Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Answered a billing question without SFPP!
2. A customer apologized for their behavior!
3. I used RUMBA for a call!
4. I did all my call trackers 4 days in a row!
5. I got a direct call from a customer!
6. I did all my feedback forms correctly!
7. I talked to an agent about CCC Scope
8. I helped a rep de-escalate a call!
9. I helped a teammate with a difficult call!
10. I was under 3% for UA!
11. I received a remarkable!
12. I contacted Life for a customer!
13. Called an agent after hours!
14. I took a compliment call!
15. I sent someone an ovation!
16. My average handle time was under 7!
17. I was on hold for more than 15 minutes!
18. I did not double escalate a call!
19. I helped with a password reset!
20. I took more than 40 calls in 1 day!
21. I contacted underwriting3 days in a row!
22. I found what I was looking for in RUMBA
23. My wrap was under 2:30!
24. Correcteda billing issue with SFPP!