(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller doesn't know the problem with the equipment
Customer has duplicate contact records and you confirm the correct one
Customer needing a confirmation email re-sent
Case created for a 'Safety Check' on a new device or for a case
Patient on the table/in the room
Equipment will be found in the 'dirty utility room'
GE Channel Services call/email
Technician calls for a Personal Schedule Entry
Customer's last name starts with S or B
Case created with Mission Critical banner
Customer is at 'St. Vincent 86th Street'
Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
Reported an incorrect or unrecognized caller ID
Customer is with SSM Health
Customer is with MUSC
Followed the 'When to CC a Manager' document for a second/third update request
Used serial number or secondary search
Case created with Critical Response banner
Used the CEC Transfer List
Customer calling to cancel a case
Acknowledged a WOT for a technician
Customer calling from Respiratory
You say "that's okay" when the customer doesn't have the CEID
