ControlinteractionDiscoveryandlisteningAcknowledgeCustomerProfessionalismAppropriateGreetingProhibitedCommunicationConfidenceVerificationCallTransferdelivercommunicationDisclosuresAppropriateclosingToneHandledbankinginformationCustomerSolutionsTookownershipMirepresentedfactsholdprotocolVerbalcomplainthandledSuperstarExperienceproperidentificationAdhere tolaw/policycellphoneprocedureDocumentaccuratelyandcompletelyControlinteractionDiscoveryandlisteningAcknowledgeCustomerProfessionalismAppropriateGreetingProhibitedCommunicationConfidenceVerificationCallTransferdelivercommunicationDisclosuresAppropriateclosingToneHandledbankinginformationCustomerSolutionsTookownershipMirepresentedfactsholdprotocolVerbalcomplainthandledSuperstarExperienceproperidentificationAdhere tolaw/policycellphoneprocedureDocumentaccuratelyandcompletely

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Control interaction
  2. Discovery and listening
  3. Acknowledge Customer
  4. Professionalism
  5. Appropriate Greeting
  6. Prohibited Communication
  7. Confidence
  8. Verification
  9. Call Transfer
  10. deliver communication
  11. Disclosures
  12. Appropriate closing
  13. Tone
  14. Handled banking information
  15. Customer Solutions
  16. Took ownership
  17. Mirepresented facts
  18. hold protocol
  19. Verbal complaint handled
  20. Superstar Experience
  21. proper identification
  22. Adhere to law/policy
  23. cellphone procedure
  24. Document accurately and completely