5availablecalls in 1day360follow uppost ECDNovoicemailsin 1 day3 waycall withCopart100%ReferralHub Usagefor the dayClaimantComplimentCompletedCoverage &Liabilityunder 24hoursReturnvoicemailunder 1hourGot arecordedstatement fora teammate024 85%for theweekOvercomea requestfor a fieldtaskExplainedintermediaterental to aclaimantSettleda DOVInsuredComplimentUsed atranslator tocommunicatewith acustomerShowedEmpathyCollaboratedwith MRR5 3rdpartysurveyEntire teamNOT on thedaily 024contactemailSettled aCOLL TLunder 7daysAssisted ateammateon a 024Remediateda customercomplaintnoRONAsfor theweek5 NPSsurvey5availablecalls in 1day360follow uppost ECDNovoicemailsin 1 day3 waycall withCopart100%ReferralHub Usagefor the dayClaimantComplimentCompletedCoverage &Liabilityunder 24hoursReturnvoicemailunder 1hourGot arecordedstatement fora teammate024 85%for theweekOvercomea requestfor a fieldtaskExplainedintermediaterental to aclaimantSettleda DOVInsuredComplimentUsed atranslator tocommunicatewith acustomerShowedEmpathyCollaboratedwith MRR5 3rdpartysurveyEntire teamNOT on thedaily 024contactemailSettled aCOLL TLunder 7daysAssisted ateammateon a 024Remediateda customercomplaintnoRONAsfor theweek5 NPSsurvey

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 available calls in 1 day
  2. 360 follow up post ECD
  3. No voicemails in 1 day
  4. 3 way call with Copart
  5. 100% Referral Hub Usage for the day
  6. Claimant Compliment
  7. Completed Coverage & Liability under 24 hours
  8. Return voicemail under 1 hour
  9. Got a recorded statement for a teammate
  10. 024 85% for the week
  11. Overcome a request for a field task
  12. Explained intermediate rental to a claimant
  13. Settled a DOV
  14. Insured Compliment
  15. Used a translator to communicate with a customer
  16. Showed Empathy
  17. Collaborated with MRR
  18. 5 3rd party survey
  19. Entire team NOT on the daily 024 contact email
  20. Settled a COLL TL under 7 days
  21. Assisted a teammate on a 024
  22. Remediated a customer complaint
  23. no RONAs for the week
  24. 5 NPS survey