(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Stood at my desk for at least 2 hours today
Fact: Harness the power of technology
Handled 20 customer emails today (or called out on 20 interviews)
Resolved 20 customer calls today
On the queue before my shift began
Greeted a customer warmly
Fact: Establish a direct line to a human for those who need it
Fact: Put the Customer First
Fact: Learn from your mistakes
Fact: Offer multiple channels of support
Spoke to a Customer with a name starting with a "D"
Handled 10 customer emails today (or called out on 10 interviews)
Fact: Provide thorough education and training for your staff
Fact: Provide resources for FAQs
Spoke to a Customer with a name starting with a "V"
Assisted a co-worker with a question or problem
Customer gave you a compliment
Handled a call from a customer residing in NE
Resolved 15 customer calls today
Fact: Respond with empathy
Spoke to a Customer with a name starting with a "G"
Engaged in auditable laughter with a customer
Fact: Actively listen
Spoke to a Customer with a name starting with a "B"
Complimented a Co-worker on how they handled a call today
