Perfect intro(your name,branding,their nameand email)UsedcustomernametwiceReturnPolicy (w/shipping costverbiage)Upsolda betterproductSold a 5yearprotectionplanSold anassemblySold a 3yearprotectionplanPerfect closing(additionalassistance, orderrecap, inviteback, thank withbranding)Advancedcompliment(sale % orstar reviewrating)Pitcheda cross-sell itemOvercametimeframeobjectionOvercamea pricingobjectionAsked abasic probingquestion(budget,timeframe)Assumed thesale (Let'sget thisordered!)"What'sholding youback frompurchasingtoday?"Upgraded toexpedited orexpressshippingBasiccomplimentAsked aprojectintentquestionProtectionPlan PitchwithbenefitsSold WhiteGloveDelivery(free doesn'tcount)Offeredassemblyserviceswith benefitsSold roomof choicedeliveryExplainednext stepsfor aquoteCrosssold anitem yousuggestedPerfect intro(your name,branding,their nameand email)UsedcustomernametwiceReturnPolicy (w/shipping costverbiage)Upsolda betterproductSold a 5yearprotectionplanSold anassemblySold a 3yearprotectionplanPerfect closing(additionalassistance, orderrecap, inviteback, thank withbranding)Advancedcompliment(sale % orstar reviewrating)Pitcheda cross-sell itemOvercametimeframeobjectionOvercamea pricingobjectionAsked abasic probingquestion(budget,timeframe)Assumed thesale (Let'sget thisordered!)"What'sholding youback frompurchasingtoday?"Upgraded toexpedited orexpressshippingBasiccomplimentAsked aprojectintentquestionProtectionPlan PitchwithbenefitsSold WhiteGloveDelivery(free doesn'tcount)Offeredassemblyserviceswith benefitsSold roomof choicedeliveryExplainednext stepsfor aquoteCrosssold anitem yousuggested

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perfect intro (your name, branding, their name and email)
  2. Used customer name twice
  3. Return Policy (w/ shipping cost verbiage)
  4. Upsold a better product
  5. Sold a 5 year protection plan
  6. Sold an assembly
  7. Sold a 3 year protection plan
  8. Perfect closing (additional assistance, order recap, invite back, thank with branding)
  9. Advanced compliment (sale % or star review rating)
  10. Pitched a cross-sell item
  11. Overcame time frame objection
  12. Overcame a pricing objection
  13. Asked a basic probing question (budget, timeframe)
  14. Assumed the sale (Let's get this ordered!)
  15. "What's holding you back from purchasing today?"
  16. Upgraded to expedited or express shipping
  17. Basic compliment
  18. Asked a project intent question
  19. Protection Plan Pitch with benefits
  20. Sold White Glove Delivery (free doesn't count)
  21. Offered assembly services with benefits
  22. Sold room of choice delivery
  23. Explained next steps for a quote
  24. Cross sold an item you suggested