Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Answered a billing question without SFPP!
2. I helped a rep de-escalate a call!
3. I received a remarkable!
4. I did all my call trackers 4 days in a row!
5. I helped with a password reset!
6. My average handle time was under 7!
7. I contacted Life for a customer!
8. I did not double escalate a call!
9. I sent someone an ovation!
10. I talked to an agent about CCC Scope
11. I used RUMBA for a call!
12. I was under 3% for UA!
13. Called an agent after hours!
14. I found what I was looking for in RUMBA
15. I got a direct call from a customer!
16. A customer apologized for their behavior!
17. I took more than 40 calls in 1 day!
18. My wrap was under 2:30!
19. I took a compliment call!
20. Correcteda billing issue with SFPP!
21. I did all my feedback forms correctly!
22. I contacted underwriting3 days in a row!
23. I was on hold for more than 15 minutes!
24. I helped a teammate with a difficult call!