(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer is upset about their previous service
You transferred a customer to the parts department for tires
You had to make a Joe Zito appointment
Customer schedules an oil change appointment
You had to speak with a service manager
Customer wants to get in sooner than the next available appointment
Customer schedules a detail appointment
Customer wants to come in same day for an oil change service
Customer calls you by the wrong name
Customer is insisting on speaking to their favorite advisor
Customers key fob battery is dead
Customer has an oil change package with us
Customers tire light is on
Customer schedules a recall appointment for their vehicle
You transferred a customer to the collision shop
Customer drives a Land Rover
The JLR desk doesn't pick up the phone when you need them for a status update
Customer needs new wiper blades
The Toyota store hangs up on you or doesn't answer the phone when you call down
Customer asks if you work in a call center/or has knowledge that we are one
Customer has mileage above 100K
Customer has a special ordered part in and wants to schedule it
Customer is scheduling to get their winter tires put on that are stored with us
