Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I talked to an agent about CCC Scope
2. I did not double escalate a call!
3. I received a remarkable!
4. I sent someone an ovation!
5. I used RUMBA for a call!
6. I found what I was looking for in RUMBA
7. Called an agent after hours!
8. I was on hold for more than 15 minutes!
9. I helped a rep de-escalate a call!
10. A customer apologized for their behavior!
11. I was under 3% for UA!
12. I took a compliment call!
13. I got a direct call from a customer!
14. I contacted Life for a customer!
15. My wrap was under 2:30!
16. My average handle time was under 7!
17. I did all my call trackers 4 days in a row!
18. I did all my feedback forms correctly!
19. Answered a billing question without SFPP!
20. I contacted underwriting3 days in a row!
21. Correcteda billing issue with SFPP!
22. I helped a teammate with a difficult call!
23. I took more than 40 calls in 1 day!
24. I helped with a password reset!