mypleasureDon'tsay Bearwith merecapsetupalertsexpressgratitude"Ican.."FriendlytoneDo notuseHOLDcustomerthanksyouacknowledgefrustrationadvocatefor yourcustomerreassurethecustomerLaughedwith acustomercelebratewith acustomerSurveymentionEnd call withthank youfor callingU.S. BankrespondwithurgencymentionsurveybeforetransferAsk permissionto starttroubleshootingaskadditionalassistancesay thecustomer'sname 3xcomplimenta customerAvoidtalkingover thecustomerAcknowledgetheir concernmypleasureDon'tsay Bearwith merecapsetupalertsexpressgratitude"Ican.."FriendlytoneDo notuseHOLDcustomerthanksyouacknowledgefrustrationadvocatefor yourcustomerreassurethecustomerLaughedwith acustomercelebratewith acustomerSurveymentionEnd call withthank youfor callingU.S. BankrespondwithurgencymentionsurveybeforetransferAsk permissionto starttroubleshootingaskadditionalassistancesay thecustomer'sname 3xcomplimenta customerAvoidtalkingover thecustomerAcknowledgetheir concern

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. my pleasure
  2. Don't say Bear with me
  3. recap
  4. setup alerts
  5. express gratitude
  6. "I can.."
  7. Friendly tone
  8. Do not use HOLD
  9. customer thanks you
  10. acknowledge frustration
  11. advocate for your customer
  12. reassure the customer
  13. Laughed with a customer
  14. celebrate with a customer
  15. Survey mention
  16. End call with thank you for calling U.S. Bank
  17. respond with urgency
  18. mention survey before transfer
  19. Ask permission to start troubleshooting
  20. ask additional assistance
  21. say the customer's name 3x
  22. compliment a customer
  23. Avoid talking over the customer
  24. Acknowledge their concern