MaintainWillingnessTo Assist"ICHYWT"AboveandBeyondDe-escalateUpsetCallerRecap theResolutionConfirmNeedsMetSettingProperExpectationPersonalizeClosingResolveSMSIssueConveyOwnershipInvolvetoResolveCustomerComplimentRetainedCustomerTestingtheResolutionResolveDataIssueAddressthecustomerby nameExpressAppreciationImmediateAERWalkthroughSelfServiceInternationalRe-rateOffer APersonalizeSolutionGenuineConnectionCustomerComplimentEfficientToolUsagePleasantTone &DemeanorMaintainWillingnessTo Assist"ICHYWT"AboveandBeyondDe-escalateUpsetCallerRecap theResolutionConfirmNeedsMetSettingProperExpectationPersonalizeClosingResolveSMSIssueConveyOwnershipInvolvetoResolveCustomerComplimentRetainedCustomerTestingtheResolutionResolveDataIssueAddressthecustomerby nameExpressAppreciationImmediateAERWalkthroughSelfServiceInternationalRe-rateOffer APersonalizeSolutionGenuineConnectionCustomerComplimentEfficientToolUsagePleasantTone &Demeanor

Livin' The Promise Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain Willingness To Assist "ICHYWT"
  2. Above and Beyond
  3. De-escalate Upset Caller
  4. Recap the Resolution
  5. Confirm Needs Met
  6. Setting Proper Expectation
  7. Personalize Closing
  8. Resolve SMS Issue
  9. Convey Ownership
  10. Involve to Resolve
  11. Customer Compliment
  12. Retained Customer
  13. Testing the Resolution
  14. Resolve Data Issue
  15. Address the customer by name
  16. Express Appreciation
  17. Immediate AER
  18. Walk through Self Service
  19. International Re-rate
  20. Offer A Personalize Solution
  21. Genuine Connection
  22. Customer Compliment
  23. Efficient Tool Usage
  24. Pleasant Tone & Demeanor