(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spoke to a Customer with a name starting with a "B"
Fact: Actively listen
Handled a call from a customer residing in FL
Fact: Put the Customer First
On the queue before my shift began
Engaged in auditable laughter with a customer
brought lunch from home today
Fact: Offer multiple channels of support
Fact: Provide thorough education and training for your staff
Resolved 20 customer calls today
Spoke to a Customer with a name starting with a "G"
Fact: Establish a direct line to a human for those who need it
Handled 10 customer emails today (or called out on 10 interviews)
Spoke to a Customer with a name starting with a "V"
Customer gave you a compliment
Assisted a co-worker with a question or problem
Greeted a customer warmly
Fact: Harness the power of technology
Fact: Establish high-level values and processes
Handled a call from a customer residing in NE
Fact: Learn from your mistakes
Spoke to a Customer with a name starting with a "D"
Stood at my desk for at least 2 hours today
Handled 20 customer emails today (or called out on 20 interviews)
Fact: Provide resources for FAQs
Complimented a Co-worker on how they handled a call today
