End user saysthey're all setbefore youeven got achance to try tohelp them ManualbuildupdateWorked withEpic AC/AMor TS tosolve issueClosedthe sameday it wasopenedEPICwrittenall capsHijackedthe user toreproduceissueUsed aGalaxyguide tofind solutionClosed ticketthat had beenreassigned to2+ teamsbeforereceivingNeededan RACollab'edwith anotherteam tosolve issue Linkeda tipsheetUsed theteamOneNote tohelp find infoSolutionrejectionturned intosolutionaccept-ionCalled user& closedticket whileon phoneIssue due touser/workflowerrorClosed 2+tickets withsame buildupdateResolvedan MAHticket Broughtto CABNet newworkflowbuildLearned newINI whiletroubleshootingOptimizationrequestReassignedticket tocorrectteamOpenedSLG forissue"Can youpleaseprovide apatientexample"End user saysthey're all setbefore youeven got achance to try tohelp them ManualbuildupdateWorked withEpic AC/AMor TS tosolve issueClosedthe sameday it wasopenedEPICwrittenall capsHijackedthe user toreproduceissueUsed aGalaxyguide tofind solutionClosed ticketthat had beenreassigned to2+ teamsbeforereceivingNeededan RACollab'edwith anotherteam tosolve issue Linkeda tipsheetUsed theteamOneNote tohelp find infoSolutionrejectionturned intosolutionaccept-ionCalled user& closedticket whileon phoneIssue due touser/workflowerrorClosed 2+tickets withsame buildupdateResolvedan MAHticketBroughtto CABNet newworkflowbuildLearned newINI whiletroubleshootingOptimizationrequestReassignedticket tocorrectteamOpenedSLG forissue"Can youpleaseprovide apatientexample"

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. End user says they're all set before you even got a chance to try to help them
  2. Manual build update
  3. Worked with Epic AC/AM or TS to solve issue
  4. Closed the same day it was opened
  5. EPIC written all caps
  6. Hijacked the user to reproduce issue
  7. Used a Galaxy guide to find solution
  8. Closed ticket that had been reassigned to 2+ teams before receiving
  9. Needed an RA
  10. Collab'ed with another team to solve issue
  11. Linked a tip sheet
  12. Used the team OneNote to help find info
  13. Solution rejection turned into solution accept-ion
  14. Called user & closed ticket while on phone
  15. Issue due to user/workflow error
  16. Closed 2+ tickets with same build update
  17. Resolved an MAH ticket
  18. Brought to CAB
  19. Net new workflow build
  20. Learned new INI while troubleshooting
  21. Optimization request
  22. Reassigned ticket to correct team
  23. Opened SLG for issue
  24. "Can you please provide a patient example"