Statednameand statelistenedwith intentto hearbeyourselfVerifiedcallersfirst andlast nameshowengagementThankedforcallingconfidentlycontrolledthe callwhenconfusion isrecognized,rephraseand clarifyallowed theah to speakwithoutinterruptionused toolsandresourcesavailableused anactionstatementUsed apowerwordbeempatheticbepositiverestatedinquiry andacknowledgedsituationconfirmunderstandingsoundnaturalandsincereshowrespectacknowledgeandappreciateloyaltybeinvestedstart tofinishused properpace eitherfaster orslowerverified algeneralauthenticationfoster a two-wayconversationword choice:match theirwords andstyleuse propervolumeeither softeror louderrespond inameaningfulwayaddressunderlyingneedsStatednameand statelistenedwith intentto hearbeyourselfVerifiedcallersfirst andlast nameshowengagementThankedforcallingconfidentlycontrolledthe callwhenconfusion isrecognized,rephraseand clarifyallowed theah to speakwithoutinterruptionused toolsandresourcesavailableused anactionstatementUsed apowerwordbeempatheticbepositiverestatedinquiry andacknowledgedsituationconfirmunderstandingsoundnaturalandsincereshowrespectacknowledgeandappreciateloyaltybeinvestedstart tofinishused properpace eitherfaster orslowerverified algeneralauthenticationfoster a two-wayconversationword choice:match theirwords andstyleuse propervolumeeither softeror louderrespond inameaningfulwayaddressunderlyingneeds

Reg E - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stated name and state
  2. listened with intent to hear
  3. be yourself
  4. Verified callers first and last name
  5. show engagement
  6. Thanked for calling
  7. confidently controlled the call
  8. when confusion is recognized, rephrase and clarify
  9. allowed the ah to speak without interruption
  10. used tools and resources available
  11. used an action statement
  12. Used a power word
  13. be empathetic
  14. be positive
  15. restated inquiry and acknowledged situation
  16. confirm understanding
  17. sound natural and sincere
  18. show respect
  19. acknowledge and appreciate loyalty
  20. be invested start to finish
  21. used proper pace either faster or slower
  22. verified al general authentication
  23. foster a two-way conversation
  24. word choice: match their words and style
  25. use proper volume either softer or louder
  26. respond in a meaningful way
  27. address underlying needs