(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fact: Learn from your mistakes
Fact: Respond with empathy
Spoke to a Customer with a name starting with a "G"
Used Customer's first name on 20 calls today
Fact: Establish high-level values and processes
Greeted a customer warmly
Fact: Provide resources for FAQs
Spoke to a Customer with a name starting with a "D"
Fact: Establish a direct line to a human for those who need it
brought lunch from home today
Handled a call from a customer residing in CO
Handled 10 customer emails today (or called out on 10 interviews)
Fact: Actively listen
Resolved 20 customer calls today
Handled 20 customer emails today (or called out on 20 interviews)
Fact: Harness the power of technology
Stood at my desk for at least 2 hours today
Spoke to a Customer with a name starting with a "B"
Fact: Provide thorough education and training for your staff
Assisted a co-worker with a question or problem
Complimented a Co-worker on how they handled a call today
Fact: Put the Customer First
Resolved 15 customer calls today
Engaged in auditable laughter with a customer
On the queue before my shift began
Handled a call from a customer residing in NE
Handled a call from a customer residing in FL
Customer gave you a compliment
Spoke to a Customer with a name starting with a "V"
