Owner iswilling tobring petinGives youknowing lookwhen you aredealing with adifficult client"Oh wow, Ididn't think Icould get inthat soon!"EmailsrecordsbeforeappointmentOwner totallyunderstandingabout depositOwnercomplimentsstaffOwnerokay witheitherlocationOwneradmits thattheir problemis not ourfaultApologizesfor missingOUR callMed phonevoicemailwith allimportantinformationOwnerunderstandsthat we arevery busyResponsiblewithmedicationsOwnercomfortablewithemergencyfeeOwner isunderstandingabout needingDr. approvalfor refillsOwnerapologizesOwnerunderstandsavailabilityconstraintsPet hasfunnynameSherryBlakeCorrectlypronouncedmed nameOwnersays theyappreciateyouDoesn'trush youin thelobbyOwnerplayfully pokesfun at theirpet/themselvesAsks for yourname sothey cancomplimentyouListens todirectionsOwner iswilling tobring petinGives youknowing lookwhen you aredealing with adifficult client"Oh wow, Ididn't think Icould get inthat soon!"EmailsrecordsbeforeappointmentOwner totallyunderstandingabout depositOwnercomplimentsstaffOwnerokay witheitherlocationOwneradmits thattheir problemis not ourfaultApologizesfor missingOUR callMed phonevoicemailwith allimportantinformationOwnerunderstandsthat we arevery busyResponsiblewithmedicationsOwnercomfortablewithemergencyfeeOwner isunderstandingabout needingDr. approvalfor refillsOwnerapologizesOwnerunderstandsavailabilityconstraintsPet hasfunnynameSherryBlakeCorrectlypronouncedmed nameOwnersays theyappreciateyouDoesn'trush youin thelobbyOwnerplayfully pokesfun at theirpet/themselvesAsks for yourname sothey cancomplimentyouListens todirections

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner is willing to bring pet in
  2. Gives you knowing look when you are dealing with a difficult client
  3. "Oh wow, I didn't think I could get in that soon!"
  4. Emails records before appointment
  5. Owner totally understanding about deposit
  6. Owner compliments staff
  7. Owner okay with either location
  8. Owner admits that their problem is not our fault
  9. Apologizes for missing OUR call
  10. Med phone voicemail with all important information
  11. Owner understands that we are very busy
  12. Responsible with medications
  13. Owner comfortable with emergency fee
  14. Owner is understanding about needing Dr. approval for refills
  15. Owner apologizes
  16. Owner understands availability constraints
  17. Pet has funny name
  18. Sherry Blake
  19. Correctly pronounced med name
  20. Owner says they appreciate you
  21. Doesn't rush you in the lobby
  22. Owner playfully pokes fun at their pet/themselves
  23. Asks for your name so they can compliment you
  24. Listens to directions