SherryBlakeOwnercomfortablewithemergencyfeeApologizesfor missingOUR call"Oh wow, Ididn't think Icould get inthat soon!"Ownerunderstandsthat we arevery busyGives youknowing lookwhen you aredealing with adifficult clientMed phonevoicemailwith allimportantinformationCorrectlypronouncedmed nameResponsiblewithmedicationsOwnersays theyappreciateyouOwner totallyunderstandingabout depositOwnerunderstandsavailabilityconstraintsOwnerokay witheitherlocationEmailsrecordsbeforeappointmentAsks for yourname sothey cancomplimentyouOwner iswilling tobring petinOwnerapologizesOwner isunderstandingabout needingDr. approvalfor refillsOwneradmits thattheir problemis not ourfaultListens todirectionsOwnerplayfully pokesfun at theirpet/themselvesDoesn'trush youin thelobbyOwnercomplimentsstaffPet hasfunnynameSherryBlakeOwnercomfortablewithemergencyfeeApologizesfor missingOUR call"Oh wow, Ididn't think Icould get inthat soon!"Ownerunderstandsthat we arevery busyGives youknowing lookwhen you aredealing with adifficult clientMed phonevoicemailwith allimportantinformationCorrectlypronouncedmed nameResponsiblewithmedicationsOwnersays theyappreciateyouOwner totallyunderstandingabout depositOwnerunderstandsavailabilityconstraintsOwnerokay witheitherlocationEmailsrecordsbeforeappointmentAsks for yourname sothey cancomplimentyouOwner iswilling tobring petinOwnerapologizesOwner isunderstandingabout needingDr. approvalfor refillsOwneradmits thattheir problemis not ourfaultListens todirectionsOwnerplayfully pokesfun at theirpet/themselvesDoesn'trush youin thelobbyOwnercomplimentsstaffPet hasfunnyname

Positive CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sherry Blake
  2. Owner comfortable with emergency fee
  3. Apologizes for missing OUR call
  4. "Oh wow, I didn't think I could get in that soon!"
  5. Owner understands that we are very busy
  6. Gives you knowing look when you are dealing with a difficult client
  7. Med phone voicemail with all important information
  8. Correctly pronounced med name
  9. Responsible with medications
  10. Owner says they appreciate you
  11. Owner totally understanding about deposit
  12. Owner understands availability constraints
  13. Owner okay with either location
  14. Emails records before appointment
  15. Asks for your name so they can compliment you
  16. Owner is willing to bring pet in
  17. Owner apologizes
  18. Owner is understanding about needing Dr. approval for refills
  19. Owner admits that their problem is not our fault
  20. Listens to directions
  21. Owner playfully pokes fun at their pet/themselves
  22. Doesn't rush you in the lobby
  23. Owner compliments staff
  24. Pet has funny name