ClaimantComplimentCompletedCoverage &Liabilityunder 24hoursNovoicemailsin 1 dayRemediateda customercomplaintGot arecordedstatement fora teammate3 waycall withCopart5 NPSsurvey5availablecalls in 1day5 3rdpartysurveyCollaboratedwith MRR360follow uppost ECDSettled aCOLL TLunder 7daysEntire teamNOT on thedaily 024contactemailAssisted ateammateon a 024Settleda DOVOvercomea requestfor a fieldtaskExplainedintermediaterental to aclaimantUsed atranslator tocommunicatewith acustomer024 85%for theweek100%ReferralHub Usagefor the dayReturnvoicemailunder 1hourInsuredComplimentShowedEmpathynoRONAsfor theweekClaimantComplimentCompletedCoverage &Liabilityunder 24hoursNovoicemailsin 1 dayRemediateda customercomplaintGot arecordedstatement fora teammate3 waycall withCopart5 NPSsurvey5availablecalls in 1day5 3rdpartysurveyCollaboratedwith MRR360follow uppost ECDSettled aCOLL TLunder 7daysEntire teamNOT on thedaily 024contactemailAssisted ateammateon a 024Settleda DOVOvercomea requestfor a fieldtaskExplainedintermediaterental to aclaimantUsed atranslator tocommunicatewith acustomer024 85%for theweek100%ReferralHub Usagefor the dayReturnvoicemailunder 1hourInsuredComplimentShowedEmpathynoRONAsfor theweek

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Claimant Compliment
  2. Completed Coverage & Liability under 24 hours
  3. No voicemails in 1 day
  4. Remediated a customer complaint
  5. Got a recorded statement for a teammate
  6. 3 way call with Copart
  7. 5 NPS survey
  8. 5 available calls in 1 day
  9. 5 3rd party survey
  10. Collaborated with MRR
  11. 360 follow up post ECD
  12. Settled a COLL TL under 7 days
  13. Entire team NOT on the daily 024 contact email
  14. Assisted a teammate on a 024
  15. Settled a DOV
  16. Overcome a request for a field task
  17. Explained intermediate rental to a claimant
  18. Used a translator to communicate with a customer
  19. 024 85% for the week
  20. 100% Referral Hub Usage for the day
  21. Return voicemail under 1 hour
  22. Insured Compliment
  23. Showed Empathy
  24. no RONAs for the week