Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I got a direct call from a customer!
2. Called an agent after hours!
3. Correcteda billing issue with SFPP!
4. I was on hold for more than 15 minutes!
5. I received a remarkable!
6. I helped a rep de-escalate a call!
7. I helped a teammate with a difficult call!
8. I did not double escalate a call!
9. I contacted underwriting3 days in a row!
10. My average handle time was under 7!
11. Answered a billing question without SFPP!
12. I sent someone an ovation!
13. I talked to an agent about CCC Scope
14. I contacted Life for a customer!
15. A customer apologized for their behavior!
16. I helped with a password reset!
17. I did all my feedback forms correctly!
18. I found what I was looking for in RUMBA
19. I did all my call trackers 4 days in a row!
20. I took more than 40 calls in 1 day!
21. I used RUMBA for a call!
22. I was under 3% for UA!
23. I took a compliment call!
24. My wrap was under 2:30!