(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Handled an issue related to weather or other unexpected circumstances.
Suggested a local activity or restaurant that the guest loved.
Helped a guest navigate a change in the resort’s schedule.
Offered a guest an unexpected bonus or upgrade (e.g., better room, free drink).
Trained a colleague on how to provide great service.
Organized transport or logistics for a group event or activity.
Worked with another department (e.g., restaurant, equipment hire) to assist guests.
Helped organize or smooth over a group event for guests.
Worked extra hours or went above and beyond to ensure a successful event.
Helped a guest who had a last-minute change of plans.
Suggested a creative solution to a guest’s problem.
Managed guest or team conflicts effectively.
Made a guest’s day by going above and beyond.
Handled a guest’s complaint about noisy neighbors.
Helped a guest resolve a problem with their booking or room.
Solved an issue before the guest even knew it was a problem.
Stayed calm when dealing with a stressful situation.
Escalated a guest issue to management when needed.
Anticipated a guest’s needs before they asked.
Assisted a guest with mobility or accessibility needs.
Facilitated a smooth check-in or check-out process for a group.
Noticed something that could improve the guest experience and acted on it.
Communicated with suppliers or partners to resolve an issue.
Ensured a guest's dietary needs were met.
Handled a situation where a guest’s expectations weren’t met.
Handled a difficult situation calmly and professionally.
Organized or assisted with an unexpected group activity.
Supported a fellow rep or team member during a busy time.
Received positive feedback from a guest for good service.
Managed a last-minute change in plans or schedule.
Explained resort rules or safety guidelines to a guest.
Handled a large group of university students and ensured they had a great experience.
Solved a problem involving technology (e.g., guest Wi-Fi, app issues).
Gave a guest advice on how to improve their holiday experience.
Worked extra hours to ensure a guest had a great experience.
Listened patiently to a guest’s complaint or concern.
Led or supported a team meeting to prepare for the day's activities.
Provided extra information to a guest without being asked.
Assisted a guest who didn’t speak English well.
Escorted a group of guests to a scheduled activity or event.
Worked with a supplier or partner to solve a guest issue (e.g., equipment, lift pass).
Anticipated and addressed potential guest concerns before they became an issue.
Assisted a guest with a technical issue (e.g., app, Wi-Fi, room key).
Helped a guest with directions or transportation information.
Acted as a liaison between guests and resort staff.
Helped a guest with their ski pass or equipment.
Free!
Collaborated with the resort staff to improve guest experience.
Helped a guest find lost property.
Took initiative to solve a problem before it became a bigger issue.
Apologized to a guest and offered a solution.
Checked in with a guest during their stay to ensure they were happy.
Took the initiative to solve an issue without being asked.
Helped a guest with a special request.
Managed an arrival or departure day.
Identified a risk and took steps to mitigate it before an incident occurred.
Guided a group of guests on a mountain activity.
Worked with a team member to solve a guest’s issue.
Assisted a guest who had an emergency.
Managed a guest’s expectations in a challenging situation.
Provided feedback to a guest about their behavior in a professional way.
Noticed a guest looking confused and offered help.
Handled a logistical issue with transport or accommodation.
Handled a difficult situation with a smile.
Managed a guest's expectations when something went wrong.
Handled a complaint from a group or large party of guests.
Helped a guest resolve a booking or payment issue.
Managed a group of guests who were upset or frustrated.
Led a safety briefing or other guest information session.
Coordinated with other team members to ensure smooth operations.
Supported a guest or colleague with a language barrier.
Handled a service issue that wasn’t your responsibility.
Organized a group event or excursion.
Made sure all guests arrived safely at an event or trip.
Resolved a guest complaint calmly.
Provided guests with information about the local area or resort.
Gave directions to a guest or explained how something works.
Assisted a guest during a medical or emergency situation.
Ensured guest safety during an activity or event.
Stayed calm and resolved an issue during a busy or high-pressure moment.
Provided excellent service during a busy or chaotic time.
