Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I took more than 40 calls in 1 day!
2. I sent someone an ovation!
3. I did not double escalate a call!
4. I did all my feedback forms correctly!
5. I helped a rep de-escalate a call!
6. Answered a billing question without SFPP!
7. My wrap was under 2:30!
8. I contacted Life for a customer!
9. I received a remarkable!
10. My average handle time was under 7!
11. I contacted underwriting3 days in a row!
12. I did all my call trackers 4 days in a row!
13. I used RUMBA for a call!
14. I helped with a password reset!
15. I talked to an agent about CCC Scope
16. I was on hold for more than 15 minutes!
17. I took a compliment call!
18. I got a direct call from a customer!
19. A customer apologized for their behavior!
20. Called an agent after hours!
21. I was under 3% for UA!
22. I helped a teammate with a difficult call!
23. I found what I was looking for in RUMBA
24. Correcteda billing issue with SFPP!