(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer doesn't qualify for ep after requests
Call drops
Odd child name
Customer complains about timescale
Customer blames you for their lack of payment
Customer swears at you
Sit in ready for over 3 minutes
Customer forgets to hang up
Missed FTNAE deadline
Customer refers to you as a pet name (eg, darling, sweetheart)
Customer is in the bathroom
Customer wants payment today
Customer is driving
Third party calls with customer there to go through security
Customer uses phonetic alphabet used correctly
Hijacked case before 12pm
Customer complains about wait
Progress chasing within a week of submitting a claim
