(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Customer gave you a compliment
Fact: Offer multiple channels of support
Fact: Establish a direct line to a human for those who need it
Spoke to a Customer with a name starting with a "B"
Handled 20 customer emails today (or called out on 20 interviews)
Fact: Harness the power of technology
Used Customer's first name on 20 calls today
Assisted a co-worker with a question or problem
brought lunch from home today
Fact: Actively listen
Spoke to a Customer with a name starting with a "G"
Fact: Provide thorough education and training for your staff
Resolved 20 customer calls today
Handled a call from a customer residing in CO
Fact: Put the Customer First
On the queue before my shift began
Fact: Provide resources for FAQs
Fact: Respond with empathy
Stood at my desk for at least 2 hours today
Engaged in auditable laughter with a customer
Handled 10 customer emails today (or called out on 10 interviews)
Fact: Establish high-level values and processes
Spoke to a Customer with a name starting with a "D"
Handled a call from a customer residing in NE
Spoke to a Customer with a name starting with a "V"
Complimented a Co-worker on how they handled a call today
