Hijackedthe user toreproduceissueEnd user saysthey're all setbefore youeven got achance to try tohelp them Used aGalaxyguide tofind solutionSolutionrejectionturned intosolutionaccept-ionManualbuildupdateClosedthe sameday it wasopenedEPICwrittenall capsNeededan RALearned newINI whiletroubleshootingWorked withEpic AC/AMor TS tosolve issueNet newworkflowbuildClosed ticketthat had beenreassigned to2+ teamsbeforereceivingUsed theteamOneNote tohelp find info"Can youpleaseprovide apatientexample"Issue due touser/workflowerrorOpenedSLG forissueLinkeda tipsheetOptimizationrequest Broughtto CABClosed 2+tickets withsame buildupdateReassignedticket tocorrectteamCalled user& closedticket whileon phoneResolvedan MAHticketCollab'edwith anotherteam tosolve issue Hijackedthe user toreproduceissueEnd user saysthey're all setbefore youeven got achance to try tohelp them Used aGalaxyguide tofind solutionSolutionrejectionturned intosolutionaccept-ionManualbuildupdateClosedthe sameday it wasopenedEPICwrittenall capsNeededan RALearned newINI whiletroubleshootingWorked withEpic AC/AMor TS tosolve issueNet newworkflowbuildClosed ticketthat had beenreassigned to2+ teamsbeforereceivingUsed theteamOneNote tohelp find info"Can youpleaseprovide apatientexample"Issue due touser/workflowerrorOpenedSLG forissueLinkeda tipsheetOptimizationrequestBroughtto CABClosed 2+tickets withsame buildupdateReassignedticket tocorrectteamCalled user& closedticket whileon phoneResolvedan MAHticketCollab'edwith anotherteam tosolve issue 

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hijacked the user to reproduce issue
  2. End user says they're all set before you even got a chance to try to help them
  3. Used a Galaxy guide to find solution
  4. Solution rejection turned into solution accept-ion
  5. Manual build update
  6. Closed the same day it was opened
  7. EPIC written all caps
  8. Needed an RA
  9. Learned new INI while troubleshooting
  10. Worked with Epic AC/AM or TS to solve issue
  11. Net new workflow build
  12. Closed ticket that had been reassigned to 2+ teams before receiving
  13. Used the team OneNote to help find info
  14. "Can you please provide a patient example"
  15. Issue due to user/workflow error
  16. Opened SLG for issue
  17. Linked a tip sheet
  18. Optimization request
  19. Brought to CAB
  20. Closed 2+ tickets with same build update
  21. Reassigned ticket to correct team
  22. Called user & closed ticket while on phone
  23. Resolved an MAH ticket
  24. Collab'ed with another team to solve issue