Pt cancels or reschedules appointment Had to check for a F&F Form Caller Laughed or Made a Joke Send IB to MPU RN Schedule urgent appointment Had to break the glass PT has the same Birthday as you Pt calls regarding Order/Fax Schedule Colonoscopy Scheduled 2 patients on 1 call Interpreter Needed for Call Sent portal Activation Code Called the wrong dept. Send IB to provider Schedule EGD Adv. Scheduling call Pt had Prep questions RED Call Schedule EGD w/ Colon Caller says "thank you" for anything Call Dropped Pt says, "Is that your first available"? Pt asks Questions about Insurance or Autho. Transfer call to Registration Pt cancels or reschedules appointment Had to check for a F&F Form Caller Laughed or Made a Joke Send IB to MPU RN Schedule urgent appointment Had to break the glass PT has the same Birthday as you Pt calls regarding Order/Fax Schedule Colonoscopy Scheduled 2 patients on 1 call Interpreter Needed for Call Sent portal Activation Code Called the wrong dept. Send IB to provider Schedule EGD Adv. Scheduling call Pt had Prep questions RED Call Schedule EGD w/ Colon Caller says "thank you" for anything Call Dropped Pt says, "Is that your first available"? Pt asks Questions about Insurance or Autho. Transfer call to Registration
(Print)
Pt cancels or reschedules appointment
Had to check for a F&F Form
Caller Laughed or Made a Joke
Send IB to MPU RN
Schedule urgent appointment
Had to break the glass
PT has the same Birthday as you
Pt calls regarding Order/Fax
Schedule Colonoscopy
Scheduled 2 patients on 1 call
Interpreter Needed for Call
Sent portal Activation Code
Called the wrong dept.
Send IB to provider
Schedule EGD
Adv. Scheduling call
Pt had Prep questions
RED Call
Schedule EGD w/ Colon
Caller says "thank you" for anything
Call Dropped
Pt says, "Is that your first available"?
Pt asks Questions about Insurance or Autho.
Transfer call to Registration
