Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I contacted underwriting3 days in a row!
2. I used RUMBA for a call!
3. I helped a rep de-escalate a call!
4. I did not double escalate a call!
5. I took a compliment call!
6. I did all my feedback forms correctly!
7. I was on hold for more than 15 minutes!
8. I got a direct call from a customer!
9. I took more than 40 calls in 1 day!
10. I contacted Life for a customer!
11. I sent someone an ovation!
12. A customer apologized for their behavior!
13. I helped a teammate with a difficult call!
14. I helped with a password reset!
15. Answered a billing question without SFPP!
16. I found what I was looking for in RUMBA
17. I talked to an agent about CCC Scope
18. I received a remarkable!
19. My wrap was under 2:30!
20. My average handle time was under 7!
21. Correcteda billing issue with SFPP!
22. Called an agent after hours!
23. I was under 3% for UA!
24. I did all my call trackers 4 days in a row!