This bingo card has 16 words: CS agents contact customers based on phone number area codes, not actual geo-locations., Continue improving the reservation experience to drive more iBPDs and CX improvements, Data is important; but asking the right follow-up questions is key to finding opportunities, Launch Order Service 2.0 for simplified feature development and scalability, Creating a user-friendly backoffice for everyone to check order details., Clear customer goals improve metric tracking and measurement, Ensuring customer issues are resolved on first contact, Invest more time tidying up order errors to drive more impact, Always ask stakeholders their preferred way of working before starting, 50% of orders with errands have multiple CS contacts, Celebrate the Small Wins: Every small step forward contributes to the bigger picture of success., YoY data trends are key for considering seasonality, Rise in iBPDs doesn't always lead to an increase in issuance rate; other factors play a role, Providing add-on info for B.com and ETG teams, Enriching search content and cross-sell entry points may impact bookability; leading to more price inaccuracies and sold-out fare errors and Customer feedback is best enjoyed sipped along with morning coffee!.
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