Proactivelyprovide infoon earningrewards.________Remind CM wedo not chargeto makepayments w/rep________Genuinely letCM know wevalue theirbusiness________Thank CM forbeing thebest part ofChase________Retain anaccount ________CongratulateCM on anew baby________Provideoptions toavoid latefees________Remind cm of0% liability onfraud charges_______Use CM'sname 3times duringcall________ThankMilitary CMfor theirservice________Tell CM tohave aGreat Trip_________CongratulateCM ongettingmarried________Incorporatemagicalphrases in aDisney call________Recap! _________Welcomenew CM tothe ChaseFamily________CongratulateCM on newhome_________Sincerelyacknowledgea death orillness________Proactivelyoffer toactivate Q3bonus(Freedom)________Wish customerHappyBirthday _________Congratulatecm for payingoff revolvingbalance________Remind CMwe areavailable24/7________CongratulateCM on CLI_________Thank CM forbeing a longstandingcustomer________Thankcustomer forholding ________Proactivelyprovide infoon earningrewards.________Remind CM wedo not chargeto makepayments w/rep________Genuinely letCM know wevalue theirbusiness________Thank CM forbeing thebest part ofChase________Retain anaccount ________CongratulateCM on anew baby________Provideoptions toavoid latefees________Remind cm of0% liability onfraud charges_______Use CM'sname 3times duringcall________ThankMilitary CMfor theirservice________Tell CM tohave aGreat Trip_________CongratulateCM ongettingmarried________Incorporatemagicalphrases in aDisney call________Recap! _________Welcomenew CM tothe ChaseFamily________CongratulateCM on newhome_________Sincerelyacknowledgea death orillness________Proactivelyoffer toactivate Q3bonus(Freedom)________Wish customerHappyBirthday _________Congratulatecm for payingoff revolvingbalance________Remind CMwe areavailable24/7________CongratulateCM on CLI_________Thank CM forbeing a longstandingcustomer________Thankcustomer forholding ________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proactively provide info on earning rewards. ________
  2. Remind CM we do not charge to make payments w/ rep ________
  3. Genuinely let CM know we value their business ________
  4. Thank CM for being the best part of Chase ________
  5. Retain an account ________
  6. Congratulate CM on a new baby ________
  7. Provide options to avoid late fees ________
  8. Remind cm of 0% liability on fraud charges _______
  9. Use CM's name 3 times during call ________
  10. Thank Military CM for their service ________
  11. Tell CM to have a Great Trip _________
  12. Congratulate CM on getting married ________
  13. Incorporate magical phrases in a Disney call ________
  14. Recap! _________
  15. Welcome new CM to the Chase Family ________
  16. Congratulate CM on new home _________
  17. Sincerely acknowledge a death or illness ________
  18. Proactively offer to activate Q3 bonus (Freedom) ________
  19. Wish customer Happy Birthday _________
  20. Congratulate cm for paying off revolving balance ________
  21. Remind CM we are available 24/7 ________
  22. Congratulate CM on CLI _________
  23. Thank CM for being a long standing customer ________
  24. Thank customer for holding ________