Participate inMonthlyTrainingExtravaganza3+ StudentSuggestionsImplementedZero TTFR(Time to FirstResponse)BreachesZeroMissedEscalationsBasicFeatureDeliveredLink TwoRelatedTicketsForwardMovementon STAeBoardTriageand Close5 TicketsZeroUnitsFail QCCustomerSatisfactionScore >4.5100%FlightPlan TaskExecutionCampustechnologyIssue SolvedBefore It'sReportedAll shiftscovered(by STAs)Develop andExecute aProject(could bestudent-led)Give 5-minutetraining toan STAComplete3 Choresfrom theFlight PlanAverageIssueResolution<30mMeet with aSeniorMember toDiscussSuccessesGive PositiveFeedback(related tocampus-installedtechnology)BacklogGrowthStable (orDecreasing)TrainingCompletionRate >90%STA Handles2+ClassroomIssue(s)During a ShiftNew /UntrackedQueue atZero TicketsDocumentaWorkflowor ProcessParticipate inMonthlyTrainingExtravaganza3+ StudentSuggestionsImplementedZero TTFR(Time to FirstResponse)BreachesZeroMissedEscalationsBasicFeatureDeliveredLink TwoRelatedTicketsForwardMovementon STAeBoardTriageand Close5 TicketsZeroUnitsFail QCCustomerSatisfactionScore >4.5100%FlightPlan TaskExecutionCampustechnologyIssue SolvedBefore It'sReportedAll shiftscovered(by STAs)Develop andExecute aProject(could bestudent-led)Give 5-minutetraining toan STAComplete3 Choresfrom theFlight PlanAverageIssueResolution<30mMeet with aSeniorMember toDiscussSuccessesGive PositiveFeedback(related tocampus-installedtechnology)BacklogGrowthStable (orDecreasing)TrainingCompletionRate >90%STA Handles2+ClassroomIssue(s)During a ShiftNew /UntrackedQueue atZero TicketsDocumentaWorkflowor Process

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
G
4
I
5
O
6
G
7
B
8
O
9
G
10
I
11
N
12
I
13
G
14
O
15
B
16
O
17
B
18
G
19
I
20
I
21
B
22
N
23
B
24
O
  1. N-Participate in Monthly Training Extravaganza
  2. N-3+ Student Suggestions Implemented
  3. G-Zero TTFR (Time to First Response) Breaches
  4. I-Zero Missed Escalations
  5. O-Basic Feature Delivered
  6. G-Link Two Related Tickets
  7. B-Forward Movement on STA eBoard
  8. O-Triage and Close 5 Tickets
  9. G-Zero Units Fail QC
  10. I-Customer Satisfaction Score >4.5
  11. N-100% Flight Plan Task Execution
  12. I-Campus technology Issue Solved Before It's Reported
  13. G-All shifts covered (by STAs)
  14. O-Develop and Execute a Project (could be student-led)
  15. B-Give 5-minute training to an STA
  16. O-Complete 3 Chores from the Flight Plan
  17. B-Average Issue Resolution <30m
  18. G-Meet with a Senior Member to Discuss Successes
  19. I-Give Positive Feedback (related to campus-installed technology)
  20. I-Backlog Growth Stable (or Decreasing)
  21. B-Training Completion Rate >90%
  22. N-STA Handles 2+ Classroom Issue(s) During a Shift
  23. B-New / Untracked Queue at Zero Tickets
  24. O-Document a Workflow or Process