bepositiveused anactionstatementStatednameand statewhenconfusion isrecognized,rephraseand clarifyaddressunderlyingneedsfoster a two-wayconversationword choice:match theirwords andstyleUsed apowerworduse propervolumeeither softeror louderbeyourselfshowrespectconfidentlycontrolledthe callconfirmunderstandingbeinvestedstart tofinishused toolsandresourcesavailableacknowledgeandappreciateloyaltyrestatedinquiry andacknowledgedsituationsoundnaturalandsincereverified algeneralauthenticationshowengagementbeempatheticrespond inameaningfulwaylistenedwith intentto hearThankedforcallingused properpace eitherfaster orslowerVerifiedcallersfirst andlast nameallowed theah to speakwithoutinterruptionbepositiveused anactionstatementStatednameand statewhenconfusion isrecognized,rephraseand clarifyaddressunderlyingneedsfoster a two-wayconversationword choice:match theirwords andstyleUsed apowerworduse propervolumeeither softeror louderbeyourselfshowrespectconfidentlycontrolledthe callconfirmunderstandingbeinvestedstart tofinishused toolsandresourcesavailableacknowledgeandappreciateloyaltyrestatedinquiry andacknowledgedsituationsoundnaturalandsincereverified algeneralauthenticationshowengagementbeempatheticrespond inameaningfulwaylistenedwith intentto hearThankedforcallingused properpace eitherfaster orslowerVerifiedcallersfirst andlast nameallowed theah to speakwithoutinterruption

Reg E - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. be positive
  2. used an action statement
  3. Stated name and state
  4. when confusion is recognized, rephrase and clarify
  5. address underlying needs
  6. foster a two-way conversation
  7. word choice: match their words and style
  8. Used a power word
  9. use proper volume either softer or louder
  10. be yourself
  11. show respect
  12. confidently controlled the call
  13. confirm understanding
  14. be invested start to finish
  15. used tools and resources available
  16. acknowledge and appreciate loyalty
  17. restated inquiry and acknowledged situation
  18. sound natural and sincere
  19. verified al general authentication
  20. show engagement
  21. be empathetic
  22. respond in a meaningful way
  23. listened with intent to hear
  24. Thanked for calling
  25. used proper pace either faster or slower
  26. Verified callers first and last name
  27. allowed the ah to speak without interruption