Recap! _________CongratulateCM on anew baby________Thank CM forbeing a longstandingcustomer________Welcomenew CM tothe ChaseFamily________CongratulateCM ongettingmarried________CongratulateCM on CLI_________Proactivelyprovide infoon earningrewards.________Incorporatemagicalphrases in aDisney call________Tell CM tohave aGreat Trip_________Use CM'sname 3times duringcall________Wish customerHappyBirthday _________Thankcustomer forholding ________Thank CM forbeing thebest part ofChase________ThankMilitary CMfor theirservice________Retain anaccount ________Sincerelyacknowledgea death orillness________Provideoptions toavoid latefees________Remind cm of0% liability onfraud charges_______Remind CM wedo not chargeto makepayments w/rep________Genuinely letCM know wevalue theirbusiness________CongratulateCM on newhome_________Congratulatecm for payingoff revolvingbalance________Proactivelyoffer toactivate Q3bonus(Freedom)________Remind CMwe areavailable24/7________Recap! _________CongratulateCM on anew baby________Thank CM forbeing a longstandingcustomer________Welcomenew CM tothe ChaseFamily________CongratulateCM ongettingmarried________CongratulateCM on CLI_________Proactivelyprovide infoon earningrewards.________Incorporatemagicalphrases in aDisney call________Tell CM tohave aGreat Trip_________Use CM'sname 3times duringcall________Wish customerHappyBirthday _________Thankcustomer forholding ________Thank CM forbeing thebest part ofChase________ThankMilitary CMfor theirservice________Retain anaccount ________Sincerelyacknowledgea death orillness________Provideoptions toavoid latefees________Remind cm of0% liability onfraud charges_______Remind CM wedo not chargeto makepayments w/rep________Genuinely letCM know wevalue theirbusiness________CongratulateCM on newhome_________Congratulatecm for payingoff revolvingbalance________Proactivelyoffer toactivate Q3bonus(Freedom)________Remind CMwe areavailable24/7________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap! _________
  2. Congratulate CM on a new baby ________
  3. Thank CM for being a long standing customer ________
  4. Welcome new CM to the Chase Family ________
  5. Congratulate CM on getting married ________
  6. Congratulate CM on CLI _________
  7. Proactively provide info on earning rewards. ________
  8. Incorporate magical phrases in a Disney call ________
  9. Tell CM to have a Great Trip _________
  10. Use CM's name 3 times during call ________
  11. Wish customer Happy Birthday _________
  12. Thank customer for holding ________
  13. Thank CM for being the best part of Chase ________
  14. Thank Military CM for their service ________
  15. Retain an account ________
  16. Sincerely acknowledge a death or illness ________
  17. Provide options to avoid late fees ________
  18. Remind cm of 0% liability on fraud charges _______
  19. Remind CM we do not charge to make payments w/ rep ________
  20. Genuinely let CM know we value their business ________
  21. Congratulate CM on new home _________
  22. Congratulate cm for paying off revolving balance ________
  23. Proactively offer to activate Q3 bonus (Freedom) ________
  24. Remind CM we are available 24/7 ________