Link TwoRelatedTickets100%FlightPlan TaskExecutionForwardMovementon STAeBoardNew /UntrackedQueue atZero Tickets3+ StudentSuggestionsImplementedDocumentaWorkflowor ProcessAverageIssueResolution<30mSTA Handles2+ClassroomIssue(s)During a ShiftParticipate inMonthlyTrainingExtravaganzaTrainingCompletionRate >90%Complete3 Choresfrom theFlight PlanGive 5-minutetraining toan STAZeroMissedEscalationsZero TTFR(Time to FirstResponse)BreachesGive PositiveFeedback(related tocampus-installedtechnology)Develop andExecute aProject(could bestudent-led)CampustechnologyIssue SolvedBefore It'sReportedAll shiftscovered(by STAs)CustomerSatisfactionScore >4.5ZeroUnitsFail QCBasicFeatureDeliveredBacklogGrowthStable (orDecreasing)Meet with aSeniorMember toDiscussSuccessesTriageand Close5 TicketsLink TwoRelatedTickets100%FlightPlan TaskExecutionForwardMovementon STAeBoardNew /UntrackedQueue atZero Tickets3+ StudentSuggestionsImplementedDocumentaWorkflowor ProcessAverageIssueResolution<30mSTA Handles2+ClassroomIssue(s)During a ShiftParticipate inMonthlyTrainingExtravaganzaTrainingCompletionRate >90%Complete3 Choresfrom theFlight PlanGive 5-minutetraining toan STAZeroMissedEscalationsZero TTFR(Time to FirstResponse)BreachesGive PositiveFeedback(related tocampus-installedtechnology)Develop andExecute aProject(could bestudent-led)CampustechnologyIssue SolvedBefore It'sReportedAll shiftscovered(by STAs)CustomerSatisfactionScore >4.5ZeroUnitsFail QCBasicFeatureDeliveredBacklogGrowthStable (orDecreasing)Meet with aSeniorMember toDiscussSuccessesTriageand Close5 Tickets

Infra & Ops 16 Sept - 27 Sept Revision 4 - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
B
5
N
6
O
7
B
8
N
9
N
10
B
11
O
12
B
13
I
14
G
15
I
16
O
17
I
18
G
19
I
20
G
21
O
22
I
23
G
24
O
  1. G-Link Two Related Tickets
  2. N-100% Flight Plan Task Execution
  3. B-Forward Movement on STA eBoard
  4. B-New / Untracked Queue at Zero Tickets
  5. N-3+ Student Suggestions Implemented
  6. O-Document a Workflow or Process
  7. B-Average Issue Resolution <30m
  8. N-STA Handles 2+ Classroom Issue(s) During a Shift
  9. N-Participate in Monthly Training Extravaganza
  10. B-Training Completion Rate >90%
  11. O-Complete 3 Chores from the Flight Plan
  12. B-Give 5-minute training to an STA
  13. I-Zero Missed Escalations
  14. G-Zero TTFR (Time to First Response) Breaches
  15. I-Give Positive Feedback (related to campus-installed technology)
  16. O-Develop and Execute a Project (could be student-led)
  17. I-Campus technology Issue Solved Before It's Reported
  18. G-All shifts covered (by STAs)
  19. I-Customer Satisfaction Score >4.5
  20. G-Zero Units Fail QC
  21. O-Basic Feature Delivered
  22. I-Backlog Growth Stable (or Decreasing)
  23. G-Meet with a Senior Member to Discuss Successes
  24. O-Triage and Close 5 Tickets