5 3rdpartysurveyAssisted ateammateon a 024Settleda DOVCompletedCoverage &Liabilityunder 24hoursSettled aCOLL TLunder 7daysnoRONAsfor theweekEntire teamNOT on thedaily 024contactemail5 NPSsurvey3 waycall withCopart100%ReferralHub Usagefor the dayShowedEmpathyReturnvoicemailunder 1hourRemediateda customercomplaintClaimantComplimentUsed atranslator tocommunicatewith acustomerCollaboratedwith MRRInsuredComplimentOvercomea requestfor a fieldtask024 85%for theweekExplainedintermediaterental to aclaimant360follow uppost ECD5availablecalls in 1dayNovoicemailsin 1 dayGot arecordedstatement fora teammate5 3rdpartysurveyAssisted ateammateon a 024Settleda DOVCompletedCoverage &Liabilityunder 24hoursSettled aCOLL TLunder 7daysnoRONAsfor theweekEntire teamNOT on thedaily 024contactemail5 NPSsurvey3 waycall withCopart100%ReferralHub Usagefor the dayShowedEmpathyReturnvoicemailunder 1hourRemediateda customercomplaintClaimantComplimentUsed atranslator tocommunicatewith acustomerCollaboratedwith MRRInsuredComplimentOvercomea requestfor a fieldtask024 85%for theweekExplainedintermediaterental to aclaimant360follow uppost ECD5availablecalls in 1dayNovoicemailsin 1 dayGot arecordedstatement fora teammate

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 3rd party survey
  2. Assisted a teammate on a 024
  3. Settled a DOV
  4. Completed Coverage & Liability under 24 hours
  5. Settled a COLL TL under 7 days
  6. no RONAs for the week
  7. Entire team NOT on the daily 024 contact email
  8. 5 NPS survey
  9. 3 way call with Copart
  10. 100% Referral Hub Usage for the day
  11. Showed Empathy
  12. Return voicemail under 1 hour
  13. Remediated a customer complaint
  14. Claimant Compliment
  15. Used a translator to communicate with a customer
  16. Collaborated with MRR
  17. Insured Compliment
  18. Overcome a request for a field task
  19. 024 85% for the week
  20. Explained intermediate rental to a claimant
  21. 360 follow up post ECD
  22. 5 available calls in 1 day
  23. No voicemails in 1 day
  24. Got a recorded statement for a teammate