Welcomenew CM tothe ChaseFamily________Provideoptions toavoid latefees________Wish customerHappyBirthday _________Thank CM forbeing a longstandingcustomer________Tell CM tohave aGreat Trip_________Congratulatecm for payingoff revolvingbalance________Thank CM forbeing thebest part ofChase________Incorporatemagicalphrases in aDisney call________Proactivelyprovide infoon earningrewards.________Remind CM wedo not chargeto makepayments w/rep________Sincerelyacknowledgea death orillness________Remind CMwe areavailable24/7________Retain anaccount ________Genuinely letCM know wevalue theirbusiness________CongratulateCM on anew baby________Remind cm of0% liability onfraud charges_______CongratulateCM on CLI_________CongratulateCM on newhome_________CongratulateCM ongettingmarried________Proactivelyoffer toactivate Q3bonus(Freedom)________Use CM'sname 3times duringcall________Thankcustomer forholding ________ThankMilitary CMfor theirservice________Recap! _________Welcomenew CM tothe ChaseFamily________Provideoptions toavoid latefees________Wish customerHappyBirthday _________Thank CM forbeing a longstandingcustomer________Tell CM tohave aGreat Trip_________Congratulatecm for payingoff revolvingbalance________Thank CM forbeing thebest part ofChase________Incorporatemagicalphrases in aDisney call________Proactivelyprovide infoon earningrewards.________Remind CM wedo not chargeto makepayments w/rep________Sincerelyacknowledgea death orillness________Remind CMwe areavailable24/7________Retain anaccount ________Genuinely letCM know wevalue theirbusiness________CongratulateCM on anew baby________Remind cm of0% liability onfraud charges_______CongratulateCM on CLI_________CongratulateCM on newhome_________CongratulateCM ongettingmarried________Proactivelyoffer toactivate Q3bonus(Freedom)________Use CM'sname 3times duringcall________Thankcustomer forholding ________ThankMilitary CMfor theirservice________Recap! _________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Welcome new CM to the Chase Family ________
  2. Provide options to avoid late fees ________
  3. Wish customer Happy Birthday _________
  4. Thank CM for being a long standing customer ________
  5. Tell CM to have a Great Trip _________
  6. Congratulate cm for paying off revolving balance ________
  7. Thank CM for being the best part of Chase ________
  8. Incorporate magical phrases in a Disney call ________
  9. Proactively provide info on earning rewards. ________
  10. Remind CM we do not charge to make payments w/ rep ________
  11. Sincerely acknowledge a death or illness ________
  12. Remind CM we are available 24/7 ________
  13. Retain an account ________
  14. Genuinely let CM know we value their business ________
  15. Congratulate CM on a new baby ________
  16. Remind cm of 0% liability on fraud charges _______
  17. Congratulate CM on CLI _________
  18. Congratulate CM on new home _________
  19. Congratulate CM on getting married ________
  20. Proactively offer to activate Q3 bonus (Freedom) ________
  21. Use CM's name 3 times during call ________
  22. Thank customer for holding ________
  23. Thank Military CM for their service ________
  24. Recap! _________