Genuinely letCM know wevalue theirbusiness________Welcomenew CM tothe ChaseFamily________Remind CMwe areavailable24/7________ThankMilitary CMfor theirservice________Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM on newhome_________Retain anaccount ________Recap! _________CongratulateCM on anew baby________Use CM'sname 3times duringcall________Sincerelyacknowledgea death orillness________Thank CM forbeing a longstandingcustomer________Thank CM forbeing thebest part ofChase________Remind CM wedo not chargeto makepayments w/rep________Proactivelyprovide infoon earningrewards.________CongratulateCM ongettingmarried________Thankcustomer forholding ________Remind cm of0% liability onfraud charges_______Provideoptions toavoid latefees________Tell CM tohave aGreat Trip_________Wish customerHappyBirthday _________Incorporatemagicalphrases in aDisney call________CongratulateCM on CLI_________Congratulatecm for payingoff revolvingbalance________Genuinely letCM know wevalue theirbusiness________Welcomenew CM tothe ChaseFamily________Remind CMwe areavailable24/7________ThankMilitary CMfor theirservice________Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM on newhome_________Retain anaccount ________Recap! _________CongratulateCM on anew baby________Use CM'sname 3times duringcall________Sincerelyacknowledgea death orillness________Thank CM forbeing a longstandingcustomer________Thank CM forbeing thebest part ofChase________Remind CM wedo not chargeto makepayments w/rep________Proactivelyprovide infoon earningrewards.________CongratulateCM ongettingmarried________Thankcustomer forholding ________Remind cm of0% liability onfraud charges_______Provideoptions toavoid latefees________Tell CM tohave aGreat Trip_________Wish customerHappyBirthday _________Incorporatemagicalphrases in aDisney call________CongratulateCM on CLI_________Congratulatecm for payingoff revolvingbalance________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Genuinely let CM know we value their business ________
  2. Welcome new CM to the Chase Family ________
  3. Remind CM we are available 24/7 ________
  4. Thank Military CM for their service ________
  5. Proactively offer to activate Q3 bonus (Freedom) ________
  6. Congratulate CM on new home _________
  7. Retain an account ________
  8. Recap! _________
  9. Congratulate CM on a new baby ________
  10. Use CM's name 3 times during call ________
  11. Sincerely acknowledge a death or illness ________
  12. Thank CM for being a long standing customer ________
  13. Thank CM for being the best part of Chase ________
  14. Remind CM we do not charge to make payments w/ rep ________
  15. Proactively provide info on earning rewards. ________
  16. Congratulate CM on getting married ________
  17. Thank customer for holding ________
  18. Remind cm of 0% liability on fraud charges _______
  19. Provide options to avoid late fees ________
  20. Tell CM to have a Great Trip _________
  21. Wish customer Happy Birthday _________
  22. Incorporate magical phrases in a Disney call ________
  23. Congratulate CM on CLI _________
  24. Congratulate cm for paying off revolving balance ________