(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fact: Offer multiple channels of support
brought lunch from home today
Handled a call from a customer residing in FL
Spoke to a Customer with a name starting with a "D"
Resolved 15 customer calls today
Assisted a co-worker with a question or problem
Fact: Establish high-level values and processes
Fact: Harness the power of technology
On the queue before my shift began
Stood at my desk for at least 2 hours today
Fact: Establish a direct line to a human for those who need it
Spoke to a Customer with a name starting with a "G"
Handled 10 customer emails today (or called out on 10 interviews)
Fact: Learn from your mistakes
Handled a call from a customer residing in CO
Fact: Actively listen
Fact: Put the Customer First
Used Customer's first name on 20 calls today
Complimented a Co-worker on how they handled a call today
Customer gave you a compliment
Fact: Respond with empathy
Spoke to a Customer with a name starting with a "B"
Handled a call from a customer residing in NE
Resolved 20 customer calls today
Fact: Provide resources for FAQs
Engaged in auditable laughter with a customer
Fact: Provide thorough education and training for your staff
Greeted a customer warmly
Spoke to a Customer with a name starting with a "V"
Handled 20 customer emails today (or called out on 20 interviews)
