Solutionrejectionturned intosolutionaccept-ionHijackedthe user toreproduceissueWorked withEpic AC/AMor TS tosolve issueClosed ticketthat had beenreassigned to2+ teamsbeforereceivingCalled user& closedticket whileon phoneClosed 2+tickets withsame buildupdateCollab'edwith anotherteam tosolve issue Used aGalaxyguide tofind solutionEnd user saysthey're all setbefore youeven got achance to try tohelp them "Can youpleaseprovide apatientexample"Closedthe sameday it wasopenedNet newworkflowbuildNeededan RALearned newINI whiletroubleshootingUsed theteamOneNote tohelp find infoOptimizationrequest Broughtto CABManualbuildupdateResolvedan MAHticketReassignedticket tocorrectteamLinkeda tipsheetOpenedSLG forissueEPICwrittenall capsIssue due touser/workflowerrorSolutionrejectionturned intosolutionaccept-ionHijackedthe user toreproduceissueWorked withEpic AC/AMor TS tosolve issueClosed ticketthat had beenreassigned to2+ teamsbeforereceivingCalled user& closedticket whileon phoneClosed 2+tickets withsame buildupdateCollab'edwith anotherteam tosolve issue Used aGalaxyguide tofind solutionEnd user saysthey're all setbefore youeven got achance to try tohelp them "Can youpleaseprovide apatientexample"Closedthe sameday it wasopenedNet newworkflowbuildNeededan RALearned newINI whiletroubleshootingUsed theteamOneNote tohelp find infoOptimizationrequestBroughtto CABManualbuildupdateResolvedan MAHticketReassignedticket tocorrectteamLinkeda tipsheetOpenedSLG forissueEPICwrittenall capsIssue due touser/workflowerror

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Solution rejection turned into solution accept-ion
  2. Hijacked the user to reproduce issue
  3. Worked with Epic AC/AM or TS to solve issue
  4. Closed ticket that had been reassigned to 2+ teams before receiving
  5. Called user & closed ticket while on phone
  6. Closed 2+ tickets with same build update
  7. Collab'ed with another team to solve issue
  8. Used a Galaxy guide to find solution
  9. End user says they're all set before you even got a chance to try to help them
  10. "Can you please provide a patient example"
  11. Closed the same day it was opened
  12. Net new workflow build
  13. Needed an RA
  14. Learned new INI while troubleshooting
  15. Used the team OneNote to help find info
  16. Optimization request
  17. Brought to CAB
  18. Manual build update
  19. Resolved an MAH ticket
  20. Reassigned ticket to correct team
  21. Linked a tip sheet
  22. Opened SLG for issue
  23. EPIC written all caps
  24. Issue due to user/workflow error