Client asking for specific CSR I3 ID: Asked and answered I3 ID: Unrealistic USPS expectations I3 ID: Previous employee I3 ID: Multiple bene changes in short time frame I3 ID: CSR makes up excuse to get off a never ending call I3 ID: Repeated requests, no follow through I3 ID: Caller threatened attorney/ins commissioner I3 ID: Bank account hacked I3 ID: Bene calling on policy while insured still living I3 ID: Didn't have policy#/client ID I3 ID: Client Cried I3 ID: Client called me a pet name I3 ID: Repeat caller- same request, multiple CSRs I3 ID: POA not on file I3 ID: DC on Annuity I3 ID: Has moved a lot/multiple wrong addresses I3 ID: Multiple calls from the same client on ACD line I3 ID: Gives card# instead of acct# for payment I3 ID: Refusal to accept fault/take ownership I3 ID: Crashing UL I3 ID: "Let me speak to your manager" I3 ID: Life stories/TMI I3 ID: "I've been a client of W&S for XX years!" I3 ID: Client asking for specific CSR I3 ID: Asked and answered I3 ID: Unrealistic USPS expectations I3 ID: Previous employee I3 ID: Multiple bene changes in short time frame I3 ID: CSR makes up excuse to get off a never ending call I3 ID: Repeated requests, no follow through I3 ID: Caller threatened attorney/ins commissioner I3 ID: Bank account hacked I3 ID: Bene calling on policy while insured still living I3 ID: Didn't have policy#/client ID I3 ID: Client Cried I3 ID: Client called me a pet name I3 ID: Repeat caller- same request, multiple CSRs I3 ID: POA not on file I3 ID: DC on Annuity I3 ID: Has moved a lot/multiple wrong addresses I3 ID: Multiple calls from the same client on ACD line I3 ID: Gives card# instead of acct# for payment I3 ID: Refusal to accept fault/take ownership I3 ID: Crashing UL I3 ID: "Let me speak to your manager" I3 ID: Life stories/TMI I3 ID: "I've been a client of W&S for XX years!" I3 ID:
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client asking for specific CSR
I3 ID:
Asked and answered
I3 ID:
Unrealistic USPS expectations
I3 ID:
Previous employee
I3 ID:
Multiple bene changes in short time frame
I3 ID:
CSR makes up excuse to get off a never ending call
I3 ID:
Repeated requests, no follow through
I3 ID:
Caller threatened attorney/ins commissioner
I3 ID:
Bank account hacked
I3 ID:
Bene calling on policy while insured still living
I3 ID:
Didn't have policy#/client ID
I3 ID:
Client Cried
I3 ID:
Client called me a pet name
I3 ID:
Repeat caller-same request, multiple CSRs
I3 ID:
POA not on file
I3 ID:
DC on Annuity
I3 ID:
Has moved a lot/multiple wrong addresses
I3 ID:
Multiple calls from the same client on ACD line
I3 ID:
Gives card# instead of acct# for payment
I3 ID:
Refusal to accept fault/take ownership
I3 ID:
Crashing UL
I3 ID:
"Let me speak to your manager"
I3 ID:
Life stories/TMI
I3 ID:
"I've been a client of W&S for XX years!"
I3 ID: