Proactivelyprovide infoon earningrewards.________CongratulateCM ongettingmarried________CongratulateCM on newhome_________Remind CMwe areavailable24/7________Genuinely letCM know wevalue theirbusiness________Proactivelyoffer toactivate Q3bonus(Freedom)________Use CM'sname 3times duringcall________Welcomenew CM tothe ChaseFamily________ThankMilitary CMfor theirservice________Provideoptions toavoid latefees________Sincerelyacknowledgea death orillness________Thank CM forbeing thebest part ofChase________Remind cm of0% liability onfraud charges_______Thank CM forbeing a longstandingcustomer________Wish customerHappyBirthday _________CongratulateCM on anew baby________CongratulateCM on CLI_________Tell CM tohave aGreat Trip_________Remind CM wedo not chargeto makepayments w/rep________Recap! _________Incorporatemagicalphrases in aDisney call________Thankcustomer forholding ________Retain anaccount ________Congratulatecm for payingoff revolvingbalance________Proactivelyprovide infoon earningrewards.________CongratulateCM ongettingmarried________CongratulateCM on newhome_________Remind CMwe areavailable24/7________Genuinely letCM know wevalue theirbusiness________Proactivelyoffer toactivate Q3bonus(Freedom)________Use CM'sname 3times duringcall________Welcomenew CM tothe ChaseFamily________ThankMilitary CMfor theirservice________Provideoptions toavoid latefees________Sincerelyacknowledgea death orillness________Thank CM forbeing thebest part ofChase________Remind cm of0% liability onfraud charges_______Thank CM forbeing a longstandingcustomer________Wish customerHappyBirthday _________CongratulateCM on anew baby________CongratulateCM on CLI_________Tell CM tohave aGreat Trip_________Remind CM wedo not chargeto makepayments w/rep________Recap! _________Incorporatemagicalphrases in aDisney call________Thankcustomer forholding ________Retain anaccount ________Congratulatecm for payingoff revolvingbalance________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proactively provide info on earning rewards. ________
  2. Congratulate CM on getting married ________
  3. Congratulate CM on new home _________
  4. Remind CM we are available 24/7 ________
  5. Genuinely let CM know we value their business ________
  6. Proactively offer to activate Q3 bonus (Freedom) ________
  7. Use CM's name 3 times during call ________
  8. Welcome new CM to the Chase Family ________
  9. Thank Military CM for their service ________
  10. Provide options to avoid late fees ________
  11. Sincerely acknowledge a death or illness ________
  12. Thank CM for being the best part of Chase ________
  13. Remind cm of 0% liability on fraud charges _______
  14. Thank CM for being a long standing customer ________
  15. Wish customer Happy Birthday _________
  16. Congratulate CM on a new baby ________
  17. Congratulate CM on CLI _________
  18. Tell CM to have a Great Trip _________
  19. Remind CM we do not charge to make payments w/ rep ________
  20. Recap! _________
  21. Incorporate magical phrases in a Disney call ________
  22. Thank customer for holding ________
  23. Retain an account ________
  24. Congratulate cm for paying off revolving balance ________