(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer fails security
Hijacked case before 12pm
Customer is in the bathroom
Customer wants payment today
Missed FTNAE deadline
Customer swears at you
Odd child name
Customer uses phonetic alphabet used correctly
Previous surge advisor works case incorrectly
Customer under 20 years old
More than 6 kids on the record
Cold transfer from another department
Progress chasing within a week of submitting a claim
Customer blames you for their lack of payment
Needed to use big word
You wake customer up
Change complaint into non complaint
Customer is driving
Customer puts you on hold
Customer over 60 years old
Customer complains about timescale
Customer refers to you as a pet name (eg, darling, sweetheart)
Call drops
Customer doesn't qualify for ep after requests
Customer complains about wait
Customer forgets to hang up
Finish on time
Sit in ready for over 3 minutes
Third party calls with customer there to go through security
