Settleda DOVExplainedintermediaterental to aclaimantCollaboratedwith MRR5availablecalls in 1dayInsuredComplimentReturnvoicemailunder 1hourRemediateda customercomplaintUsed atranslator tocommunicatewith acustomerCompletedCoverage &Liabilityunder 24hoursNovoicemailsin 1 dayClaimantCompliment024 85%for theweekEntire teamNOT on thedaily 024contactemailAssisted ateammateon a 0243 waycall withCopartGot arecordedstatement fora teammate5 NPSsurveyOvercomea requestfor a fieldtaskShowedEmpathynoRONAsfor theweekSettled aCOLL TLunder 7days360follow uppost ECD5 3rdpartysurvey100%ReferralHub Usagefor the daySettleda DOVExplainedintermediaterental to aclaimantCollaboratedwith MRR5availablecalls in 1dayInsuredComplimentReturnvoicemailunder 1hourRemediateda customercomplaintUsed atranslator tocommunicatewith acustomerCompletedCoverage &Liabilityunder 24hoursNovoicemailsin 1 dayClaimantCompliment024 85%for theweekEntire teamNOT on thedaily 024contactemailAssisted ateammateon a 0243 waycall withCopartGot arecordedstatement fora teammate5 NPSsurveyOvercomea requestfor a fieldtaskShowedEmpathynoRONAsfor theweekSettled aCOLL TLunder 7days360follow uppost ECD5 3rdpartysurvey100%ReferralHub Usagefor the day

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Settled a DOV
  2. Explained intermediate rental to a claimant
  3. Collaborated with MRR
  4. 5 available calls in 1 day
  5. Insured Compliment
  6. Return voicemail under 1 hour
  7. Remediated a customer complaint
  8. Used a translator to communicate with a customer
  9. Completed Coverage & Liability under 24 hours
  10. No voicemails in 1 day
  11. Claimant Compliment
  12. 024 85% for the week
  13. Entire team NOT on the daily 024 contact email
  14. Assisted a teammate on a 024
  15. 3 way call with Copart
  16. Got a recorded statement for a teammate
  17. 5 NPS survey
  18. Overcome a request for a field task
  19. Showed Empathy
  20. no RONAs for the week
  21. Settled a COLL TL under 7 days
  22. 360 follow up post ECD
  23. 5 3rd party survey
  24. 100% Referral Hub Usage for the day