ClaimantComplimentReturnvoicemailunder 1hour5 3rdpartysurvey024 85%for theweek5 NPSsurveynoRONAsfor theweekShowedEmpathyOvercomea requestfor a fieldtaskSettled aCOLL TLunder 7daysExplainedintermediaterental to aclaimantRemediateda customercomplaint3 waycall withCopartNovoicemailsin 1 daySettleda DOVInsuredComplimentCollaboratedwith MRR360follow uppost ECDCompletedCoverage &Liabilityunder 24hoursEntire teamNOT on thedaily 024contactemailUsed atranslator tocommunicatewith acustomerGot arecordedstatement fora teammate5availablecalls in 1dayAssisted ateammateon a 024100%ReferralHub Usagefor the dayClaimantComplimentReturnvoicemailunder 1hour5 3rdpartysurvey024 85%for theweek5 NPSsurveynoRONAsfor theweekShowedEmpathyOvercomea requestfor a fieldtaskSettled aCOLL TLunder 7daysExplainedintermediaterental to aclaimantRemediateda customercomplaint3 waycall withCopartNovoicemailsin 1 daySettleda DOVInsuredComplimentCollaboratedwith MRR360follow uppost ECDCompletedCoverage &Liabilityunder 24hoursEntire teamNOT on thedaily 024contactemailUsed atranslator tocommunicatewith acustomerGot arecordedstatement fora teammate5availablecalls in 1dayAssisted ateammateon a 024100%ReferralHub Usagefor the day

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Claimant Compliment
  2. Return voicemail under 1 hour
  3. 5 3rd party survey
  4. 024 85% for the week
  5. 5 NPS survey
  6. no RONAs for the week
  7. Showed Empathy
  8. Overcome a request for a field task
  9. Settled a COLL TL under 7 days
  10. Explained intermediate rental to a claimant
  11. Remediated a customer complaint
  12. 3 way call with Copart
  13. No voicemails in 1 day
  14. Settled a DOV
  15. Insured Compliment
  16. Collaborated with MRR
  17. 360 follow up post ECD
  18. Completed Coverage & Liability under 24 hours
  19. Entire team NOT on the daily 024 contact email
  20. Used a translator to communicate with a customer
  21. Got a recorded statement for a teammate
  22. 5 available calls in 1 day
  23. Assisted a teammate on a 024
  24. 100% Referral Hub Usage for the day