(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer gave you a compliment
Handled a call from a customer residing in FL
Resolved 20 customer calls today
Assisted a co-worker with a question or problem
Resolved 15 customer calls today
Fact: Put the Customer First
Stood at my desk for at least 2 hours today
brought lunch from home today
Handled a call from a customer residing in NE
Spoke to a Customer with a name starting with a "V"
Fact: Respond with empathy
Handled 10 customer emails today (or called out on 10 interviews)
Spoke to a Customer with a name starting with a "D"
Fact: Harness the power of technology
Fact: Provide resources for FAQs
Used Customer's first name on 20 calls today
Fact: Establish high-level values and processes
Handled 20 customer emails today (or called out on 20 interviews)
Spoke to a Customer with a name starting with a "G"
On the queue before my shift began
Fact: Establish a direct line to a human for those who need it
Engaged in auditable laughter with a customer
Fact: Learn from your mistakes
Fact: Provide thorough education and training for your staff
Fact: Actively listen
Handled a call from a customer residing in CO
Fact: Offer multiple channels of support
Complimented a Co-worker on how they handled a call today
Greeted a customer warmly
Spoke to a Customer with a name starting with a "B"
