CongratulateCM on newhome_________Use CM'sname 3times duringcall________Thank CM forbeing thebest part ofChase________Thankcustomer forholding ________ThankMilitary CMfor theirservice________CongratulateCM ongettingmarried________Thank CM forbeing a longstandingcustomer________Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM on anew baby________Welcomenew CM tothe ChaseFamily________Congratulatecm for payingoff revolvingbalance________Tell CM tohave aGreat Trip_________Retain anaccount ________Remind CMwe areavailable24/7________Sincerelyacknowledgea death orillness________Proactivelyprovide infoon earningrewards.________Wish customerHappyBirthday _________Genuinely letCM know wevalue theirbusiness________Recap! _________Incorporatemagicalphrases in aDisney call________Remind CM wedo not chargeto makepayments w/rep________Provideoptions toavoid latefees________Remind cm of0% liability onfraud charges_______CongratulateCM on CLI_________CongratulateCM on newhome_________Use CM'sname 3times duringcall________Thank CM forbeing thebest part ofChase________Thankcustomer forholding ________ThankMilitary CMfor theirservice________CongratulateCM ongettingmarried________Thank CM forbeing a longstandingcustomer________Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM on anew baby________Welcomenew CM tothe ChaseFamily________Congratulatecm for payingoff revolvingbalance________Tell CM tohave aGreat Trip_________Retain anaccount ________Remind CMwe areavailable24/7________Sincerelyacknowledgea death orillness________Proactivelyprovide infoon earningrewards.________Wish customerHappyBirthday _________Genuinely letCM know wevalue theirbusiness________Recap! _________Incorporatemagicalphrases in aDisney call________Remind CM wedo not chargeto makepayments w/rep________Provideoptions toavoid latefees________Remind cm of0% liability onfraud charges_______CongratulateCM on CLI_________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulate CM on new home _________
  2. Use CM's name 3 times during call ________
  3. Thank CM for being the best part of Chase ________
  4. Thank customer for holding ________
  5. Thank Military CM for their service ________
  6. Congratulate CM on getting married ________
  7. Thank CM for being a long standing customer ________
  8. Proactively offer to activate Q3 bonus (Freedom) ________
  9. Congratulate CM on a new baby ________
  10. Welcome new CM to the Chase Family ________
  11. Congratulate cm for paying off revolving balance ________
  12. Tell CM to have a Great Trip _________
  13. Retain an account ________
  14. Remind CM we are available 24/7 ________
  15. Sincerely acknowledge a death or illness ________
  16. Proactively provide info on earning rewards. ________
  17. Wish customer Happy Birthday _________
  18. Genuinely let CM know we value their business ________
  19. Recap! _________
  20. Incorporate magical phrases in a Disney call ________
  21. Remind CM we do not charge to make payments w/ rep ________
  22. Provide options to avoid late fees ________
  23. Remind cm of 0% liability on fraud charges _______
  24. Congratulate CM on CLI _________