PleasantTone &DemeanorOffer APersonalizeSolutionPersonalizeClosingSettingProperExpectationResolveDataIssueGenuineConnectionAddressthecustomerby nameResolveSMSIssueMaintainWillingnessTo Assist"ICHYWT"ConveyOwnershipConfirmNeedsMetCustomerComplimentAboveandBeyondImmediateAERTestingtheResolutionInternationalRe-rateInvolvetoResolveExpressAppreciationCustomerComplimentRecap theResolutionRetainedCustomerDe-escalateUpsetCallerEfficientToolUsageWalkthroughSelfServicePleasantTone &DemeanorOffer APersonalizeSolutionPersonalizeClosingSettingProperExpectationResolveDataIssueGenuineConnectionAddressthecustomerby nameResolveSMSIssueMaintainWillingnessTo Assist"ICHYWT"ConveyOwnershipConfirmNeedsMetCustomerComplimentAboveandBeyondImmediateAERTestingtheResolutionInternationalRe-rateInvolvetoResolveExpressAppreciationCustomerComplimentRecap theResolutionRetainedCustomerDe-escalateUpsetCallerEfficientToolUsageWalkthroughSelfService

Livin' The Promise Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pleasant Tone & Demeanor
  2. Offer A Personalize Solution
  3. Personalize Closing
  4. Setting Proper Expectation
  5. Resolve Data Issue
  6. Genuine Connection
  7. Address the customer by name
  8. Resolve SMS Issue
  9. Maintain Willingness To Assist "ICHYWT"
  10. Convey Ownership
  11. Confirm Needs Met
  12. Customer Compliment
  13. Above and Beyond
  14. Immediate AER
  15. Testing the Resolution
  16. International Re-rate
  17. Involve to Resolve
  18. Express Appreciation
  19. Customer Compliment
  20. Recap the Resolution
  21. Retained Customer
  22. De-escalate Upset Caller
  23. Efficient Tool Usage
  24. Walk through Self Service