Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I contacted underwriting3 days in a row!
2. I took a compliment call!
3. I helped a teammate with a difficult call!
4. I did not double escalate a call!
5. I sent someone an ovation!
6. I talked to an agent about CCC Scope
7. Called an agent after hours!
8. I took more than 40 calls in 1 day!
9. I contacted Life for a customer!
10. I did all my feedback forms correctly!
11. Correcteda billing issue with SFPP!
12. I used RUMBA for a call!
13. A customer apologized for their behavior!
14. I got a direct call from a customer!
15. I helped a rep de-escalate a call!
16. I helped with a password reset!
17. I was under 3% for UA!
18. I was on hold for more than 15 minutes!
19. I received a remarkable!
20. I did all my call trackers 4 days in a row!
21. My wrap was under 2:30!
22. I found what I was looking for in RUMBA
23. My average handle time was under 7!
24. Answered a billing question without SFPP!