The JLR deskdoesn't pick upthe phonewhen you needthem for astatus updateCustomerschedules arecallappointment fortheir vehicleCustomerschedules adetailappointmentCustomer asksif you work in acall center/orhas knowledgethat we are oneCustomer isinsisting onspeaking totheir favoriteadvisorCustomer isscheduling toget their wintertires put on thatare stored withusYoutransferred acustomer tothe collisionshopThe Toyota storehangs up on youor doesn'tanswer thephone when youcall downCustomer isupset abouttheirpreviousserviceCustomerwants to get insooner than thenext availableappointmentCustomerhas a specialordered partin and wantsto schedule itYou had tomake a JoeZitoappointmentYou had tospeak witha servicemanagerCustomerstire light isonCustomerwants to comein same dayfor an oilchange serviceYou transferreda customer tothe partsdepartment fortiresCustomercalls you bythe wrongnameCustomerdrives aLandRoverCustomerdoesn't knowwhat kind ofcar theydriveCustomerschedulesan oilchangeappointmentCustomerskey fobbattery isdeadCustomerhas an oilchangepackage withusCustomerhas mileageabove 100KCustomerneedsnew wiperbladesThe JLR deskdoesn't pick upthe phonewhen you needthem for astatus updateCustomerschedules arecallappointment fortheir vehicleCustomerschedules adetailappointmentCustomer asksif you work in acall center/orhas knowledgethat we are oneCustomer isinsisting onspeaking totheir favoriteadvisorCustomer isscheduling toget their wintertires put on thatare stored withusYoutransferred acustomer tothe collisionshopThe Toyota storehangs up on youor doesn'tanswer thephone when youcall downCustomer isupset abouttheirpreviousserviceCustomerwants to get insooner than thenext availableappointmentCustomerhas a specialordered partin and wantsto schedule itYou had tomake a JoeZitoappointmentYou had tospeak witha servicemanagerCustomerstire light isonCustomerwants to comein same dayfor an oilchange serviceYou transferreda customer tothe partsdepartment fortiresCustomercalls you bythe wrongnameCustomerdrives aLandRoverCustomerdoesn't knowwhat kind ofcar theydriveCustomerschedulesan oilchangeappointmentCustomerskey fobbattery isdeadCustomerhas an oilchangepackage withusCustomerhas mileageabove 100KCustomerneedsnew wiperblades

CDC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The JLR desk doesn't pick up the phone when you need them for a status update
  2. Customer schedules a recall appointment for their vehicle
  3. Customer schedules a detail appointment
  4. Customer asks if you work in a call center/or has knowledge that we are one
  5. Customer is insisting on speaking to their favorite advisor
  6. Customer is scheduling to get their winter tires put on that are stored with us
  7. You transferred a customer to the collision shop
  8. The Toyota store hangs up on you or doesn't answer the phone when you call down
  9. Customer is upset about their previous service
  10. Customer wants to get in sooner than the next available appointment
  11. Customer has a special ordered part in and wants to schedule it
  12. You had to make a Joe Zito appointment
  13. You had to speak with a service manager
  14. Customers tire light is on
  15. Customer wants to come in same day for an oil change service
  16. You transferred a customer to the parts department for tires
  17. Customer calls you by the wrong name
  18. Customer drives a Land Rover
  19. Customer doesn't know what kind of car they drive
  20. Customer schedules an oil change appointment
  21. Customers key fob battery is dead
  22. Customer has an oil change package with us
  23. Customer has mileage above 100K
  24. Customer needs new wiper blades