Gives youknowing lookwhen you aredealing with adifficult clientDoesn'trush youin thelobbyOwnerunderstandsavailabilityconstraintsCorrectlypronouncedmed nameResponsiblewithmedicationsOwnerapologizesListens todirectionsOwnercomplimentsstaffOwnerokay witheitherlocationOwnercomfortablewithemergencyfeeMed phonevoicemailwith allimportantinformationSherryBlake"Oh wow, Ididn't think Icould get inthat soon!"Ownerunderstandsthat we arevery busyOwner totallyunderstandingabout depositOwner isunderstandingabout needingDr. approvalfor refillsAsks for yourname sothey cancomplimentyouOwnersays theyappreciateyouEmailsrecordsbeforeappointmentOwner iswilling tobring petinPet hasfunnynameOwnerplayfully pokesfun at theirpet/themselvesOwneradmits thattheir problemis not ourfaultApologizesfor missingOUR callGives youknowing lookwhen you aredealing with adifficult clientDoesn'trush youin thelobbyOwnerunderstandsavailabilityconstraintsCorrectlypronouncedmed nameResponsiblewithmedicationsOwnerapologizesListens todirectionsOwnercomplimentsstaffOwnerokay witheitherlocationOwnercomfortablewithemergencyfeeMed phonevoicemailwith allimportantinformationSherryBlake"Oh wow, Ididn't think Icould get inthat soon!"Ownerunderstandsthat we arevery busyOwner totallyunderstandingabout depositOwner isunderstandingabout needingDr. approvalfor refillsAsks for yourname sothey cancomplimentyouOwnersays theyappreciateyouEmailsrecordsbeforeappointmentOwner iswilling tobring petinPet hasfunnynameOwnerplayfully pokesfun at theirpet/themselvesOwneradmits thattheir problemis not ourfaultApologizesfor missingOUR call

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gives you knowing look when you are dealing with a difficult client
  2. Doesn't rush you in the lobby
  3. Owner understands availability constraints
  4. Correctly pronounced med name
  5. Responsible with medications
  6. Owner apologizes
  7. Listens to directions
  8. Owner compliments staff
  9. Owner okay with either location
  10. Owner comfortable with emergency fee
  11. Med phone voicemail with all important information
  12. Sherry Blake
  13. "Oh wow, I didn't think I could get in that soon!"
  14. Owner understands that we are very busy
  15. Owner totally understanding about deposit
  16. Owner is understanding about needing Dr. approval for refills
  17. Asks for your name so they can compliment you
  18. Owner says they appreciate you
  19. Emails records before appointment
  20. Owner is willing to bring pet in
  21. Pet has funny name
  22. Owner playfully pokes fun at their pet/themselves
  23. Owner admits that their problem is not our fault
  24. Apologizes for missing OUR call