OwnerunderstandsavailabilityconstraintsListens todirectionsOwnerapologizesOwner isunderstandingabout needingDr. approvalfor refillsDoesn'trush youin thelobbyEmailsrecordsbeforeappointmentOwner totallyunderstandingabout depositResponsiblewithmedicationsGives youknowing lookwhen you aredealing with adifficult clientOwnerokay witheitherlocationPet hasfunnynameOwnerunderstandsthat we arevery busyOwner iswilling tobring petinApologizesfor missingOUR callOwnercomfortablewithemergencyfeeOwnersays theyappreciateyouMed phonevoicemailwith allimportantinformationSherryBlakeAsks for yourname sothey cancomplimentyouOwnerplayfully pokesfun at theirpet/themselves"Oh wow, Ididn't think Icould get inthat soon!"OwnercomplimentsstaffOwneradmits thattheir problemis not ourfaultCorrectlypronouncedmed nameOwnerunderstandsavailabilityconstraintsListens todirectionsOwnerapologizesOwner isunderstandingabout needingDr. approvalfor refillsDoesn'trush youin thelobbyEmailsrecordsbeforeappointmentOwner totallyunderstandingabout depositResponsiblewithmedicationsGives youknowing lookwhen you aredealing with adifficult clientOwnerokay witheitherlocationPet hasfunnynameOwnerunderstandsthat we arevery busyOwner iswilling tobring petinApologizesfor missingOUR callOwnercomfortablewithemergencyfeeOwnersays theyappreciateyouMed phonevoicemailwith allimportantinformationSherryBlakeAsks for yourname sothey cancomplimentyouOwnerplayfully pokesfun at theirpet/themselves"Oh wow, Ididn't think Icould get inthat soon!"OwnercomplimentsstaffOwneradmits thattheir problemis not ourfaultCorrectlypronouncedmed name

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner understands availability constraints
  2. Listens to directions
  3. Owner apologizes
  4. Owner is understanding about needing Dr. approval for refills
  5. Doesn't rush you in the lobby
  6. Emails records before appointment
  7. Owner totally understanding about deposit
  8. Responsible with medications
  9. Gives you knowing look when you are dealing with a difficult client
  10. Owner okay with either location
  11. Pet has funny name
  12. Owner understands that we are very busy
  13. Owner is willing to bring pet in
  14. Apologizes for missing OUR call
  15. Owner comfortable with emergency fee
  16. Owner says they appreciate you
  17. Med phone voicemail with all important information
  18. Sherry Blake
  19. Asks for your name so they can compliment you
  20. Owner playfully pokes fun at their pet/themselves
  21. "Oh wow, I didn't think I could get in that soon!"
  22. Owner compliments staff
  23. Owner admits that their problem is not our fault
  24. Correctly pronounced med name