Customer Experience

Customer Experience Bingo Card
Preview

This bingo card has a free space and 24 words: Wish customer Happy Birthday _________, Welcome new CM to the Chase Family ________, Tell CM to have a Great Trip _________, Congratulate CM on getting married ________, Thank CM for being a long standing customer ________, Incorporate magical phrases in a Disney call ________, Thank CM for being the best part of Chase ________, Congratulate CM on a new baby ________, Thank Military CM for their service ________, Congratulate CM on CLI _________, Congratulate CM on new home _________, Remind cm of 0% liability on fraud charges _______, Sincerely acknowledge a death or illness ________, Remind CM we do not charge to make payments w/ rep ________, Remind CM we are available 24/7 ________, Proactively offer to activate Q3 bonus (Freedom) ________, Thank customer for holding ________, Recap! _________, Provide options to avoid late fees ________, Genuinely let CM know we value their business ________, Use CM's name 3 times during call ________, Proactively provide info on earning rewards. ________, Retain an account ________ and Congratulate cm for paying off revolving balance ________.

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Probabilities

With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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