(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Customer calling from Respiratory
ROTA adjustment request
Used serial number or secondary search
Technician calls for a Personal Schedule Entry
Vendor Call (Recall, onsite warm transfer, etc.)
Customer's last name starts with S or B
Caller doesn't know the problem with the equipment
Customer needing a confirmation email re-sent
Customer is with SSM Health
Transfer to Supply Chain/ Procurement
Equipment will be found in the 'dirty utility room'
Customer is at 'St. Vincent 86th Street'
Customer calling to cancel a case
Used the CEC Transfer List
Customer has duplicate contact records and you confirm the correct one
Reported an incorrect or unrecognized caller ID
Case created with Mission Critical banner
Case created with Critical Response banner
Followed the 'When to CC a Manager' document for a second/third update request
Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
Acknowledged a WOT for a technician
Case created for a 'Safety Check' on a new device or for a case
You say "that's okay" when the customer doesn't have the CEID
