(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer complains about timescale
Customer complains about wait
Customer fails security
Customer is driving
Customer is in the bathroom
Finish on time
Hijacked case before 12pm
Progress chasing within a week of submitting a claim
Customer puts you on hold
Change complaint into non complaint
Sit in ready for over 3 minutes
Customer blames you for their lack of payment
Odd child name
Customer over 60 years old
Customer under 20 years old
Customer forgets to hang up
Previous surge advisor works case incorrectly
Customer refers to you as a pet name (eg, darling, sweetheart)
Cold transfer from another department
Needed to use big word
Customer doesn't qualify for ep after requests
More than 6 kids on the record
You wake customer up
Customer wants payment today
Customer uses phonetic alphabet used correctly
Call drops
Customer swears at you
Missed FTNAE deadline
Third party calls with customer there to go through security
