CustomerComplimentPleasantTone &DemeanorInternationalRe-rateRecap theResolutionCustomerComplimentGenuineConnectionOffer APersonalizeSolutionAboveandBeyondMaintainWillingnessTo Assist"ICHYWT"EfficientToolUsageAddressthecustomerby nameExpressAppreciationConveyOwnershipTestingtheResolutionSettingProperExpectationInvolvetoResolveWalkthroughSelfServiceResolveSMSIssueConfirmNeedsMetImmediateAERRetainedCustomerDe-escalateUpsetCallerPersonalizeClosingResolveDataIssueCustomerComplimentPleasantTone &DemeanorInternationalRe-rateRecap theResolutionCustomerComplimentGenuineConnectionOffer APersonalizeSolutionAboveandBeyondMaintainWillingnessTo Assist"ICHYWT"EfficientToolUsageAddressthecustomerby nameExpressAppreciationConveyOwnershipTestingtheResolutionSettingProperExpectationInvolvetoResolveWalkthroughSelfServiceResolveSMSIssueConfirmNeedsMetImmediateAERRetainedCustomerDe-escalateUpsetCallerPersonalizeClosingResolveDataIssue

Livin' The Promise Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Compliment
  2. Pleasant Tone & Demeanor
  3. International Re-rate
  4. Recap the Resolution
  5. Customer Compliment
  6. Genuine Connection
  7. Offer A Personalize Solution
  8. Above and Beyond
  9. Maintain Willingness To Assist "ICHYWT"
  10. Efficient Tool Usage
  11. Address the customer by name
  12. Express Appreciation
  13. Convey Ownership
  14. Testing the Resolution
  15. Setting Proper Expectation
  16. Involve to Resolve
  17. Walk through Self Service
  18. Resolve SMS Issue
  19. Confirm Needs Met
  20. Immediate AER
  21. Retained Customer
  22. De-escalate Upset Caller
  23. Personalize Closing
  24. Resolve Data Issue