DocumentaWorkflowor ProcessGive PositiveFeedback(related tocampus-installedtechnology)Link TwoRelatedTicketsAverageIssueResolution<30mParticipate inMonthlyTrainingExtravaganzaDevelop andExecute aProject(could bestudent-led)100%FlightPlan TaskExecutionGive 5-minutetraining toan STAMeet with aSeniorMember toDiscussSuccessesForwardMovementon STAeBoardNew /UntrackedQueue atZero TicketsTrainingCompletionRate >90%BasicFeatureDeliveredZeroMissedEscalationsComplete3 Choresfrom theFlight Plan3+ StudentSuggestionsImplementedTriageand Close5 TicketsBacklogGrowthStable (orDecreasing)CampustechnologyIssue SolvedBefore It'sReportedAll shiftscovered(by STAs)ZeroUnitsFail QCSTA Handles2+ClassroomIssue(s)During a ShiftCustomerSatisfactionScore >4.5Zero TTFR(Time to FirstResponse)BreachesDocumentaWorkflowor ProcessGive PositiveFeedback(related tocampus-installedtechnology)Link TwoRelatedTicketsAverageIssueResolution<30mParticipate inMonthlyTrainingExtravaganzaDevelop andExecute aProject(could bestudent-led)100%FlightPlan TaskExecutionGive 5-minutetraining toan STAMeet with aSeniorMember toDiscussSuccessesForwardMovementon STAeBoardNew /UntrackedQueue atZero TicketsTrainingCompletionRate >90%BasicFeatureDeliveredZeroMissedEscalationsComplete3 Choresfrom theFlight Plan3+ StudentSuggestionsImplementedTriageand Close5 TicketsBacklogGrowthStable (orDecreasing)CampustechnologyIssue SolvedBefore It'sReportedAll shiftscovered(by STAs)ZeroUnitsFail QCSTA Handles2+ClassroomIssue(s)During a ShiftCustomerSatisfactionScore >4.5Zero TTFR(Time to FirstResponse)Breaches

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
G
4
B
5
N
6
O
7
N
8
B
9
G
10
B
11
B
12
B
13
O
14
I
15
O
16
N
17
O
18
I
19
I
20
G
21
G
22
N
23
I
24
G
  1. O-Document a Workflow or Process
  2. I-Give Positive Feedback (related to campus-installed technology)
  3. G-Link Two Related Tickets
  4. B-Average Issue Resolution <30m
  5. N-Participate in Monthly Training Extravaganza
  6. O-Develop and Execute a Project (could be student-led)
  7. N-100% Flight Plan Task Execution
  8. B-Give 5-minute training to an STA
  9. G-Meet with a Senior Member to Discuss Successes
  10. B-Forward Movement on STA eBoard
  11. B-New / Untracked Queue at Zero Tickets
  12. B-Training Completion Rate >90%
  13. O-Basic Feature Delivered
  14. I-Zero Missed Escalations
  15. O-Complete 3 Chores from the Flight Plan
  16. N-3+ Student Suggestions Implemented
  17. O-Triage and Close 5 Tickets
  18. I-Backlog Growth Stable (or Decreasing)
  19. I-Campus technology Issue Solved Before It's Reported
  20. G-All shifts covered (by STAs)
  21. G-Zero Units Fail QC
  22. N-STA Handles 2+ Classroom Issue(s) During a Shift
  23. I-Customer Satisfaction Score >4.5
  24. G-Zero TTFR (Time to First Response) Breaches