Explainedintermediaterental to aclaimantInsuredComplimentEntire teamNOT on thedaily 024contactemailReturnvoicemailunder 1hournoRONAsfor theweek5availablecalls in 1day5 NPSsurvey5 3rdpartysurvey360follow uppost ECDGot arecordedstatement fora teammateOvercomea requestfor a fieldtaskCollaboratedwith MRR100%ReferralHub Usagefor the dayUsed atranslator tocommunicatewith acustomerSettleda DOVClaimantComplimentAssisted ateammateon a 024Novoicemailsin 1 dayCompletedCoverage &Liabilityunder 24hoursRemediateda customercomplaint024 85%for theweek3 waycall withCopartShowedEmpathySettled aCOLL TLunder 7daysExplainedintermediaterental to aclaimantInsuredComplimentEntire teamNOT on thedaily 024contactemailReturnvoicemailunder 1hournoRONAsfor theweek5availablecalls in 1day5 NPSsurvey5 3rdpartysurvey360follow uppost ECDGot arecordedstatement fora teammateOvercomea requestfor a fieldtaskCollaboratedwith MRR100%ReferralHub Usagefor the dayUsed atranslator tocommunicatewith acustomerSettleda DOVClaimantComplimentAssisted ateammateon a 024Novoicemailsin 1 dayCompletedCoverage &Liabilityunder 24hoursRemediateda customercomplaint024 85%for theweek3 waycall withCopartShowedEmpathySettled aCOLL TLunder 7days

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained intermediate rental to a claimant
  2. Insured Compliment
  3. Entire team NOT on the daily 024 contact email
  4. Return voicemail under 1 hour
  5. no RONAs for the week
  6. 5 available calls in 1 day
  7. 5 NPS survey
  8. 5 3rd party survey
  9. 360 follow up post ECD
  10. Got a recorded statement for a teammate
  11. Overcome a request for a field task
  12. Collaborated with MRR
  13. 100% Referral Hub Usage for the day
  14. Used a translator to communicate with a customer
  15. Settled a DOV
  16. Claimant Compliment
  17. Assisted a teammate on a 024
  18. No voicemails in 1 day
  19. Completed Coverage & Liability under 24 hours
  20. Remediated a customer complaint
  21. 024 85% for the week
  22. 3 way call with Copart
  23. Showed Empathy
  24. Settled a COLL TL under 7 days