(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer is at 'St. Vincent 86th Street'
Customer's last name starts with S or B
You say "that's okay" when the customer doesn't have the CEID
Case created with Mission Critical banner
Customer needing a confirmation email re-sent
Customer calling to cancel a case
Technician calls for a Personal Schedule Entry
ROTA adjustment request
Case created for a 'Safety Check' on a new device or for a case
Acknowledged a WOT for a technician
Used serial number or secondary search
Customer calling from Respiratory
Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
Caller doesn't know the problem with the equipment
Reported an incorrect or unrecognized caller ID
Used the CEC Transfer List
GE Channel Services call/email
Vendor Call (Recall, onsite warm transfer, etc.)
Patient on the table/in the room
Transfer to Supply Chain/ Procurement
Customer is with MUSC
Case created with Critical Response banner
Customer has duplicate contact records and you confirm the correct one
Equipment will be found in the 'dirty utility room'
Followed the 'When to CC a Manager' document for a second/third update request
