All shiftscovered(by STAs)Develop andExecute aProject(could bestudent-led)3+ StudentSuggestionsImplementedLink TwoRelatedTicketsGive PositiveFeedback(related tocampus-installedtechnology)ZeroMissedEscalationsGive 5-minutetraining toan STADocumentaWorkflowor ProcessBasicFeatureDeliveredComplete3 Choresfrom theFlight PlanZeroUnitsFail QCMeet with aSeniorMember toDiscussSuccessesSTA Handles2+ClassroomIssue(s)During a ShiftForwardMovementon STAeBoard100%FlightPlan TaskExecutionCampustechnologyIssue SolvedBefore It'sReportedAverageIssueResolution<30mTrainingCompletionRate >90%Participate inMonthlyTrainingExtravaganzaBacklogGrowthStable (orDecreasing)Triageand Close5 TicketsCustomerSatisfactionScore >4.5New /UntrackedQueue atZero TicketsZero TTFR(Time to FirstResponse)BreachesAll shiftscovered(by STAs)Develop andExecute aProject(could bestudent-led)3+ StudentSuggestionsImplementedLink TwoRelatedTicketsGive PositiveFeedback(related tocampus-installedtechnology)ZeroMissedEscalationsGive 5-minutetraining toan STADocumentaWorkflowor ProcessBasicFeatureDeliveredComplete3 Choresfrom theFlight PlanZeroUnitsFail QCMeet with aSeniorMember toDiscussSuccessesSTA Handles2+ClassroomIssue(s)During a ShiftForwardMovementon STAeBoard100%FlightPlan TaskExecutionCampustechnologyIssue SolvedBefore It'sReportedAverageIssueResolution<30mTrainingCompletionRate >90%Participate inMonthlyTrainingExtravaganzaBacklogGrowthStable (orDecreasing)Triageand Close5 TicketsCustomerSatisfactionScore >4.5New /UntrackedQueue atZero TicketsZero TTFR(Time to FirstResponse)Breaches

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
N
4
G
5
I
6
I
7
B
8
O
9
O
10
O
11
G
12
G
13
N
14
B
15
N
16
I
17
B
18
B
19
N
20
I
21
O
22
I
23
B
24
G
  1. G-All shifts covered (by STAs)
  2. O-Develop and Execute a Project (could be student-led)
  3. N-3+ Student Suggestions Implemented
  4. G-Link Two Related Tickets
  5. I-Give Positive Feedback (related to campus-installed technology)
  6. I-Zero Missed Escalations
  7. B-Give 5-minute training to an STA
  8. O-Document a Workflow or Process
  9. O-Basic Feature Delivered
  10. O-Complete 3 Chores from the Flight Plan
  11. G-Zero Units Fail QC
  12. G-Meet with a Senior Member to Discuss Successes
  13. N-STA Handles 2+ Classroom Issue(s) During a Shift
  14. B-Forward Movement on STA eBoard
  15. N-100% Flight Plan Task Execution
  16. I-Campus technology Issue Solved Before It's Reported
  17. B-Average Issue Resolution <30m
  18. B-Training Completion Rate >90%
  19. N-Participate in Monthly Training Extravaganza
  20. I-Backlog Growth Stable (or Decreasing)
  21. O-Triage and Close 5 Tickets
  22. I-Customer Satisfaction Score >4.5
  23. B-New / Untracked Queue at Zero Tickets
  24. G-Zero TTFR (Time to First Response) Breaches