Reported anincorrect orunrecognizedcaller IDCasecreated withCriticalResponsebannerCustomercalling fromRespiratoryVendor Call(Recall,onsite warmtransfer, etc.)Customerneeding aconfirmationemail re-sentAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheetCustomeris at 'St.Vincent86th Street'Transfer toSupplyChain/ProcurementFollowed the'When to CC aManager'document for asecond/thirdupdate requestCustomer'slast namestarts withS or BTechniciancalls for aPersonalScheduleEntryAcknowledgeda WOT for atechnicianROTAadjustmentrequestGEChannelServicescall/emailCasecreated withMissionCriticalbannerCustomeris withMUSCCustomeris withSSMHealthCallerdoesn't knowthe problemwith theequipmentCustomercalling tocancel acaseCustomer hasduplicatecontact recordsand youconfirm thecorrect oneUsed theCECTransferListCase createdfor a 'SafetyCheck' on anew deviceor for a caseEquipmentwill be foundin the 'dirtyutility room'Used serialnumber orsecondarysearchPatient onthetable/inthe roomYou say "that'sokay" whenthe customerdoesn't havethe CEIDReported anincorrect orunrecognizedcaller IDCasecreated withCriticalResponsebannerCustomercalling fromRespiratoryVendor Call(Recall,onsite warmtransfer, etc.)Customerneeding aconfirmationemail re-sentAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheetCustomeris at 'St.Vincent86th Street'Transfer toSupplyChain/ProcurementFollowed the'When to CC aManager'document for asecond/thirdupdate requestCustomer'slast namestarts withS or BTechniciancalls for aPersonalScheduleEntryAcknowledgeda WOT for atechnicianROTAadjustmentrequestGEChannelServicescall/emailCasecreated withMissionCriticalbannerCustomeris withMUSCCustomeris withSSMHealthCallerdoesn't knowthe problemwith theequipmentCustomercalling tocancel acaseCustomer hasduplicatecontact recordsand youconfirm thecorrect oneUsed theCECTransferListCase createdfor a 'SafetyCheck' on anew deviceor for a caseEquipmentwill be foundin the 'dirtyutility room'Used serialnumber orsecondarysearchPatient onthetable/inthe roomYou say "that'sokay" whenthe customerdoesn't havethe CEID

CEC CSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reported an incorrect or unrecognized caller ID
  2. Case created with Critical Response banner
  3. Customer calling from Respiratory
  4. Vendor Call (Recall, onsite warm transfer, etc.)
  5. Customer needing a confirmation email re-sent
  6. Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
  7. Customer is at 'St. Vincent 86th Street'
  8. Transfer to Supply Chain/ Procurement
  9. Followed the 'When to CC a Manager' document for a second/third update request
  10. Customer's last name starts with S or B
  11. Technician calls for a Personal Schedule Entry
  12. Acknowledged a WOT for a technician
  13. ROTA adjustment request
  14. GE Channel Services call/email
  15. Case created with Mission Critical banner
  16. Customer is with MUSC
  17. Customer is with SSM Health
  18. Caller doesn't know the problem with the equipment
  19. Customer calling to cancel a case
  20. Customer has duplicate contact records and you confirm the correct one
  21. Used the CEC Transfer List
  22. Case created for a 'Safety Check' on a new device or for a case
  23. Equipment will be found in the 'dirty utility room'
  24. Used serial number or secondary search
  25. Patient on the table/in the room
  26. You say "that's okay" when the customer doesn't have the CEID