(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Backlog Growth Stable (or Decreasing)
I-Zero Missed Escalations
B-Give 5-minute training to an STA
G-All shifts covered (by STAs)
N-100% Flight Plan Task Execution
B-New / Untracked Queue at Zero Tickets
N-STA Handles 2+ Classroom Issue(s) During a Shift
B-Forward Movement on STA eBoard
G-Meet with a Senior Member to Discuss Successes
G-Zero TTFR (Time to First Response) Breaches
O-Triage and Close 5 Tickets
G-Zero Units Fail QC
I-Customer Satisfaction Score >4.5
O-Develop and Execute a Project (could be student-led)
I-Give Positive Feedback (related to campus-installed technology)
O-Basic Feature Delivered
N-Participate in Monthly Training Extravaganza
O-Complete 3 Chores from the Flight Plan
O-Document a Workflow or Process
B-Average Issue Resolution <30m
I-Campus technology Issue Solved Before It's Reported
