Settled aCOLL TLunder 7days360follow uppost ECDNovoicemailsin 1 dayReturnvoicemailunder 1hourUsed atranslator tocommunicatewith acustomerGot arecordedstatement fora teammateExplainedintermediaterental to aclaimantAssisted ateammateon a 024100%ReferralHub Usagefor the dayEntire teamNOT on thedaily 024contactemailInsuredCompliment3 waycall withCopartShowedEmpathyOvercomea requestfor a fieldtaskSettleda DOVCollaboratedwith MRRClaimantCompliment5availablecalls in 1daynoRONAsfor theweek5 3rdpartysurvey024 85%for theweekRemediateda customercomplaint5 NPSsurveyCompletedCoverage &Liabilityunder 24hoursSettled aCOLL TLunder 7days360follow uppost ECDNovoicemailsin 1 dayReturnvoicemailunder 1hourUsed atranslator tocommunicatewith acustomerGot arecordedstatement fora teammateExplainedintermediaterental to aclaimantAssisted ateammateon a 024100%ReferralHub Usagefor the dayEntire teamNOT on thedaily 024contactemailInsuredCompliment3 waycall withCopartShowedEmpathyOvercomea requestfor a fieldtaskSettleda DOVCollaboratedwith MRRClaimantCompliment5availablecalls in 1daynoRONAsfor theweek5 3rdpartysurvey024 85%for theweekRemediateda customercomplaint5 NPSsurveyCompletedCoverage &Liabilityunder 24hours

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Settled a COLL TL under 7 days
  2. 360 follow up post ECD
  3. No voicemails in 1 day
  4. Return voicemail under 1 hour
  5. Used a translator to communicate with a customer
  6. Got a recorded statement for a teammate
  7. Explained intermediate rental to a claimant
  8. Assisted a teammate on a 024
  9. 100% Referral Hub Usage for the day
  10. Entire team NOT on the daily 024 contact email
  11. Insured Compliment
  12. 3 way call with Copart
  13. Showed Empathy
  14. Overcome a request for a field task
  15. Settled a DOV
  16. Collaborated with MRR
  17. Claimant Compliment
  18. 5 available calls in 1 day
  19. no RONAs for the week
  20. 5 3rd party survey
  21. 024 85% for the week
  22. Remediated a customer complaint
  23. 5 NPS survey
  24. Completed Coverage & Liability under 24 hours