DocumentaccuratelyandcompletelyControlinteractionAppropriateclosingCallTransferHandledbankinginformationdelivercommunicationProhibitedCommunicationCustomerSolutionsToneTookownershipAcknowledgeCustomerDiscoveryandlisteningAdhere tolaw/policyConfidenceVerbalcomplainthandledholdprotocolVerificationSuperstarExperiencecellphoneprocedureAppropriateGreetingproperidentificationMirepresentedfactsProfessionalismDisclosuresDocumentaccuratelyandcompletelyControlinteractionAppropriateclosingCallTransferHandledbankinginformationdelivercommunicationProhibitedCommunicationCustomerSolutionsToneTookownershipAcknowledgeCustomerDiscoveryandlisteningAdhere tolaw/policyConfidenceVerbalcomplainthandledholdprotocolVerificationSuperstarExperiencecellphoneprocedureAppropriateGreetingproperidentificationMirepresentedfactsProfessionalismDisclosures

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Document accurately and completely
  2. Control interaction
  3. Appropriate closing
  4. Call Transfer
  5. Handled banking information
  6. deliver communication
  7. Prohibited Communication
  8. Customer Solutions
  9. Tone
  10. Took ownership
  11. Acknowledge Customer
  12. Discovery and listening
  13. Adhere to law/policy
  14. Confidence
  15. Verbal complaint handled
  16. hold protocol
  17. Verification
  18. Superstar Experience
  19. cellphone procedure
  20. Appropriate Greeting
  21. proper identification
  22. Mirepresented facts
  23. Professionalism
  24. Disclosures