Novoicemailsin 1 dayReturnvoicemailunder 1hour024 85%for theweekOvercomea requestfor a fieldtaskGot arecordedstatement fora teammate3 waycall withCopart5 NPSsurveynoRONAsfor theweekUsed atranslator tocommunicatewith acustomerSettleda DOV360follow uppost ECDEntire teamNOT on thedaily 024contactemail5 3rdpartysurveyCollaboratedwith MRR5availablecalls in 1dayInsuredComplimentSettled aCOLL TLunder 7daysExplainedintermediaterental to aclaimantClaimantComplimentShowedEmpathy100%ReferralHub Usagefor the dayRemediateda customercomplaintCompletedCoverage &Liabilityunder 24hoursAssisted ateammateon a 024Novoicemailsin 1 dayReturnvoicemailunder 1hour024 85%for theweekOvercomea requestfor a fieldtaskGot arecordedstatement fora teammate3 waycall withCopart5 NPSsurveynoRONAsfor theweekUsed atranslator tocommunicatewith acustomerSettleda DOV360follow uppost ECDEntire teamNOT on thedaily 024contactemail5 3rdpartysurveyCollaboratedwith MRR5availablecalls in 1dayInsuredComplimentSettled aCOLL TLunder 7daysExplainedintermediaterental to aclaimantClaimantComplimentShowedEmpathy100%ReferralHub Usagefor the dayRemediateda customercomplaintCompletedCoverage &Liabilityunder 24hoursAssisted ateammateon a 024

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No voicemails in 1 day
  2. Return voicemail under 1 hour
  3. 024 85% for the week
  4. Overcome a request for a field task
  5. Got a recorded statement for a teammate
  6. 3 way call with Copart
  7. 5 NPS survey
  8. no RONAs for the week
  9. Used a translator to communicate with a customer
  10. Settled a DOV
  11. 360 follow up post ECD
  12. Entire team NOT on the daily 024 contact email
  13. 5 3rd party survey
  14. Collaborated with MRR
  15. 5 available calls in 1 day
  16. Insured Compliment
  17. Settled a COLL TL under 7 days
  18. Explained intermediate rental to a claimant
  19. Claimant Compliment
  20. Showed Empathy
  21. 100% Referral Hub Usage for the day
  22. Remediated a customer complaint
  23. Completed Coverage & Liability under 24 hours
  24. Assisted a teammate on a 024