Escalation Bingo

Escalation Bingo Card
Preview

This bingo card has a free space and 24 words: I took more than 40 calls in 1 day!, I used RUMBA for a call!, I sent someone an ovation!, I found what I was looking for in RUMBA, I helped with a password reset!, I did all my call trackers 4 days in a row!, I got a direct call from a customer!, I contacted underwriting3 days in a row!, My average handle time was under 7!, Correcteda billing issue with SFPP!, I helped a rep de-escalate a call!, Answered a billing question without SFPP!, I was on hold for more than 15 minutes!, A customer apologized for their behavior!, I received a remarkable!, My wrap was under 2:30!, I did all my feedback forms correctly!, I helped a teammate with a difficult call!, I contacted Life for a customer!, I took a compliment call!, I talked to an agent about CCC Scope, Called an agent after hours!, I did not double escalate a call! and I was under 3% for UA!.

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Probabilities

With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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