(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer complains about timescale
More than 6 kids on the record
Needed to use big word
Progress chasing within a week of submitting a claim
Third party calls with customer there to go through security
You wake customer up
Customer forgets to hang up
Customer over 60 years old
Sit in ready for over 3 minutes
Customer puts you on hold
Customer is in the bathroom
Finish on time
Odd child name
Customer blames you for their lack of payment
Customer fails security
Customer uses phonetic alphabet used correctly
Customer complains about wait
Previous surge advisor works case incorrectly
Hijacked case before 12pm
Customer under 20 years old
Call drops
Change complaint into non complaint
Cold transfer from another department
Customer doesn't qualify for ep after requests
Customer swears at you
Customer wants payment today
Customer refers to you as a pet name (eg, darling, sweetheart)
