Adv. Scheduling call Pt had Prep questions Schedule Colonoscopy Called the wrong dept. Schedule urgent appointment Pt calls regarding Order/Fax Pt cancels or reschedules appointment Sent portal Activation Code Had to break the glass Had to check for a F&F Form Schedule EGD w/ Colon Pt says, "Is that your first available"? Transfer call to Registration Send IB to provider Interpreter Needed for Call PT has the same Birthday as you Scheduled 2 patients on 1 call Call Dropped Send IB to MPU RN Schedule EGD Caller Laughed or Made a Joke Pt asks Questions about Insurance or Autho. Caller says "thank you" for anything RED Call Adv. Scheduling call Pt had Prep questions Schedule Colonoscopy Called the wrong dept. Schedule urgent appointment Pt calls regarding Order/Fax Pt cancels or reschedules appointment Sent portal Activation Code Had to break the glass Had to check for a F&F Form Schedule EGD w/ Colon Pt says, "Is that your first available"? Transfer call to Registration Send IB to provider Interpreter Needed for Call PT has the same Birthday as you Scheduled 2 patients on 1 call Call Dropped Send IB to MPU RN Schedule EGD Caller Laughed or Made a Joke Pt asks Questions about Insurance or Autho. Caller says "thank you" for anything RED Call
(Print)
Adv. Scheduling call
Pt had Prep questions
Schedule Colonoscopy
Called the wrong dept.
Schedule urgent appointment
Pt calls regarding Order/Fax
Pt cancels or reschedules appointment
Sent portal Activation Code
Had to break the glass
Had to check for a F&F Form
Schedule EGD w/ Colon
Pt says, "Is that your first available"?
Transfer call to Registration
Send IB to provider
Interpreter Needed for Call
PT has the same Birthday as you
Scheduled 2 patients on 1 call
Call Dropped
Send IB to MPU RN
Schedule EGD
Caller Laughed or Made a Joke
Pt asks Questions about Insurance or Autho.
Caller says "thank you" for anything
RED Call
