(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fact: Learn from your mistakes
Greeted a customer warmly
Spoke to a Customer with a name starting with a "G"
Fact: Respond with empathy
Handled 20 customer emails today (or called out on 20 interviews)
Fact: Provide thorough education and training for your staff
Handled a call from a customer residing in FL
Assisted a co-worker with a question or problem
Spoke to a Customer with a name starting with a "D"
Stood at my desk for at least 2 hours today
Fact: Put the Customer First
Engaged in auditable laughter with a customer
Resolved 15 customer calls today
Fact: Provide resources for FAQs
Fact: Harness the power of technology
Complimented a Co-worker on how they handled a call today
Fact: Actively listen
Spoke to a Customer with a name starting with a "B"
Handled 10 customer emails today (or called out on 10 interviews)
Handled a call from a customer residing in NE
On the queue before my shift began
Customer gave you a compliment
Handled a call from a customer residing in CO
brought lunch from home today
Fact: Offer multiple channels of support
Used Customer's first name on 20 calls today
Resolved 20 customer calls today
Fact: Establish high-level values and processes
Fact: Establish a direct line to a human for those who need it
Spoke to a Customer with a name starting with a "V"
