Customerputs youon holdCalldropsYou wakecustomerupThird partycalls withcustomer thereto go throughsecurityCustomerrefers to youas a pet name(eg, darling,sweetheart)Progresschasingwithin a weekof submittinga claimCustomercomplainsabouttimescaleCustomeris drivingCustomerdoesn'tqualify for epafterrequestsOddchildnameNeededto usebig wordCold transferfrom anotherdepartmentChangecomplaintinto noncomplaintHijackedcasebefore12pmCustomerforgets tohang upCustomercomplainsabout waitMore than6 kids onthe recordPrevioussurgeadvisorworks caseincorrectlyCustomerwantspaymenttodayCustomerblames youfor their lackof paymentCustomerfailssecurityCustomerswears atyouCustomerover 60years oldFinishon timeMissedFTNAEdeadlineSit inready forover 3minutesCustomerunder 20years oldCustomeris in thebathroomCustomeruses phoneticalphabet usedcorrectlyCustomerputs youon holdCalldropsYou wakecustomerupThird partycalls withcustomer thereto go throughsecurityCustomerrefers to youas a pet name(eg, darling,sweetheart)Progresschasingwithin a weekof submittinga claimCustomercomplainsabouttimescaleCustomeris drivingCustomerdoesn'tqualify for epafterrequestsOddchildnameNeededto usebig wordCold transferfrom anotherdepartmentChangecomplaintinto noncomplaintHijackedcasebefore12pmCustomerforgets tohang upCustomercomplainsabout waitMore than6 kids onthe recordPrevioussurgeadvisorworks caseincorrectlyCustomerwantspaymenttodayCustomerblames youfor their lackof paymentCustomerfailssecurityCustomerswears atyouCustomerover 60years oldFinishon timeMissedFTNAEdeadlineSit inready forover 3minutesCustomerunder 20years oldCustomeris in thebathroomCustomeruses phoneticalphabet usedcorrectly

Child Benefit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer puts you on hold
  2. Call drops
  3. You wake customer up
  4. Third party calls with customer there to go through security
  5. Customer refers to you as a pet name (eg, darling, sweetheart)
  6. Progress chasing within a week of submitting a claim
  7. Customer complains about timescale
  8. Customer is driving
  9. Customer doesn't qualify for ep after requests
  10. Odd child name
  11. Needed to use big word
  12. Cold transfer from another department
  13. Change complaint into non complaint
  14. Hijacked case before 12pm
  15. Customer forgets to hang up
  16. Customer complains about wait
  17. More than 6 kids on the record
  18. Previous surge advisor works case incorrectly
  19. Customer wants payment today
  20. Customer blames you for their lack of payment
  21. Customer fails security
  22. Customer swears at you
  23. Customer over 60 years old
  24. Finish on time
  25. Missed FTNAE deadline
  26. Sit in ready for over 3 minutes
  27. Customer under 20 years old
  28. Customer is in the bathroom
  29. Customer uses phonetic alphabet used correctly