This bingo card has a free space and 26 words: Transfer to Supply Chain/ Procurement, Acknowledged a WOT for a technician, Equipment will be found in the 'dirty utility room', Customer has duplicate contact records and you confirm the correct one, Followed the 'When to CC a Manager' document for a second/third update request, Attempt to refer customer after verifying equipment is handled by a different dept using a site sheet, You say "that's okay" when the customer doesn't have the CEID, Case created with Mission Critical banner, Customer needing a confirmation email re-sent, Customer's last name starts with S or B, Case created for a 'Safety Check' on a new device or for a case, Case created with Critical Response banner, Caller doesn't know the problem with the equipment, Reported an incorrect or unrecognized caller ID, Used serial number or secondary search, Patient on the table/in the room, ROTA adjustment request, GE Channel Services call/email, Customer calling to cancel a case, Customer is at 'St. Vincent 86th Street', Used the CEC Transfer List, Technician calls for a Personal Schedule Entry, Customer calling from Respiratory, Vendor Call (Recall, onsite warm transfer, etc.), Customer is with MUSC and Customer is with SSM Health.
Reception Scenarios | KC Bingo | BIT BINGO | Bingo! | Contact Center Bingo!
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