Schedule EGD w/ Colon Scheduled 2 patients on 1 call Pt asks Questions about Insurance or Autho. Send IB to provider Call Dropped Adv. Scheduling call Pt cancels or reschedules appointment Schedule Colonoscopy RED Call Sent portal Activation Code Schedule EGD Caller Laughed or Made a Joke Pt says, "Is that your first available"? Send IB to MPU RN Interpreter Needed for Call Schedule urgent appointment Called the wrong dept. Pt calls regarding Order/Fax Had to check for a F&F Form Caller says "thank you" for anything Pt had Prep questions PT has the same Birthday as you Transfer call to Registration Had to break the glass Schedule EGD w/ Colon Scheduled 2 patients on 1 call Pt asks Questions about Insurance or Autho. Send IB to provider Call Dropped Adv. Scheduling call Pt cancels or reschedules appointment Schedule Colonoscopy RED Call Sent portal Activation Code Schedule EGD Caller Laughed or Made a Joke Pt says, "Is that your first available"? Send IB to MPU RN Interpreter Needed for Call Schedule urgent appointment Called the wrong dept. Pt calls regarding Order/Fax Had to check for a F&F Form Caller says "thank you" for anything Pt had Prep questions PT has the same Birthday as you Transfer call to Registration Had to break the glass
(Print)
Schedule EGD w/ Colon
Scheduled 2 patients on 1 call
Pt asks Questions about Insurance or Autho.
Send IB to provider
Call Dropped
Adv. Scheduling call
Pt cancels or reschedules appointment
Schedule Colonoscopy
RED Call
Sent portal Activation Code
Schedule EGD
Caller Laughed or Made a Joke
Pt says, "Is that your first available"?
Send IB to MPU RN
Interpreter Needed for Call
Schedule urgent appointment
Called the wrong dept.
Pt calls regarding Order/Fax
Had to check for a F&F Form
Caller says "thank you" for anything
Pt had Prep questions
PT has the same Birthday as you
Transfer call to Registration
Had to break the glass
