Explainedintermediaterental to aclaimantRemediateda customercomplaint3 waycall withCopartNovoicemailsin 1 dayUsed atranslator tocommunicatewith acustomerCollaboratedwith MRRnoRONAsfor theweekCompletedCoverage &Liabilityunder 24hoursSettled aCOLL TLunder 7daysGot arecordedstatement fora teammateShowedEmpathyEntire teamNOT on thedaily 024contactemail100%ReferralHub Usagefor the daySettleda DOV5 NPSsurveyReturnvoicemailunder 1hourInsuredComplimentOvercomea requestfor a fieldtask5 3rdpartysurveyClaimantCompliment024 85%for theweek5availablecalls in 1day360follow uppost ECDAssisted ateammateon a 024Explainedintermediaterental to aclaimantRemediateda customercomplaint3 waycall withCopartNovoicemailsin 1 dayUsed atranslator tocommunicatewith acustomerCollaboratedwith MRRnoRONAsfor theweekCompletedCoverage &Liabilityunder 24hoursSettled aCOLL TLunder 7daysGot arecordedstatement fora teammateShowedEmpathyEntire teamNOT on thedaily 024contactemail100%ReferralHub Usagefor the daySettleda DOV5 NPSsurveyReturnvoicemailunder 1hourInsuredComplimentOvercomea requestfor a fieldtask5 3rdpartysurveyClaimantCompliment024 85%for theweek5availablecalls in 1day360follow uppost ECDAssisted ateammateon a 024

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained intermediate rental to a claimant
  2. Remediated a customer complaint
  3. 3 way call with Copart
  4. No voicemails in 1 day
  5. Used a translator to communicate with a customer
  6. Collaborated with MRR
  7. no RONAs for the week
  8. Completed Coverage & Liability under 24 hours
  9. Settled a COLL TL under 7 days
  10. Got a recorded statement for a teammate
  11. Showed Empathy
  12. Entire team NOT on the daily 024 contact email
  13. 100% Referral Hub Usage for the day
  14. Settled a DOV
  15. 5 NPS survey
  16. Return voicemail under 1 hour
  17. Insured Compliment
  18. Overcome a request for a field task
  19. 5 3rd party survey
  20. Claimant Compliment
  21. 024 85% for the week
  22. 5 available calls in 1 day
  23. 360 follow up post ECD
  24. Assisted a teammate on a 024