(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Hijacked case before 12pm
Missed FTNAE deadline
Customer swears at you
Customer is driving
Customer over 60 years old
More than 6 kids on the record
Customer blames you for their lack of payment
Customer complains about wait
Customer doesn't qualify for ep after requests
Finish on time
Customer under 20 years old
Customer wants payment today
Odd child name
Previous surge advisor works case incorrectly
Customer puts you on hold
Third party calls with customer there to go through security
Customer forgets to hang up
Sit in ready for over 3 minutes
Change complaint into non complaint
Customer uses phonetic alphabet used correctly
Needed to use big word
Customer fails security
Progress chasing within a week of submitting a claim
Customer is in the bathroom
Call drops
Customer complains about timescale
Customer refers to you as a pet name (eg, darling, sweetheart)
