Listens todirectionsPet hasfunnynameOwner isunderstandingabout needingDr. approvalfor refillsApologizesfor missingOUR callOwnerapologizesCorrectlypronouncedmed nameAsks for yourname sothey cancomplimentyouEmailsrecordsbeforeappointmentResponsiblewithmedicationsOwnerunderstandsavailabilityconstraintsSherryBlakeOwneradmits thattheir problemis not ourfaultDoesn'trush youin thelobbyOwnerplayfully pokesfun at theirpet/themselvesOwnercomplimentsstaffOwnerunderstandsthat we arevery busyOwnersays theyappreciateyou"Oh wow, Ididn't think Icould get inthat soon!"OwnercomfortablewithemergencyfeeOwner iswilling tobring petinGives youknowing lookwhen you aredealing with adifficult clientOwnerokay witheitherlocationOwner totallyunderstandingabout depositMed phonevoicemailwith allimportantinformationListens todirectionsPet hasfunnynameOwner isunderstandingabout needingDr. approvalfor refillsApologizesfor missingOUR callOwnerapologizesCorrectlypronouncedmed nameAsks for yourname sothey cancomplimentyouEmailsrecordsbeforeappointmentResponsiblewithmedicationsOwnerunderstandsavailabilityconstraintsSherryBlakeOwneradmits thattheir problemis not ourfaultDoesn'trush youin thelobbyOwnerplayfully pokesfun at theirpet/themselvesOwnercomplimentsstaffOwnerunderstandsthat we arevery busyOwnersays theyappreciateyou"Oh wow, Ididn't think Icould get inthat soon!"OwnercomfortablewithemergencyfeeOwner iswilling tobring petinGives youknowing lookwhen you aredealing with adifficult clientOwnerokay witheitherlocationOwner totallyunderstandingabout depositMed phonevoicemailwith allimportantinformation

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listens to directions
  2. Pet has funny name
  3. Owner is understanding about needing Dr. approval for refills
  4. Apologizes for missing OUR call
  5. Owner apologizes
  6. Correctly pronounced med name
  7. Asks for your name so they can compliment you
  8. Emails records before appointment
  9. Responsible with medications
  10. Owner understands availability constraints
  11. Sherry Blake
  12. Owner admits that their problem is not our fault
  13. Doesn't rush you in the lobby
  14. Owner playfully pokes fun at their pet/themselves
  15. Owner compliments staff
  16. Owner understands that we are very busy
  17. Owner says they appreciate you
  18. "Oh wow, I didn't think I could get in that soon!"
  19. Owner comfortable with emergency fee
  20. Owner is willing to bring pet in
  21. Gives you knowing look when you are dealing with a difficult client
  22. Owner okay with either location
  23. Owner totally understanding about deposit
  24. Med phone voicemail with all important information