(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Used the CEC Transfer List
Reported an incorrect or unrecognized caller ID
Vendor Call (Recall, onsite warm transfer, etc.)
Customer is at 'St. Vincent 86th Street'
Transfer to Supply Chain/ Procurement
Caller doesn't know the problem with the equipment
Equipment will be found in the 'dirty utility room'
Used serial number or secondary search
Customer calling from Respiratory
Customer is with SSM Health
Case created with Mission Critical banner
ROTA adjustment request
You say "that's okay" when the customer doesn't have the CEID
Customer's last name starts with S or B
Followed the 'When to CC a Manager' document for a second/third update request
Customer is with MUSC
Acknowledged a WOT for a technician
Customer calling to cancel a case
Customer has duplicate contact records and you confirm the correct one
Case created for a 'Safety Check' on a new device or for a case
GE Channel Services call/email
Case created with Critical Response banner
Patient on the table/in the room
Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
