Vendor Call(Recall,onsite warmtransfer, etc.)Patient onthetable/inthe roomCustomeris at 'St.Vincent86th Street'Techniciancalls for aPersonalScheduleEntryAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheetAcknowledgeda WOT for atechnicianCase createdfor a 'SafetyCheck' on anew deviceor for a caseCallerdoesn't knowthe problemwith theequipmentUsed serialnumber orsecondarysearchYou say "that'sokay" whenthe customerdoesn't havethe CEIDCustomercalling fromRespiratoryCustomercalling tocancel acaseROTAadjustmentrequestTransfer toSupplyChain/ProcurementCasecreated withCriticalResponsebannerUsed theCECTransferListGEChannelServicescall/emailCustomeris withSSMHealthCustomerneeding aconfirmationemail re-sentCasecreated withMissionCriticalbannerFollowed the'When to CC aManager'document for asecond/thirdupdate requestEquipmentwill be foundin the 'dirtyutility room'Customer'slast namestarts withS or BCustomer hasduplicatecontact recordsand youconfirm thecorrect oneReported anincorrect orunrecognizedcaller IDCustomeris withMUSCVendor Call(Recall,onsite warmtransfer, etc.)Patient onthetable/inthe roomCustomeris at 'St.Vincent86th Street'Techniciancalls for aPersonalScheduleEntryAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheetAcknowledgeda WOT for atechnicianCase createdfor a 'SafetyCheck' on anew deviceor for a caseCallerdoesn't knowthe problemwith theequipmentUsed serialnumber orsecondarysearchYou say "that'sokay" whenthe customerdoesn't havethe CEIDCustomercalling fromRespiratoryCustomercalling tocancel acaseROTAadjustmentrequestTransfer toSupplyChain/ProcurementCasecreated withCriticalResponsebannerUsed theCECTransferListGEChannelServicescall/emailCustomeris withSSMHealthCustomerneeding aconfirmationemail re-sentCasecreated withMissionCriticalbannerFollowed the'When to CC aManager'document for asecond/thirdupdate requestEquipmentwill be foundin the 'dirtyutility room'Customer'slast namestarts withS or BCustomer hasduplicatecontact recordsand youconfirm thecorrect oneReported anincorrect orunrecognizedcaller IDCustomeris withMUSC

CEC CSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Vendor Call (Recall, onsite warm transfer, etc.)
  2. Patient on the table/in the room
  3. Customer is at 'St. Vincent 86th Street'
  4. Technician calls for a Personal Schedule Entry
  5. Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
  6. Acknowledged a WOT for a technician
  7. Case created for a 'Safety Check' on a new device or for a case
  8. Caller doesn't know the problem with the equipment
  9. Used serial number or secondary search
  10. You say "that's okay" when the customer doesn't have the CEID
  11. Customer calling from Respiratory
  12. Customer calling to cancel a case
  13. ROTA adjustment request
  14. Transfer to Supply Chain/ Procurement
  15. Case created with Critical Response banner
  16. Used the CEC Transfer List
  17. GE Channel Services call/email
  18. Customer is with SSM Health
  19. Customer needing a confirmation email re-sent
  20. Case created with Mission Critical banner
  21. Followed the 'When to CC a Manager' document for a second/third update request
  22. Equipment will be found in the 'dirty utility room'
  23. Customer's last name starts with S or B
  24. Customer has duplicate contact records and you confirm the correct one
  25. Reported an incorrect or unrecognized caller ID
  26. Customer is with MUSC