This bingo card has a free space and 24 words: Customer wants to get in sooner than the next available appointment, The JLR desk doesn't pick up the phone when you need them for a status update, Customer wants to come in same day for an oil change service, Customer has mileage above 100K, You transferred a customer to the collision shop, Customer is upset about their previous service, Customer calls you by the wrong name, You transferred a customer to the parts department for tires, Customer schedules an oil change appointment, Customer schedules a detail appointment, Customer doesn't know what kind of car they drive, Customer has an oil change package with us, Customer schedules a recall appointment for their vehicle, Customer drives a Land Rover, Customer is scheduling to get their winter tires put on that are stored with us, Customer has a special ordered part in and wants to schedule it, Customers tire light is on, Customers key fob battery is dead, Customer needs new wiper blades, You had to make a Joe Zito appointment, Customer is insisting on speaking to their favorite advisor, Customer asks if you work in a call center/or has knowledge that we are one, The Toyota store hangs up on you or doesn't answer the phone when you call down and You had to speak with a service manager.
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