Upsolda betterproductSold anassemblySold WhiteGloveDelivery(free doesn'tcount)Sold a 3yearprotectionplanProtectionPlan PitchwithbenefitsUpgraded toexpedited orexpressshippingOfferedassemblyserviceswith benefitsAdvancedcompliment(sale % orstar reviewrating)Overcamea pricingobjectionOvercametimeframeobjectionSold roomof choicedeliveryPerfect closing(additionalassistance, orderrecap, inviteback, thank withbranding)Asked abasic probingquestion(budget,timeframe)Sold a 5yearprotectionplanAsked aprojectintentquestionUsedcustomernametwicePitcheda cross-sell itemPerfect intro(your name,branding,their nameand email)"What'sholding youback frompurchasingtoday?"BasiccomplimentAssumed thesale (Let'sget thisordered!)Crosssold anitem yousuggestedExplainednext stepsfor aquoteReturnPolicy (w/shipping costverbiage)Upsolda betterproductSold anassemblySold WhiteGloveDelivery(free doesn'tcount)Sold a 3yearprotectionplanProtectionPlan PitchwithbenefitsUpgraded toexpedited orexpressshippingOfferedassemblyserviceswith benefitsAdvancedcompliment(sale % orstar reviewrating)Overcamea pricingobjectionOvercametimeframeobjectionSold roomof choicedeliveryPerfect closing(additionalassistance, orderrecap, inviteback, thank withbranding)Asked abasic probingquestion(budget,timeframe)Sold a 5yearprotectionplanAsked aprojectintentquestionUsedcustomernametwicePitcheda cross-sell itemPerfect intro(your name,branding,their nameand email)"What'sholding youback frompurchasingtoday?"BasiccomplimentAssumed thesale (Let'sget thisordered!)Crosssold anitem yousuggestedExplainednext stepsfor aquoteReturnPolicy (w/shipping costverbiage)

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upsold a better product
  2. Sold an assembly
  3. Sold White Glove Delivery (free doesn't count)
  4. Sold a 3 year protection plan
  5. Protection Plan Pitch with benefits
  6. Upgraded to expedited or express shipping
  7. Offered assembly services with benefits
  8. Advanced compliment (sale % or star review rating)
  9. Overcame a pricing objection
  10. Overcame time frame objection
  11. Sold room of choice delivery
  12. Perfect closing (additional assistance, order recap, invite back, thank with branding)
  13. Asked a basic probing question (budget, timeframe)
  14. Sold a 5 year protection plan
  15. Asked a project intent question
  16. Used customer name twice
  17. Pitched a cross-sell item
  18. Perfect intro (your name, branding, their name and email)
  19. "What's holding you back from purchasing today?"
  20. Basic compliment
  21. Assumed the sale (Let's get this ordered!)
  22. Cross sold an item you suggested
  23. Explained next steps for a quote
  24. Return Policy (w/ shipping cost verbiage)