EfficientToolUsageAboveandBeyondRecap theResolutionImmediateAERGenuineConnectionInvolvetoResolveMaintainWillingnessTo Assist"ICHYWT"TestingtheResolutionOffer APersonalizeSolutionConveyOwnershipSettingProperExpectationPersonalizeClosingCustomerComplimentResolveDataIssueWalkthroughSelfServiceExpressAppreciationRetainedCustomerDe-escalateUpsetCallerAddressthecustomerby nameResolveSMSIssuePleasantTone &DemeanorConfirmNeedsMetCustomerComplimentInternationalRe-rateEfficientToolUsageAboveandBeyondRecap theResolutionImmediateAERGenuineConnectionInvolvetoResolveMaintainWillingnessTo Assist"ICHYWT"TestingtheResolutionOffer APersonalizeSolutionConveyOwnershipSettingProperExpectationPersonalizeClosingCustomerComplimentResolveDataIssueWalkthroughSelfServiceExpressAppreciationRetainedCustomerDe-escalateUpsetCallerAddressthecustomerby nameResolveSMSIssuePleasantTone &DemeanorConfirmNeedsMetCustomerComplimentInternationalRe-rate

Livin' The Promise Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Efficient Tool Usage
  2. Above and Beyond
  3. Recap the Resolution
  4. Immediate AER
  5. Genuine Connection
  6. Involve to Resolve
  7. Maintain Willingness To Assist "ICHYWT"
  8. Testing the Resolution
  9. Offer A Personalize Solution
  10. Convey Ownership
  11. Setting Proper Expectation
  12. Personalize Closing
  13. Customer Compliment
  14. Resolve Data Issue
  15. Walk through Self Service
  16. Express Appreciation
  17. Retained Customer
  18. De-escalate Upset Caller
  19. Address the customer by name
  20. Resolve SMS Issue
  21. Pleasant Tone & Demeanor
  22. Confirm Needs Met
  23. Customer Compliment
  24. International Re-rate