DocumentaWorkflowor ProcessTriageand Close5 TicketsBasicFeatureDeliveredZeroUnitsFail QCSTA Handles2+ClassroomIssue(s)During a ShiftLink TwoRelatedTicketsGive 5-minutetraining toan STAMeet with aSeniorMember toDiscussSuccessesNew /UntrackedQueue atZero TicketsAverageIssueResolution<30mCustomerSatisfactionScore >4.5BacklogGrowthStable (orDecreasing)Develop andExecute aProject(could bestudent-led)CampustechnologyIssue SolvedBefore It'sReportedZeroMissedEscalationsForwardMovementon STAeBoard100%FlightPlan TaskExecution3+ StudentSuggestionsImplementedComplete3 Choresfrom theFlight PlanParticipate inMonthlyTrainingExtravaganzaZero TTFR(Time to FirstResponse)BreachesGive PositiveFeedback(related tocampus-installedtechnology)TrainingCompletionRate >90%All shiftscovered(by STAs)DocumentaWorkflowor ProcessTriageand Close5 TicketsBasicFeatureDeliveredZeroUnitsFail QCSTA Handles2+ClassroomIssue(s)During a ShiftLink TwoRelatedTicketsGive 5-minutetraining toan STAMeet with aSeniorMember toDiscussSuccessesNew /UntrackedQueue atZero TicketsAverageIssueResolution<30mCustomerSatisfactionScore >4.5BacklogGrowthStable (orDecreasing)Develop andExecute aProject(could bestudent-led)CampustechnologyIssue SolvedBefore It'sReportedZeroMissedEscalationsForwardMovementon STAeBoard100%FlightPlan TaskExecution3+ StudentSuggestionsImplementedComplete3 Choresfrom theFlight PlanParticipate inMonthlyTrainingExtravaganzaZero TTFR(Time to FirstResponse)BreachesGive PositiveFeedback(related tocampus-installedtechnology)TrainingCompletionRate >90%All shiftscovered(by STAs)

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
O
4
G
5
N
6
G
7
B
8
G
9
B
10
B
11
I
12
I
13
O
14
I
15
I
16
B
17
N
18
N
19
O
20
N
21
G
22
I
23
B
24
G
  1. O-Document a Workflow or Process
  2. O-Triage and Close 5 Tickets
  3. O-Basic Feature Delivered
  4. G-Zero Units Fail QC
  5. N-STA Handles 2+ Classroom Issue(s) During a Shift
  6. G-Link Two Related Tickets
  7. B-Give 5-minute training to an STA
  8. G-Meet with a Senior Member to Discuss Successes
  9. B-New / Untracked Queue at Zero Tickets
  10. B-Average Issue Resolution <30m
  11. I-Customer Satisfaction Score >4.5
  12. I-Backlog Growth Stable (or Decreasing)
  13. O-Develop and Execute a Project (could be student-led)
  14. I-Campus technology Issue Solved Before It's Reported
  15. I-Zero Missed Escalations
  16. B-Forward Movement on STA eBoard
  17. N-100% Flight Plan Task Execution
  18. N-3+ Student Suggestions Implemented
  19. O-Complete 3 Chores from the Flight Plan
  20. N-Participate in Monthly Training Extravaganza
  21. G-Zero TTFR (Time to First Response) Breaches
  22. I-Give Positive Feedback (related to campus-installed technology)
  23. B-Training Completion Rate >90%
  24. G-All shifts covered (by STAs)