Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. A customer apologized for their behavior!
2. I helped a rep de-escalate a call!
3. My average handle time was under 7!
4. I did not double escalate a call!
5. I contacted Life for a customer!
6. I sent someone an ovation!
7. Answered a billing question without SFPP!
8. I helped with a password reset!
9. Called an agent after hours!
10. I took a compliment call!
11. I helped a teammate with a difficult call!
12. I talked to an agent about CCC Scope
13. I did all my call trackers 4 days in a row!
14. My wrap was under 2:30!
15. I found what I was looking for in RUMBA
16. I received a remarkable!
17. I did all my feedback forms correctly!
18. I got a direct call from a customer!
19. I was under 3% for UA!
20. I contacted underwriting3 days in a row!
21. I took more than 40 calls in 1 day!
22. Correcteda billing issue with SFPP!
23. I used RUMBA for a call!
24. I was on hold for more than 15 minutes!