CompletedCoverage &Liabilityunder 24hoursnoRONAsfor theweekSettleda DOV5 NPSsurveyUsed atranslator tocommunicatewith acustomerExplainedintermediaterental to aclaimantCollaboratedwith MRR5 3rdpartysurveyRemediateda customercomplaintReturnvoicemailunder 1hour5availablecalls in 1day024 85%for theweekEntire teamNOT on thedaily 024contactemail360follow uppost ECDAssisted ateammateon a 024100%ReferralHub Usagefor the daySettled aCOLL TLunder 7daysNovoicemailsin 1 dayOvercomea requestfor a fieldtaskClaimantCompliment3 waycall withCopartInsuredComplimentShowedEmpathyGot arecordedstatement fora teammateCompletedCoverage &Liabilityunder 24hoursnoRONAsfor theweekSettleda DOV5 NPSsurveyUsed atranslator tocommunicatewith acustomerExplainedintermediaterental to aclaimantCollaboratedwith MRR5 3rdpartysurveyRemediateda customercomplaintReturnvoicemailunder 1hour5availablecalls in 1day024 85%for theweekEntire teamNOT on thedaily 024contactemail360follow uppost ECDAssisted ateammateon a 024100%ReferralHub Usagefor the daySettled aCOLL TLunder 7daysNovoicemailsin 1 dayOvercomea requestfor a fieldtaskClaimantCompliment3 waycall withCopartInsuredComplimentShowedEmpathyGot arecordedstatement fora teammate

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Completed Coverage & Liability under 24 hours
  2. no RONAs for the week
  3. Settled a DOV
  4. 5 NPS survey
  5. Used a translator to communicate with a customer
  6. Explained intermediate rental to a claimant
  7. Collaborated with MRR
  8. 5 3rd party survey
  9. Remediated a customer complaint
  10. Return voicemail under 1 hour
  11. 5 available calls in 1 day
  12. 024 85% for the week
  13. Entire team NOT on the daily 024 contact email
  14. 360 follow up post ECD
  15. Assisted a teammate on a 024
  16. 100% Referral Hub Usage for the day
  17. Settled a COLL TL under 7 days
  18. No voicemails in 1 day
  19. Overcome a request for a field task
  20. Claimant Compliment
  21. 3 way call with Copart
  22. Insured Compliment
  23. Showed Empathy
  24. Got a recorded statement for a teammate