ManualbuildupdateLearned newINI whiletroubleshootingUsed aGalaxyguide tofind solutionOpenedSLG forissueHijackedthe user toreproduceissueCalled user& closedticket whileon phoneNet newworkflowbuildResolvedan MAHticketCollab'edwith anotherteam tosolve issue  Broughtto CABClosed ticketthat had beenreassigned to2+ teamsbeforereceivingNeededan RASolutionrejectionturned intosolutionaccept-ionOptimizationrequestClosed 2+tickets withsame buildupdateWorked withEpic AC/AMor TS tosolve issueEnd user saysthey're all setbefore youeven got achance to try tohelp them "Can youpleaseprovide apatientexample"Closedthe sameday it wasopenedReassignedticket tocorrectteamUsed theteamOneNote tohelp find infoEPICwrittenall capsLinkeda tipsheetIssue due touser/workflowerrorManualbuildupdateLearned newINI whiletroubleshootingUsed aGalaxyguide tofind solutionOpenedSLG forissueHijackedthe user toreproduceissueCalled user& closedticket whileon phoneNet newworkflowbuildResolvedan MAHticketCollab'edwith anotherteam tosolve issue Broughtto CABClosed ticketthat had beenreassigned to2+ teamsbeforereceivingNeededan RASolutionrejectionturned intosolutionaccept-ionOptimizationrequestClosed 2+tickets withsame buildupdateWorked withEpic AC/AMor TS tosolve issueEnd user saysthey're all setbefore youeven got achance to try tohelp them "Can youpleaseprovide apatientexample"Closedthe sameday it wasopenedReassignedticket tocorrectteamUsed theteamOneNote tohelp find infoEPICwrittenall capsLinkeda tipsheetIssue due touser/workflowerror

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manual build update
  2. Learned new INI while troubleshooting
  3. Used a Galaxy guide to find solution
  4. Opened SLG for issue
  5. Hijacked the user to reproduce issue
  6. Called user & closed ticket while on phone
  7. Net new workflow build
  8. Resolved an MAH ticket
  9. Collab'ed with another team to solve issue
  10. Brought to CAB
  11. Closed ticket that had been reassigned to 2+ teams before receiving
  12. Needed an RA
  13. Solution rejection turned into solution accept-ion
  14. Optimization request
  15. Closed 2+ tickets with same build update
  16. Worked with Epic AC/AM or TS to solve issue
  17. End user says they're all set before you even got a chance to try to help them
  18. "Can you please provide a patient example"
  19. Closed the same day it was opened
  20. Reassigned ticket to correct team
  21. Used the team OneNote to help find info
  22. EPIC written all caps
  23. Linked a tip sheet
  24. Issue due to user/workflow error