Resolvedan MAHticketNeededan RAClosed ticketthat had beenreassigned to2+ teamsbeforereceivingUsed aGalaxyguide tofind solutionIssue due touser/workflowerror Broughtto CABCollab'edwith anotherteam tosolve issue Linkeda tipsheetCalled user& closedticket whileon phoneOpenedSLG forissueEnd user saysthey're all setbefore youeven got achance to try tohelp them Closed 2+tickets withsame buildupdate"Can youpleaseprovide apatientexample"Learned newINI whiletroubleshootingReassignedticket tocorrectteamSolutionrejectionturned intosolutionaccept-ionManualbuildupdateWorked withEpic AC/AMor TS tosolve issueHijackedthe user toreproduceissueUsed theteamOneNote tohelp find infoOptimizationrequestEPICwrittenall capsNet newworkflowbuildClosedthe sameday it wasopenedResolvedan MAHticketNeededan RAClosed ticketthat had beenreassigned to2+ teamsbeforereceivingUsed aGalaxyguide tofind solutionIssue due touser/workflowerrorBroughtto CABCollab'edwith anotherteam tosolve issue Linkeda tipsheetCalled user& closedticket whileon phoneOpenedSLG forissueEnd user saysthey're all setbefore youeven got achance to try tohelp them Closed 2+tickets withsame buildupdate"Can youpleaseprovide apatientexample"Learned newINI whiletroubleshootingReassignedticket tocorrectteamSolutionrejectionturned intosolutionaccept-ionManualbuildupdateWorked withEpic AC/AMor TS tosolve issueHijackedthe user toreproduceissueUsed theteamOneNote tohelp find infoOptimizationrequestEPICwrittenall capsNet newworkflowbuildClosedthe sameday it wasopened

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved an MAH ticket
  2. Needed an RA
  3. Closed ticket that had been reassigned to 2+ teams before receiving
  4. Used a Galaxy guide to find solution
  5. Issue due to user/workflow error
  6. Brought to CAB
  7. Collab'ed with another team to solve issue
  8. Linked a tip sheet
  9. Called user & closed ticket while on phone
  10. Opened SLG for issue
  11. End user says they're all set before you even got a chance to try to help them
  12. Closed 2+ tickets with same build update
  13. "Can you please provide a patient example"
  14. Learned new INI while troubleshooting
  15. Reassigned ticket to correct team
  16. Solution rejection turned into solution accept-ion
  17. Manual build update
  18. Worked with Epic AC/AM or TS to solve issue
  19. Hijacked the user to reproduce issue
  20. Used the team OneNote to help find info
  21. Optimization request
  22. EPIC written all caps
  23. Net new workflow build
  24. Closed the same day it was opened