Novoicemailsin 1 daynoRONAsfor theweek5availablecalls in 1dayCompletedCoverage &Liabilityunder 24hoursReturnvoicemailunder 1hourGot arecordedstatement fora teammateRemediateda customercomplaint100%ReferralHub Usagefor the dayCollaboratedwith MRRUsed atranslator tocommunicatewith acustomerClaimantComplimentAssisted ateammateon a 024Overcomea requestfor a fieldtask5 NPSsurveyShowedEmpathyEntire teamNOT on thedaily 024contactemail024 85%for theweekExplainedintermediaterental to aclaimant5 3rdpartysurveySettleda DOV360follow uppost ECD3 waycall withCopartSettled aCOLL TLunder 7daysInsuredComplimentNovoicemailsin 1 daynoRONAsfor theweek5availablecalls in 1dayCompletedCoverage &Liabilityunder 24hoursReturnvoicemailunder 1hourGot arecordedstatement fora teammateRemediateda customercomplaint100%ReferralHub Usagefor the dayCollaboratedwith MRRUsed atranslator tocommunicatewith acustomerClaimantComplimentAssisted ateammateon a 024Overcomea requestfor a fieldtask5 NPSsurveyShowedEmpathyEntire teamNOT on thedaily 024contactemail024 85%for theweekExplainedintermediaterental to aclaimant5 3rdpartysurveySettleda DOV360follow uppost ECD3 waycall withCopartSettled aCOLL TLunder 7daysInsuredCompliment

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No voicemails in 1 day
  2. no RONAs for the week
  3. 5 available calls in 1 day
  4. Completed Coverage & Liability under 24 hours
  5. Return voicemail under 1 hour
  6. Got a recorded statement for a teammate
  7. Remediated a customer complaint
  8. 100% Referral Hub Usage for the day
  9. Collaborated with MRR
  10. Used a translator to communicate with a customer
  11. Claimant Compliment
  12. Assisted a teammate on a 024
  13. Overcome a request for a field task
  14. 5 NPS survey
  15. Showed Empathy
  16. Entire team NOT on the daily 024 contact email
  17. 024 85% for the week
  18. Explained intermediate rental to a claimant
  19. 5 3rd party survey
  20. Settled a DOV
  21. 360 follow up post ECD
  22. 3 way call with Copart
  23. Settled a COLL TL under 7 days
  24. Insured Compliment