ProfessionalismAppropriateGreetingAdhere tolaw/policydelivercommunicationAcknowledgeCustomerDisclosuresproperidentificationToneHandledbankinginformationcellphoneprocedureDocumentaccuratelyandcompletelyCallTransferSuperstarExperienceAppropriateclosingConfidenceDiscoveryandlisteningholdprotocolControlinteractionVerificationVerbalcomplainthandledMirepresentedfactsTookownershipProhibitedCommunicationCustomerSolutionsProfessionalismAppropriateGreetingAdhere tolaw/policydelivercommunicationAcknowledgeCustomerDisclosuresproperidentificationToneHandledbankinginformationcellphoneprocedureDocumentaccuratelyandcompletelyCallTransferSuperstarExperienceAppropriateclosingConfidenceDiscoveryandlisteningholdprotocolControlinteractionVerificationVerbalcomplainthandledMirepresentedfactsTookownershipProhibitedCommunicationCustomerSolutions

QC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Professionalism
  2. Appropriate Greeting
  3. Adhere to law/policy
  4. deliver communication
  5. Acknowledge Customer
  6. Disclosures
  7. proper identification
  8. Tone
  9. Handled banking information
  10. cellphone procedure
  11. Document accurately and completely
  12. Call Transfer
  13. Superstar Experience
  14. Appropriate closing
  15. Confidence
  16. Discovery and listening
  17. hold protocol
  18. Control interaction
  19. Verification
  20. Verbal complaint handled
  21. Mirepresented facts
  22. Took ownership
  23. Prohibited Communication
  24. Customer Solutions