(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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acknowledge and appreciate loyalty
Thanked for calling
used tools and resources available
be invested start to finish
confirm understanding
Used a power word
Stated name and state
address underlying needs
restated inquiry and acknowledged situation
confidently controlled the call
show respect
sound natural and sincere
foster a two-way conversation
word choice: match their words and style
respond in a meaningful way
verified al general authentication
show engagement
be positive
be empathetic
when confusion is recognized, rephrase and clarify
