ManualbuildupdateClosed 2+tickets withsame buildupdateResolvedan MAHticketUsed aGalaxyguide tofind solutionHijackedthe user toreproduceissueSolutionrejectionturned intosolutionaccept-ionEnd user saysthey're all setbefore youeven got achance to try tohelp them Collab'edwith anotherteam tosolve issue OpenedSLG forissueCalled user& closedticket whileon phoneClosed ticketthat had beenreassigned to2+ teamsbeforereceivingOptimizationrequestClosedthe sameday it wasopenedUsed theteamOneNote tohelp find infoIssue due touser/workflowerrorLearned newINI whiletroubleshooting Broughtto CABNet newworkflowbuildNeededan RALinkeda tipsheetWorked withEpic AC/AMor TS tosolve issueEPICwrittenall caps"Can youpleaseprovide apatientexample"Reassignedticket tocorrectteamManualbuildupdateClosed 2+tickets withsame buildupdateResolvedan MAHticketUsed aGalaxyguide tofind solutionHijackedthe user toreproduceissueSolutionrejectionturned intosolutionaccept-ionEnd user saysthey're all setbefore youeven got achance to try tohelp them Collab'edwith anotherteam tosolve issue OpenedSLG forissueCalled user& closedticket whileon phoneClosed ticketthat had beenreassigned to2+ teamsbeforereceivingOptimizationrequestClosedthe sameday it wasopenedUsed theteamOneNote tohelp find infoIssue due touser/workflowerrorLearned newINI whiletroubleshootingBroughtto CABNet newworkflowbuildNeededan RALinkeda tipsheetWorked withEpic AC/AMor TS tosolve issueEPICwrittenall caps"Can youpleaseprovide apatientexample"Reassignedticket tocorrectteam

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manual build update
  2. Closed 2+ tickets with same build update
  3. Resolved an MAH ticket
  4. Used a Galaxy guide to find solution
  5. Hijacked the user to reproduce issue
  6. Solution rejection turned into solution accept-ion
  7. End user says they're all set before you even got a chance to try to help them
  8. Collab'ed with another team to solve issue
  9. Opened SLG for issue
  10. Called user & closed ticket while on phone
  11. Closed ticket that had been reassigned to 2+ teams before receiving
  12. Optimization request
  13. Closed the same day it was opened
  14. Used the team OneNote to help find info
  15. Issue due to user/workflow error
  16. Learned new INI while troubleshooting
  17. Brought to CAB
  18. Net new workflow build
  19. Needed an RA
  20. Linked a tip sheet
  21. Worked with Epic AC/AM or TS to solve issue
  22. EPIC written all caps
  23. "Can you please provide a patient example"
  24. Reassigned ticket to correct team