Remind cm of0% liability onfraud charges_______Remind CMwe areavailable24/7________Proactivelyoffer toactivate Q3bonus(Freedom)________Proactivelyprovide infoon earningrewards.________Welcomenew CM tothe ChaseFamily________ThankMilitary CMfor theirservice________Genuinely letCM know wevalue theirbusiness________Remind CM wedo not chargeto makepayments w/rep________CongratulateCM on newhome_________CongratulateCM on CLI_________Thank CM forbeing thebest part ofChase________Sincerelyacknowledgea death orillness________Recap! _________Use CM'sname 3times duringcall________Thankcustomer forholding ________Thank CM forbeing a longstandingcustomer________Incorporatemagicalphrases in aDisney call________Wish customerHappyBirthday _________Tell CM tohave aGreat Trip_________CongratulateCM on anew baby________CongratulateCM ongettingmarried________Congratulatecm for payingoff revolvingbalance________Retain anaccount ________Provideoptions toavoid latefees________Remind cm of0% liability onfraud charges_______Remind CMwe areavailable24/7________Proactivelyoffer toactivate Q3bonus(Freedom)________Proactivelyprovide infoon earningrewards.________Welcomenew CM tothe ChaseFamily________ThankMilitary CMfor theirservice________Genuinely letCM know wevalue theirbusiness________Remind CM wedo not chargeto makepayments w/rep________CongratulateCM on newhome_________CongratulateCM on CLI_________Thank CM forbeing thebest part ofChase________Sincerelyacknowledgea death orillness________Recap! _________Use CM'sname 3times duringcall________Thankcustomer forholding ________Thank CM forbeing a longstandingcustomer________Incorporatemagicalphrases in aDisney call________Wish customerHappyBirthday _________Tell CM tohave aGreat Trip_________CongratulateCM on anew baby________CongratulateCM ongettingmarried________Congratulatecm for payingoff revolvingbalance________Retain anaccount ________Provideoptions toavoid latefees________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remind cm of 0% liability on fraud charges _______
  2. Remind CM we are available 24/7 ________
  3. Proactively offer to activate Q3 bonus (Freedom) ________
  4. Proactively provide info on earning rewards. ________
  5. Welcome new CM to the Chase Family ________
  6. Thank Military CM for their service ________
  7. Genuinely let CM know we value their business ________
  8. Remind CM we do not charge to make payments w/ rep ________
  9. Congratulate CM on new home _________
  10. Congratulate CM on CLI _________
  11. Thank CM for being the best part of Chase ________
  12. Sincerely acknowledge a death or illness ________
  13. Recap! _________
  14. Use CM's name 3 times during call ________
  15. Thank customer for holding ________
  16. Thank CM for being a long standing customer ________
  17. Incorporate magical phrases in a Disney call ________
  18. Wish customer Happy Birthday _________
  19. Tell CM to have a Great Trip _________
  20. Congratulate CM on a new baby ________
  21. Congratulate CM on getting married ________
  22. Congratulate cm for paying off revolving balance ________
  23. Retain an account ________
  24. Provide options to avoid late fees ________