Use CM'sname 3times duringcall________Remind CM wedo not chargeto makepayments w/rep________Welcomenew CM tothe ChaseFamily________Thank CM forbeing a longstandingcustomer________Remind cm of0% liability onfraud charges_______Recap! _________Provideoptions toavoid latefees________Tell CM tohave aGreat Trip_________Proactivelyoffer toactivate Q3bonus(Freedom)________Thankcustomer forholding ________Retain anaccount ________ThankMilitary CMfor theirservice________Thank CM forbeing thebest part ofChase________CongratulateCM on anew baby________Genuinely letCM know wevalue theirbusiness________Remind CMwe areavailable24/7________CongratulateCM on newhome_________Wish customerHappyBirthday _________CongratulateCM ongettingmarried________Proactivelyprovide infoon earningrewards.________CongratulateCM on CLI_________Incorporatemagicalphrases in aDisney call________Sincerelyacknowledgea death orillness________Congratulatecm for payingoff revolvingbalance________Use CM'sname 3times duringcall________Remind CM wedo not chargeto makepayments w/rep________Welcomenew CM tothe ChaseFamily________Thank CM forbeing a longstandingcustomer________Remind cm of0% liability onfraud charges_______Recap! _________Provideoptions toavoid latefees________Tell CM tohave aGreat Trip_________Proactivelyoffer toactivate Q3bonus(Freedom)________Thankcustomer forholding ________Retain anaccount ________ThankMilitary CMfor theirservice________Thank CM forbeing thebest part ofChase________CongratulateCM on anew baby________Genuinely letCM know wevalue theirbusiness________Remind CMwe areavailable24/7________CongratulateCM on newhome_________Wish customerHappyBirthday _________CongratulateCM ongettingmarried________Proactivelyprovide infoon earningrewards.________CongratulateCM on CLI_________Incorporatemagicalphrases in aDisney call________Sincerelyacknowledgea death orillness________Congratulatecm for payingoff revolvingbalance________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use CM's name 3 times during call ________
  2. Remind CM we do not charge to make payments w/ rep ________
  3. Welcome new CM to the Chase Family ________
  4. Thank CM for being a long standing customer ________
  5. Remind cm of 0% liability on fraud charges _______
  6. Recap! _________
  7. Provide options to avoid late fees ________
  8. Tell CM to have a Great Trip _________
  9. Proactively offer to activate Q3 bonus (Freedom) ________
  10. Thank customer for holding ________
  11. Retain an account ________
  12. Thank Military CM for their service ________
  13. Thank CM for being the best part of Chase ________
  14. Congratulate CM on a new baby ________
  15. Genuinely let CM know we value their business ________
  16. Remind CM we are available 24/7 ________
  17. Congratulate CM on new home _________
  18. Wish customer Happy Birthday _________
  19. Congratulate CM on getting married ________
  20. Proactively provide info on earning rewards. ________
  21. Congratulate CM on CLI _________
  22. Incorporate magical phrases in a Disney call ________
  23. Sincerely acknowledge a death or illness ________
  24. Congratulate cm for paying off revolving balance ________