Owneradmits thattheir problemis not ourfaultPet hasfunnynameOwnerunderstandsthat we arevery busyCorrectlypronouncedmed name"Oh wow, Ididn't think Icould get inthat soon!"Owner isunderstandingabout needingDr. approvalfor refillsOwnerokay witheitherlocationGives youknowing lookwhen you aredealing with adifficult clientAsks for yourname sothey cancomplimentyouOwnersays theyappreciateyouOwner iswilling tobring petinDoesn'trush youin thelobbySherryBlakeOwnerunderstandsavailabilityconstraintsMed phonevoicemailwith allimportantinformationResponsiblewithmedicationsApologizesfor missingOUR callOwnerplayfully pokesfun at theirpet/themselvesOwner totallyunderstandingabout depositOwnerapologizesOwnercomplimentsstaffEmailsrecordsbeforeappointmentOwnercomfortablewithemergencyfeeListens todirectionsOwneradmits thattheir problemis not ourfaultPet hasfunnynameOwnerunderstandsthat we arevery busyCorrectlypronouncedmed name"Oh wow, Ididn't think Icould get inthat soon!"Owner isunderstandingabout needingDr. approvalfor refillsOwnerokay witheitherlocationGives youknowing lookwhen you aredealing with adifficult clientAsks for yourname sothey cancomplimentyouOwnersays theyappreciateyouOwner iswilling tobring petinDoesn'trush youin thelobbySherryBlakeOwnerunderstandsavailabilityconstraintsMed phonevoicemailwith allimportantinformationResponsiblewithmedicationsApologizesfor missingOUR callOwnerplayfully pokesfun at theirpet/themselvesOwner totallyunderstandingabout depositOwnerapologizesOwnercomplimentsstaffEmailsrecordsbeforeappointmentOwnercomfortablewithemergencyfeeListens todirections

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner admits that their problem is not our fault
  2. Pet has funny name
  3. Owner understands that we are very busy
  4. Correctly pronounced med name
  5. "Oh wow, I didn't think I could get in that soon!"
  6. Owner is understanding about needing Dr. approval for refills
  7. Owner okay with either location
  8. Gives you knowing look when you are dealing with a difficult client
  9. Asks for your name so they can compliment you
  10. Owner says they appreciate you
  11. Owner is willing to bring pet in
  12. Doesn't rush you in the lobby
  13. Sherry Blake
  14. Owner understands availability constraints
  15. Med phone voicemail with all important information
  16. Responsible with medications
  17. Apologizes for missing OUR call
  18. Owner playfully pokes fun at their pet/themselves
  19. Owner totally understanding about deposit
  20. Owner apologizes
  21. Owner compliments staff
  22. Emails records before appointment
  23. Owner comfortable with emergency fee
  24. Listens to directions