This bingo card has a free space and 24 words: Client Cried I3 ID:, DC on Annuity I3 ID:, Caller threatened attorney/ins commissioner I3 ID:, Didn't have policy#/client ID I3 ID:, Client called me a pet name I3 ID:, Gives card# instead of acct# for payment I3 ID:, Asked and answered I3 ID:, Previous employee I3 ID:, Refusal to accept fault/take ownership I3 ID:, Life stories/TMI I3 ID:, "I've been a client of W&S for XX years!" I3 ID:, Has moved a lot/multiple wrong addresses I3 ID:, Bank account hacked I3 ID:, Bene calling on policy while insured still living I3 ID:, POA not on file I3 ID:, Crashing UL I3 ID:, Repeat caller-same request, multiple CSRs I3 ID:, Multiple calls from the same client on ACD line I3 ID:, Client asking for specific CSR I3 ID:, Unrealistic USPS expectations I3 ID:, Repeated requests, no follow through I3 ID:, Multiple bene changes in short time frame I3 ID:, CSR makes up excuse to get off a never ending call I3 ID: and "Let me speak to your manager" I3 ID:.
AOS Div D Legion 2024 | Benefits | Mentor Observation BINGO | Mentor Observation BINGO | Customer Service Appreciation Week - Day 1
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