(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fact: Provide resources for FAQs
Greeted a customer warmly
Complimented a Co-worker on how they handled a call today
Handled 10 customer emails today (or called out on 10 interviews)
Fact: Establish high-level values and processes
Fact: Provide thorough education and training for your staff
Spoke to a Customer with a name starting with a "D"
Assisted a co-worker with a question or problem
Fact: Harness the power of technology
Fact: Actively listen
Fact: Learn from your mistakes
Handled a call from a customer residing in FL
Handled a call from a customer residing in NE
Spoke to a Customer with a name starting with a "G"
Fact: Offer multiple channels of support
Handled a call from a customer residing in CO
Resolved 20 customer calls today
On the queue before my shift began
Customer gave you a compliment
Fact: Respond with empathy
Resolved 15 customer calls today
Used Customer's first name on 20 calls today
Stood at my desk for at least 2 hours today
Fact: Put the Customer First
Spoke to a Customer with a name starting with a "B"
Fact: Establish a direct line to a human for those who need it
Handled 20 customer emails today (or called out on 20 interviews)
brought lunch from home today
Spoke to a Customer with a name starting with a "V"
