(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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respond in a meaningful way
verified al general authentication
be yourself
used proper pace either faster or slower
word choice: match their words and style
Verified callers first and last name
Thanked for calling
restated inquiry and acknowledged situation
show engagement
Used a power word
be positive
address underlying needs
use proper volume either softer or louder
allowed the ah to speak without interruption
be empathetic
show respect
sound natural and sincere
used an action statement
confidently controlled the call
foster a two-way conversation
confirm understanding
listened with intent to hear
when confusion is recognized, rephrase and clarify
