Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I received a remarkable!
2. A customer apologized for their behavior!
3. I found what I was looking for in RUMBA
4. I talked to an agent about CCC Scope
5. I took more than 40 calls in 1 day!
6. I helped a teammate with a difficult call!
7. I sent someone an ovation!
8. My wrap was under 2:30!
9. I took a compliment call!
10. I contacted underwriting3 days in a row!
11. I was on hold for more than 15 minutes!
12. Called an agent after hours!
13. I did not double escalate a call!
14. Answered a billing question without SFPP!
15. My average handle time was under 7!
16. I got a direct call from a customer!
17. I did all my feedback forms correctly!
18. I used RUMBA for a call!
19. Correcteda billing issue with SFPP!
20. I contacted Life for a customer!
21. I was under 3% for UA!
22. I did all my call trackers 4 days in a row!
23. I helped with a password reset!
24. I helped a rep de-escalate a call!