showengagementbeyourselfbepositiveUsed apowerwordbeempatheticconfidentlycontrolledthe callshowrespectverified algeneralauthenticationwhenconfusion isrecognized,rephraseand clarifyused properpace eitherfaster orslowerrespond inameaningfulwayaddressunderlyingneedsconfirmunderstandingallowed theah to speakwithoutinterruptionfoster a two-wayconversationStatednameand staterestatedinquiry andacknowledgedsituationused anactionstatementThankedforcallingacknowledgeandappreciateloyaltylistenedwith intentto hearsoundnaturalandsincereuse propervolumeeither softeror louderbeinvestedstart tofinishword choice:match theirwords andstyleused toolsandresourcesavailableVerifiedcallersfirst andlast nameshowengagementbeyourselfbepositiveUsed apowerwordbeempatheticconfidentlycontrolledthe callshowrespectverified algeneralauthenticationwhenconfusion isrecognized,rephraseand clarifyused properpace eitherfaster orslowerrespond inameaningfulwayaddressunderlyingneedsconfirmunderstandingallowed theah to speakwithoutinterruptionfoster a two-wayconversationStatednameand staterestatedinquiry andacknowledgedsituationused anactionstatementThankedforcallingacknowledgeandappreciateloyaltylistenedwith intentto hearsoundnaturalandsincereuse propervolumeeither softeror louderbeinvestedstart tofinishword choice:match theirwords andstyleused toolsandresourcesavailableVerifiedcallersfirst andlast name

Reg E - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. show engagement
  2. be yourself
  3. be positive
  4. Used a power word
  5. be empathetic
  6. confidently controlled the call
  7. show respect
  8. verified al general authentication
  9. when confusion is recognized, rephrase and clarify
  10. used proper pace either faster or slower
  11. respond in a meaningful way
  12. address underlying needs
  13. confirm understanding
  14. allowed the ah to speak without interruption
  15. foster a two-way conversation
  16. Stated name and state
  17. restated inquiry and acknowledged situation
  18. used an action statement
  19. Thanked for calling
  20. acknowledge and appreciate loyalty
  21. listened with intent to hear
  22. sound natural and sincere
  23. use proper volume either softer or louder
  24. be invested start to finish
  25. word choice: match their words and style
  26. used tools and resources available
  27. Verified callers first and last name