TrainingCompletionRate >90%Triageand Close5 TicketsCustomerSatisfactionScore >4.5New /UntrackedQueue atZero TicketsParticipate inMonthlyTrainingExtravaganzaCampustechnologyIssue SolvedBefore It'sReported3+ StudentSuggestionsImplementedForwardMovementon STAeBoardBacklogGrowthStable (orDecreasing)BasicFeatureDeliveredGive PositiveFeedback(related tocampus-installedtechnology)AverageIssueResolution<30mGive 5-minutetraining toan STAZeroMissedEscalationsMeet with aSeniorMember toDiscussSuccessesLink TwoRelatedTicketsSTA Handles2+ClassroomIssue(s)During a ShiftDevelop andExecute aProject(could bestudent-led)DocumentaWorkflowor ProcessZeroUnitsFail QC100%FlightPlan TaskExecutionAll shiftscovered(by STAs)Zero TTFR(Time to FirstResponse)BreachesComplete3 Choresfrom theFlight PlanTrainingCompletionRate >90%Triageand Close5 TicketsCustomerSatisfactionScore >4.5New /UntrackedQueue atZero TicketsParticipate inMonthlyTrainingExtravaganzaCampustechnologyIssue SolvedBefore It'sReported3+ StudentSuggestionsImplementedForwardMovementon STAeBoardBacklogGrowthStable (orDecreasing)BasicFeatureDeliveredGive PositiveFeedback(related tocampus-installedtechnology)AverageIssueResolution<30mGive 5-minutetraining toan STAZeroMissedEscalationsMeet with aSeniorMember toDiscussSuccessesLink TwoRelatedTicketsSTA Handles2+ClassroomIssue(s)During a ShiftDevelop andExecute aProject(could bestudent-led)DocumentaWorkflowor ProcessZeroUnitsFail QC100%FlightPlan TaskExecutionAll shiftscovered(by STAs)Zero TTFR(Time to FirstResponse)BreachesComplete3 Choresfrom theFlight Plan

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
B
5
N
6
I
7
N
8
B
9
I
10
O
11
I
12
B
13
B
14
I
15
G
16
G
17
N
18
O
19
O
20
G
21
N
22
G
23
G
24
O
  1. B-Training Completion Rate >90%
  2. O-Triage and Close 5 Tickets
  3. I-Customer Satisfaction Score >4.5
  4. B-New / Untracked Queue at Zero Tickets
  5. N-Participate in Monthly Training Extravaganza
  6. I-Campus technology Issue Solved Before It's Reported
  7. N-3+ Student Suggestions Implemented
  8. B-Forward Movement on STA eBoard
  9. I-Backlog Growth Stable (or Decreasing)
  10. O-Basic Feature Delivered
  11. I-Give Positive Feedback (related to campus-installed technology)
  12. B-Average Issue Resolution <30m
  13. B-Give 5-minute training to an STA
  14. I-Zero Missed Escalations
  15. G-Meet with a Senior Member to Discuss Successes
  16. G-Link Two Related Tickets
  17. N-STA Handles 2+ Classroom Issue(s) During a Shift
  18. O-Develop and Execute a Project (could be student-led)
  19. O-Document a Workflow or Process
  20. G-Zero Units Fail QC
  21. N-100% Flight Plan Task Execution
  22. G-All shifts covered (by STAs)
  23. G-Zero TTFR (Time to First Response) Breaches
  24. O-Complete 3 Chores from the Flight Plan