Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I got a direct call from a customer!
2. I did all my feedback forms correctly!
3. My average handle time was under 7!
4. I talked to an agent about CCC Scope
5. Answered a billing question without SFPP!
6. I helped with a password reset!
7. I found what I was looking for in RUMBA
8. I did all my call trackers 4 days in a row!
9. Correcteda billing issue with SFPP!
10. I took a compliment call!
11. I received a remarkable!
12. I contacted Life for a customer!
13. I was under 3% for UA!
14. I used RUMBA for a call!
15. Called an agent after hours!
16. I contacted underwriting3 days in a row!
17. I helped a rep de-escalate a call!
18. I helped a teammate with a difficult call!
19. I took more than 40 calls in 1 day!
20. A customer apologized for their behavior!
21. I sent someone an ovation!
22. I was on hold for more than 15 minutes!
23. My wrap was under 2:30!
24. I did not double escalate a call!