This bingo card has a free space and 24 words: setup alerts, Ask permission to start troubleshooting, reassure the customer, Don't say Bear with me, Laughed with a customer, customer thanks you, ask additional assistance, Do not use HOLD, "I can..", Survey mention, advocate for your customer, compliment a customer, End call with thank you for calling U.S. Bank, recap, Acknowledge their concern, Friendly tone, express gratitude, Avoid talking over the customer, mention survey before transfer, respond with urgency, say the customer's name 3x, celebrate with a customer, acknowledge frustration and my pleasure.
Call Empathy Bingo | Customer Effort BINGO | Customer Effort BINGO | Customer Effort BINGO | Customer Effort BINGO
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
