Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I sent someone an ovation!
2. I did all my feedback forms correctly!
3. I contacted underwriting3 days in a row!
4. I contacted Life for a customer!
5. I did all my call trackers 4 days in a row!
6. I helped a rep de-escalate a call!
7. I took a compliment call!
8. I talked to an agent about CCC Scope
9. I used RUMBA for a call!
10. Called an agent after hours!
11. I received a remarkable!
12. Answered a billing question without SFPP!
13. My average handle time was under 7!
14. I got a direct call from a customer!
15. I did not double escalate a call!
16. I helped with a password reset!
17. I found what I was looking for in RUMBA
18. I was under 3% for UA!
19. Correcteda billing issue with SFPP!
20. I helped a teammate with a difficult call!
21. I took more than 40 calls in 1 day!
22. A customer apologized for their behavior!
23. I was on hold for more than 15 minutes!
24. My wrap was under 2:30!