(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Previous surge advisor works case incorrectly
Customer over 60 years old
Customer fails security
Customer uses phonetic alphabet used correctly
Customer forgets to hang up
Needed to use big word
Customer swears at you
You wake customer up
Customer blames you for their lack of payment
Hijacked case before 12pm
Customer complains about wait
Customer is in the bathroom
Customer is driving
Cold transfer from another department
Customer puts you on hold
Third party calls with customer there to go through security
Customer complains about timescale
Finish on time
Progress chasing within a week of submitting a claim
More than 6 kids on the record
Sit in ready for over 3 minutes
Customer refers to you as a pet name (eg, darling, sweetheart)
