OwnercomplimentsstaffSherryBlakePet hasfunnynameOwnercomfortablewithemergencyfeeAsks for yourname sothey cancomplimentyouOwnerokay witheitherlocationOwnerplayfully pokesfun at theirpet/themselvesOwnerapologizesResponsiblewithmedicationsCorrectlypronouncedmed nameOwner isunderstandingabout needingDr. approvalfor refillsMed phonevoicemailwith allimportantinformationOwner iswilling tobring petin"Oh wow, Ididn't think Icould get inthat soon!"Doesn'trush youin thelobbyGives youknowing lookwhen you aredealing with adifficult clientOwnerunderstandsavailabilityconstraintsOwnersays theyappreciateyouListens todirectionsEmailsrecordsbeforeappointmentApologizesfor missingOUR callOwner totallyunderstandingabout depositOwneradmits thattheir problemis not ourfaultOwnerunderstandsthat we arevery busyOwnercomplimentsstaffSherryBlakePet hasfunnynameOwnercomfortablewithemergencyfeeAsks for yourname sothey cancomplimentyouOwnerokay witheitherlocationOwnerplayfully pokesfun at theirpet/themselvesOwnerapologizesResponsiblewithmedicationsCorrectlypronouncedmed nameOwner isunderstandingabout needingDr. approvalfor refillsMed phonevoicemailwith allimportantinformationOwner iswilling tobring petin"Oh wow, Ididn't think Icould get inthat soon!"Doesn'trush youin thelobbyGives youknowing lookwhen you aredealing with adifficult clientOwnerunderstandsavailabilityconstraintsOwnersays theyappreciateyouListens todirectionsEmailsrecordsbeforeappointmentApologizesfor missingOUR callOwner totallyunderstandingabout depositOwneradmits thattheir problemis not ourfaultOwnerunderstandsthat we arevery busy

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner compliments staff
  2. Sherry Blake
  3. Pet has funny name
  4. Owner comfortable with emergency fee
  5. Asks for your name so they can compliment you
  6. Owner okay with either location
  7. Owner playfully pokes fun at their pet/themselves
  8. Owner apologizes
  9. Responsible with medications
  10. Correctly pronounced med name
  11. Owner is understanding about needing Dr. approval for refills
  12. Med phone voicemail with all important information
  13. Owner is willing to bring pet in
  14. "Oh wow, I didn't think I could get in that soon!"
  15. Doesn't rush you in the lobby
  16. Gives you knowing look when you are dealing with a difficult client
  17. Owner understands availability constraints
  18. Owner says they appreciate you
  19. Listens to directions
  20. Emails records before appointment
  21. Apologizes for missing OUR call
  22. Owner totally understanding about deposit
  23. Owner admits that their problem is not our fault
  24. Owner understands that we are very busy