Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I took more than 40 calls in 1 day!
2. I got a direct call from a customer!
3. A customer apologized for their behavior!
4. I contacted Life for a customer!
5. I did not double escalate a call!
6. Answered a billing question without SFPP!
7. I did all my call trackers 4 days in a row!
8. I helped with a password reset!
9. I found what I was looking for in RUMBA
10. I helped a rep de-escalate a call!
11. Called an agent after hours!
12. I took a compliment call!
13. My average handle time was under 7!
14. I contacted underwriting3 days in a row!
15. I was under 3% for UA!
16. I helped a teammate with a difficult call!
17. I did all my feedback forms correctly!
18. I sent someone an ovation!
19. I talked to an agent about CCC Scope
20. My wrap was under 2:30!
21. I used RUMBA for a call!
22. Correcteda billing issue with SFPP!
23. I received a remarkable!
24. I was on hold for more than 15 minutes!