(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assisted a co-worker with a question or problem
Used Customer's first name on 20 calls today
Handled a call from a customer residing in FL
Handled a call from a customer residing in CO
Spoke to a Customer with a name starting with a "G"
Spoke to a Customer with a name starting with a "B"
Handled 20 customer emails today (or called out on 20 interviews)
Handled a call from a customer residing in NE
Fact: Learn from your mistakes
Customer gave you a compliment
Spoke to a Customer with a name starting with a "D"
Complimented a Co-worker on how they handled a call today
Fact: Actively listen
Stood at my desk for at least 2 hours today
Fact: Establish a direct line to a human for those who need it
Resolved 20 customer calls today
Resolved 15 customer calls today
Fact: Respond with empathy
Handled 10 customer emails today (or called out on 10 interviews)
On the queue before my shift began
Fact: Offer multiple channels of support
Fact: Provide thorough education and training for your staff
Fact: Put the Customer First
Spoke to a Customer with a name starting with a "V"
