SettingProperExpectationOffer APersonalizeSolutionExpressAppreciationAddressthecustomerby nameInternationalRe-rateResolveSMSIssueImmediateAERCustomerComplimentMaintainWillingnessTo Assist"ICHYWT"EfficientToolUsagePersonalizeClosingWalkthroughSelfServiceAboveandBeyondConveyOwnershipGenuineConnectionCustomerComplimentResolveDataIssueRecap theResolutionTestingtheResolutionConfirmNeedsMetInvolvetoResolveRetainedCustomerDe-escalateUpsetCallerPleasantTone &DemeanorSettingProperExpectationOffer APersonalizeSolutionExpressAppreciationAddressthecustomerby nameInternationalRe-rateResolveSMSIssueImmediateAERCustomerComplimentMaintainWillingnessTo Assist"ICHYWT"EfficientToolUsagePersonalizeClosingWalkthroughSelfServiceAboveandBeyondConveyOwnershipGenuineConnectionCustomerComplimentResolveDataIssueRecap theResolutionTestingtheResolutionConfirmNeedsMetInvolvetoResolveRetainedCustomerDe-escalateUpsetCallerPleasantTone &Demeanor

Livin' The Promise Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Setting Proper Expectation
  2. Offer A Personalize Solution
  3. Express Appreciation
  4. Address the customer by name
  5. International Re-rate
  6. Resolve SMS Issue
  7. Immediate AER
  8. Customer Compliment
  9. Maintain Willingness To Assist "ICHYWT"
  10. Efficient Tool Usage
  11. Personalize Closing
  12. Walk through Self Service
  13. Above and Beyond
  14. Convey Ownership
  15. Genuine Connection
  16. Customer Compliment
  17. Resolve Data Issue
  18. Recap the Resolution
  19. Testing the Resolution
  20. Confirm Needs Met
  21. Involve to Resolve
  22. Retained Customer
  23. De-escalate Upset Caller
  24. Pleasant Tone & Demeanor