(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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brought lunch from home today
Handled a call from a customer residing in NE
Handled a call from a customer residing in FL
Fact: Establish high-level values and processes
Customer gave you a compliment
Fact: Actively listen
Handled 10 customer emails today (or called out on 10 interviews)
Resolved 15 customer calls today
Handled 20 customer emails today (or called out on 20 interviews)
Fact: Harness the power of technology
Handled a call from a customer residing in CO
Engaged in auditable laughter with a customer
Spoke to a Customer with a name starting with a "G"
Complimented a Co-worker on how they handled a call today
Fact: Respond with empathy
Fact: Offer multiple channels of support
Spoke to a Customer with a name starting with a "B"
Fact: Put the Customer First
Assisted a co-worker with a question or problem
Spoke to a Customer with a name starting with a "V"
Fact: Learn from your mistakes
Fact: Provide resources for FAQs
Stood at my desk for at least 2 hours today
On the queue before my shift began
Spoke to a Customer with a name starting with a "D"
Fact: Provide thorough education and training for your staff
Fact: Establish a direct line to a human for those who need it
