Escalation Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. My wrap was under 2:30!
2. My average handle time was under 7!
3. I contacted underwriting3 days in a row!
4. I did not double escalate a call!
5. I helped a teammate with a difficult call!
6. I did all my feedback forms correctly!
7. I was under 3% for UA!
8. I talked to an agent about CCC Scope
9. I used RUMBA for a call!
10. I helped a rep de-escalate a call!
11. I contacted Life for a customer!
12. Correcteda billing issue with SFPP!
13. I did all my call trackers 4 days in a row!
14. I got a direct call from a customer!
15. I found what I was looking for in RUMBA
16. A customer apologized for their behavior!
17. I received a remarkable!
18. Called an agent after hours!
19. I sent someone an ovation!
20. Answered a billing question without SFPP!
21. I took a compliment call!
22. I was on hold for more than 15 minutes!
23. I helped with a password reset!
24. I took more than 40 calls in 1 day!