(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer wants payment today
Customer forgets to hang up
Call drops
Customer over 60 years old
Customer doesn't qualify for ep after requests
Odd child name
Needed to use big word
Progress chasing within a week of submitting a claim
Customer fails security
Customer refers to you as a pet name (eg, darling, sweetheart)
Customer complains about timescale
Customer blames you for their lack of payment
You wake customer up
Missed FTNAE deadline
Customer swears at you
Customer puts you on hold
Change complaint into non complaint
Sit in ready for over 3 minutes
Customer uses phonetic alphabet used correctly
Finish on time
Customer under 20 years old
Third party calls with customer there to go through security
