Explainednext stepsfor aquoteSold a 3yearprotectionplanAsked aprojectintentquestionUpsolda betterproductAssumed thesale (Let'sget thisordered!)ReturnPolicy (w/shipping costverbiage)BasiccomplimentSold roomof choicedeliveryPitcheda cross-sell itemCrosssold anitem yousuggestedAdvancedcompliment(sale % orstar reviewrating)ProtectionPlan PitchwithbenefitsOvercamea pricingobjectionAsked abasic probingquestion(budget,timeframe)Offeredassemblyserviceswith benefitsSold anassemblyPerfect closing(additionalassistance, orderrecap, inviteback, thank withbranding)Upgraded toexpedited orexpressshippingPerfect intro(your name,branding,their nameand email)Sold a 5yearprotectionplan"What'sholding youback frompurchasingtoday?"UsedcustomernametwiceSold WhiteGloveDelivery(free doesn'tcount)OvercametimeframeobjectionExplainednext stepsfor aquoteSold a 3yearprotectionplanAsked aprojectintentquestionUpsolda betterproductAssumed thesale (Let'sget thisordered!)ReturnPolicy (w/shipping costverbiage)BasiccomplimentSold roomof choicedeliveryPitcheda cross-sell itemCrosssold anitem yousuggestedAdvancedcompliment(sale % orstar reviewrating)ProtectionPlan PitchwithbenefitsOvercamea pricingobjectionAsked abasic probingquestion(budget,timeframe)Offeredassemblyserviceswith benefitsSold anassemblyPerfect closing(additionalassistance, orderrecap, inviteback, thank withbranding)Upgraded toexpedited orexpressshippingPerfect intro(your name,branding,their nameand email)Sold a 5yearprotectionplan"What'sholding youback frompurchasingtoday?"UsedcustomernametwiceSold WhiteGloveDelivery(free doesn'tcount)Overcametimeframeobjection

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained next steps for a quote
  2. Sold a 3 year protection plan
  3. Asked a project intent question
  4. Upsold a better product
  5. Assumed the sale (Let's get this ordered!)
  6. Return Policy (w/ shipping cost verbiage)
  7. Basic compliment
  8. Sold room of choice delivery
  9. Pitched a cross-sell item
  10. Cross sold an item you suggested
  11. Advanced compliment (sale % or star review rating)
  12. Protection Plan Pitch with benefits
  13. Overcame a pricing objection
  14. Asked a basic probing question (budget, timeframe)
  15. Offered assembly services with benefits
  16. Sold an assembly
  17. Perfect closing (additional assistance, order recap, invite back, thank with branding)
  18. Upgraded to expedited or express shipping
  19. Perfect intro (your name, branding, their name and email)
  20. Sold a 5 year protection plan
  21. "What's holding you back from purchasing today?"
  22. Used customer name twice
  23. Sold White Glove Delivery (free doesn't count)
  24. Overcame time frame objection