(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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confirm understanding
used an action statement
verified al general authentication
use proper volume either softer or louder
allowed the ah to speak without interruption
Stated name and state
be yourself
be empathetic
Thanked for calling
show engagement
be invested start to finish
address underlying needs
be positive
Used a power word
acknowledge and appreciate loyalty
used proper pace either faster or slower
listened with intent to hear
confidently controlled the call
sound natural and sincere
Verified callers first and last name
foster a two-way conversation
used tools and resources available
restated inquiry and acknowledged situation
show respect
when confusion is recognized, rephrase and clarify
