STA Handles2+ClassroomIssue(s)During a ShiftNew /UntrackedQueue atZero TicketsTriageand Close5 TicketsDevelop andExecute aProject(could bestudent-led)All shiftscovered(by STAs)BasicFeatureDeliveredZero TTFR(Time to FirstResponse)BreachesZeroUnitsFail QCCustomerSatisfactionScore >4.53+ StudentSuggestionsImplementedParticipate inMonthlyTrainingExtravaganzaMeet with aSeniorMember toDiscussSuccessesComplete3 Choresfrom theFlight PlanTrainingCompletionRate >90%DocumentaWorkflowor ProcessLink TwoRelatedTicketsZeroMissedEscalationsAverageIssueResolution<30m100%FlightPlan TaskExecutionForwardMovementon STAeBoardBacklogGrowthStable (orDecreasing)Give PositiveFeedback(related tocampus-installedtechnology)Give 5-minutetraining toan STACampustechnologyIssue SolvedBefore It'sReportedSTA Handles2+ClassroomIssue(s)During a ShiftNew /UntrackedQueue atZero TicketsTriageand Close5 TicketsDevelop andExecute aProject(could bestudent-led)All shiftscovered(by STAs)BasicFeatureDeliveredZero TTFR(Time to FirstResponse)BreachesZeroUnitsFail QCCustomerSatisfactionScore >4.53+ StudentSuggestionsImplementedParticipate inMonthlyTrainingExtravaganzaMeet with aSeniorMember toDiscussSuccessesComplete3 Choresfrom theFlight PlanTrainingCompletionRate >90%DocumentaWorkflowor ProcessLink TwoRelatedTicketsZeroMissedEscalationsAverageIssueResolution<30m100%FlightPlan TaskExecutionForwardMovementon STAeBoardBacklogGrowthStable (orDecreasing)Give PositiveFeedback(related tocampus-installedtechnology)Give 5-minutetraining toan STACampustechnologyIssue SolvedBefore It'sReported

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
O
5
G
6
O
7
G
8
G
9
I
10
N
11
N
12
G
13
O
14
B
15
O
16
G
17
I
18
B
19
N
20
B
21
I
22
I
23
B
24
I
  1. N-STA Handles 2+ Classroom Issue(s) During a Shift
  2. B-New / Untracked Queue at Zero Tickets
  3. O-Triage and Close 5 Tickets
  4. O-Develop and Execute a Project (could be student-led)
  5. G-All shifts covered (by STAs)
  6. O-Basic Feature Delivered
  7. G-Zero TTFR (Time to First Response) Breaches
  8. G-Zero Units Fail QC
  9. I-Customer Satisfaction Score >4.5
  10. N-3+ Student Suggestions Implemented
  11. N-Participate in Monthly Training Extravaganza
  12. G-Meet with a Senior Member to Discuss Successes
  13. O-Complete 3 Chores from the Flight Plan
  14. B-Training Completion Rate >90%
  15. O-Document a Workflow or Process
  16. G-Link Two Related Tickets
  17. I-Zero Missed Escalations
  18. B-Average Issue Resolution <30m
  19. N-100% Flight Plan Task Execution
  20. B-Forward Movement on STA eBoard
  21. I-Backlog Growth Stable (or Decreasing)
  22. I-Give Positive Feedback (related to campus-installed technology)
  23. B-Give 5-minute training to an STA
  24. I-Campus technology Issue Solved Before It's Reported