reassurethecustomerDon'tsay Bearwith mesetupalertsLaughedwith acustomerAcknowledgetheir concernsay thecustomer'sname 3xmentionsurveybeforetransferrespondwithurgency"Ican.."recapAsk permissionto starttroubleshootingEnd call withthank youfor callingU.S. Bankcustomerthanksyouaskadditionalassistanceexpressgratitudeacknowledgefrustrationadvocatefor yourcustomermypleasureFriendlytonecelebratewith acustomerAvoidtalkingover thecustomercomplimenta customerSurveymentionDo notuseHOLDreassurethecustomerDon'tsay Bearwith mesetupalertsLaughedwith acustomerAcknowledgetheir concernsay thecustomer'sname 3xmentionsurveybeforetransferrespondwithurgency"Ican.."recapAsk permissionto starttroubleshootingEnd call withthank youfor callingU.S. Bankcustomerthanksyouaskadditionalassistanceexpressgratitudeacknowledgefrustrationadvocatefor yourcustomermypleasureFriendlytonecelebratewith acustomerAvoidtalkingover thecustomercomplimenta customerSurveymentionDo notuseHOLD

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. reassure the customer
  2. Don't say Bear with me
  3. setup alerts
  4. Laughed with a customer
  5. Acknowledge their concern
  6. say the customer's name 3x
  7. mention survey before transfer
  8. respond with urgency
  9. "I can.."
  10. recap
  11. Ask permission to start troubleshooting
  12. End call with thank you for calling U.S. Bank
  13. customer thanks you
  14. ask additional assistance
  15. express gratitude
  16. acknowledge frustration
  17. advocate for your customer
  18. my pleasure
  19. Friendly tone
  20. celebrate with a customer
  21. Avoid talking over the customer
  22. compliment a customer
  23. Survey mention
  24. Do not use HOLD