(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fact: Establish a direct line to a human for those who need it
On the queue before my shift began
Spoke to a Customer with a name starting with a "V"
Spoke to a Customer with a name starting with a "D"
Resolved 15 customer calls today
Resolved 20 customer calls today
Fact: Respond with empathy
Used Customer's first name on 20 calls today
Customer gave you a compliment
Spoke to a Customer with a name starting with a "B"
Handled 10 customer emails today (or called out on 10 interviews)
Fact: Provide resources for FAQs
Stood at my desk for at least 2 hours today
Fact: Harness the power of technology
Handled a call from a customer residing in NE
Complimented a Co-worker on how they handled a call today
Fact: Put the Customer First
brought lunch from home today
Greeted a customer warmly
Handled a call from a customer residing in CO
Fact: Actively listen
Spoke to a Customer with a name starting with a "G"
Fact: Offer multiple channels of support
Fact: Establish high-level values and processes
Engaged in auditable laughter with a customer
Handled a call from a customer residing in FL
Handled 20 customer emails today (or called out on 20 interviews)
Assisted a co-worker with a question or problem
Fact: Learn from your mistakes
Fact: Provide thorough education and training for your staff
