SherryBlakePet hasfunnynameGives youknowing lookwhen you aredealing with adifficult clientEmailsrecordsbeforeappointmentOwnerplayfully pokesfun at theirpet/themselvesResponsiblewithmedicationsApologizesfor missingOUR callOwnerokay witheitherlocationOwnerunderstandsavailabilityconstraintsOwnercomfortablewithemergencyfeeOwnersays theyappreciateyouOwnerapologizesOwnerunderstandsthat we arevery busyMed phonevoicemailwith allimportantinformationAsks for yourname sothey cancomplimentyouOwner totallyunderstandingabout depositDoesn'trush youin thelobbyOwner isunderstandingabout needingDr. approvalfor refillsOwneradmits thattheir problemis not ourfaultOwner iswilling tobring petinCorrectlypronouncedmed nameOwnercomplimentsstaff"Oh wow, Ididn't think Icould get inthat soon!"Listens todirectionsSherryBlakePet hasfunnynameGives youknowing lookwhen you aredealing with adifficult clientEmailsrecordsbeforeappointmentOwnerplayfully pokesfun at theirpet/themselvesResponsiblewithmedicationsApologizesfor missingOUR callOwnerokay witheitherlocationOwnerunderstandsavailabilityconstraintsOwnercomfortablewithemergencyfeeOwnersays theyappreciateyouOwnerapologizesOwnerunderstandsthat we arevery busyMed phonevoicemailwith allimportantinformationAsks for yourname sothey cancomplimentyouOwner totallyunderstandingabout depositDoesn'trush youin thelobbyOwner isunderstandingabout needingDr. approvalfor refillsOwneradmits thattheir problemis not ourfaultOwner iswilling tobring petinCorrectlypronouncedmed nameOwnercomplimentsstaff"Oh wow, Ididn't think Icould get inthat soon!"Listens todirections

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sherry Blake
  2. Pet has funny name
  3. Gives you knowing look when you are dealing with a difficult client
  4. Emails records before appointment
  5. Owner playfully pokes fun at their pet/themselves
  6. Responsible with medications
  7. Apologizes for missing OUR call
  8. Owner okay with either location
  9. Owner understands availability constraints
  10. Owner comfortable with emergency fee
  11. Owner says they appreciate you
  12. Owner apologizes
  13. Owner understands that we are very busy
  14. Med phone voicemail with all important information
  15. Asks for your name so they can compliment you
  16. Owner totally understanding about deposit
  17. Doesn't rush you in the lobby
  18. Owner is understanding about needing Dr. approval for refills
  19. Owner admits that their problem is not our fault
  20. Owner is willing to bring pet in
  21. Correctly pronounced med name
  22. Owner compliments staff
  23. "Oh wow, I didn't think I could get in that soon!"
  24. Listens to directions