RED Call Had to break the glass Schedule EGD Send IB to provider Pt had Prep questions Caller Laughed or Made a Joke Interpreter Needed for Call Scheduled 2 patients on 1 call Had to check for a F&F Form Schedule urgent appointment PT has the same Birthday as you Pt cancels or reschedules appointment Pt says, "Is that your first available"? Pt calls regarding Order/Fax Transfer call to Registration Caller says "thank you" for anything Sent portal Activation Code Call Dropped Called the wrong dept. Adv. Scheduling call Pt asks Questions about Insurance or Autho. Send IB to MPU RN Schedule EGD w/ Colon Schedule Colonoscopy RED Call Had to break the glass Schedule EGD Send IB to provider Pt had Prep questions Caller Laughed or Made a Joke Interpreter Needed for Call Scheduled 2 patients on 1 call Had to check for a F&F Form Schedule urgent appointment PT has the same Birthday as you Pt cancels or reschedules appointment Pt says, "Is that your first available"? Pt calls regarding Order/Fax Transfer call to Registration Caller says "thank you" for anything Sent portal Activation Code Call Dropped Called the wrong dept. Adv. Scheduling call Pt asks Questions about Insurance or Autho. Send IB to MPU RN Schedule EGD w/ Colon Schedule Colonoscopy
(Print)
RED Call
Had to break the glass
Schedule EGD
Send IB to provider
Pt had Prep questions
Caller Laughed or Made a Joke
Interpreter Needed for Call
Scheduled 2 patients on 1 call
Had to check for a F&F Form
Schedule urgent appointment
PT has the same Birthday as you
Pt cancels or reschedules appointment
Pt says, "Is that your first available"?
Pt calls regarding Order/Fax
Transfer call to Registration
Caller says "thank you" for anything
Sent portal Activation Code
Call Dropped
Called the wrong dept.
Adv. Scheduling call
Pt asks Questions about Insurance or Autho.
Send IB to MPU RN
Schedule EGD w/ Colon
Schedule Colonoscopy
