Congratulatecm for payingoff revolvingbalance________Thank CM forbeing a longstandingcustomer________Sincerelyacknowledgea death orillness________Remind cm of0% liability onfraud charges_______Remind CM wedo not chargeto makepayments w/rep________Remind CMwe areavailable24/7________Thank CM forbeing thebest part ofChase________Proactivelyoffer toactivate Q3bonus(Freedom)________Proactivelyprovide infoon earningrewards.________CongratulateCM on newhome_________CongratulateCM on CLI_________Provideoptions toavoid latefees________Genuinely letCM know wevalue theirbusiness________Wish customerHappyBirthday _________Retain anaccount ________CongratulateCM on anew baby________Welcomenew CM tothe ChaseFamily________Thankcustomer forholding ________Tell CM tohave aGreat Trip_________Incorporatemagicalphrases in aDisney call________Use CM'sname 3times duringcall________CongratulateCM ongettingmarried________ThankMilitary CMfor theirservice________Recap! _________Congratulatecm for payingoff revolvingbalance________Thank CM forbeing a longstandingcustomer________Sincerelyacknowledgea death orillness________Remind cm of0% liability onfraud charges_______Remind CM wedo not chargeto makepayments w/rep________Remind CMwe areavailable24/7________Thank CM forbeing thebest part ofChase________Proactivelyoffer toactivate Q3bonus(Freedom)________Proactivelyprovide infoon earningrewards.________CongratulateCM on newhome_________CongratulateCM on CLI_________Provideoptions toavoid latefees________Genuinely letCM know wevalue theirbusiness________Wish customerHappyBirthday _________Retain anaccount ________CongratulateCM on anew baby________Welcomenew CM tothe ChaseFamily________Thankcustomer forholding ________Tell CM tohave aGreat Trip_________Incorporatemagicalphrases in aDisney call________Use CM'sname 3times duringcall________CongratulateCM ongettingmarried________ThankMilitary CMfor theirservice________Recap! _________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulate cm for paying off revolving balance ________
  2. Thank CM for being a long standing customer ________
  3. Sincerely acknowledge a death or illness ________
  4. Remind cm of 0% liability on fraud charges _______
  5. Remind CM we do not charge to make payments w/ rep ________
  6. Remind CM we are available 24/7 ________
  7. Thank CM for being the best part of Chase ________
  8. Proactively offer to activate Q3 bonus (Freedom) ________
  9. Proactively provide info on earning rewards. ________
  10. Congratulate CM on new home _________
  11. Congratulate CM on CLI _________
  12. Provide options to avoid late fees ________
  13. Genuinely let CM know we value their business ________
  14. Wish customer Happy Birthday _________
  15. Retain an account ________
  16. Congratulate CM on a new baby ________
  17. Welcome new CM to the Chase Family ________
  18. Thank customer for holding ________
  19. Tell CM to have a Great Trip _________
  20. Incorporate magical phrases in a Disney call ________
  21. Use CM's name 3 times during call ________
  22. Congratulate CM on getting married ________
  23. Thank Military CM for their service ________
  24. Recap! _________