Clear customergoals improvemetric trackingandmeasurement50% oforders witherrands havemultiple CScontactsLaunch OrderService 2.0 forsimplifiedfeaturedevelopmentand scalabilityInvest moretime tidyingup ordererrors to drivemore impactCS agents contactcustomers basedon phone numberarea codes, notactual geo-locations.Enriching searchcontent and cross-sell entry points mayimpact bookability;leading to more priceinaccuracies andsold-out fare errors Rise in iBPDsdoesn't alwayslead to anincrease inissuance rate;other factors playa roleCustomerfeedback is bestenjoyed sippedalong withmorning coffee!  Continueimproving thereservationexperience todrive more iBPDsand CXimprovementsEnsuringcustomerissues areresolved onfirst contactAlways askstakeholderstheir preferredway of workingbefore startingData is important;but asking theright follow-upquestions is keyto findingopportunitiesProvidingadd-on infofor B.comand ETGteamsCreating auser-friendlybackoffice foreveryone tocheck orderdetails.Celebrate theSmall Wins: Everysmall step forwardcontributes to thebigger picture ofsuccess.YoY datatrends arekey forconsideringseasonalityClear customergoals improvemetric trackingandmeasurement50% oforders witherrands havemultiple CScontactsLaunch OrderService 2.0 forsimplifiedfeaturedevelopmentand scalabilityInvest moretime tidyingup ordererrors to drivemore impactCS agents contactcustomers basedon phone numberarea codes, notactual geo-locations.Enriching searchcontent and cross-sell entry points mayimpact bookability;leading to more priceinaccuracies andsold-out fare errors Rise in iBPDsdoesn't alwayslead to anincrease inissuance rate;other factors playa roleCustomerfeedback is bestenjoyed sippedalong withmorning coffee!  Continueimproving thereservationexperience todrive more iBPDsand CXimprovementsEnsuringcustomerissues areresolved onfirst contactAlways askstakeholderstheir preferredway of workingbefore startingData is important;but asking theright follow-upquestions is keyto findingopportunitiesProvidingadd-on infofor B.comand ETGteamsCreating auser-friendlybackoffice foreveryone tocheck orderdetails.Celebrate theSmall Wins: Everysmall step forwardcontributes to thebigger picture ofsuccess.YoY datatrends arekey forconsideringseasonality

Learnings and Opportunities Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clear customer goals improve metric tracking and measurement
  2. 50% of orders with errands have multiple CS contacts
  3. Launch Order Service 2.0 for simplified feature development and scalability
  4. Invest more time tidying up order errors to drive more impact
  5. CS agents contact customers based on phone number area codes, not actual geo-locations.
  6. Enriching search content and cross-sell entry points may impact bookability; leading to more price inaccuracies and sold-out fare errors
  7. Rise in iBPDs doesn't always lead to an increase in issuance rate; other factors play a role
  8. Customer feedback is best enjoyed sipped along with morning coffee!
  9. Continue improving the reservation experience to drive more iBPDs and CX improvements
  10. Ensuring customer issues are resolved on first contact
  11. Always ask stakeholders their preferred way of working before starting
  12. Data is important; but asking the right follow-up questions is key to finding opportunities
  13. Providing add-on info for B.com and ETG teams
  14. Creating a user-friendly backoffice for everyone to check order details.
  15. Celebrate the Small Wins: Every small step forward contributes to the bigger picture of success.
  16. YoY data trends are key for considering seasonality