(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Closed the same day it was opened
Brought to CAB
Needed an RA
Hijacked the user to reproduce issue
"Can you please provide a patient example"
End user says they're all set before you even got a chance to try to help them
Reassigned ticket to correct team
Worked with Epic AC/AM or TS to solve issue
Learned new INI while troubleshooting
Optimization request
Closed ticket that had been reassigned to 2+ teams before receiving
Collab'ed with another team to solve issue
Called user & closed ticket while on phone
Linked a tip sheet
EPIC written all caps
Resolved an MAH ticket
Opened SLG for issue
Net new workflow build
Used a Galaxy guide to find solution
Issue due to user/workflow error
Used the team OneNote to help find info
Closed 2+ tickets with same build update
Solution rejection turned into solution accept-ion
