CongratulateCM on CLI_________Incorporatemagicalphrases in aDisney call________CongratulateCM ongettingmarried________Retain anaccount ________Remind CM wedo not chargeto makepayments w/rep________Thankcustomer forholding ________Provideoptions toavoid latefees________CongratulateCM on newhome_________Recap! _________Sincerelyacknowledgea death orillness________Proactivelyoffer toactivate Q3bonus(Freedom)________Genuinely letCM know wevalue theirbusiness________Remind cm of0% liability onfraud charges_______Wish customerHappyBirthday _________Use CM'sname 3times duringcall________ThankMilitary CMfor theirservice________Tell CM tohave aGreat Trip_________CongratulateCM on anew baby________Congratulatecm for payingoff revolvingbalance________Welcomenew CM tothe ChaseFamily________Thank CM forbeing thebest part ofChase________Thank CM forbeing a longstandingcustomer________Remind CMwe areavailable24/7________Proactivelyprovide infoon earningrewards.________CongratulateCM on CLI_________Incorporatemagicalphrases in aDisney call________CongratulateCM ongettingmarried________Retain anaccount ________Remind CM wedo not chargeto makepayments w/rep________Thankcustomer forholding ________Provideoptions toavoid latefees________CongratulateCM on newhome_________Recap! _________Sincerelyacknowledgea death orillness________Proactivelyoffer toactivate Q3bonus(Freedom)________Genuinely letCM know wevalue theirbusiness________Remind cm of0% liability onfraud charges_______Wish customerHappyBirthday _________Use CM'sname 3times duringcall________ThankMilitary CMfor theirservice________Tell CM tohave aGreat Trip_________CongratulateCM on anew baby________Congratulatecm for payingoff revolvingbalance________Welcomenew CM tothe ChaseFamily________Thank CM forbeing thebest part ofChase________Thank CM forbeing a longstandingcustomer________Remind CMwe areavailable24/7________Proactivelyprovide infoon earningrewards.________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Congratulate CM on CLI _________
  2. Incorporate magical phrases in a Disney call ________
  3. Congratulate CM on getting married ________
  4. Retain an account ________
  5. Remind CM we do not charge to make payments w/ rep ________
  6. Thank customer for holding ________
  7. Provide options to avoid late fees ________
  8. Congratulate CM on new home _________
  9. Recap! _________
  10. Sincerely acknowledge a death or illness ________
  11. Proactively offer to activate Q3 bonus (Freedom) ________
  12. Genuinely let CM know we value their business ________
  13. Remind cm of 0% liability on fraud charges _______
  14. Wish customer Happy Birthday _________
  15. Use CM's name 3 times during call ________
  16. Thank Military CM for their service ________
  17. Tell CM to have a Great Trip _________
  18. Congratulate CM on a new baby ________
  19. Congratulate cm for paying off revolving balance ________
  20. Welcome new CM to the Chase Family ________
  21. Thank CM for being the best part of Chase ________
  22. Thank CM for being a long standing customer ________
  23. Remind CM we are available 24/7 ________
  24. Proactively provide info on earning rewards. ________