Used apowerwordconfidentlycontrolledthe callVerifiedcallersfirst andlast namelistenedwith intentto hearused anactionstatementuse propervolumeeither softeror louderbeempatheticwhenconfusion isrecognized,rephraseand clarifyallowed theah to speakwithoutinterruptionword choice:match theirwords andstyleshowrespectThankedforcallingbepositivefoster a two-wayconversationverified algeneralauthenticationshowengagementbeinvestedstart tofinishused toolsandresourcesavailablesoundnaturalandsincereacknowledgeandappreciateloyaltybeyourselfrespond inameaningfulwayconfirmunderstandingrestatedinquiry andacknowledgedsituationaddressunderlyingneedsused properpace eitherfaster orslowerStatednameand stateUsed apowerwordconfidentlycontrolledthe callVerifiedcallersfirst andlast namelistenedwith intentto hearused anactionstatementuse propervolumeeither softeror louderbeempatheticwhenconfusion isrecognized,rephraseand clarifyallowed theah to speakwithoutinterruptionword choice:match theirwords andstyleshowrespectThankedforcallingbepositivefoster a two-wayconversationverified algeneralauthenticationshowengagementbeinvestedstart tofinishused toolsandresourcesavailablesoundnaturalandsincereacknowledgeandappreciateloyaltybeyourselfrespond inameaningfulwayconfirmunderstandingrestatedinquiry andacknowledgedsituationaddressunderlyingneedsused properpace eitherfaster orslowerStatednameand state

Reg E - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a power word
  2. confidently controlled the call
  3. Verified callers first and last name
  4. listened with intent to hear
  5. used an action statement
  6. use proper volume either softer or louder
  7. be empathetic
  8. when confusion is recognized, rephrase and clarify
  9. allowed the ah to speak without interruption
  10. word choice: match their words and style
  11. show respect
  12. Thanked for calling
  13. be positive
  14. foster a two-way conversation
  15. verified al general authentication
  16. show engagement
  17. be invested start to finish
  18. used tools and resources available
  19. sound natural and sincere
  20. acknowledge and appreciate loyalty
  21. be yourself
  22. respond in a meaningful way
  23. confirm understanding
  24. restated inquiry and acknowledged situation
  25. address underlying needs
  26. used proper pace either faster or slower
  27. Stated name and state