SuperstarExperienceproperidentificationDocumentaccuratelyandcompletelyDisclosuresAcknowledgeCustomerCustomerSolutionsProhibitedCommunicationcellphoneprocedureConfidenceAppropriateGreetingholdprotocolTookownershipVerbalcomplainthandleddelivercommunicationAdhere tolaw/policyProfessionalismAppropriateclosingControlinteractionToneHandledbankinginformationCallTransferVerificationDiscoveryandlisteningMirepresentedfactsSuperstarExperienceproperidentificationDocumentaccuratelyandcompletelyDisclosuresAcknowledgeCustomerCustomerSolutionsProhibitedCommunicationcellphoneprocedureConfidenceAppropriateGreetingholdprotocolTookownershipVerbalcomplainthandleddelivercommunicationAdhere tolaw/policyProfessionalismAppropriateclosingControlinteractionToneHandledbankinginformationCallTransferVerificationDiscoveryandlisteningMirepresentedfacts

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Superstar Experience
  2. proper identification
  3. Document accurately and completely
  4. Disclosures
  5. Acknowledge Customer
  6. Customer Solutions
  7. Prohibited Communication
  8. cellphone procedure
  9. Confidence
  10. Appropriate Greeting
  11. hold protocol
  12. Took ownership
  13. Verbal complaint handled
  14. deliver communication
  15. Adhere to law/policy
  16. Professionalism
  17. Appropriate closing
  18. Control interaction
  19. Tone
  20. Handled banking information
  21. Call Transfer
  22. Verification
  23. Discovery and listening
  24. Mirepresented facts