Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I helped a rep de-escalate a call!
2. I received a remarkable!
3. A customer apologized for their behavior!
4. I helped with a password reset!
5. Correcteda billing issue with SFPP!
6. I talked to an agent about CCC Scope
7. My average handle time was under 7!
8. I did not double escalate a call!
9. My wrap was under 2:30!
10. I took a compliment call!
11. I was on hold for more than 15 minutes!
12. I was under 3% for UA!
13. I found what I was looking for in RUMBA
14. I did all my feedback forms correctly!
15. I sent someone an ovation!
16. I used RUMBA for a call!
17. Answered a billing question without SFPP!
18. I did all my call trackers 4 days in a row!
19. I contacted underwriting3 days in a row!
20. I got a direct call from a customer!
21. I helped a teammate with a difficult call!
22. I contacted Life for a customer!
23. I took more than 40 calls in 1 day!
24. Called an agent after hours!