Tell CM tohave aGreat Trip_________Use CM'sname 3times duringcall________Thank CM forbeing thebest part ofChase________ThankMilitary CMfor theirservice________Provideoptions toavoid latefees________CongratulateCM on newhome_________CongratulateCM on CLI_________Genuinely letCM know wevalue theirbusiness________Incorporatemagicalphrases in aDisney call________Sincerelyacknowledgea death orillness________Recap! _________Welcomenew CM tothe ChaseFamily________Remind cm of0% liability onfraud charges_______Remind CMwe areavailable24/7________CongratulateCM on anew baby________Congratulatecm for payingoff revolvingbalance________Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM ongettingmarried________Thank CM forbeing a longstandingcustomer________Wish customerHappyBirthday _________Retain anaccount ________Proactivelyprovide infoon earningrewards.________Remind CM wedo not chargeto makepayments w/rep________Thankcustomer forholding ________Tell CM tohave aGreat Trip_________Use CM'sname 3times duringcall________Thank CM forbeing thebest part ofChase________ThankMilitary CMfor theirservice________Provideoptions toavoid latefees________CongratulateCM on newhome_________CongratulateCM on CLI_________Genuinely letCM know wevalue theirbusiness________Incorporatemagicalphrases in aDisney call________Sincerelyacknowledgea death orillness________Recap! _________Welcomenew CM tothe ChaseFamily________Remind cm of0% liability onfraud charges_______Remind CMwe areavailable24/7________CongratulateCM on anew baby________Congratulatecm for payingoff revolvingbalance________Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM ongettingmarried________Thank CM forbeing a longstandingcustomer________Wish customerHappyBirthday _________Retain anaccount ________Proactivelyprovide infoon earningrewards.________Remind CM wedo not chargeto makepayments w/rep________Thankcustomer forholding ________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell CM to have a Great Trip _________
  2. Use CM's name 3 times during call ________
  3. Thank CM for being the best part of Chase ________
  4. Thank Military CM for their service ________
  5. Provide options to avoid late fees ________
  6. Congratulate CM on new home _________
  7. Congratulate CM on CLI _________
  8. Genuinely let CM know we value their business ________
  9. Incorporate magical phrases in a Disney call ________
  10. Sincerely acknowledge a death or illness ________
  11. Recap! _________
  12. Welcome new CM to the Chase Family ________
  13. Remind cm of 0% liability on fraud charges _______
  14. Remind CM we are available 24/7 ________
  15. Congratulate CM on a new baby ________
  16. Congratulate cm for paying off revolving balance ________
  17. Proactively offer to activate Q3 bonus (Freedom) ________
  18. Congratulate CM on getting married ________
  19. Thank CM for being a long standing customer ________
  20. Wish customer Happy Birthday _________
  21. Retain an account ________
  22. Proactively provide info on earning rewards. ________
  23. Remind CM we do not charge to make payments w/ rep ________
  24. Thank customer for holding ________