Customercomplainsabout waitCalldropsCustomerswears atyouCustomerblames youfor their lackof paymentProgresschasingwithin a weekof submittinga claimSit inready forover 3minutesOddchildnamePrevioussurgeadvisorworks caseincorrectlyMissedFTNAEdeadlineCustomerunder 20years oldCustomerforgets tohang upCustomerover 60years oldThird partycalls withcustomer thereto go throughsecurityCustomeris drivingCustomerrefers to youas a pet name(eg, darling,sweetheart)Hijackedcasebefore12pmCustomeruses phoneticalphabet usedcorrectlyMore than6 kids onthe recordCustomercomplainsabouttimescaleCustomeris in thebathroomFinishon timeChangecomplaintinto noncomplaintCustomerdoesn'tqualify for epafterrequestsCustomerwantspaymenttodayCustomerputs youon holdCustomerfailssecurityNeededto usebig wordYou wakecustomerupCold transferfrom anotherdepartmentCustomercomplainsabout waitCalldropsCustomerswears atyouCustomerblames youfor their lackof paymentProgresschasingwithin a weekof submittinga claimSit inready forover 3minutesOddchildnamePrevioussurgeadvisorworks caseincorrectlyMissedFTNAEdeadlineCustomerunder 20years oldCustomerforgets tohang upCustomerover 60years oldThird partycalls withcustomer thereto go throughsecurityCustomeris drivingCustomerrefers to youas a pet name(eg, darling,sweetheart)Hijackedcasebefore12pmCustomeruses phoneticalphabet usedcorrectlyMore than6 kids onthe recordCustomercomplainsabouttimescaleCustomeris in thebathroomFinishon timeChangecomplaintinto noncomplaintCustomerdoesn'tqualify for epafterrequestsCustomerwantspaymenttodayCustomerputs youon holdCustomerfailssecurityNeededto usebig wordYou wakecustomerupCold transferfrom anotherdepartment

Child Benefit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer complains about wait
  2. Call drops
  3. Customer swears at you
  4. Customer blames you for their lack of payment
  5. Progress chasing within a week of submitting a claim
  6. Sit in ready for over 3 minutes
  7. Odd child name
  8. Previous surge advisor works case incorrectly
  9. Missed FTNAE deadline
  10. Customer under 20 years old
  11. Customer forgets to hang up
  12. Customer over 60 years old
  13. Third party calls with customer there to go through security
  14. Customer is driving
  15. Customer refers to you as a pet name (eg, darling, sweetheart)
  16. Hijacked case before 12pm
  17. Customer uses phonetic alphabet used correctly
  18. More than 6 kids on the record
  19. Customer complains about timescale
  20. Customer is in the bathroom
  21. Finish on time
  22. Change complaint into non complaint
  23. Customer doesn't qualify for ep after requests
  24. Customer wants payment today
  25. Customer puts you on hold
  26. Customer fails security
  27. Needed to use big word
  28. You wake customer up
  29. Cold transfer from another department