Thank CM forbeing thebest part ofChase________Proactivelyoffer toactivate Q3bonus(Freedom)________Wish customerHappyBirthday _________Tell CM tohave aGreat Trip_________ThankMilitary CMfor theirservice________Remind CM wedo not chargeto makepayments w/rep________CongratulateCM on anew baby________CongratulateCM on newhome_________CongratulateCM ongettingmarried________Genuinely letCM know wevalue theirbusiness________Retain anaccount ________Congratulatecm for payingoff revolvingbalance________Sincerelyacknowledgea death orillness________Incorporatemagicalphrases in aDisney call________Provideoptions toavoid latefees________Proactivelyprovide infoon earningrewards.________Use CM'sname 3times duringcall________Thankcustomer forholding ________Thank CM forbeing a longstandingcustomer________CongratulateCM on CLI_________Recap! _________Remind cm of0% liability onfraud charges_______Welcomenew CM tothe ChaseFamily________Remind CMwe areavailable24/7________Thank CM forbeing thebest part ofChase________Proactivelyoffer toactivate Q3bonus(Freedom)________Wish customerHappyBirthday _________Tell CM tohave aGreat Trip_________ThankMilitary CMfor theirservice________Remind CM wedo not chargeto makepayments w/rep________CongratulateCM on anew baby________CongratulateCM on newhome_________CongratulateCM ongettingmarried________Genuinely letCM know wevalue theirbusiness________Retain anaccount ________Congratulatecm for payingoff revolvingbalance________Sincerelyacknowledgea death orillness________Incorporatemagicalphrases in aDisney call________Provideoptions toavoid latefees________Proactivelyprovide infoon earningrewards.________Use CM'sname 3times duringcall________Thankcustomer forholding ________Thank CM forbeing a longstandingcustomer________CongratulateCM on CLI_________Recap! _________Remind cm of0% liability onfraud charges_______Welcomenew CM tothe ChaseFamily________Remind CMwe areavailable24/7________

Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank CM for being the best part of Chase ________
  2. Proactively offer to activate Q3 bonus (Freedom) ________
  3. Wish customer Happy Birthday _________
  4. Tell CM to have a Great Trip _________
  5. Thank Military CM for their service ________
  6. Remind CM we do not charge to make payments w/ rep ________
  7. Congratulate CM on a new baby ________
  8. Congratulate CM on new home _________
  9. Congratulate CM on getting married ________
  10. Genuinely let CM know we value their business ________
  11. Retain an account ________
  12. Congratulate cm for paying off revolving balance ________
  13. Sincerely acknowledge a death or illness ________
  14. Incorporate magical phrases in a Disney call ________
  15. Provide options to avoid late fees ________
  16. Proactively provide info on earning rewards. ________
  17. Use CM's name 3 times during call ________
  18. Thank customer for holding ________
  19. Thank CM for being a long standing customer ________
  20. Congratulate CM on CLI _________
  21. Recap! _________
  22. Remind cm of 0% liability on fraud charges _______
  23. Welcome new CM to the Chase Family ________
  24. Remind CM we are available 24/7 ________