respondwithurgencyaskadditionalassistanceDo notuseHOLDEnd call withthank youfor callingU.S. Bank"Ican.."reassurethecustomerrecapmentionsurveybeforetransferadvocatefor yourcustomerexpressgratitudeFriendlytoneacknowledgefrustrationmypleasurecustomerthanksyouAsk permissionto starttroubleshootingsetupalertscomplimenta customerAcknowledgetheir concernSurveymentioncelebratewith acustomerAvoidtalkingover thecustomerLaughedwith acustomerDon'tsay Bearwith mesay thecustomer'sname 3xrespondwithurgencyaskadditionalassistanceDo notuseHOLDEnd call withthank youfor callingU.S. Bank"Ican.."reassurethecustomerrecapmentionsurveybeforetransferadvocatefor yourcustomerexpressgratitudeFriendlytoneacknowledgefrustrationmypleasurecustomerthanksyouAsk permissionto starttroubleshootingsetupalertscomplimenta customerAcknowledgetheir concernSurveymentioncelebratewith acustomerAvoidtalkingover thecustomerLaughedwith acustomerDon'tsay Bearwith mesay thecustomer'sname 3x

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. respond with urgency
  2. ask additional assistance
  3. Do not use HOLD
  4. End call with thank you for calling U.S. Bank
  5. "I can.."
  6. reassure the customer
  7. recap
  8. mention survey before transfer
  9. advocate for your customer
  10. express gratitude
  11. Friendly tone
  12. acknowledge frustration
  13. my pleasure
  14. customer thanks you
  15. Ask permission to start troubleshooting
  16. setup alerts
  17. compliment a customer
  18. Acknowledge their concern
  19. Survey mention
  20. celebrate with a customer
  21. Avoid talking over the customer
  22. Laughed with a customer
  23. Don't say Bear with me
  24. say the customer's name 3x