STA Handles2+ClassroomIssue(s)During a ShiftForwardMovementon STAeBoardTriageand Close5 TicketsTrainingCompletionRate >90%Develop andExecute aProject(could bestudent-led)BacklogGrowthStable (orDecreasing)Meet with aSeniorMember toDiscussSuccessesZeroUnitsFail QCComplete3 Choresfrom theFlight PlanNew /UntrackedQueue atZero TicketsAverageIssueResolution<30mBasicFeatureDeliveredParticipate inMonthlyTrainingExtravaganzaCampustechnologyIssue SolvedBefore It'sReportedAll shiftscovered(by STAs)Give PositiveFeedback(related tocampus-installedtechnology)Link TwoRelatedTickets100%FlightPlan TaskExecutionGive 5-minutetraining toan STA3+ StudentSuggestionsImplementedDocumentaWorkflowor ProcessCustomerSatisfactionScore >4.5Zero TTFR(Time to FirstResponse)BreachesZeroMissedEscalationsSTA Handles2+ClassroomIssue(s)During a ShiftForwardMovementon STAeBoardTriageand Close5 TicketsTrainingCompletionRate >90%Develop andExecute aProject(could bestudent-led)BacklogGrowthStable (orDecreasing)Meet with aSeniorMember toDiscussSuccessesZeroUnitsFail QCComplete3 Choresfrom theFlight PlanNew /UntrackedQueue atZero TicketsAverageIssueResolution<30mBasicFeatureDeliveredParticipate inMonthlyTrainingExtravaganzaCampustechnologyIssue SolvedBefore It'sReportedAll shiftscovered(by STAs)Give PositiveFeedback(related tocampus-installedtechnology)Link TwoRelatedTickets100%FlightPlan TaskExecutionGive 5-minutetraining toan STA3+ StudentSuggestionsImplementedDocumentaWorkflowor ProcessCustomerSatisfactionScore >4.5Zero TTFR(Time to FirstResponse)BreachesZeroMissedEscalations

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
B
5
O
6
I
7
G
8
G
9
O
10
B
11
B
12
O
13
N
14
I
15
G
16
I
17
G
18
N
19
B
20
N
21
O
22
I
23
G
24
I
  1. N-STA Handles 2+ Classroom Issue(s) During a Shift
  2. B-Forward Movement on STA eBoard
  3. O-Triage and Close 5 Tickets
  4. B-Training Completion Rate >90%
  5. O-Develop and Execute a Project (could be student-led)
  6. I-Backlog Growth Stable (or Decreasing)
  7. G-Meet with a Senior Member to Discuss Successes
  8. G-Zero Units Fail QC
  9. O-Complete 3 Chores from the Flight Plan
  10. B-New / Untracked Queue at Zero Tickets
  11. B-Average Issue Resolution <30m
  12. O-Basic Feature Delivered
  13. N-Participate in Monthly Training Extravaganza
  14. I-Campus technology Issue Solved Before It's Reported
  15. G-All shifts covered (by STAs)
  16. I-Give Positive Feedback (related to campus-installed technology)
  17. G-Link Two Related Tickets
  18. N-100% Flight Plan Task Execution
  19. B-Give 5-minute training to an STA
  20. N-3+ Student Suggestions Implemented
  21. O-Document a Workflow or Process
  22. I-Customer Satisfaction Score >4.5
  23. G-Zero TTFR (Time to First Response) Breaches
  24. I-Zero Missed Escalations