advocatefor yourcustomerAcknowledgetheir concernaskadditionalassistanceexpressgratitudeLaughedwith acustomerDon'tsay Bearwith meEnd call withthank youfor callingU.S. Bankcustomerthanksyousay thecustomer'sname 3xmypleasurecelebratewith acustomerDo notuseHOLDacknowledgefrustrationcomplimenta customerrecapSurveymentionAvoidtalkingover thecustomer"Ican.."respondwithurgencyFriendlytoneAsk permissionto starttroubleshootingsetupalertsmentionsurveybeforetransferreassurethecustomeradvocatefor yourcustomerAcknowledgetheir concernaskadditionalassistanceexpressgratitudeLaughedwith acustomerDon'tsay Bearwith meEnd call withthank youfor callingU.S. Bankcustomerthanksyousay thecustomer'sname 3xmypleasurecelebratewith acustomerDo notuseHOLDacknowledgefrustrationcomplimenta customerrecapSurveymentionAvoidtalkingover thecustomer"Ican.."respondwithurgencyFriendlytoneAsk permissionto starttroubleshootingsetupalertsmentionsurveybeforetransferreassurethecustomer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. advocate for your customer
  2. Acknowledge their concern
  3. ask additional assistance
  4. express gratitude
  5. Laughed with a customer
  6. Don't say Bear with me
  7. End call with thank you for calling U.S. Bank
  8. customer thanks you
  9. say the customer's name 3x
  10. my pleasure
  11. celebrate with a customer
  12. Do not use HOLD
  13. acknowledge frustration
  14. compliment a customer
  15. recap
  16. Survey mention
  17. Avoid talking over the customer
  18. "I can.."
  19. respond with urgency
  20. Friendly tone
  21. Ask permission to start troubleshooting
  22. setup alerts
  23. mention survey before transfer
  24. reassure the customer