ConfidenceDiscoveryandlisteningVerificationcellphoneprocedureProhibitedCommunicationDocumentaccuratelyandcompletelyCallTransferAcknowledgeCustomerTookownershipMirepresentedfactsAppropriateGreetingholdprotocolproperidentificationToneAdhere tolaw/policyHandledbankinginformationDisclosuresControlinteractionAppropriateclosingVerbalcomplainthandleddelivercommunicationProfessionalismCustomerSolutionsSuperstarExperienceConfidenceDiscoveryandlisteningVerificationcellphoneprocedureProhibitedCommunicationDocumentaccuratelyandcompletelyCallTransferAcknowledgeCustomerTookownershipMirepresentedfactsAppropriateGreetingholdprotocolproperidentificationToneAdhere tolaw/policyHandledbankinginformationDisclosuresControlinteractionAppropriateclosingVerbalcomplainthandleddelivercommunicationProfessionalismCustomerSolutionsSuperstarExperience

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confidence
  2. Discovery and listening
  3. Verification
  4. cellphone procedure
  5. Prohibited Communication
  6. Document accurately and completely
  7. Call Transfer
  8. Acknowledge Customer
  9. Took ownership
  10. Mirepresented facts
  11. Appropriate Greeting
  12. hold protocol
  13. proper identification
  14. Tone
  15. Adhere to law/policy
  16. Handled banking information
  17. Disclosures
  18. Control interaction
  19. Appropriate closing
  20. Verbal complaint handled
  21. deliver communication
  22. Professionalism
  23. Customer Solutions
  24. Superstar Experience