(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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show respect
Used a power word
used tools and resources available
confirm understanding
used proper pace either faster or slower
word choice: match their words and style
Thanked for calling
respond in a meaningful way
used an action statement
acknowledge and appreciate loyalty
sound natural and sincere
be yourself
be invested start to finish
Verified callers first and last name
listened with intent to hear
foster a two-way conversation
Stated name and state
allowed the ah to speak without interruption
confidently controlled the call
restated inquiry and acknowledged situation
when confusion is recognized, rephrase and clarify
