Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I helped a teammate with a difficult call!
2. I received a remarkable!
3. I was on hold for more than 15 minutes!
4. Correcteda billing issue with SFPP!
5. Called an agent after hours!
6. I used RUMBA for a call!
7. My wrap was under 2:30!
8. I did not double escalate a call!
9. I helped a rep de-escalate a call!
10. I got a direct call from a customer!
11. I sent someone an ovation!
12. I took a compliment call!
13. I did all my feedback forms correctly!
14. I took more than 40 calls in 1 day!
15. My average handle time was under 7!
16. I was under 3% for UA!
17. I found what I was looking for in RUMBA
18. I contacted underwriting3 days in a row!
19. I helped with a password reset!
20. A customer apologized for their behavior!
21. I did all my call trackers 4 days in a row!
22. I talked to an agent about CCC Scope
23. I contacted Life for a customer!
24. Answered a billing question without SFPP!