(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You wake customer up
Customer over 60 years old
Odd child name
Customer complains about wait
Customer doesn't qualify for ep after requests
Customer is driving
Customer complains about timescale
Sit in ready for over 3 minutes
Cold transfer from another department
Missed FTNAE deadline
More than 6 kids on the record
Finish on time
Change complaint into non complaint
Customer fails security
Customer forgets to hang up
Customer wants payment today
Call drops
Customer swears at you
Customer is in the bathroom
Progress chasing within a week of submitting a claim
Customer uses phonetic alphabet used correctly
Customer under 20 years old
Previous surge advisor works case incorrectly
Customer blames you for their lack of payment
Customer refers to you as a pet name (eg, darling, sweetheart)
Needed to use big word
Third party calls with customer there to go through security
