Closed ticketthat had beenreassigned to2+ teamsbeforereceivingWorked withEpic AC/AMor TS tosolve issueResolvedan MAHticketLearned newINI whiletroubleshootingOpenedSLG forissueCollab'edwith anotherteam tosolve issue Reassignedticket tocorrectteamClosedthe sameday it wasopenedUsed aGalaxyguide tofind solutionOptimizationrequestEnd user saysthey're all setbefore youeven got achance to try tohelp them Closed 2+tickets withsame buildupdate Broughtto CABIssue due touser/workflowerrorHijackedthe user toreproduceissueEPICwrittenall capsNeededan RAUsed theteamOneNote tohelp find info"Can youpleaseprovide apatientexample"ManualbuildupdateNet newworkflowbuildLinkeda tipsheetSolutionrejectionturned intosolutionaccept-ionCalled user& closedticket whileon phoneClosed ticketthat had beenreassigned to2+ teamsbeforereceivingWorked withEpic AC/AMor TS tosolve issueResolvedan MAHticketLearned newINI whiletroubleshootingOpenedSLG forissueCollab'edwith anotherteam tosolve issue Reassignedticket tocorrectteamClosedthe sameday it wasopenedUsed aGalaxyguide tofind solutionOptimizationrequestEnd user saysthey're all setbefore youeven got achance to try tohelp them Closed 2+tickets withsame buildupdateBroughtto CABIssue due touser/workflowerrorHijackedthe user toreproduceissueEPICwrittenall capsNeededan RAUsed theteamOneNote tohelp find info"Can youpleaseprovide apatientexample"ManualbuildupdateNet newworkflowbuildLinkeda tipsheetSolutionrejectionturned intosolutionaccept-ionCalled user& closedticket whileon phone

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Closed ticket that had been reassigned to 2+ teams before receiving
  2. Worked with Epic AC/AM or TS to solve issue
  3. Resolved an MAH ticket
  4. Learned new INI while troubleshooting
  5. Opened SLG for issue
  6. Collab'ed with another team to solve issue
  7. Reassigned ticket to correct team
  8. Closed the same day it was opened
  9. Used a Galaxy guide to find solution
  10. Optimization request
  11. End user says they're all set before you even got a chance to try to help them
  12. Closed 2+ tickets with same build update
  13. Brought to CAB
  14. Issue due to user/workflow error
  15. Hijacked the user to reproduce issue
  16. EPIC written all caps
  17. Needed an RA
  18. Used the team OneNote to help find info
  19. "Can you please provide a patient example"
  20. Manual build update
  21. Net new workflow build
  22. Linked a tip sheet
  23. Solution rejection turned into solution accept-ion
  24. Called user & closed ticket while on phone