Recap! _________Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM on newhome_________Proactivelyprovide infoon earningrewards.________Use CM'sname 3times duringcall________Provideoptions toavoid latefees________CongratulateCM on anew baby________Thank CM forbeing a longstandingcustomer________Genuinely letCM know wevalue theirbusiness________ThankMilitary CMfor theirservice________Sincerelyacknowledgea death orillness________Retain anaccount ________CongratulateCM ongettingmarried________Thank CM forbeing thebest part ofChase________Tell CM tohave aGreat Trip_________Wish customerHappyBirthday _________Incorporatemagicalphrases in aDisney call________Welcomenew CM tothe ChaseFamily________Remind CM wedo not chargeto makepayments w/rep________Congratulatecm for payingoff revolvingbalance________Thankcustomer forholding ________CongratulateCM on CLI_________Remind cm of0% liability onfraud charges_______Remind CMwe areavailable24/7________Recap! _________Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM on newhome_________Proactivelyprovide infoon earningrewards.________Use CM'sname 3times duringcall________Provideoptions toavoid latefees________CongratulateCM on anew baby________Thank CM forbeing a longstandingcustomer________Genuinely letCM know wevalue theirbusiness________ThankMilitary CMfor theirservice________Sincerelyacknowledgea death orillness________Retain anaccount ________CongratulateCM ongettingmarried________Thank CM forbeing thebest part ofChase________Tell CM tohave aGreat Trip_________Wish customerHappyBirthday _________Incorporatemagicalphrases in aDisney call________Welcomenew CM tothe ChaseFamily________Remind CM wedo not chargeto makepayments w/rep________Congratulatecm for payingoff revolvingbalance________Thankcustomer forholding ________CongratulateCM on CLI_________Remind cm of0% liability onfraud charges_______Remind CMwe areavailable24/7________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap! _________
  2. Proactively offer to activate Q3 bonus (Freedom) ________
  3. Congratulate CM on new home _________
  4. Proactively provide info on earning rewards. ________
  5. Use CM's name 3 times during call ________
  6. Provide options to avoid late fees ________
  7. Congratulate CM on a new baby ________
  8. Thank CM for being a long standing customer ________
  9. Genuinely let CM know we value their business ________
  10. Thank Military CM for their service ________
  11. Sincerely acknowledge a death or illness ________
  12. Retain an account ________
  13. Congratulate CM on getting married ________
  14. Thank CM for being the best part of Chase ________
  15. Tell CM to have a Great Trip _________
  16. Wish customer Happy Birthday _________
  17. Incorporate magical phrases in a Disney call ________
  18. Welcome new CM to the Chase Family ________
  19. Remind CM we do not charge to make payments w/ rep ________
  20. Congratulate cm for paying off revolving balance ________
  21. Thank customer for holding ________
  22. Congratulate CM on CLI _________
  23. Remind cm of 0% liability on fraud charges _______
  24. Remind CM we are available 24/7 ________