(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Clear customer goals improve metric tracking and measurement
50% of orders with errands have multiple CS contacts
Ensuring customer issues are resolved on first contact
Enriching search content and cross-sell entry points may impact bookability; leading to more price inaccuracies and sold-out fare errors
Providing add-on info for B.com and ETG teams
Continue improving the reservation experience to drive more iBPDs and CX improvements
Creating a user-friendly backoffice for everyone to check order details.
YoY data trends are key for considering seasonality
Always ask stakeholders their preferred way of working before starting
Celebrate the Small Wins: Every small step forward contributes to the bigger picture of success.
CS agents contact customers based on phone number area codes, not actual geo-locations.
Rise in iBPDs doesn't always lead to an increase in issuance rate; other factors play a role
Customer feedback is best enjoyed sipped along with morning coffee!
Data is important; but asking the right follow-up questions is key to finding opportunities
Launch Order Service 2.0 for simplified feature development and scalability
Invest more time tidying up order errors to drive more impact
