Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I contacted Life for a customer!
2. I took a compliment call!
3. I found what I was looking for in RUMBA
4. Answered a billing question without SFPP!
5. I sent someone an ovation!
6. My wrap was under 2:30!
7. I did all my call trackers 4 days in a row!
8. I talked to an agent about CCC Scope
9. I was under 3% for UA!
10. A customer apologized for their behavior!
11. I was on hold for more than 15 minutes!
12. Called an agent after hours!
13. I did not double escalate a call!
14. Correcteda billing issue with SFPP!
15. My average handle time was under 7!
16. I helped with a password reset!
17. I helped a rep de-escalate a call!
18. I helped a teammate with a difficult call!
19. I took more than 40 calls in 1 day!
20. I did all my feedback forms correctly!
21. I got a direct call from a customer!
22. I contacted underwriting3 days in a row!
23. I used RUMBA for a call!
24. I received a remarkable!