Retain anaccount ________Thank CM forbeing thebest part ofChase________Proactivelyoffer toactivate Q3bonus(Freedom)________Thank CM forbeing a longstandingcustomer________CongratulateCM on CLI_________Thankcustomer forholding ________Remind CM wedo not chargeto makepayments w/rep________Use CM'sname 3times duringcall________Provideoptions toavoid latefees________CongratulateCM on anew baby________Wish customerHappyBirthday _________Incorporatemagicalphrases in aDisney call________Congratulatecm for payingoff revolvingbalance________Sincerelyacknowledgea death orillness________ThankMilitary CMfor theirservice________Tell CM tohave aGreat Trip_________Recap! _________Remind cm of0% liability onfraud charges_______Remind CMwe areavailable24/7________CongratulateCM on newhome_________Proactivelyprovide infoon earningrewards.________CongratulateCM ongettingmarried________Genuinely letCM know wevalue theirbusiness________Welcomenew CM tothe ChaseFamily________Retain anaccount ________Thank CM forbeing thebest part ofChase________Proactivelyoffer toactivate Q3bonus(Freedom)________Thank CM forbeing a longstandingcustomer________CongratulateCM on CLI_________Thankcustomer forholding ________Remind CM wedo not chargeto makepayments w/rep________Use CM'sname 3times duringcall________Provideoptions toavoid latefees________CongratulateCM on anew baby________Wish customerHappyBirthday _________Incorporatemagicalphrases in aDisney call________Congratulatecm for payingoff revolvingbalance________Sincerelyacknowledgea death orillness________ThankMilitary CMfor theirservice________Tell CM tohave aGreat Trip_________Recap! _________Remind cm of0% liability onfraud charges_______Remind CMwe areavailable24/7________CongratulateCM on newhome_________Proactivelyprovide infoon earningrewards.________CongratulateCM ongettingmarried________Genuinely letCM know wevalue theirbusiness________Welcomenew CM tothe ChaseFamily________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Retain an account ________
  2. Thank CM for being the best part of Chase ________
  3. Proactively offer to activate Q3 bonus (Freedom) ________
  4. Thank CM for being a long standing customer ________
  5. Congratulate CM on CLI _________
  6. Thank customer for holding ________
  7. Remind CM we do not charge to make payments w/ rep ________
  8. Use CM's name 3 times during call ________
  9. Provide options to avoid late fees ________
  10. Congratulate CM on a new baby ________
  11. Wish customer Happy Birthday _________
  12. Incorporate magical phrases in a Disney call ________
  13. Congratulate cm for paying off revolving balance ________
  14. Sincerely acknowledge a death or illness ________
  15. Thank Military CM for their service ________
  16. Tell CM to have a Great Trip _________
  17. Recap! _________
  18. Remind cm of 0% liability on fraud charges _______
  19. Remind CM we are available 24/7 ________
  20. Congratulate CM on new home _________
  21. Proactively provide info on earning rewards. ________
  22. Congratulate CM on getting married ________
  23. Genuinely let CM know we value their business ________
  24. Welcome new CM to the Chase Family ________