Thank CM forbeing a longstandingcustomer________Use CM'sname 3times duringcall________Sincerelyacknowledgea death orillness________Genuinely letCM know wevalue theirbusiness________Thank CM forbeing thebest part ofChase________Proactivelyoffer toactivate Q3bonus(Freedom)________Proactivelyprovide infoon earningrewards.________CongratulateCM on newhome_________Provideoptions toavoid latefees________Remind CM wedo not chargeto makepayments w/rep________Thankcustomer forholding ________CongratulateCM on anew baby________Recap! _________Remind CMwe areavailable24/7________Tell CM tohave aGreat Trip_________CongratulateCM ongettingmarried________Wish customerHappyBirthday _________ThankMilitary CMfor theirservice________CongratulateCM on CLI_________Welcomenew CM tothe ChaseFamily________Retain anaccount ________Incorporatemagicalphrases in aDisney call________Congratulatecm for payingoff revolvingbalance________Remind cm of0% liability onfraud charges_______Thank CM forbeing a longstandingcustomer________Use CM'sname 3times duringcall________Sincerelyacknowledgea death orillness________Genuinely letCM know wevalue theirbusiness________Thank CM forbeing thebest part ofChase________Proactivelyoffer toactivate Q3bonus(Freedom)________Proactivelyprovide infoon earningrewards.________CongratulateCM on newhome_________Provideoptions toavoid latefees________Remind CM wedo not chargeto makepayments w/rep________Thankcustomer forholding ________CongratulateCM on anew baby________Recap! _________Remind CMwe areavailable24/7________Tell CM tohave aGreat Trip_________CongratulateCM ongettingmarried________Wish customerHappyBirthday _________ThankMilitary CMfor theirservice________CongratulateCM on CLI_________Welcomenew CM tothe ChaseFamily________Retain anaccount ________Incorporatemagicalphrases in aDisney call________Congratulatecm for payingoff revolvingbalance________Remind cm of0% liability onfraud charges_______

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank CM for being a long standing customer ________
  2. Use CM's name 3 times during call ________
  3. Sincerely acknowledge a death or illness ________
  4. Genuinely let CM know we value their business ________
  5. Thank CM for being the best part of Chase ________
  6. Proactively offer to activate Q3 bonus (Freedom) ________
  7. Proactively provide info on earning rewards. ________
  8. Congratulate CM on new home _________
  9. Provide options to avoid late fees ________
  10. Remind CM we do not charge to make payments w/ rep ________
  11. Thank customer for holding ________
  12. Congratulate CM on a new baby ________
  13. Recap! _________
  14. Remind CM we are available 24/7 ________
  15. Tell CM to have a Great Trip _________
  16. Congratulate CM on getting married ________
  17. Wish customer Happy Birthday _________
  18. Thank Military CM for their service ________
  19. Congratulate CM on CLI _________
  20. Welcome new CM to the Chase Family ________
  21. Retain an account ________
  22. Incorporate magical phrases in a Disney call ________
  23. Congratulate cm for paying off revolving balance ________
  24. Remind cm of 0% liability on fraud charges _______