(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client called me a pet name
I3 ID:
Didn't have policy#/client ID
I3 ID:
POA not on file
I3 ID:
Client Cried
I3 ID:
"I've been a client of W&S for XX years!"
I3 ID:
Refusal to accept fault/take ownership
I3 ID:
Repeated requests, no follow through
I3 ID:
Client asking for specific CSR
I3 ID:
Previous employee
I3 ID:
Multiple calls from the same client on ACD line
I3 ID:
Gives card# instead of acct# for payment
I3 ID:
Bene calling on policy while insured still living
I3 ID:
CSR makes up excuse to get off a never ending call
I3 ID: