(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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use proper volume either softer or louder
Verified callers first and last name
Stated name and state
be yourself
used proper pace either faster or slower
be positive
confirm understanding
Thanked for calling
address underlying needs
Used a power word
show engagement
word choice: match their words and style
acknowledge and appreciate loyalty
confidently controlled the call
be invested start to finish
restated inquiry and acknowledged situation
show respect
sound natural and sincere
used tools and resources available
allowed the ah to speak without interruption
used an action statement
respond in a meaningful way
when confusion is recognized, rephrase and clarify
