Customer hasduplicatecontact recordsand youconfirm thecorrect oneYou say "that'sokay" whenthe customerdoesn't havethe CEIDReported anincorrect orunrecognizedcaller IDTechniciancalls for aPersonalScheduleEntryCustomeris withSSMHealthCallerdoesn't knowthe problemwith theequipmentCasecreated withCriticalResponsebannerEquipmentwill be foundin the 'dirtyutility room'Transfer toSupplyChain/ProcurementCustomercalling fromRespiratoryUsed theCECTransferListCustomerneeding aconfirmationemail re-sentCustomeris withMUSCVendor Call(Recall,onsite warmtransfer, etc.)Acknowledgeda WOT for atechnicianUsed serialnumber orsecondarysearchCase createdfor a 'SafetyCheck' on anew deviceor for a caseCasecreated withMissionCriticalbannerCustomeris at 'St.Vincent86th Street'Patient onthetable/inthe roomGEChannelServicescall/emailFollowed the'When to CC aManager'document for asecond/thirdupdate requestCustomer'slast namestarts withS or BCustomercalling tocancel acaseROTAadjustmentrequestAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheetCustomer hasduplicatecontact recordsand youconfirm thecorrect oneYou say "that'sokay" whenthe customerdoesn't havethe CEIDReported anincorrect orunrecognizedcaller IDTechniciancalls for aPersonalScheduleEntryCustomeris withSSMHealthCallerdoesn't knowthe problemwith theequipmentCasecreated withCriticalResponsebannerEquipmentwill be foundin the 'dirtyutility room'Transfer toSupplyChain/ProcurementCustomercalling fromRespiratoryUsed theCECTransferListCustomerneeding aconfirmationemail re-sentCustomeris withMUSCVendor Call(Recall,onsite warmtransfer, etc.)Acknowledgeda WOT for atechnicianUsed serialnumber orsecondarysearchCase createdfor a 'SafetyCheck' on anew deviceor for a caseCasecreated withMissionCriticalbannerCustomeris at 'St.Vincent86th Street'Patient onthetable/inthe roomGEChannelServicescall/emailFollowed the'When to CC aManager'document for asecond/thirdupdate requestCustomer'slast namestarts withS or BCustomercalling tocancel acaseROTAadjustmentrequestAttempt to refercustomer afterverifyingequipment ishandled by adifferent deptusing a site sheet

CEC CSA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has duplicate contact records and you confirm the correct one
  2. You say "that's okay" when the customer doesn't have the CEID
  3. Reported an incorrect or unrecognized caller ID
  4. Technician calls for a Personal Schedule Entry
  5. Customer is with SSM Health
  6. Caller doesn't know the problem with the equipment
  7. Case created with Critical Response banner
  8. Equipment will be found in the 'dirty utility room'
  9. Transfer to Supply Chain/ Procurement
  10. Customer calling from Respiratory
  11. Used the CEC Transfer List
  12. Customer needing a confirmation email re-sent
  13. Customer is with MUSC
  14. Vendor Call (Recall, onsite warm transfer, etc.)
  15. Acknowledged a WOT for a technician
  16. Used serial number or secondary search
  17. Case created for a 'Safety Check' on a new device or for a case
  18. Case created with Mission Critical banner
  19. Customer is at 'St. Vincent 86th Street'
  20. Patient on the table/in the room
  21. GE Channel Services call/email
  22. Followed the 'When to CC a Manager' document for a second/third update request
  23. Customer's last name starts with S or B
  24. Customer calling to cancel a case
  25. ROTA adjustment request
  26. Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet