(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer's last name starts with S or B
Technician calls for a Personal Schedule Entry
Used the CEC Transfer List
Customer needing a confirmation email re-sent
Equipment will be found in the 'dirty utility room'
Customer calling from Respiratory
Used serial number or secondary search
Customer is at 'St. Vincent 86th Street'
Customer is with MUSC
Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
Vendor Call (Recall, onsite warm transfer, etc.)
GE Channel Services call/email
Transfer to Supply Chain/ Procurement
Reported an incorrect or unrecognized caller ID
Case created with Mission Critical banner
Customer has duplicate contact records and you confirm the correct one
You say "that's okay" when the customer doesn't have the CEID
Patient on the table/in the room
Acknowledged a WOT for a technician
ROTA adjustment request
Customer is with SSM Health
Caller doesn't know the problem with the equipment
Case created for a 'Safety Check' on a new device or for a case
Case created with Critical Response banner
Customer calling to cancel a case
Followed the 'When to CC a Manager' document for a second/third update request
