Case createdfor a 'SafetyCheck' on anew deviceor for a caseTransfer toSupplyChain/ProcurementAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheetCustomerneeding aconfirmationemail re-sentCustomer'slast namestarts withS or BEquipmentwill be foundin the 'dirtyutility room'Casecreated withCriticalResponsebannerTechniciancalls for aPersonalScheduleEntryAcknowledgeda WOT for atechnicianUsed serialnumber orsecondarysearchCustomercalling tocancel acaseCustomer hasduplicatecontact recordsand youconfirm thecorrect onePatient onthetable/inthe roomYou say "that'sokay" whenthe customerdoesn't havethe CEIDCustomeris at 'St.Vincent86th Street'Followed the'When to CC aManager'document for asecond/thirdupdate requestCallerdoesn't knowthe problemwith theequipmentGEChannelServicescall/emailCustomercalling fromRespiratoryROTAadjustmentrequestCustomeris withMUSCReported anincorrect orunrecognizedcaller IDVendor Call(Recall,onsite warmtransfer, etc.)Customeris withSSMHealthUsed theCECTransferListCasecreated withMissionCriticalbannerCase createdfor a 'SafetyCheck' on anew deviceor for a caseTransfer toSupplyChain/ProcurementAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheetCustomerneeding aconfirmationemail re-sentCustomer'slast namestarts withS or BEquipmentwill be foundin the 'dirtyutility room'Casecreated withCriticalResponsebannerTechniciancalls for aPersonalScheduleEntryAcknowledgeda WOT for atechnicianUsed serialnumber orsecondarysearchCustomercalling tocancel acaseCustomer hasduplicatecontact recordsand youconfirm thecorrect onePatient onthetable/inthe roomYou say "that'sokay" whenthe customerdoesn't havethe CEIDCustomeris at 'St.Vincent86th Street'Followed the'When to CC aManager'document for asecond/thirdupdate requestCallerdoesn't knowthe problemwith theequipmentGEChannelServicescall/emailCustomercalling fromRespiratoryROTAadjustmentrequestCustomeris withMUSCReported anincorrect orunrecognizedcaller IDVendor Call(Recall,onsite warmtransfer, etc.)Customeris withSSMHealthUsed theCECTransferListCasecreated withMissionCriticalbanner

CEC CSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case created for a 'Safety Check' on a new device or for a case
  2. Transfer to Supply Chain/ Procurement
  3. Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet
  4. Customer needing a confirmation email re-sent
  5. Customer's last name starts with S or B
  6. Equipment will be found in the 'dirty utility room'
  7. Case created with Critical Response banner
  8. Technician calls for a Personal Schedule Entry
  9. Acknowledged a WOT for a technician
  10. Used serial number or secondary search
  11. Customer calling to cancel a case
  12. Customer has duplicate contact records and you confirm the correct one
  13. Patient on the table/in the room
  14. You say "that's okay" when the customer doesn't have the CEID
  15. Customer is at 'St. Vincent 86th Street'
  16. Followed the 'When to CC a Manager' document for a second/third update request
  17. Caller doesn't know the problem with the equipment
  18. GE Channel Services call/email
  19. Customer calling from Respiratory
  20. ROTA adjustment request
  21. Customer is with MUSC
  22. Reported an incorrect or unrecognized caller ID
  23. Vendor Call (Recall, onsite warm transfer, etc.)
  24. Customer is with SSM Health
  25. Used the CEC Transfer List
  26. Case created with Mission Critical banner