Worked withEpic AC/AMor TS tosolve issueEnd user saysthey're all setbefore youeven got achance to try tohelp them Issue due touser/workflowerrorNeededan RA Broughtto CABUsed theteamOneNote tohelp find infoClosed ticketthat had beenreassigned to2+ teamsbeforereceivingNet newworkflowbuildResolvedan MAHticketManualbuildupdateOptimizationrequestCalled user& closedticket whileon phoneCollab'edwith anotherteam tosolve issue Learned newINI whiletroubleshootingSolutionrejectionturned intosolutionaccept-ionClosed 2+tickets withsame buildupdateUsed aGalaxyguide tofind solutionClosedthe sameday it wasopenedReassignedticket tocorrectteamLinkeda tipsheetOpenedSLG forissue"Can youpleaseprovide apatientexample"EPICwrittenall capsHijackedthe user toreproduceissueWorked withEpic AC/AMor TS tosolve issueEnd user saysthey're all setbefore youeven got achance to try tohelp them Issue due touser/workflowerrorNeededan RABroughtto CABUsed theteamOneNote tohelp find infoClosed ticketthat had beenreassigned to2+ teamsbeforereceivingNet newworkflowbuildResolvedan MAHticketManualbuildupdateOptimizationrequestCalled user& closedticket whileon phoneCollab'edwith anotherteam tosolve issue Learned newINI whiletroubleshootingSolutionrejectionturned intosolutionaccept-ionClosed 2+tickets withsame buildupdateUsed aGalaxyguide tofind solutionClosedthe sameday it wasopenedReassignedticket tocorrectteamLinkeda tipsheetOpenedSLG forissue"Can youpleaseprovide apatientexample"EPICwrittenall capsHijackedthe user toreproduceissue

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Worked with Epic AC/AM or TS to solve issue
  2. End user says they're all set before you even got a chance to try to help them
  3. Issue due to user/workflow error
  4. Needed an RA
  5. Brought to CAB
  6. Used the team OneNote to help find info
  7. Closed ticket that had been reassigned to 2+ teams before receiving
  8. Net new workflow build
  9. Resolved an MAH ticket
  10. Manual build update
  11. Optimization request
  12. Called user & closed ticket while on phone
  13. Collab'ed with another team to solve issue
  14. Learned new INI while troubleshooting
  15. Solution rejection turned into solution accept-ion
  16. Closed 2+ tickets with same build update
  17. Used a Galaxy guide to find solution
  18. Closed the same day it was opened
  19. Reassigned ticket to correct team
  20. Linked a tip sheet
  21. Opened SLG for issue
  22. "Can you please provide a patient example"
  23. EPIC written all caps
  24. Hijacked the user to reproduce issue