Ownerokay witheitherlocationOwnerapologizes"Oh wow, Ididn't think Icould get inthat soon!"EmailsrecordsbeforeappointmentResponsiblewithmedicationsMed phonevoicemailwith allimportantinformationOwner iswilling tobring petinGives youknowing lookwhen you aredealing with adifficult clientOwneradmits thattheir problemis not ourfaultOwnerunderstandsavailabilityconstraintsCorrectlypronouncedmed nameOwnerplayfully pokesfun at theirpet/themselvesOwner totallyunderstandingabout depositSherryBlakeDoesn'trush youin thelobbyPet hasfunnynameOwner isunderstandingabout needingDr. approvalfor refillsOwnercomfortablewithemergencyfeeApologizesfor missingOUR callOwnerunderstandsthat we arevery busyListens todirectionsAsks for yourname sothey cancomplimentyouOwnercomplimentsstaffOwnersays theyappreciateyouOwnerokay witheitherlocationOwnerapologizes"Oh wow, Ididn't think Icould get inthat soon!"EmailsrecordsbeforeappointmentResponsiblewithmedicationsMed phonevoicemailwith allimportantinformationOwner iswilling tobring petinGives youknowing lookwhen you aredealing with adifficult clientOwneradmits thattheir problemis not ourfaultOwnerunderstandsavailabilityconstraintsCorrectlypronouncedmed nameOwnerplayfully pokesfun at theirpet/themselvesOwner totallyunderstandingabout depositSherryBlakeDoesn'trush youin thelobbyPet hasfunnynameOwner isunderstandingabout needingDr. approvalfor refillsOwnercomfortablewithemergencyfeeApologizesfor missingOUR callOwnerunderstandsthat we arevery busyListens todirectionsAsks for yourname sothey cancomplimentyouOwnercomplimentsstaffOwnersays theyappreciateyou

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Owner okay with either location
  2. Owner apologizes
  3. "Oh wow, I didn't think I could get in that soon!"
  4. Emails records before appointment
  5. Responsible with medications
  6. Med phone voicemail with all important information
  7. Owner is willing to bring pet in
  8. Gives you knowing look when you are dealing with a difficult client
  9. Owner admits that their problem is not our fault
  10. Owner understands availability constraints
  11. Correctly pronounced med name
  12. Owner playfully pokes fun at their pet/themselves
  13. Owner totally understanding about deposit
  14. Sherry Blake
  15. Doesn't rush you in the lobby
  16. Pet has funny name
  17. Owner is understanding about needing Dr. approval for refills
  18. Owner comfortable with emergency fee
  19. Apologizes for missing OUR call
  20. Owner understands that we are very busy
  21. Listens to directions
  22. Asks for your name so they can compliment you
  23. Owner compliments staff
  24. Owner says they appreciate you