Closedthe sameday it wasopenedCollab'edwith anotherteam tosolve issue Solutionrejectionturned intosolutionaccept-ionHijackedthe user toreproduceissueManualbuildupdateClosed ticketthat had beenreassigned to2+ teamsbeforereceivingUsed theteamOneNote tohelp find infoLearned newINI whiletroubleshooting Broughtto CAB"Can youpleaseprovide apatientexample"Issue due touser/workflowerrorOptimizationrequestEPICwrittenall capsUsed aGalaxyguide tofind solutionLinkeda tipsheetWorked withEpic AC/AMor TS tosolve issueClosed 2+tickets withsame buildupdateEnd user saysthey're all setbefore youeven got achance to try tohelp them Neededan RANet newworkflowbuildResolvedan MAHticketCalled user& closedticket whileon phoneReassignedticket tocorrectteamOpenedSLG forissueClosedthe sameday it wasopenedCollab'edwith anotherteam tosolve issue Solutionrejectionturned intosolutionaccept-ionHijackedthe user toreproduceissueManualbuildupdateClosed ticketthat had beenreassigned to2+ teamsbeforereceivingUsed theteamOneNote tohelp find infoLearned newINI whiletroubleshootingBroughtto CAB"Can youpleaseprovide apatientexample"Issue due touser/workflowerrorOptimizationrequestEPICwrittenall capsUsed aGalaxyguide tofind solutionLinkeda tipsheetWorked withEpic AC/AMor TS tosolve issueClosed 2+tickets withsame buildupdateEnd user saysthey're all setbefore youeven got achance to try tohelp them Neededan RANet newworkflowbuildResolvedan MAHticketCalled user& closedticket whileon phoneReassignedticket tocorrectteamOpenedSLG forissue

Service Now Ticket Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Closed the same day it was opened
  2. Collab'ed with another team to solve issue
  3. Solution rejection turned into solution accept-ion
  4. Hijacked the user to reproduce issue
  5. Manual build update
  6. Closed ticket that had been reassigned to 2+ teams before receiving
  7. Used the team OneNote to help find info
  8. Learned new INI while troubleshooting
  9. Brought to CAB
  10. "Can you please provide a patient example"
  11. Issue due to user/workflow error
  12. Optimization request
  13. EPIC written all caps
  14. Used a Galaxy guide to find solution
  15. Linked a tip sheet
  16. Worked with Epic AC/AM or TS to solve issue
  17. Closed 2+ tickets with same build update
  18. End user says they're all set before you even got a chance to try to help them
  19. Needed an RA
  20. Net new workflow build
  21. Resolved an MAH ticket
  22. Called user & closed ticket while on phone
  23. Reassigned ticket to correct team
  24. Opened SLG for issue