5availablecalls in 1dayUsed atranslator tocommunicatewith acustomerInsuredComplimentRemediateda customercomplaintGot arecordedstatement fora teammate360follow uppost ECDAssisted ateammateon a 024Returnvoicemailunder 1hourCompletedCoverage &Liabilityunder 24hours5 3rdpartysurveyOvercomea requestfor a fieldtasknoRONAsfor theweek024 85%for theweekClaimantComplimentSettleda DOVShowedEmpathyNovoicemailsin 1 dayExplainedintermediaterental to aclaimant5 NPSsurveyEntire teamNOT on thedaily 024contactemailCollaboratedwith MRR100%ReferralHub Usagefor the daySettled aCOLL TLunder 7days3 waycall withCopart5availablecalls in 1dayUsed atranslator tocommunicatewith acustomerInsuredComplimentRemediateda customercomplaintGot arecordedstatement fora teammate360follow uppost ECDAssisted ateammateon a 024Returnvoicemailunder 1hourCompletedCoverage &Liabilityunder 24hours5 3rdpartysurveyOvercomea requestfor a fieldtasknoRONAsfor theweek024 85%for theweekClaimantComplimentSettleda DOVShowedEmpathyNovoicemailsin 1 dayExplainedintermediaterental to aclaimant5 NPSsurveyEntire teamNOT on thedaily 024contactemailCollaboratedwith MRR100%ReferralHub Usagefor the daySettled aCOLL TLunder 7days3 waycall withCopart

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 available calls in 1 day
  2. Used a translator to communicate with a customer
  3. Insured Compliment
  4. Remediated a customer complaint
  5. Got a recorded statement for a teammate
  6. 360 follow up post ECD
  7. Assisted a teammate on a 024
  8. Return voicemail under 1 hour
  9. Completed Coverage & Liability under 24 hours
  10. 5 3rd party survey
  11. Overcome a request for a field task
  12. no RONAs for the week
  13. 024 85% for the week
  14. Claimant Compliment
  15. Settled a DOV
  16. Showed Empathy
  17. No voicemails in 1 day
  18. Explained intermediate rental to a claimant
  19. 5 NPS survey
  20. Entire team NOT on the daily 024 contact email
  21. Collaborated with MRR
  22. 100% Referral Hub Usage for the day
  23. Settled a COLL TL under 7 days
  24. 3 way call with Copart