VerbalcomplainthandledToneDocumentaccuratelyandcompletelyControlinteractionDiscoveryandlisteningAdhere tolaw/policyTookownershipAppropriateclosingSuperstarExperienceproperidentificationProfessionalismdelivercommunicationDisclosuresCustomerSolutionsAppropriateGreetingProhibitedCommunicationAcknowledgeCustomerMirepresentedfactsholdprotocolConfidenceVerificationHandledbankinginformationcellphoneprocedureCallTransferVerbalcomplainthandledToneDocumentaccuratelyandcompletelyControlinteractionDiscoveryandlisteningAdhere tolaw/policyTookownershipAppropriateclosingSuperstarExperienceproperidentificationProfessionalismdelivercommunicationDisclosuresCustomerSolutionsAppropriateGreetingProhibitedCommunicationAcknowledgeCustomerMirepresentedfactsholdprotocolConfidenceVerificationHandledbankinginformationcellphoneprocedureCallTransfer

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verbal complaint handled
  2. Tone
  3. Document accurately and completely
  4. Control interaction
  5. Discovery and listening
  6. Adhere to law/policy
  7. Took ownership
  8. Appropriate closing
  9. Superstar Experience
  10. proper identification
  11. Professionalism
  12. deliver communication
  13. Disclosures
  14. Customer Solutions
  15. Appropriate Greeting
  16. Prohibited Communication
  17. Acknowledge Customer
  18. Mirepresented facts
  19. hold protocol
  20. Confidence
  21. Verification
  22. Handled banking information
  23. cellphone procedure
  24. Call Transfer