addressunderlyingneedsword choice:match theirwords andstyleused properpace eitherfaster orslowerconfidentlycontrolledthe callbeinvestedstart tofinishbeempatheticused toolsandresourcesavailablefoster a two-wayconversationshowrespectallowed theah to speakwithoutinterruptionshowengagementUsed apowerwordverified algeneralauthenticationwhenconfusion isrecognized,rephraseand clarifyrestatedinquiry andacknowledgedsituationStatednameand statebepositiverespond inameaningfulwaylistenedwith intentto hearacknowledgeandappreciateloyaltybeyourselfused anactionstatementVerifiedcallersfirst andlast namesoundnaturalandsincereThankedforcallingconfirmunderstandinguse propervolumeeither softeror louderaddressunderlyingneedsword choice:match theirwords andstyleused properpace eitherfaster orslowerconfidentlycontrolledthe callbeinvestedstart tofinishbeempatheticused toolsandresourcesavailablefoster a two-wayconversationshowrespectallowed theah to speakwithoutinterruptionshowengagementUsed apowerwordverified algeneralauthenticationwhenconfusion isrecognized,rephraseand clarifyrestatedinquiry andacknowledgedsituationStatednameand statebepositiverespond inameaningfulwaylistenedwith intentto hearacknowledgeandappreciateloyaltybeyourselfused anactionstatementVerifiedcallersfirst andlast namesoundnaturalandsincereThankedforcallingconfirmunderstandinguse propervolumeeither softeror louder

Reg E - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. address underlying needs
  2. word choice: match their words and style
  3. used proper pace either faster or slower
  4. confidently controlled the call
  5. be invested start to finish
  6. be empathetic
  7. used tools and resources available
  8. foster a two-way conversation
  9. show respect
  10. allowed the ah to speak without interruption
  11. show engagement
  12. Used a power word
  13. verified al general authentication
  14. when confusion is recognized, rephrase and clarify
  15. restated inquiry and acknowledged situation
  16. Stated name and state
  17. be positive
  18. respond in a meaningful way
  19. listened with intent to hear
  20. acknowledge and appreciate loyalty
  21. be yourself
  22. used an action statement
  23. Verified callers first and last name
  24. sound natural and sincere
  25. Thanked for calling
  26. confirm understanding
  27. use proper volume either softer or louder