InternationalRe-rateGenuineConnectionCustomerComplimentExpressAppreciationImmediateAERConveyOwnershipEfficientToolUsageWalkthroughSelfServiceRecap theResolutionMaintainWillingnessTo Assist"ICHYWT"PersonalizeClosingTestingtheResolutionConfirmNeedsMetAddressthecustomerby nameRetainedCustomerInvolvetoResolvePleasantTone &DemeanorResolveSMSIssueResolveDataIssueDe-escalateUpsetCallerOffer APersonalizeSolutionAboveandBeyondCustomerComplimentSettingProperExpectationInternationalRe-rateGenuineConnectionCustomerComplimentExpressAppreciationImmediateAERConveyOwnershipEfficientToolUsageWalkthroughSelfServiceRecap theResolutionMaintainWillingnessTo Assist"ICHYWT"PersonalizeClosingTestingtheResolutionConfirmNeedsMetAddressthecustomerby nameRetainedCustomerInvolvetoResolvePleasantTone &DemeanorResolveSMSIssueResolveDataIssueDe-escalateUpsetCallerOffer APersonalizeSolutionAboveandBeyondCustomerComplimentSettingProperExpectation

Livin' The Promise Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. International Re-rate
  2. Genuine Connection
  3. Customer Compliment
  4. Express Appreciation
  5. Immediate AER
  6. Convey Ownership
  7. Efficient Tool Usage
  8. Walk through Self Service
  9. Recap the Resolution
  10. Maintain Willingness To Assist "ICHYWT"
  11. Personalize Closing
  12. Testing the Resolution
  13. Confirm Needs Met
  14. Address the customer by name
  15. Retained Customer
  16. Involve to Resolve
  17. Pleasant Tone & Demeanor
  18. Resolve SMS Issue
  19. Resolve Data Issue
  20. De-escalate Upset Caller
  21. Offer A Personalize Solution
  22. Above and Beyond
  23. Customer Compliment
  24. Setting Proper Expectation