Customerhas a specialordered partin and wantsto schedule itCustomerwants to get insooner than thenext availableappointmentCustomerneedsnew wiperbladesThe JLR deskdoesn't pick upthe phonewhen you needthem for astatus updateYou had tomake a JoeZitoappointmentCustomerschedulesan oilchangeappointmentCustomer asksif you work in acall center/orhas knowledgethat we are oneCustomerschedules arecallappointment fortheir vehicleCustomer isscheduling toget their wintertires put on thatare stored withusYoutransferred acustomer tothe collisionshopCustomerschedules adetailappointmentCustomer isinsisting onspeaking totheir favoriteadvisorYou transferreda customer tothe partsdepartment fortiresCustomerwants to comein same dayfor an oilchange serviceCustomerdrives aLandRoverCustomerdoesn't knowwhat kind ofcar theydriveThe Toyota storehangs up on youor doesn'tanswer thephone when youcall downYou had tospeak witha servicemanagerCustomerstire light isonCustomer isupset abouttheirpreviousserviceCustomerhas mileageabove 100KCustomercalls you bythe wrongnameCustomerhas an oilchangepackage withusCustomerskey fobbattery isdeadCustomerhas a specialordered partin and wantsto schedule itCustomerwants to get insooner than thenext availableappointmentCustomerneedsnew wiperbladesThe JLR deskdoesn't pick upthe phonewhen you needthem for astatus updateYou had tomake a JoeZitoappointmentCustomerschedulesan oilchangeappointmentCustomer asksif you work in acall center/orhas knowledgethat we are oneCustomerschedules arecallappointment fortheir vehicleCustomer isscheduling toget their wintertires put on thatare stored withusYoutransferred acustomer tothe collisionshopCustomerschedules adetailappointmentCustomer isinsisting onspeaking totheir favoriteadvisorYou transferreda customer tothe partsdepartment fortiresCustomerwants to comein same dayfor an oilchange serviceCustomerdrives aLandRoverCustomerdoesn't knowwhat kind ofcar theydriveThe Toyota storehangs up on youor doesn'tanswer thephone when youcall downYou had tospeak witha servicemanagerCustomerstire light isonCustomer isupset abouttheirpreviousserviceCustomerhas mileageabove 100KCustomercalls you bythe wrongnameCustomerhas an oilchangepackage withusCustomerskey fobbattery isdead

CDC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has a special ordered part in and wants to schedule it
  2. Customer wants to get in sooner than the next available appointment
  3. Customer needs new wiper blades
  4. The JLR desk doesn't pick up the phone when you need them for a status update
  5. You had to make a Joe Zito appointment
  6. Customer schedules an oil change appointment
  7. Customer asks if you work in a call center/or has knowledge that we are one
  8. Customer schedules a recall appointment for their vehicle
  9. Customer is scheduling to get their winter tires put on that are stored with us
  10. You transferred a customer to the collision shop
  11. Customer schedules a detail appointment
  12. Customer is insisting on speaking to their favorite advisor
  13. You transferred a customer to the parts department for tires
  14. Customer wants to come in same day for an oil change service
  15. Customer drives a Land Rover
  16. Customer doesn't know what kind of car they drive
  17. The Toyota store hangs up on you or doesn't answer the phone when you call down
  18. You had to speak with a service manager
  19. Customers tire light is on
  20. Customer is upset about their previous service
  21. Customer has mileage above 100K
  22. Customer calls you by the wrong name
  23. Customer has an oil change package with us
  24. Customers key fob battery is dead