"Oh wow, Ididn't think Icould get inthat soon!"Ownerunderstandsthat we arevery busyOwnerokay witheitherlocationOwner totallyunderstandingabout depositApologizesfor missingOUR callOwneradmits thattheir problemis not ourfaultOwnerplayfully pokesfun at theirpet/themselvesOwnerunderstandsavailabilityconstraintsOwnerapologizesCorrectlypronouncedmed nameOwnercomplimentsstaffEmailsrecordsbeforeappointmentPet hasfunnynameGives youknowing lookwhen you aredealing with adifficult clientResponsiblewithmedicationsOwnercomfortablewithemergencyfeeSherryBlakeDoesn'trush youin thelobbyMed phonevoicemailwith allimportantinformationOwner isunderstandingabout needingDr. approvalfor refillsOwner iswilling tobring petinOwnersays theyappreciateyouAsks for yourname sothey cancomplimentyouListens todirections"Oh wow, Ididn't think Icould get inthat soon!"Ownerunderstandsthat we arevery busyOwnerokay witheitherlocationOwner totallyunderstandingabout depositApologizesfor missingOUR callOwneradmits thattheir problemis not ourfaultOwnerplayfully pokesfun at theirpet/themselvesOwnerunderstandsavailabilityconstraintsOwnerapologizesCorrectlypronouncedmed nameOwnercomplimentsstaffEmailsrecordsbeforeappointmentPet hasfunnynameGives youknowing lookwhen you aredealing with adifficult clientResponsiblewithmedicationsOwnercomfortablewithemergencyfeeSherryBlakeDoesn'trush youin thelobbyMed phonevoicemailwith allimportantinformationOwner isunderstandingabout needingDr. approvalfor refillsOwner iswilling tobring petinOwnersays theyappreciateyouAsks for yourname sothey cancomplimentyouListens todirections

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Oh wow, I didn't think I could get in that soon!"
  2. Owner understands that we are very busy
  3. Owner okay with either location
  4. Owner totally understanding about deposit
  5. Apologizes for missing OUR call
  6. Owner admits that their problem is not our fault
  7. Owner playfully pokes fun at their pet/themselves
  8. Owner understands availability constraints
  9. Owner apologizes
  10. Correctly pronounced med name
  11. Owner compliments staff
  12. Emails records before appointment
  13. Pet has funny name
  14. Gives you knowing look when you are dealing with a difficult client
  15. Responsible with medications
  16. Owner comfortable with emergency fee
  17. Sherry Blake
  18. Doesn't rush you in the lobby
  19. Med phone voicemail with all important information
  20. Owner is understanding about needing Dr. approval for refills
  21. Owner is willing to bring pet in
  22. Owner says they appreciate you
  23. Asks for your name so they can compliment you
  24. Listens to directions