Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I helped a teammate with a difficult call!
2. I helped with a password reset!
3. I contacted Life for a customer!
4. My wrap was under 2:30!
5. I contacted underwriting3 days in a row!
6. I got a direct call from a customer!
7. I used RUMBA for a call!
8. I did not double escalate a call!
9. Called an agent after hours!
10. I helped a rep de-escalate a call!
11. I found what I was looking for in RUMBA
12. I did all my call trackers 4 days in a row!
13. I received a remarkable!
14. A customer apologized for their behavior!
15. Answered a billing question without SFPP!
16. I talked to an agent about CCC Scope
17. I sent someone an ovation!
18. I did all my feedback forms correctly!
19. I took more than 40 calls in 1 day!
20. I took a compliment call!
21. I was on hold for more than 15 minutes!
22. My average handle time was under 7!
23. Correcteda billing issue with SFPP!
24. I was under 3% for UA!