Acknowledgetheir concernreassurethecustomer"Ican.."respondwithurgencyexpressgratitudeaskadditionalassistancecomplimenta customercelebratewith acustomersay thecustomer'sname 3xDon'tsay Bearwith mementionsurveybeforetransferrecapsetupalertsAsk permissionto starttroubleshootingFriendlytonecustomerthanksyouAvoidtalkingover thecustomerSurveymentionadvocatefor yourcustomerEnd call withthank youfor callingU.S. BankmypleasureDo notuseHOLDacknowledgefrustrationLaughedwith acustomerAcknowledgetheir concernreassurethecustomer"Ican.."respondwithurgencyexpressgratitudeaskadditionalassistancecomplimenta customercelebratewith acustomersay thecustomer'sname 3xDon'tsay Bearwith mementionsurveybeforetransferrecapsetupalertsAsk permissionto starttroubleshootingFriendlytonecustomerthanksyouAvoidtalkingover thecustomerSurveymentionadvocatefor yourcustomerEnd call withthank youfor callingU.S. BankmypleasureDo notuseHOLDacknowledgefrustrationLaughedwith acustomer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge their concern
  2. reassure the customer
  3. "I can.."
  4. respond with urgency
  5. express gratitude
  6. ask additional assistance
  7. compliment a customer
  8. celebrate with a customer
  9. say the customer's name 3x
  10. Don't say Bear with me
  11. mention survey before transfer
  12. recap
  13. setup alerts
  14. Ask permission to start troubleshooting
  15. Friendly tone
  16. customer thanks you
  17. Avoid talking over the customer
  18. Survey mention
  19. advocate for your customer
  20. End call with thank you for calling U.S. Bank
  21. my pleasure
  22. Do not use HOLD
  23. acknowledge frustration
  24. Laughed with a customer