Customerdoesn'tqualify for epafterrequestsCustomerswears atyouMore than6 kids onthe recordCalldropsFinishon timeOddchildnameCold transferfrom anotherdepartmentCustomerfailssecurityMissedFTNAEdeadlineProgresschasingwithin a weekof submittinga claimThird partycalls withcustomer thereto go throughsecurityCustomercomplainsabouttimescaleHijackedcasebefore12pmSit inready forover 3minutesCustomerrefers to youas a pet name(eg, darling,sweetheart)Customerblames youfor their lackof paymentCustomerunder 20years oldCustomerwantspaymenttodayCustomerforgets tohang upCustomerputs youon holdCustomeris in thebathroomCustomercomplainsabout waitCustomeris drivingChangecomplaintinto noncomplaintPrevioussurgeadvisorworks caseincorrectlyCustomeruses phoneticalphabet usedcorrectlyNeededto usebig wordYou wakecustomerupCustomerover 60years oldCustomerdoesn'tqualify for epafterrequestsCustomerswears atyouMore than6 kids onthe recordCalldropsFinishon timeOddchildnameCold transferfrom anotherdepartmentCustomerfailssecurityMissedFTNAEdeadlineProgresschasingwithin a weekof submittinga claimThird partycalls withcustomer thereto go throughsecurityCustomercomplainsabouttimescaleHijackedcasebefore12pmSit inready forover 3minutesCustomerrefers to youas a pet name(eg, darling,sweetheart)Customerblames youfor their lackof paymentCustomerunder 20years oldCustomerwantspaymenttodayCustomerforgets tohang upCustomerputs youon holdCustomeris in thebathroomCustomercomplainsabout waitCustomeris drivingChangecomplaintinto noncomplaintPrevioussurgeadvisorworks caseincorrectlyCustomeruses phoneticalphabet usedcorrectlyNeededto usebig wordYou wakecustomerupCustomerover 60years old

Child Benefit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer doesn't qualify for ep after requests
  2. Customer swears at you
  3. More than 6 kids on the record
  4. Call drops
  5. Finish on time
  6. Odd child name
  7. Cold transfer from another department
  8. Customer fails security
  9. Missed FTNAE deadline
  10. Progress chasing within a week of submitting a claim
  11. Third party calls with customer there to go through security
  12. Customer complains about timescale
  13. Hijacked case before 12pm
  14. Sit in ready for over 3 minutes
  15. Customer refers to you as a pet name (eg, darling, sweetheart)
  16. Customer blames you for their lack of payment
  17. Customer under 20 years old
  18. Customer wants payment today
  19. Customer forgets to hang up
  20. Customer puts you on hold
  21. Customer is in the bathroom
  22. Customer complains about wait
  23. Customer is driving
  24. Change complaint into non complaint
  25. Previous surge advisor works case incorrectly
  26. Customer uses phonetic alphabet used correctly
  27. Needed to use big word
  28. You wake customer up
  29. Customer over 60 years old