Adhere tolaw/policyCallTransfercellphoneprocedureAppropriateclosingAppropriateGreetingSuperstarExperienceCustomerSolutionsHandledbankinginformationDisclosuresholdprotocolConfidenceTookownershipVerbalcomplainthandledVerificationAcknowledgeCustomerProhibitedCommunicationDocumentaccuratelyandcompletelyProfessionalismDiscoveryandlisteningControlinteractionMirepresentedfactsproperidentificationdelivercommunicationToneAdhere tolaw/policyCallTransfercellphoneprocedureAppropriateclosingAppropriateGreetingSuperstarExperienceCustomerSolutionsHandledbankinginformationDisclosuresholdprotocolConfidenceTookownershipVerbalcomplainthandledVerificationAcknowledgeCustomerProhibitedCommunicationDocumentaccuratelyandcompletelyProfessionalismDiscoveryandlisteningControlinteractionMirepresentedfactsproperidentificationdelivercommunicationTone

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adhere to law/policy
  2. Call Transfer
  3. cellphone procedure
  4. Appropriate closing
  5. Appropriate Greeting
  6. Superstar Experience
  7. Customer Solutions
  8. Handled banking information
  9. Disclosures
  10. hold protocol
  11. Confidence
  12. Took ownership
  13. Verbal complaint handled
  14. Verification
  15. Acknowledge Customer
  16. Prohibited Communication
  17. Document accurately and completely
  18. Professionalism
  19. Discovery and listening
  20. Control interaction
  21. Mirepresented facts
  22. proper identification
  23. deliver communication
  24. Tone