BasicFeatureDeliveredCampustechnologyIssue SolvedBefore It'sReportedTriageand Close5 TicketsSTA Handles2+ClassroomIssue(s)During a ShiftMeet with aSeniorMember toDiscussSuccessesDevelop andExecute aProject(could bestudent-led)All shiftscovered(by STAs)Give PositiveFeedback(related tocampus-installedtechnology)3+ StudentSuggestionsImplementedLink TwoRelatedTicketsCustomerSatisfactionScore >4.5ForwardMovementon STAeBoardTrainingCompletionRate >90%ZeroMissedEscalationsAverageIssueResolution<30mComplete3 Choresfrom theFlight PlanDocumentaWorkflowor ProcessZero TTFR(Time to FirstResponse)BreachesZeroUnitsFail QC100%FlightPlan TaskExecutionNew /UntrackedQueue atZero TicketsBacklogGrowthStable (orDecreasing)Give 5-minutetraining toan STAParticipate inMonthlyTrainingExtravaganzaBasicFeatureDeliveredCampustechnologyIssue SolvedBefore It'sReportedTriageand Close5 TicketsSTA Handles2+ClassroomIssue(s)During a ShiftMeet with aSeniorMember toDiscussSuccessesDevelop andExecute aProject(could bestudent-led)All shiftscovered(by STAs)Give PositiveFeedback(related tocampus-installedtechnology)3+ StudentSuggestionsImplementedLink TwoRelatedTicketsCustomerSatisfactionScore >4.5ForwardMovementon STAeBoardTrainingCompletionRate >90%ZeroMissedEscalationsAverageIssueResolution<30mComplete3 Choresfrom theFlight PlanDocumentaWorkflowor ProcessZero TTFR(Time to FirstResponse)BreachesZeroUnitsFail QC100%FlightPlan TaskExecutionNew /UntrackedQueue atZero TicketsBacklogGrowthStable (orDecreasing)Give 5-minutetraining toan STAParticipate inMonthlyTrainingExtravaganza

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
N
5
G
6
O
7
G
8
I
9
N
10
G
11
I
12
B
13
B
14
I
15
B
16
O
17
O
18
G
19
G
20
N
21
B
22
I
23
B
24
N
  1. O-Basic Feature Delivered
  2. I-Campus technology Issue Solved Before It's Reported
  3. O-Triage and Close 5 Tickets
  4. N-STA Handles 2+ Classroom Issue(s) During a Shift
  5. G-Meet with a Senior Member to Discuss Successes
  6. O-Develop and Execute a Project (could be student-led)
  7. G-All shifts covered (by STAs)
  8. I-Give Positive Feedback (related to campus-installed technology)
  9. N-3+ Student Suggestions Implemented
  10. G-Link Two Related Tickets
  11. I-Customer Satisfaction Score >4.5
  12. B-Forward Movement on STA eBoard
  13. B-Training Completion Rate >90%
  14. I-Zero Missed Escalations
  15. B-Average Issue Resolution <30m
  16. O-Complete 3 Chores from the Flight Plan
  17. O-Document a Workflow or Process
  18. G-Zero TTFR (Time to First Response) Breaches
  19. G-Zero Units Fail QC
  20. N-100% Flight Plan Task Execution
  21. B-New / Untracked Queue at Zero Tickets
  22. I-Backlog Growth Stable (or Decreasing)
  23. B-Give 5-minute training to an STA
  24. N-Participate in Monthly Training Extravaganza