Pt asks Questions about Insurance or Autho. Called the wrong dept. Scheduled 2 patients on 1 call Pt calls regarding Order/Fax Schedule Colonoscopy Interpreter Needed for Call Adv. Scheduling call Schedule EGD Send IB to provider PT has the same Birthday as you Caller Laughed or Made a Joke Call Dropped Schedule EGD w/ Colon Sent portal Activation Code Pt cancels or reschedules appointment Send IB to MPU RN Transfer call to Registration Had to check for a F&F Form Had to break the glass Pt had Prep questions Pt says, "Is that your first available"? RED Call Caller says "thank you" for anything Schedule urgent appointment Pt asks Questions about Insurance or Autho. Called the wrong dept. Scheduled 2 patients on 1 call Pt calls regarding Order/Fax Schedule Colonoscopy Interpreter Needed for Call Adv. Scheduling call Schedule EGD Send IB to provider PT has the same Birthday as you Caller Laughed or Made a Joke Call Dropped Schedule EGD w/ Colon Sent portal Activation Code Pt cancels or reschedules appointment Send IB to MPU RN Transfer call to Registration Had to check for a F&F Form Had to break the glass Pt had Prep questions Pt says, "Is that your first available"? RED Call Caller says "thank you" for anything Schedule urgent appointment
(Print)
Pt asks Questions about Insurance or Autho.
Called the wrong dept.
Scheduled 2 patients on 1 call
Pt calls regarding Order/Fax
Schedule Colonoscopy
Interpreter Needed for Call
Adv. Scheduling call
Schedule EGD
Send IB to provider
PT has the same Birthday as you
Caller Laughed or Made a Joke
Call Dropped
Schedule EGD w/ Colon
Sent portal Activation Code
Pt cancels or reschedules appointment
Send IB to MPU RN
Transfer call to Registration
Had to check for a F&F Form
Had to break the glass
Pt had Prep questions
Pt says, "Is that your first available"?
RED Call
Caller says "thank you" for anything
Schedule urgent appointment
