Retain anaccount ________CongratulateCM on CLI_________Congratulatecm for payingoff revolvingbalance________Proactivelyoffer toactivate Q3bonus(Freedom)________Thankcustomer forholding ________Remind CM wedo not chargeto makepayments w/rep________Proactivelyprovide infoon earningrewards.________Genuinely letCM know wevalue theirbusiness________Remind cm of0% liability onfraud charges_______CongratulateCM on anew baby________Wish customerHappyBirthday _________ThankMilitary CMfor theirservice________Recap! _________Tell CM tohave aGreat Trip_________CongratulateCM on newhome_________Remind CMwe areavailable24/7________CongratulateCM ongettingmarried________Thank CM forbeing thebest part ofChase________Thank CM forbeing a longstandingcustomer________Provideoptions toavoid latefees________Use CM'sname 3times duringcall________Welcomenew CM tothe ChaseFamily________Incorporatemagicalphrases in aDisney call________Sincerelyacknowledgea death orillness________Retain anaccount ________CongratulateCM on CLI_________Congratulatecm for payingoff revolvingbalance________Proactivelyoffer toactivate Q3bonus(Freedom)________Thankcustomer forholding ________Remind CM wedo not chargeto makepayments w/rep________Proactivelyprovide infoon earningrewards.________Genuinely letCM know wevalue theirbusiness________Remind cm of0% liability onfraud charges_______CongratulateCM on anew baby________Wish customerHappyBirthday _________ThankMilitary CMfor theirservice________Recap! _________Tell CM tohave aGreat Trip_________CongratulateCM on newhome_________Remind CMwe areavailable24/7________CongratulateCM ongettingmarried________Thank CM forbeing thebest part ofChase________Thank CM forbeing a longstandingcustomer________Provideoptions toavoid latefees________Use CM'sname 3times duringcall________Welcomenew CM tothe ChaseFamily________Incorporatemagicalphrases in aDisney call________Sincerelyacknowledgea death orillness________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Retain an account ________
  2. Congratulate CM on CLI _________
  3. Congratulate cm for paying off revolving balance ________
  4. Proactively offer to activate Q3 bonus (Freedom) ________
  5. Thank customer for holding ________
  6. Remind CM we do not charge to make payments w/ rep ________
  7. Proactively provide info on earning rewards. ________
  8. Genuinely let CM know we value their business ________
  9. Remind cm of 0% liability on fraud charges _______
  10. Congratulate CM on a new baby ________
  11. Wish customer Happy Birthday _________
  12. Thank Military CM for their service ________
  13. Recap! _________
  14. Tell CM to have a Great Trip _________
  15. Congratulate CM on new home _________
  16. Remind CM we are available 24/7 ________
  17. Congratulate CM on getting married ________
  18. Thank CM for being the best part of Chase ________
  19. Thank CM for being a long standing customer ________
  20. Provide options to avoid late fees ________
  21. Use CM's name 3 times during call ________
  22. Welcome new CM to the Chase Family ________
  23. Incorporate magical phrases in a Disney call ________
  24. Sincerely acknowledge a death or illness ________