduredelivercommunicationDisclosuresCustomerSolutionsDiscoveryandlisteningMirepresentedfactsproperidentificationholdprotocolTone

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Superstar Experience
  2. Control interaction
  3. Took ownership
  4. Professionalism
  5. Handled banking information
  6. Prohibited Communication
  7. Document accurately and completely
  8. Appropriate closing
  9. Acknowledge Customer
  10. Confidence
  11. Verification
  12. Verbal complaint handled
  13. Adhere to law/policy
  14. Appropriate Greeting
  15. Call Transfer
  16. cellphone procedure
  17. deliver communication
  18. Disclosures
  19. Customer Solutions
  20. Discovery and listening
  21. Mirepresented facts
  22. proper identification
  23. hold protocol
  24. Tone