VerbalcomplainthandledAdhere tolaw/policyDocumentaccuratelyandcompletelySuperstarExperienceAppropriateclosingVerificationAcknowledgeCustomerproperidentificationHandledbankinginformationdelivercommunicationConfidenceCustomerSolutionsTookownershipCallTransferControlinteractioncellphoneprocedureMirepresentedfactsToneDisclosuresDiscoveryandlisteningholdprotocolAppropriateGreetingProhibitedCommunicationProfessionalismVerbalcomplainthandledAdhere tolaw/policyDocumentaccuratelyandcompletelySuperstarExperienceAppropriateclosingVerificationAcknowledgeCustomerproperidentificationHandledbankinginformationdelivercommunicationConfidenceCustomerSolutionsTookownershipCallTransferControlinteractioncellphoneprocedureMirepresentedfactsToneDisclosuresDiscoveryandlisteningholdprotocolAppropriateGreetingProhibitedCommunicationProfessionalism

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verbal complaint handled
  2. Adhere to law/policy
  3. Document accurately and completely
  4. Superstar Experience
  5. Appropriate closing
  6. Verification
  7. Acknowledge Customer
  8. proper identification
  9. Handled banking information
  10. deliver communication
  11. Confidence
  12. Customer Solutions
  13. Took ownership
  14. Call Transfer
  15. Control interaction
  16. cellphone procedure
  17. Mirepresented facts
  18. Tone
  19. Disclosures
  20. Discovery and listening
  21. hold protocol
  22. Appropriate Greeting
  23. Prohibited Communication
  24. Professionalism