(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Caller doesn't know the problem with the equipment
Reported an incorrect or unrecognized caller ID
Customer's last name starts with S or B
Case created with Mission Critical banner
Technician calls for a Personal Schedule Entry
Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
Acknowledged a WOT for a technician
Transfer to Supply Chain/ Procurement
Used serial number or secondary search
You say "that's okay" when the customer doesn't have the CEID
Used the CEC Transfer List
Case created for a 'Safety Check' on a new device or for a case
Customer calling from Respiratory
Customer has duplicate contact records and you confirm the correct one
Equipment will be found in the 'dirty utility room'
Case created with Critical Response banner
ROTA adjustment request
Customer calling to cancel a case
Customer is with MUSC
Patient on the table/in the room
Customer is at 'St. Vincent 86th Street'
Vendor Call (Recall, onsite warm transfer, etc.)
Customer is with SSM Health
Followed the 'When to CC a Manager' document for a second/third update request
