ZeroUnitsFail QCCampustechnologyIssue SolvedBefore It'sReportedNew /UntrackedQueue atZero TicketsMeet with aSeniorMember toDiscussSuccessesLink TwoRelatedTicketsSTA Handles2+ClassroomIssue(s)During a Shift3+ StudentSuggestionsImplementedForwardMovementon STAeBoardAverageIssueResolution<30mTrainingCompletionRate >90%ZeroMissedEscalationsComplete3 Choresfrom theFlight PlanTriageand Close5 TicketsDevelop andExecute aProject(could bestudent-led)BasicFeatureDeliveredGive 5-minutetraining toan STA100%FlightPlan TaskExecutionGive PositiveFeedback(related tocampus-installedtechnology)Zero TTFR(Time to FirstResponse)BreachesAll shiftscovered(by STAs)Participate inMonthlyTrainingExtravaganzaCustomerSatisfactionScore >4.5BacklogGrowthStable (orDecreasing)DocumentaWorkflowor ProcessZeroUnitsFail QCCampustechnologyIssue SolvedBefore It'sReportedNew /UntrackedQueue atZero TicketsMeet with aSeniorMember toDiscussSuccessesLink TwoRelatedTicketsSTA Handles2+ClassroomIssue(s)During a Shift3+ StudentSuggestionsImplementedForwardMovementon STAeBoardAverageIssueResolution<30mTrainingCompletionRate >90%ZeroMissedEscalationsComplete3 Choresfrom theFlight PlanTriageand Close5 TicketsDevelop andExecute aProject(could bestudent-led)BasicFeatureDeliveredGive 5-minutetraining toan STA100%FlightPlan TaskExecutionGive PositiveFeedback(related tocampus-installedtechnology)Zero TTFR(Time to FirstResponse)BreachesAll shiftscovered(by STAs)Participate inMonthlyTrainingExtravaganzaCustomerSatisfactionScore >4.5BacklogGrowthStable (orDecreasing)DocumentaWorkflowor Process

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
G
5
G
6
N
7
N
8
B
9
B
10
B
11
I
12
O
13
O
14
O
15
O
16
B
17
N
18
I
19
G
20
G
21
N
22
I
23
I
24
O
  1. G-Zero Units Fail QC
  2. I-Campus technology Issue Solved Before It's Reported
  3. B-New / Untracked Queue at Zero Tickets
  4. G-Meet with a Senior Member to Discuss Successes
  5. G-Link Two Related Tickets
  6. N-STA Handles 2+ Classroom Issue(s) During a Shift
  7. N-3+ Student Suggestions Implemented
  8. B-Forward Movement on STA eBoard
  9. B-Average Issue Resolution <30m
  10. B-Training Completion Rate >90%
  11. I-Zero Missed Escalations
  12. O-Complete 3 Chores from the Flight Plan
  13. O-Triage and Close 5 Tickets
  14. O-Develop and Execute a Project (could be student-led)
  15. O-Basic Feature Delivered
  16. B-Give 5-minute training to an STA
  17. N-100% Flight Plan Task Execution
  18. I-Give Positive Feedback (related to campus-installed technology)
  19. G-Zero TTFR (Time to First Response) Breaches
  20. G-All shifts covered (by STAs)
  21. N-Participate in Monthly Training Extravaganza
  22. I-Customer Satisfaction Score >4.5
  23. I-Backlog Growth Stable (or Decreasing)
  24. O-Document a Workflow or Process