Ownerokay witheitherlocationAsks for yourname sothey cancomplimentyouOwner isunderstandingabout needingDr. approvalfor refillsEmailsrecordsbeforeappointmentOwnercomplimentsstaffOwnerplayfully pokesfun at theirpet/themselvesOwner iswilling tobring petinMed phonevoicemailwith allimportantinformationResponsiblewithmedicationsCorrectlypronouncedmed nameGives youknowing lookwhen you aredealing with adifficult clientOwnerunderstandsavailabilityconstraintsApologizesfor missingOUR callDoesn'trush youin thelobbyOwnerunderstandsthat we arevery busyOwner totallyunderstandingabout depositOwnerapologizes"Oh wow, Ididn't think Icould get inthat soon!"OwnercomfortablewithemergencyfeeOwneradmits thattheir problemis not ourfaultSherryBlakePet hasfunnynameListens todirectionsOwnersays theyappreciateyouOwnerokay witheitherlocationAsks for yourname sothey cancomplimentyouOwner isunderstandingabout needingDr. approvalfor refillsEmailsrecordsbeforeappointmentOwnercomplimentsstaffOwnerplayfully pokesfun at theirpet/themselvesOwner iswilling tobring petinMed phonevoicemailwith allimportantinformationResponsiblewithmedicationsCorrectlypronouncedmed nameGives youknowing lookwhen you aredealing with adifficult clientOwnerunderstandsavailabilityconstraintsApologizesfor missingOUR callDoesn'trush youin thelobbyOwnerunderstandsthat we arevery busyOwner totallyunderstandingabout depositOwnerapologizes"Oh wow, Ididn't think Icould get inthat soon!"OwnercomfortablewithemergencyfeeOwneradmits thattheir problemis not ourfaultSherryBlakePet hasfunnynameListens todirectionsOwnersays theyappreciateyou

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner okay with either location
  2. Asks for your name so they can compliment you
  3. Owner is understanding about needing Dr. approval for refills
  4. Emails records before appointment
  5. Owner compliments staff
  6. Owner playfully pokes fun at their pet/themselves
  7. Owner is willing to bring pet in
  8. Med phone voicemail with all important information
  9. Responsible with medications
  10. Correctly pronounced med name
  11. Gives you knowing look when you are dealing with a difficult client
  12. Owner understands availability constraints
  13. Apologizes for missing OUR call
  14. Doesn't rush you in the lobby
  15. Owner understands that we are very busy
  16. Owner totally understanding about deposit
  17. Owner apologizes
  18. "Oh wow, I didn't think I could get in that soon!"
  19. Owner comfortable with emergency fee
  20. Owner admits that their problem is not our fault
  21. Sherry Blake
  22. Pet has funny name
  23. Listens to directions
  24. Owner says they appreciate you