Settled aCOLL TLunder 7days5 NPSsurvey5availablecalls in 1day100%ReferralHub Usagefor the daynoRONAsfor theweek3 waycall withCopartSettleda DOVOvercomea requestfor a fieldtaskNovoicemailsin 1 dayInsuredComplimentShowedEmpathyAssisted ateammateon a 0245 3rdpartysurveyCollaboratedwith MRR360follow uppost ECDRemediateda customercomplaintReturnvoicemailunder 1hourClaimantComplimentCompletedCoverage &Liabilityunder 24hoursUsed atranslator tocommunicatewith acustomer024 85%for theweekExplainedintermediaterental to aclaimantEntire teamNOT on thedaily 024contactemailGot arecordedstatement fora teammateSettled aCOLL TLunder 7days5 NPSsurvey5availablecalls in 1day100%ReferralHub Usagefor the daynoRONAsfor theweek3 waycall withCopartSettleda DOVOvercomea requestfor a fieldtaskNovoicemailsin 1 dayInsuredComplimentShowedEmpathyAssisted ateammateon a 0245 3rdpartysurveyCollaboratedwith MRR360follow uppost ECDRemediateda customercomplaintReturnvoicemailunder 1hourClaimantComplimentCompletedCoverage &Liabilityunder 24hoursUsed atranslator tocommunicatewith acustomer024 85%for theweekExplainedintermediaterental to aclaimantEntire teamNOT on thedaily 024contactemailGot arecordedstatement fora teammate

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Settled a COLL TL under 7 days
  2. 5 NPS survey
  3. 5 available calls in 1 day
  4. 100% Referral Hub Usage for the day
  5. no RONAs for the week
  6. 3 way call with Copart
  7. Settled a DOV
  8. Overcome a request for a field task
  9. No voicemails in 1 day
  10. Insured Compliment
  11. Showed Empathy
  12. Assisted a teammate on a 024
  13. 5 3rd party survey
  14. Collaborated with MRR
  15. 360 follow up post ECD
  16. Remediated a customer complaint
  17. Return voicemail under 1 hour
  18. Claimant Compliment
  19. Completed Coverage & Liability under 24 hours
  20. Used a translator to communicate with a customer
  21. 024 85% for the week
  22. Explained intermediate rental to a claimant
  23. Entire team NOT on the daily 024 contact email
  24. Got a recorded statement for a teammate