CustomerSatisfactionScore >4.5ForwardMovementon STAeBoardGive 5-minutetraining toan STATriageand Close5 TicketsSTA Handles2+ClassroomIssue(s)During a ShiftZero TTFR(Time to FirstResponse)BreachesParticipate inMonthlyTrainingExtravaganzaBacklogGrowthStable (orDecreasing)Develop andExecute aProject(could bestudent-led)Link TwoRelatedTicketsNew /UntrackedQueue atZero TicketsTrainingCompletionRate >90%Give PositiveFeedback(related tocampus-installedtechnology)ZeroUnitsFail QC100%FlightPlan TaskExecutionMeet with aSeniorMember toDiscussSuccessesZeroMissedEscalationsAverageIssueResolution<30mAll shiftscovered(by STAs)Complete3 Choresfrom theFlight Plan3+ StudentSuggestionsImplementedBasicFeatureDeliveredDocumentaWorkflowor ProcessCampustechnologyIssue SolvedBefore It'sReportedCustomerSatisfactionScore >4.5ForwardMovementon STAeBoardGive 5-minutetraining toan STATriageand Close5 TicketsSTA Handles2+ClassroomIssue(s)During a ShiftZero TTFR(Time to FirstResponse)BreachesParticipate inMonthlyTrainingExtravaganzaBacklogGrowthStable (orDecreasing)Develop andExecute aProject(could bestudent-led)Link TwoRelatedTicketsNew /UntrackedQueue atZero TicketsTrainingCompletionRate >90%Give PositiveFeedback(related tocampus-installedtechnology)ZeroUnitsFail QC100%FlightPlan TaskExecutionMeet with aSeniorMember toDiscussSuccessesZeroMissedEscalationsAverageIssueResolution<30mAll shiftscovered(by STAs)Complete3 Choresfrom theFlight Plan3+ StudentSuggestionsImplementedBasicFeatureDeliveredDocumentaWorkflowor ProcessCampustechnologyIssue SolvedBefore It'sReported

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
O
5
N
6
G
7
N
8
I
9
O
10
G
11
B
12
B
13
I
14
G
15
N
16
G
17
I
18
B
19
G
20
O
21
N
22
O
23
O
24
I
  1. I-Customer Satisfaction Score >4.5
  2. B-Forward Movement on STA eBoard
  3. B-Give 5-minute training to an STA
  4. O-Triage and Close 5 Tickets
  5. N-STA Handles 2+ Classroom Issue(s) During a Shift
  6. G-Zero TTFR (Time to First Response) Breaches
  7. N-Participate in Monthly Training Extravaganza
  8. I-Backlog Growth Stable (or Decreasing)
  9. O-Develop and Execute a Project (could be student-led)
  10. G-Link Two Related Tickets
  11. B-New / Untracked Queue at Zero Tickets
  12. B-Training Completion Rate >90%
  13. I-Give Positive Feedback (related to campus-installed technology)
  14. G-Zero Units Fail QC
  15. N-100% Flight Plan Task Execution
  16. G-Meet with a Senior Member to Discuss Successes
  17. I-Zero Missed Escalations
  18. B-Average Issue Resolution <30m
  19. G-All shifts covered (by STAs)
  20. O-Complete 3 Chores from the Flight Plan
  21. N-3+ Student Suggestions Implemented
  22. O-Basic Feature Delivered
  23. O-Document a Workflow or Process
  24. I-Campus technology Issue Solved Before It's Reported