Used apowerworduse propervolumeeither softeror louderconfirmunderstandingaddressunderlyingneedswhenconfusion isrecognized,rephraseand clarifyused anactionstatementshowrespectVerifiedcallersfirst andlast nameverified algeneralauthenticationused properpace eitherfaster orslowerlistenedwith intentto hearconfidentlycontrolledthe callshowengagementbeyourselffoster a two-wayconversationrestatedinquiry andacknowledgedsituationbeinvestedstart tofinishrespond inameaningfulwayused toolsandresourcesavailableacknowledgeandappreciateloyaltybeempatheticallowed theah to speakwithoutinterruptionThankedforcallingStatednameand stateword choice:match theirwords andstylesoundnaturalandsincerebepositiveUsed apowerworduse propervolumeeither softeror louderconfirmunderstandingaddressunderlyingneedswhenconfusion isrecognized,rephraseand clarifyused anactionstatementshowrespectVerifiedcallersfirst andlast nameverified algeneralauthenticationused properpace eitherfaster orslowerlistenedwith intentto hearconfidentlycontrolledthe callshowengagementbeyourselffoster a two-wayconversationrestatedinquiry andacknowledgedsituationbeinvestedstart tofinishrespond inameaningfulwayused toolsandresourcesavailableacknowledgeandappreciateloyaltybeempatheticallowed theah to speakwithoutinterruptionThankedforcallingStatednameand stateword choice:match theirwords andstylesoundnaturalandsincerebepositive

Reg E - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a power word
  2. use proper volume either softer or louder
  3. confirm understanding
  4. address underlying needs
  5. when confusion is recognized, rephrase and clarify
  6. used an action statement
  7. show respect
  8. Verified callers first and last name
  9. verified al general authentication
  10. used proper pace either faster or slower
  11. listened with intent to hear
  12. confidently controlled the call
  13. show engagement
  14. be yourself
  15. foster a two-way conversation
  16. restated inquiry and acknowledged situation
  17. be invested start to finish
  18. respond in a meaningful way
  19. used tools and resources available
  20. acknowledge and appreciate loyalty
  21. be empathetic
  22. allowed the ah to speak without interruption
  23. Thanked for calling
  24. Stated name and state
  25. word choice: match their words and style
  26. sound natural and sincere
  27. be positive