Used atranslator tocommunicatewith acustomerOvercomea requestfor a fieldtaskShowedEmpathy360follow uppost ECD024 85%for theweek5 NPSsurveyClaimantComplimentSettled aCOLL TLunder 7daysRemediateda customercomplaintReturnvoicemailunder 1hourCollaboratedwith MRRnoRONAsfor theweekAssisted ateammateon a 024Got arecordedstatement fora teammateInsuredComplimentEntire teamNOT on thedaily 024contactemail3 waycall withCopartNovoicemailsin 1 dayCompletedCoverage &Liabilityunder 24hoursExplainedintermediaterental to aclaimant100%ReferralHub Usagefor the day5 3rdpartysurveySettleda DOV5availablecalls in 1dayUsed atranslator tocommunicatewith acustomerOvercomea requestfor a fieldtaskShowedEmpathy360follow uppost ECD024 85%for theweek5 NPSsurveyClaimantComplimentSettled aCOLL TLunder 7daysRemediateda customercomplaintReturnvoicemailunder 1hourCollaboratedwith MRRnoRONAsfor theweekAssisted ateammateon a 024Got arecordedstatement fora teammateInsuredComplimentEntire teamNOT on thedaily 024contactemail3 waycall withCopartNovoicemailsin 1 dayCompletedCoverage &Liabilityunder 24hoursExplainedintermediaterental to aclaimant100%ReferralHub Usagefor the day5 3rdpartysurveySettleda DOV5availablecalls in 1day

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a translator to communicate with a customer
  2. Overcome a request for a field task
  3. Showed Empathy
  4. 360 follow up post ECD
  5. 024 85% for the week
  6. 5 NPS survey
  7. Claimant Compliment
  8. Settled a COLL TL under 7 days
  9. Remediated a customer complaint
  10. Return voicemail under 1 hour
  11. Collaborated with MRR
  12. no RONAs for the week
  13. Assisted a teammate on a 024
  14. Got a recorded statement for a teammate
  15. Insured Compliment
  16. Entire team NOT on the daily 024 contact email
  17. 3 way call with Copart
  18. No voicemails in 1 day
  19. Completed Coverage & Liability under 24 hours
  20. Explained intermediate rental to a claimant
  21. 100% Referral Hub Usage for the day
  22. 5 3rd party survey
  23. Settled a DOV
  24. 5 available calls in 1 day