(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Handled 20 customer emails today (or called out on 20 interviews)
Fact: Offer multiple channels of support
Handled a call from a customer residing in NE
On the queue before my shift began
Handled a call from a customer residing in FL
Greeted a customer warmly
Spoke to a Customer with a name starting with a "V"
Fact: Put the Customer First
Fact: Provide thorough education and training for your staff
brought lunch from home today
Resolved 15 customer calls today
Fact: Actively listen
Handled 10 customer emails today (or called out on 10 interviews)
Fact: Learn from your mistakes
Spoke to a Customer with a name starting with a "G"
Resolved 20 customer calls today
Fact: Establish a direct line to a human for those who need it
Spoke to a Customer with a name starting with a "B"
Fact: Establish high-level values and processes
Complimented a Co-worker on how they handled a call today
Used Customer's first name on 20 calls today
Spoke to a Customer with a name starting with a "D"
