OptimizationrequestSolutionrejectionturned intosolutionaccept-ion Broughtto CABClosed ticketthat had beenreassigned to2+ teamsbeforereceivingLearned newINI whiletroubleshootingHijackedthe user toreproduceissueResolvedan MAHticketNet newworkflowbuildOpenedSLG forissueIssue due touser/workflowerrorEnd user saysthey're all setbefore youeven got achance to try tohelp them Collab'edwith anotherteam tosolve issue Closed 2+tickets withsame buildupdateNeededan RAEPICwrittenall capsLinkeda tipsheetCalled user& closedticket whileon phoneReassignedticket tocorrectteamManualbuildupdateClosedthe sameday it wasopened"Can youpleaseprovide apatientexample"Worked withEpic AC/AMor TS tosolve issueUsed theteamOneNote tohelp find infoUsed aGalaxyguide tofind solutionOptimizationrequestSolutionrejectionturned intosolutionaccept-ionBroughtto CABClosed ticketthat had beenreassigned to2+ teamsbeforereceivingLearned newINI whiletroubleshootingHijackedthe user toreproduceissueResolvedan MAHticketNet newworkflowbuildOpenedSLG forissueIssue due touser/workflowerrorEnd user saysthey're all setbefore youeven got achance to try tohelp them Collab'edwith anotherteam tosolve issue Closed 2+tickets withsame buildupdateNeededan RAEPICwrittenall capsLinkeda tipsheetCalled user& closedticket whileon phoneReassignedticket tocorrectteamManualbuildupdateClosedthe sameday it wasopened"Can youpleaseprovide apatientexample"Worked withEpic AC/AMor TS tosolve issueUsed theteamOneNote tohelp find infoUsed aGalaxyguide tofind solution

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Optimization request
  2. Solution rejection turned into solution accept-ion
  3. Brought to CAB
  4. Closed ticket that had been reassigned to 2+ teams before receiving
  5. Learned new INI while troubleshooting
  6. Hijacked the user to reproduce issue
  7. Resolved an MAH ticket
  8. Net new workflow build
  9. Opened SLG for issue
  10. Issue due to user/workflow error
  11. End user says they're all set before you even got a chance to try to help them
  12. Collab'ed with another team to solve issue
  13. Closed 2+ tickets with same build update
  14. Needed an RA
  15. EPIC written all caps
  16. Linked a tip sheet
  17. Called user & closed ticket while on phone
  18. Reassigned ticket to correct team
  19. Manual build update
  20. Closed the same day it was opened
  21. "Can you please provide a patient example"
  22. Worked with Epic AC/AM or TS to solve issue
  23. Used the team OneNote to help find info
  24. Used a Galaxy guide to find solution