Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. A customer apologized for their behavior!
2. I contacted underwriting3 days in a row!
3. Correcteda billing issue with SFPP!
4. Called an agent after hours!
5. I helped with a password reset!
6. I did all my call trackers 4 days in a row!
7. I took more than 40 calls in 1 day!
8. I helped a rep de-escalate a call!
9. I found what I was looking for in RUMBA
10. I was under 3% for UA!
11. I contacted Life for a customer!
12. I did all my feedback forms correctly!
13. I received a remarkable!
14. I got a direct call from a customer!
15. My wrap was under 2:30!
16. I helped a teammate with a difficult call!
17. I did not double escalate a call!
18. Answered a billing question without SFPP!
19. I took a compliment call!
20. My average handle time was under 7!
21. I used RUMBA for a call!
22. I sent someone an ovation!
23. I talked to an agent about CCC Scope
24. I was on hold for more than 15 minutes!