(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Hijacked the user to reproduce issue
Needed an RA
Issue due to user/workflow error
Optimization request
Used a Galaxy guide to find solution
Brought to CAB
Called user & closed ticket while on phone
Resolved an MAH ticket
Solution rejection turned into solution accept-ion
Closed ticket that had been reassigned to 2+ teams before receiving
"Can you please provide a patient example"
Reassigned ticket to correct team
Opened SLG for issue
EPIC written all caps
Closed 2+ tickets with same build update
Used the team OneNote to help find info
Linked a tip sheet
Net new workflow build
Closed the same day it was opened
Manual build update
Worked with Epic AC/AM or TS to solve issue
Learned new INI while troubleshooting
Collab'ed with another team to solve issue
End user says they're all set before you even got a chance to try to help them
