Reported anincorrect orunrecognizedcaller IDCallerdoesn't knowthe problemwith theequipmentCustomercalling tocancel acaseAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheetROTAadjustmentrequestUsed serialnumber orsecondarysearchFollowed the'When to CC aManager'document for asecond/thirdupdate requestCasecreated withCriticalResponsebannerAcknowledgeda WOT for atechnicianUsed theCECTransferListCustomercalling fromRespiratoryCustomeris withSSMHealthGEChannelServicescall/emailCustomerneeding aconfirmationemail re-sentTechniciancalls for aPersonalScheduleEntryVendor Call(Recall,onsite warmtransfer, etc.)Transfer toSupplyChain/ProcurementYou say "that'sokay" whenthe customerdoesn't havethe CEIDCase createdfor a 'SafetyCheck' on anew deviceor for a caseCustomer hasduplicatecontact recordsand youconfirm thecorrect onePatient onthetable/inthe roomCasecreated withMissionCriticalbannerCustomeris withMUSCCustomeris at 'St.Vincent86th Street'Customer'slast namestarts withS or BEquipmentwill be foundin the 'dirtyutility room'Reported anincorrect orunrecognizedcaller IDCallerdoesn't knowthe problemwith theequipmentCustomercalling tocancel acaseAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheetROTAadjustmentrequestUsed serialnumber orsecondarysearchFollowed the'When to CC aManager'document for asecond/thirdupdate requestCasecreated withCriticalResponsebannerAcknowledgeda WOT for atechnicianUsed theCECTransferListCustomercalling fromRespiratoryCustomeris withSSMHealthGEChannelServicescall/emailCustomerneeding aconfirmationemail re-sentTechniciancalls for aPersonalScheduleEntryVendor Call(Recall,onsite warmtransfer, etc.)Transfer toSupplyChain/ProcurementYou say "that'sokay" whenthe customerdoesn't havethe CEIDCase createdfor a 'SafetyCheck' on anew deviceor for a caseCustomer hasduplicatecontact recordsand youconfirm thecorrect onePatient onthetable/inthe roomCasecreated withMissionCriticalbannerCustomeris withMUSCCustomeris at 'St.Vincent86th Street'Customer'slast namestarts withS or BEquipmentwill be foundin the 'dirtyutility room'

CEC CSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reported an incorrect or unrecognized caller ID
  2. Caller doesn't know the problem with the equipment
  3. Customer calling to cancel a case
  4. Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
  5. ROTA adjustment request
  6. Used serial number or secondary search
  7. Followed the 'When to CC a Manager' document for a second/third update request
  8. Case created with Critical Response banner
  9. Acknowledged a WOT for a technician
  10. Used the CEC Transfer List
  11. Customer calling from Respiratory
  12. Customer is with SSM Health
  13. GE Channel Services call/email
  14. Customer needing a confirmation email re-sent
  15. Technician calls for a Personal Schedule Entry
  16. Vendor Call (Recall, onsite warm transfer, etc.)
  17. Transfer to Supply Chain/ Procurement
  18. You say "that's okay" when the customer doesn't have the CEID
  19. Case created for a 'Safety Check' on a new device or for a case
  20. Customer has duplicate contact records and you confirm the correct one
  21. Patient on the table/in the room
  22. Case created with Mission Critical banner
  23. Customer is with MUSC
  24. Customer is at 'St. Vincent 86th Street'
  25. Customer's last name starts with S or B
  26. Equipment will be found in the 'dirty utility room'