Complete3 Choresfrom theFlight PlanAll shiftscovered(by STAs)ZeroUnitsFail QCGive 5-minutetraining toan STAMeet with aSeniorMember toDiscussSuccesses100%FlightPlan TaskExecutionForwardMovementon STAeBoardZeroMissedEscalationsZero TTFR(Time to FirstResponse)BreachesDevelop andExecute aProject(could bestudent-led)BacklogGrowthStable (orDecreasing)Participate inMonthlyTrainingExtravaganzaCampustechnologyIssue SolvedBefore It'sReportedBasicFeatureDeliveredSTA Handles2+ClassroomIssue(s)During a ShiftGive PositiveFeedback(related tocampus-installedtechnology)3+ StudentSuggestionsImplementedAverageIssueResolution<30mTrainingCompletionRate >90%Link TwoRelatedTicketsCustomerSatisfactionScore >4.5New /UntrackedQueue atZero TicketsTriageand Close5 TicketsDocumentaWorkflowor ProcessComplete3 Choresfrom theFlight PlanAll shiftscovered(by STAs)ZeroUnitsFail QCGive 5-minutetraining toan STAMeet with aSeniorMember toDiscussSuccesses100%FlightPlan TaskExecutionForwardMovementon STAeBoardZeroMissedEscalationsZero TTFR(Time to FirstResponse)BreachesDevelop andExecute aProject(could bestudent-led)BacklogGrowthStable (orDecreasing)Participate inMonthlyTrainingExtravaganzaCampustechnologyIssue SolvedBefore It'sReportedBasicFeatureDeliveredSTA Handles2+ClassroomIssue(s)During a ShiftGive PositiveFeedback(related tocampus-installedtechnology)3+ StudentSuggestionsImplementedAverageIssueResolution<30mTrainingCompletionRate >90%Link TwoRelatedTicketsCustomerSatisfactionScore >4.5New /UntrackedQueue atZero TicketsTriageand Close5 TicketsDocumentaWorkflowor Process

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
B
5
G
6
N
7
B
8
I
9
G
10
O
11
I
12
N
13
I
14
O
15
N
16
I
17
N
18
B
19
B
20
G
21
I
22
B
23
O
24
O
  1. O-Complete 3 Chores from the Flight Plan
  2. G-All shifts covered (by STAs)
  3. G-Zero Units Fail QC
  4. B-Give 5-minute training to an STA
  5. G-Meet with a Senior Member to Discuss Successes
  6. N-100% Flight Plan Task Execution
  7. B-Forward Movement on STA eBoard
  8. I-Zero Missed Escalations
  9. G-Zero TTFR (Time to First Response) Breaches
  10. O-Develop and Execute a Project (could be student-led)
  11. I-Backlog Growth Stable (or Decreasing)
  12. N-Participate in Monthly Training Extravaganza
  13. I-Campus technology Issue Solved Before It's Reported
  14. O-Basic Feature Delivered
  15. N-STA Handles 2+ Classroom Issue(s) During a Shift
  16. I-Give Positive Feedback (related to campus-installed technology)
  17. N-3+ Student Suggestions Implemented
  18. B-Average Issue Resolution <30m
  19. B-Training Completion Rate >90%
  20. G-Link Two Related Tickets
  21. I-Customer Satisfaction Score >4.5
  22. B-New / Untracked Queue at Zero Tickets
  23. O-Triage and Close 5 Tickets
  24. O-Document a Workflow or Process