(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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used an action statement
used proper pace either faster or slower
use proper volume either softer or louder
be empathetic
foster a two-way conversation
Used a power word
show respect
respond in a meaningful way
confidently controlled the call
Stated name and state
be positive
listened with intent to hear
sound natural and sincere
Verified callers first and last name
show engagement
Thanked for calling
word choice: match their words and style
confirm understanding
be invested start to finish
used tools and resources available
verified al general authentication
acknowledge and appreciate loyalty
address underlying needs
when confusion is recognized, rephrase and clarify
