Ownerplayfully pokesfun at theirpet/themselvesOwnercomplimentsstaffOwnercomfortablewithemergencyfeeOwner totallyunderstandingabout depositOwnersays theyappreciateyouApologizesfor missingOUR callOwner isunderstandingabout needingDr. approvalfor refillsMed phonevoicemailwith allimportantinformationPet hasfunnynameCorrectlypronouncedmed name"Oh wow, Ididn't think Icould get inthat soon!"ResponsiblewithmedicationsOwneradmits thattheir problemis not ourfaultSherryBlakeOwnerunderstandsavailabilityconstraintsListens todirectionsOwner iswilling tobring petinAsks for yourname sothey cancomplimentyouOwnerokay witheitherlocationOwnerunderstandsthat we arevery busyEmailsrecordsbeforeappointmentGives youknowing lookwhen you aredealing with adifficult clientOwnerapologizesDoesn'trush youin thelobbyOwnerplayfully pokesfun at theirpet/themselvesOwnercomplimentsstaffOwnercomfortablewithemergencyfeeOwner totallyunderstandingabout depositOwnersays theyappreciateyouApologizesfor missingOUR callOwner isunderstandingabout needingDr. approvalfor refillsMed phonevoicemailwith allimportantinformationPet hasfunnynameCorrectlypronouncedmed name"Oh wow, Ididn't think Icould get inthat soon!"ResponsiblewithmedicationsOwneradmits thattheir problemis not ourfaultSherryBlakeOwnerunderstandsavailabilityconstraintsListens todirectionsOwner iswilling tobring petinAsks for yourname sothey cancomplimentyouOwnerokay witheitherlocationOwnerunderstandsthat we arevery busyEmailsrecordsbeforeappointmentGives youknowing lookwhen you aredealing with adifficult clientOwnerapologizesDoesn'trush youin thelobby

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner playfully pokes fun at their pet/themselves
  2. Owner compliments staff
  3. Owner comfortable with emergency fee
  4. Owner totally understanding about deposit
  5. Owner says they appreciate you
  6. Apologizes for missing OUR call
  7. Owner is understanding about needing Dr. approval for refills
  8. Med phone voicemail with all important information
  9. Pet has funny name
  10. Correctly pronounced med name
  11. "Oh wow, I didn't think I could get in that soon!"
  12. Responsible with medications
  13. Owner admits that their problem is not our fault
  14. Sherry Blake
  15. Owner understands availability constraints
  16. Listens to directions
  17. Owner is willing to bring pet in
  18. Asks for your name so they can compliment you
  19. Owner okay with either location
  20. Owner understands that we are very busy
  21. Emails records before appointment
  22. Gives you knowing look when you are dealing with a difficult client
  23. Owner apologizes
  24. Doesn't rush you in the lobby