(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
verified al general authentication
respond in a meaningful way
address underlying needs
show respect
Thanked for calling
show engagement
acknowledge and appreciate loyalty
be invested start to finish
restated inquiry and acknowledged situation
Verified callers first and last name
Used a power word
confirm understanding
use proper volume either softer or louder
confidently controlled the call
sound natural and sincere
be positive
be yourself
listened with intent to hear
word choice: match their words and style
foster a two-way conversation
allowed the ah to speak without interruption
used tools and resources available
used proper pace either faster or slower
used an action statement
be empathetic
when confusion is recognized, rephrase and clarify
