Used atranslator tocommunicatewith acustomerOvercomea requestfor a fieldtasknoRONAsfor theweekReturnvoicemailunder 1hour360follow uppost ECDEntire teamNOT on thedaily 024contactemailInsuredComplimentSettled aCOLL TLunder 7daysNovoicemailsin 1 day5 3rdpartysurveyCompletedCoverage &Liabilityunder 24hours100%ReferralHub Usagefor the dayShowedEmpathyRemediateda customercomplaint3 waycall withCopart5 NPSsurveyCollaboratedwith MRR024 85%for theweek5availablecalls in 1dayGot arecordedstatement fora teammateSettleda DOVAssisted ateammateon a 024ClaimantComplimentExplainedintermediaterental to aclaimantUsed atranslator tocommunicatewith acustomerOvercomea requestfor a fieldtasknoRONAsfor theweekReturnvoicemailunder 1hour360follow uppost ECDEntire teamNOT on thedaily 024contactemailInsuredComplimentSettled aCOLL TLunder 7daysNovoicemailsin 1 day5 3rdpartysurveyCompletedCoverage &Liabilityunder 24hours100%ReferralHub Usagefor the dayShowedEmpathyRemediateda customercomplaint3 waycall withCopart5 NPSsurveyCollaboratedwith MRR024 85%for theweek5availablecalls in 1dayGot arecordedstatement fora teammateSettleda DOVAssisted ateammateon a 024ClaimantComplimentExplainedintermediaterental to aclaimant

Customer Experience Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used a translator to communicate with a customer
  2. Overcome a request for a field task
  3. no RONAs for the week
  4. Return voicemail under 1 hour
  5. 360 follow up post ECD
  6. Entire team NOT on the daily 024 contact email
  7. Insured Compliment
  8. Settled a COLL TL under 7 days
  9. No voicemails in 1 day
  10. 5 3rd party survey
  11. Completed Coverage & Liability under 24 hours
  12. 100% Referral Hub Usage for the day
  13. Showed Empathy
  14. Remediated a customer complaint
  15. 3 way call with Copart
  16. 5 NPS survey
  17. Collaborated with MRR
  18. 024 85% for the week
  19. 5 available calls in 1 day
  20. Got a recorded statement for a teammate
  21. Settled a DOV
  22. Assisted a teammate on a 024
  23. Claimant Compliment
  24. Explained intermediate rental to a claimant