Owner iswilling tobring petinOwnersays theyappreciateyouOwnerplayfully pokesfun at theirpet/themselvesEmailsrecordsbeforeappointment"Oh wow, Ididn't think Icould get inthat soon!"Owner totallyunderstandingabout depositAsks for yourname sothey cancomplimentyouGives youknowing lookwhen you aredealing with adifficult clientListens todirectionsOwnerunderstandsavailabilityconstraintsOwnerokay witheitherlocationOwner isunderstandingabout needingDr. approvalfor refillsOwnercomfortablewithemergencyfeePet hasfunnynameMed phonevoicemailwith allimportantinformationResponsiblewithmedicationsOwnerunderstandsthat we arevery busyOwnercomplimentsstaffApologizesfor missingOUR callSherryBlakeCorrectlypronouncedmed nameOwnerapologizesOwneradmits thattheir problemis not ourfaultDoesn'trush youin thelobbyOwner iswilling tobring petinOwnersays theyappreciateyouOwnerplayfully pokesfun at theirpet/themselvesEmailsrecordsbeforeappointment"Oh wow, Ididn't think Icould get inthat soon!"Owner totallyunderstandingabout depositAsks for yourname sothey cancomplimentyouGives youknowing lookwhen you aredealing with adifficult clientListens todirectionsOwnerunderstandsavailabilityconstraintsOwnerokay witheitherlocationOwner isunderstandingabout needingDr. approvalfor refillsOwnercomfortablewithemergencyfeePet hasfunnynameMed phonevoicemailwith allimportantinformationResponsiblewithmedicationsOwnerunderstandsthat we arevery busyOwnercomplimentsstaffApologizesfor missingOUR callSherryBlakeCorrectlypronouncedmed nameOwnerapologizesOwneradmits thattheir problemis not ourfaultDoesn'trush youin thelobby

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner is willing to bring pet in
  2. Owner says they appreciate you
  3. Owner playfully pokes fun at their pet/themselves
  4. Emails records before appointment
  5. "Oh wow, I didn't think I could get in that soon!"
  6. Owner totally understanding about deposit
  7. Asks for your name so they can compliment you
  8. Gives you knowing look when you are dealing with a difficult client
  9. Listens to directions
  10. Owner understands availability constraints
  11. Owner okay with either location
  12. Owner is understanding about needing Dr. approval for refills
  13. Owner comfortable with emergency fee
  14. Pet has funny name
  15. Med phone voicemail with all important information
  16. Responsible with medications
  17. Owner understands that we are very busy
  18. Owner compliments staff
  19. Apologizes for missing OUR call
  20. Sherry Blake
  21. Correctly pronounced med name
  22. Owner apologizes
  23. Owner admits that their problem is not our fault
  24. Doesn't rush you in the lobby