Owner isunderstandingabout needingDr. approvalfor refillsEmailsrecordsbeforeappointmentOwnerunderstandsthat we arevery busyGives youknowing lookwhen you aredealing with adifficult clientSherryBlakeOwneradmits thattheir problemis not ourfaultOwnerokay witheitherlocationAsks for yourname sothey cancomplimentyou"Oh wow, Ididn't think Icould get inthat soon!"ResponsiblewithmedicationsOwner iswilling tobring petinOwnerapologizesOwnercomfortablewithemergencyfeeOwner totallyunderstandingabout depositOwnersays theyappreciateyouOwnercomplimentsstaffPet hasfunnynameOwnerunderstandsavailabilityconstraintsApologizesfor missingOUR callCorrectlypronouncedmed nameMed phonevoicemailwith allimportantinformationListens todirectionsOwnerplayfully pokesfun at theirpet/themselvesDoesn'trush youin thelobbyOwner isunderstandingabout needingDr. approvalfor refillsEmailsrecordsbeforeappointmentOwnerunderstandsthat we arevery busyGives youknowing lookwhen you aredealing with adifficult clientSherryBlakeOwneradmits thattheir problemis not ourfaultOwnerokay witheitherlocationAsks for yourname sothey cancomplimentyou"Oh wow, Ididn't think Icould get inthat soon!"ResponsiblewithmedicationsOwner iswilling tobring petinOwnerapologizesOwnercomfortablewithemergencyfeeOwner totallyunderstandingabout depositOwnersays theyappreciateyouOwnercomplimentsstaffPet hasfunnynameOwnerunderstandsavailabilityconstraintsApologizesfor missingOUR callCorrectlypronouncedmed nameMed phonevoicemailwith allimportantinformationListens todirectionsOwnerplayfully pokesfun at theirpet/themselvesDoesn'trush youin thelobby

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner is understanding about needing Dr. approval for refills
  2. Emails records before appointment
  3. Owner understands that we are very busy
  4. Gives you knowing look when you are dealing with a difficult client
  5. Sherry Blake
  6. Owner admits that their problem is not our fault
  7. Owner okay with either location
  8. Asks for your name so they can compliment you
  9. "Oh wow, I didn't think I could get in that soon!"
  10. Responsible with medications
  11. Owner is willing to bring pet in
  12. Owner apologizes
  13. Owner comfortable with emergency fee
  14. Owner totally understanding about deposit
  15. Owner says they appreciate you
  16. Owner compliments staff
  17. Pet has funny name
  18. Owner understands availability constraints
  19. Apologizes for missing OUR call
  20. Correctly pronounced med name
  21. Med phone voicemail with all important information
  22. Listens to directions
  23. Owner playfully pokes fun at their pet/themselves
  24. Doesn't rush you in the lobby