Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I received a remarkable!
2. Answered a billing question without SFPP!
3. I found what I was looking for in RUMBA
4. I got a direct call from a customer!
5. I used RUMBA for a call!
6. I helped a rep de-escalate a call!
7. I was on hold for more than 15 minutes!
8. I talked to an agent about CCC Scope
9. I took a compliment call!
10. I sent someone an ovation!
11. I contacted Life for a customer!
12. Correcteda billing issue with SFPP!
13. Called an agent after hours!
14. I did not double escalate a call!
15. I took more than 40 calls in 1 day!
16. I did all my feedback forms correctly!
17. My wrap was under 2:30!
18. I was under 3% for UA!
19. I did all my call trackers 4 days in a row!
20. A customer apologized for their behavior!
21. I helped a teammate with a difficult call!
22. I contacted underwriting3 days in a row!
23. My average handle time was under 7!
24. I helped with a password reset!