(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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be empathetic
used proper pace either faster or slower
allowed the ah to speak without interruption
address underlying needs
Stated name and state
show respect
acknowledge and appreciate loyalty
confirm understanding
foster a two-way conversation
used tools and resources available
confidently controlled the call
verified al general authentication
when confusion is recognized, rephrase and clarify
