5availablecalls in 1dayInsuredComplimentOvercomea requestfor a fieldtaskExplainedintermediaterental to aclaimant5 NPSsurveyReturnvoicemailunder 1hour024 85%for theweeknoRONAsfor theweekCollaboratedwith MRR100%ReferralHub Usagefor the daySettled aCOLL TLunder 7daysGot arecordedstatement fora teammate3 waycall withCopart360follow uppost ECDShowedEmpathyEntire teamNOT on thedaily 024contactemailNovoicemailsin 1 dayAssisted ateammateon a 024Remediateda customercomplaintClaimantComplimentCompletedCoverage &Liabilityunder 24hoursSettleda DOVUsed atranslator tocommunicatewith acustomer5 3rdpartysurvey5availablecalls in 1dayInsuredComplimentOvercomea requestfor a fieldtaskExplainedintermediaterental to aclaimant5 NPSsurveyReturnvoicemailunder 1hour024 85%for theweeknoRONAsfor theweekCollaboratedwith MRR100%ReferralHub Usagefor the daySettled aCOLL TLunder 7daysGot arecordedstatement fora teammate3 waycall withCopart360follow uppost ECDShowedEmpathyEntire teamNOT on thedaily 024contactemailNovoicemailsin 1 dayAssisted ateammateon a 024Remediateda customercomplaintClaimantComplimentCompletedCoverage &Liabilityunder 24hoursSettleda DOVUsed atranslator tocommunicatewith acustomer5 3rdpartysurvey

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 available calls in 1 day
  2. Insured Compliment
  3. Overcome a request for a field task
  4. Explained intermediate rental to a claimant
  5. 5 NPS survey
  6. Return voicemail under 1 hour
  7. 024 85% for the week
  8. no RONAs for the week
  9. Collaborated with MRR
  10. 100% Referral Hub Usage for the day
  11. Settled a COLL TL under 7 days
  12. Got a recorded statement for a teammate
  13. 3 way call with Copart
  14. 360 follow up post ECD
  15. Showed Empathy
  16. Entire team NOT on the daily 024 contact email
  17. No voicemails in 1 day
  18. Assisted a teammate on a 024
  19. Remediated a customer complaint
  20. Claimant Compliment
  21. Completed Coverage & Liability under 24 hours
  22. Settled a DOV
  23. Used a translator to communicate with a customer
  24. 5 3rd party survey