ThankMilitary CMfor theirservice________Incorporatemagicalphrases in aDisney call________Genuinely letCM know wevalue theirbusiness________Tell CM tohave aGreat Trip_________Recap! _________Thank CM forbeing a longstandingcustomer________CongratulateCM on anew baby________Retain anaccount ________CongratulateCM on newhome_________Remind CMwe areavailable24/7________Congratulatecm for payingoff revolvingbalance________Use CM'sname 3times duringcall________Proactivelyprovide infoon earningrewards.________CongratulateCM on CLI_________Thank CM forbeing thebest part ofChase________Thankcustomer forholding ________Remind cm of0% liability onfraud charges_______Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM ongettingmarried________Remind CM wedo not chargeto makepayments w/rep________Provideoptions toavoid latefees________Welcomenew CM tothe ChaseFamily________Sincerelyacknowledgea death orillness________Wish customerHappyBirthday _________ThankMilitary CMfor theirservice________Incorporatemagicalphrases in aDisney call________Genuinely letCM know wevalue theirbusiness________Tell CM tohave aGreat Trip_________Recap! _________Thank CM forbeing a longstandingcustomer________CongratulateCM on anew baby________Retain anaccount ________CongratulateCM on newhome_________Remind CMwe areavailable24/7________Congratulatecm for payingoff revolvingbalance________Use CM'sname 3times duringcall________Proactivelyprovide infoon earningrewards.________CongratulateCM on CLI_________Thank CM forbeing thebest part ofChase________Thankcustomer forholding ________Remind cm of0% liability onfraud charges_______Proactivelyoffer toactivate Q3bonus(Freedom)________CongratulateCM ongettingmarried________Remind CM wedo not chargeto makepayments w/rep________Provideoptions toavoid latefees________Welcomenew CM tothe ChaseFamily________Sincerelyacknowledgea death orillness________Wish customerHappyBirthday _________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank Military CM for their service ________
  2. Incorporate magical phrases in a Disney call ________
  3. Genuinely let CM know we value their business ________
  4. Tell CM to have a Great Trip _________
  5. Recap! _________
  6. Thank CM for being a long standing customer ________
  7. Congratulate CM on a new baby ________
  8. Retain an account ________
  9. Congratulate CM on new home _________
  10. Remind CM we are available 24/7 ________
  11. Congratulate cm for paying off revolving balance ________
  12. Use CM's name 3 times during call ________
  13. Proactively provide info on earning rewards. ________
  14. Congratulate CM on CLI _________
  15. Thank CM for being the best part of Chase ________
  16. Thank customer for holding ________
  17. Remind cm of 0% liability on fraud charges _______
  18. Proactively offer to activate Q3 bonus (Freedom) ________
  19. Congratulate CM on getting married ________
  20. Remind CM we do not charge to make payments w/ rep ________
  21. Provide options to avoid late fees ________
  22. Welcome new CM to the Chase Family ________
  23. Sincerely acknowledge a death or illness ________
  24. Wish customer Happy Birthday _________