Hijackedthe user toreproduceissueResolvedan MAHticketOpenedSLG forissueNeededan RA"Can youpleaseprovide apatientexample"Called user& closedticket whileon phoneLearned newINI whiletroubleshootingEnd user saysthey're all setbefore youeven got achance to try tohelp them  Broughtto CABLinkeda tipsheetCollab'edwith anotherteam tosolve issue Used aGalaxyguide tofind solutionSolutionrejectionturned intosolutionaccept-ionClosed ticketthat had beenreassigned to2+ teamsbeforereceivingOptimizationrequestClosed 2+tickets withsame buildupdateNet newworkflowbuildWorked withEpic AC/AMor TS tosolve issueUsed theteamOneNote tohelp find infoClosedthe sameday it wasopenedReassignedticket tocorrectteamIssue due touser/workflowerrorEPICwrittenall capsManualbuildupdateHijackedthe user toreproduceissueResolvedan MAHticketOpenedSLG forissueNeededan RA"Can youpleaseprovide apatientexample"Called user& closedticket whileon phoneLearned newINI whiletroubleshootingEnd user saysthey're all setbefore youeven got achance to try tohelp them Broughtto CABLinkeda tipsheetCollab'edwith anotherteam tosolve issue Used aGalaxyguide tofind solutionSolutionrejectionturned intosolutionaccept-ionClosed ticketthat had beenreassigned to2+ teamsbeforereceivingOptimizationrequestClosed 2+tickets withsame buildupdateNet newworkflowbuildWorked withEpic AC/AMor TS tosolve issueUsed theteamOneNote tohelp find infoClosedthe sameday it wasopenedReassignedticket tocorrectteamIssue due touser/workflowerrorEPICwrittenall capsManualbuildupdate

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hijacked the user to reproduce issue
  2. Resolved an MAH ticket
  3. Opened SLG for issue
  4. Needed an RA
  5. "Can you please provide a patient example"
  6. Called user & closed ticket while on phone
  7. Learned new INI while troubleshooting
  8. End user says they're all set before you even got a chance to try to help them
  9. Brought to CAB
  10. Linked a tip sheet
  11. Collab'ed with another team to solve issue
  12. Used a Galaxy guide to find solution
  13. Solution rejection turned into solution accept-ion
  14. Closed ticket that had been reassigned to 2+ teams before receiving
  15. Optimization request
  16. Closed 2+ tickets with same build update
  17. Net new workflow build
  18. Worked with Epic AC/AM or TS to solve issue
  19. Used the team OneNote to help find info
  20. Closed the same day it was opened
  21. Reassigned ticket to correct team
  22. Issue due to user/workflow error
  23. EPIC written all caps
  24. Manual build update