ResponsiblewithmedicationsOwner iswilling tobring petinOwner isunderstandingabout needingDr. approvalfor refills"Oh wow, Ididn't think Icould get inthat soon!"Ownerunderstandsthat we arevery busyOwnersays theyappreciateyouOwnercomfortablewithemergencyfeeSherryBlakeListens todirectionsOwnerunderstandsavailabilityconstraintsOwner totallyunderstandingabout depositApologizesfor missingOUR callMed phonevoicemailwith allimportantinformationOwnercomplimentsstaffAsks for yourname sothey cancomplimentyouOwnerokay witheitherlocationPet hasfunnynameDoesn'trush youin thelobbyEmailsrecordsbeforeappointmentGives youknowing lookwhen you aredealing with adifficult clientOwnerapologizesOwnerplayfully pokesfun at theirpet/themselvesOwneradmits thattheir problemis not ourfaultCorrectlypronouncedmed nameResponsiblewithmedicationsOwner iswilling tobring petinOwner isunderstandingabout needingDr. approvalfor refills"Oh wow, Ididn't think Icould get inthat soon!"Ownerunderstandsthat we arevery busyOwnersays theyappreciateyouOwnercomfortablewithemergencyfeeSherryBlakeListens todirectionsOwnerunderstandsavailabilityconstraintsOwner totallyunderstandingabout depositApologizesfor missingOUR callMed phonevoicemailwith allimportantinformationOwnercomplimentsstaffAsks for yourname sothey cancomplimentyouOwnerokay witheitherlocationPet hasfunnynameDoesn'trush youin thelobbyEmailsrecordsbeforeappointmentGives youknowing lookwhen you aredealing with adifficult clientOwnerapologizesOwnerplayfully pokesfun at theirpet/themselvesOwneradmits thattheir problemis not ourfaultCorrectlypronouncedmed name

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responsible with medications
  2. Owner is willing to bring pet in
  3. Owner is understanding about needing Dr. approval for refills
  4. "Oh wow, I didn't think I could get in that soon!"
  5. Owner understands that we are very busy
  6. Owner says they appreciate you
  7. Owner comfortable with emergency fee
  8. Sherry Blake
  9. Listens to directions
  10. Owner understands availability constraints
  11. Owner totally understanding about deposit
  12. Apologizes for missing OUR call
  13. Med phone voicemail with all important information
  14. Owner compliments staff
  15. Asks for your name so they can compliment you
  16. Owner okay with either location
  17. Pet has funny name
  18. Doesn't rush you in the lobby
  19. Emails records before appointment
  20. Gives you knowing look when you are dealing with a difficult client
  21. Owner apologizes
  22. Owner playfully pokes fun at their pet/themselves
  23. Owner admits that their problem is not our fault
  24. Correctly pronounced med name