This bingo card has 81 words: Helped a guest with a special request., Resolved a guest complaint calmly., Provided extra information to a guest without being asked., Handled a difficult situation with a smile., Free!, Anticipated a guest’s needs before they asked., Assisted a guest who didn’t speak English well., Gave a guest advice on how to improve their holiday experience., Apologized to a guest and offered a solution., Stayed calm when dealing with a stressful situation., Worked with a team member to solve a guest’s issue., Gave directions to a guest or explained how something works., Helped a guest resolve a booking or payment issue., Provided excellent service during a busy or chaotic time., Offered a guest an unexpected bonus or upgrade (e.g., better room, free drink)., Listened patiently to a guest’s complaint or concern., Helped a guest who had a last-minute change of plans., Made a guest’s day by going above and beyond., Received positive feedback from a guest for good service., Handled a service issue that wasn’t your responsibility., Managed a group of guests who were upset or frustrated., Helped a guest find lost property., Assisted a guest with a technical issue (e.g., app, Wi-Fi, room key)., Handled a guest’s complaint about noisy neighbors., Suggested a local activity or restaurant that the guest loved., Helped a guest navigate a change in the resort’s schedule., Managed a guest's expectations when something went wrong., Helped a guest with directions or transportation information., Worked with a supplier or partner to solve a guest issue (e.g., equipment, lift pass)., Assisted a guest with mobility or accessibility needs., Noticed a guest looking confused and offered help., Escalated a guest issue to management when needed., Handled a situation where a guest’s expectations weren’t met., Assisted a guest who had an emergency., Worked extra hours to ensure a guest had a great experience., Took initiative to solve a problem before it became a bigger issue., Helped organize or smooth over a group event for guests., Handled a complaint from a group or large party of guests., Suggested a creative solution to a guest’s problem., Solved an issue before the guest even knew it was a problem., Trained a colleague on how to provide great service., Helped a guest with their ski pass or equipment., Organized a group event or excursion., Guided a group of guests on a mountain activity., Managed an arrival or departure day., Handled a logistical issue with transport or accommodation., Provided guests with information about the local area or resort., Helped a guest resolve a problem with their booking or room., Acted as a liaison between guests and resort staff., Ensured guest safety during an activity or event., Checked in with a guest during their stay to ensure they were happy., Coordinated with other team members to ensure smooth operations., Communicated with suppliers or partners to resolve an issue., Led a safety briefing or other guest information session., Anticipated and addressed potential guest concerns before they became an issue., Managed a last-minute change in plans or schedule., Organized transport or logistics for a group event or activity., Ensured a guest's dietary needs were met., Took the initiative to solve an issue without being asked., Worked with another department (e.g., restaurant, equipment hire) to assist guests., Assisted a guest during a medical or emergency situation., Handled a difficult situation calmly and professionally., Supported a fellow rep or team member during a busy time., Explained resort rules or safety guidelines to a guest., Solved a problem involving technology (e.g., guest Wi-Fi, app issues)., Made sure all guests arrived safely at an event or trip., Facilitated a smooth check-in or check-out process for a group., Provided feedback to a guest about their behavior in a professional way., Organized or assisted with an unexpected group activity., Stayed calm and resolved an issue during a busy or high-pressure moment., Collaborated with the resort staff to improve guest experience., Escorted a group of guests to a scheduled activity or event., Managed a guest’s expectations in a challenging situation., Led or supported a team meeting to prepare for the day's activities., Worked extra hours or went above and beyond to ensure a successful event., Identified a risk and took steps to mitigate it before an incident occurred., Handled a large group of university students and ensured they had a great experience., Supported a guest or colleague with a language barrier., Noticed something that could improve the guest experience and acted on it., Managed guest or team conflicts effectively. and Handled an issue related to weather or other unexpected circumstances..
Customer Service Week: Mission Possible | TO | BAJOUK'S VERSION | Customer Service Bingo | Customer Service | WAVES Client Services Bingo
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