(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Resolved 20 customer calls today
Fact: Provide thorough education and training for your staff
Used Customer's first name on 20 calls today
Resolved 15 customer calls today
Handled a call from a customer residing in NE
brought lunch from home today
Fact: Offer multiple channels of support
Engaged in auditable laughter with a customer
Spoke to a Customer with a name starting with a "V"
Handled a call from a customer residing in CO
Handled 10 customer emails today (or called out on 10 interviews)
Customer gave you a compliment
Complimented a Co-worker on how they handled a call today
Handled a call from a customer residing in FL
Spoke to a Customer with a name starting with a "G"
Spoke to a Customer with a name starting with a "D"
Stood at my desk for at least 2 hours today
Fact: Establish a direct line to a human for those who need it
Fact: Respond with empathy
On the queue before my shift began
Fact: Learn from your mistakes
Handled 20 customer emails today (or called out on 20 interviews)
Fact: Put the Customer First
Fact: Provide resources for FAQs
Greeted a customer warmly
Fact: Establish high-level values and processes
Spoke to a Customer with a name starting with a "B"
