WalkthroughSelfServiceSettingProperExpectationMaintainWillingnessTo Assist"ICHYWT"PersonalizeClosingEfficientToolUsageInternationalRe-ratePleasantTone &DemeanorCustomerComplimentImmediateAERTestingtheResolutionCustomerComplimentResolveSMSIssueRetainedCustomerGenuineConnectionResolveDataIssueRecap theResolutionInvolvetoResolveConfirmNeedsMetAddressthecustomerby nameAboveandBeyondConveyOwnershipDe-escalateUpsetCallerExpressAppreciationOffer APersonalizeSolutionWalkthroughSelfServiceSettingProperExpectationMaintainWillingnessTo Assist"ICHYWT"PersonalizeClosingEfficientToolUsageInternationalRe-ratePleasantTone &DemeanorCustomerComplimentImmediateAERTestingtheResolutionCustomerComplimentResolveSMSIssueRetainedCustomerGenuineConnectionResolveDataIssueRecap theResolutionInvolvetoResolveConfirmNeedsMetAddressthecustomerby nameAboveandBeyondConveyOwnershipDe-escalateUpsetCallerExpressAppreciationOffer APersonalizeSolution

Livin' The Promise Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk through Self Service
  2. Setting Proper Expectation
  3. Maintain Willingness To Assist "ICHYWT"
  4. Personalize Closing
  5. Efficient Tool Usage
  6. International Re-rate
  7. Pleasant Tone & Demeanor
  8. Customer Compliment
  9. Immediate AER
  10. Testing the Resolution
  11. Customer Compliment
  12. Resolve SMS Issue
  13. Retained Customer
  14. Genuine Connection
  15. Resolve Data Issue
  16. Recap the Resolution
  17. Involve to Resolve
  18. Confirm Needs Met
  19. Address the customer by name
  20. Above and Beyond
  21. Convey Ownership
  22. De-escalate Upset Caller
  23. Express Appreciation
  24. Offer A Personalize Solution