Got arecordedstatement fora teammateReturnvoicemailunder 1hourUsed atranslator tocommunicatewith acustomer024 85%for theweekShowedEmpathy5availablecalls in 1dayCollaboratedwith MRR5 3rdpartysurveyAssisted ateammateon a 024Explainedintermediaterental to aclaimant360follow uppost ECDRemediateda customercomplaintnoRONAsfor theweekOvercomea requestfor a fieldtaskSettleda DOV3 waycall withCopartCompletedCoverage &Liabilityunder 24hoursClaimantComplimentSettled aCOLL TLunder 7daysEntire teamNOT on thedaily 024contactemail5 NPSsurvey100%ReferralHub Usagefor the dayInsuredComplimentNovoicemailsin 1 dayGot arecordedstatement fora teammateReturnvoicemailunder 1hourUsed atranslator tocommunicatewith acustomer024 85%for theweekShowedEmpathy5availablecalls in 1dayCollaboratedwith MRR5 3rdpartysurveyAssisted ateammateon a 024Explainedintermediaterental to aclaimant360follow uppost ECDRemediateda customercomplaintnoRONAsfor theweekOvercomea requestfor a fieldtaskSettleda DOV3 waycall withCopartCompletedCoverage &Liabilityunder 24hoursClaimantComplimentSettled aCOLL TLunder 7daysEntire teamNOT on thedaily 024contactemail5 NPSsurvey100%ReferralHub Usagefor the dayInsuredComplimentNovoicemailsin 1 day

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a recorded statement for a teammate
  2. Return voicemail under 1 hour
  3. Used a translator to communicate with a customer
  4. 024 85% for the week
  5. Showed Empathy
  6. 5 available calls in 1 day
  7. Collaborated with MRR
  8. 5 3rd party survey
  9. Assisted a teammate on a 024
  10. Explained intermediate rental to a claimant
  11. 360 follow up post ECD
  12. Remediated a customer complaint
  13. no RONAs for the week
  14. Overcome a request for a field task
  15. Settled a DOV
  16. 3 way call with Copart
  17. Completed Coverage & Liability under 24 hours
  18. Claimant Compliment
  19. Settled a COLL TL under 7 days
  20. Entire team NOT on the daily 024 contact email
  21. 5 NPS survey
  22. 100% Referral Hub Usage for the day
  23. Insured Compliment
  24. No voicemails in 1 day