CongratulateCM on CLI_________Wish customerHappyBirthday _________Retain anaccount ________Recap! _________ThankMilitary CMfor theirservice________Use CM'sname 3times duringcall________Incorporatemagicalphrases in aDisney call________Tell CM tohave aGreat Trip_________Thankcustomer forholding ________CongratulateCM on newhome_________CongratulateCM ongettingmarried________Remind CMwe areavailable24/7________Remind CM wedo not chargeto makepayments w/rep________Genuinely letCM know wevalue theirbusiness________Sincerelyacknowledgea death orillness________Congratulatecm for payingoff revolvingbalance________Proactivelyoffer toactivate Q3bonus(Freedom)________Welcomenew CM tothe ChaseFamily________Remind cm of0% liability onfraud charges_______Thank CM forbeing thebest part ofChase________Thank CM forbeing a longstandingcustomer________Proactivelyprovide infoon earningrewards.________CongratulateCM on anew baby________Provideoptions toavoid latefees________CongratulateCM on CLI_________Wish customerHappyBirthday _________Retain anaccount ________Recap! _________ThankMilitary CMfor theirservice________Use CM'sname 3times duringcall________Incorporatemagicalphrases in aDisney call________Tell CM tohave aGreat Trip_________Thankcustomer forholding ________CongratulateCM on newhome_________CongratulateCM ongettingmarried________Remind CMwe areavailable24/7________Remind CM wedo not chargeto makepayments w/rep________Genuinely letCM know wevalue theirbusiness________Sincerelyacknowledgea death orillness________Congratulatecm for payingoff revolvingbalance________Proactivelyoffer toactivate Q3bonus(Freedom)________Welcomenew CM tothe ChaseFamily________Remind cm of0% liability onfraud charges_______Thank CM forbeing thebest part ofChase________Thank CM forbeing a longstandingcustomer________Proactivelyprovide infoon earningrewards.________CongratulateCM on anew baby________Provideoptions toavoid latefees________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulate CM on CLI _________
  2. Wish customer Happy Birthday _________
  3. Retain an account ________
  4. Recap! _________
  5. Thank Military CM for their service ________
  6. Use CM's name 3 times during call ________
  7. Incorporate magical phrases in a Disney call ________
  8. Tell CM to have a Great Trip _________
  9. Thank customer for holding ________
  10. Congratulate CM on new home _________
  11. Congratulate CM on getting married ________
  12. Remind CM we are available 24/7 ________
  13. Remind CM we do not charge to make payments w/ rep ________
  14. Genuinely let CM know we value their business ________
  15. Sincerely acknowledge a death or illness ________
  16. Congratulate cm for paying off revolving balance ________
  17. Proactively offer to activate Q3 bonus (Freedom) ________
  18. Welcome new CM to the Chase Family ________
  19. Remind cm of 0% liability on fraud charges _______
  20. Thank CM for being the best part of Chase ________
  21. Thank CM for being a long standing customer ________
  22. Proactively provide info on earning rewards. ________
  23. Congratulate CM on a new baby ________
  24. Provide options to avoid late fees ________